85 research outputs found
Implementasi Servqual dalam Meningkatkan Mutu Layanan pada Manajemen Pemasaran Pendidikan
Get PDFBanyaknya lembaga pendidikan yang tidak memberikan pelayanan dengan baik mempengaruhi dalam kepuasan pelanggan pendidikan. akibatnya penerimaan peserta didik baru semakin menurun hingga berujung pada sekolah yang digabung atau ditutup karena jumlah peserta didik tidak sesuai pagu. Untuk itulah perlu adanya peningkatan mutu layanan dalam sebuah manajemen pemasaan pendidikan di lembaga pendidikan dalam rangka menyongsong revolusi industri 4.0. Fokus kajian kali ini adalah bagaimana standar pelayanan pada manajemen mutu terpadu, bagaimana kesenjanganan antara produsen dan pelanggan pendidikan bisa terjadi, dan bagaimana Servqual RATER (Reliability, Assurance, Tangible, Empathy, dan Responsiveness) bisa menjadi solusi sekaligus imlplementasinya di era revolusi industri 4.0. Melalui metode analisis deskriptif, hasil implementasi Servqual tersebut ada pada bagaimana mengimplementasikan RATER dengan konsep manajemen pemasaran era revolusi industri 4.0 yang memiliki tiga ciri, yaitu dari eksklusif ke inklusif, dari vertikal ke horisontal, dan dari individual ke sosial.
Kata Kunci: manajemen pemasaran pendidikan, mutu layanan, Servqual
Many educational institutions do not provide services well for the satisfaction of education customers. As a result, accepting new students decreases to the point where schools are demerged or closed because the number of students does not meet the requirements. To help, it is necessary to improve the quality of services in the management of education at the Educational Institutions in the context of welcoming the industrial revolution 4.0 era. The focus of this study is how the service standards in integrated management, how to manage the handling between suppliers and customers Education can occur, and how Servqual RATER (Reliability, Assurance, Tangible, Empathy, and Responsiveness) can be a solution as well as its implementation in the Industrial Revolution 4.0 era. Through the descriptive analysis method, the results of this Servqual implementation exist when implementing RATER with the Marketing Management concept of the Industrial Revolution era 4.0 which has three features; from exclusive to inclusive, from vertical to horizontal, and from individual to social.
 
Evaluation on Instructional Management of Islamic Education in Adiwiyata School
No full textThis study aimed to describe more deeply about the evaluation of learning in the 2013 curriculum conducted by the teachers of Islamic education in Adiwiyata School Program. Approaches of this research using qualitative approach, was designed is a case study research. The location were selected is SMAN 5 Jember. Based on the research and the study found that in general the management of Islamic Education learning in SMAN 5 Jember has followed the steps of principles and management functions. Evaluation of learning to do with essays for cognitive and non-test for psychomotor and affective aspects, but specifically for affective use some additional instruments such as a form prepared by the central education authorities. In an effort to enhance the instructional management better, this study suggested should improve the control or supervision of the administration on PAI teacher performance, innovations on the Islamic education learning management
Dirāsah naqd al-ḥadīṡ fī kitāb adāb al-`ālim wa al-muta`allim li al-’alāmah al-Syaikh al-Ḥajj Muḥammad Hāsyim Asy`arī
Get PDFBanyaknya kitab yang menukil hadis-hadis tanpa menyertakan sanad dan sumbernya itu harus dikaji kembali meski hadis-hadis tersebut berkaitan selain dari permasalahan hukum seperti kitab Adab al-‘Alim Wa al-Muta’allim yang hampir semuanya memuat hadis-hadis tanpa adanya validitas sanad dan sumbernya. Oleh karena itu, penulis tergugah untuk meneliti hadis-hadis di dalam kitab tersebut untuk mendapatkan validitas sanad dan matannya. Hanya saja, penelitian ini dititikberatkan pada hadis-hadis selain dari kitab hadits Bukhori & Muslim. Dikarenakan dua kitab tersebut memuat hadis-hadis berderajat tinggi dalam tingkat kesahihannya seperti yang disepakati ulama’ hadis bahwa dua kitab tersebut merupakan kitab yang paling sahih diantara kitab-kitab hadis lain dan merupakan kitab yang paling sahih setelah al-Qur’an. Dengan demikian, tujuan penelitian ini adalah untuk mendapatkan tingkat validitas dan kekuatan hukum hadis-hadis di dalam kitab Adab al-‘Alim Wa al-Muta’allim yang tidak bersumber dari kitab Sahih Bukhori dan Muslim.
Penelitian ini menggunakan Metode Analisis Deskriptif yaitu mengumpulkan data guna membantu dalam menjelaskan seluruh sanad dan matan hadis sekaligus menganalisanya serta melakukan kajian makna di setiap kata kunci masalah untuk mendapat kejelasan yang detail dan mendalam. Dan Metode Takhrij al-Hadist adalah penelusuran dan pencarian hadis-hadis dari berbagai kitab sumber aslinya guna mendapatkan kualitas hadis sahih atau dho’if (analisa sanad) dan hadis maqbul atau mardud (analisa matan)
ACCIDENT RISK ANALYSIS USING HIRARC METHOD (HAZARD IDENTIFICATION RISK ASSESSMENT AND RISK CONTROL) AT PT. STARR PANEL INDUSTRY
Get PDFStarr Panel Industri is a company that produces sandwich panel materials that are widely used by contractors and infrastructure activists. However, in the production process there is still manual work that can pose a risk of work accidents. Every activity has potential dangers, either due to negligence or lack of implementation of an occupational safety system. Therefore, the implementation of Occupational Safety and Health (K3) management is very important. K3 management is an effort to reduce the risk of accidents that can harm humans, the environment, and the company. The HIRARC method is used in this study as an approach to analyze the risks and directions of the implementation of K3. The results of the study show that this method is effective in assessing and reducing the level of occupational safety risks. Workers' attitudes also play an important role in the effectiveness of the implementation of K3. Factors that affect occupational safety include human factors, work standardization, and the environmentwork, infrastructure facilities such as personal protective equipment, and weather factors. This study advises companies to immediately establish policies or SOPs related to occupational safety and consider productivity variables for future research
Transformation of State Civil Apparatus Learning Task Administration Services through the J-SiLAKON Application
Get PDFThe emergence of the Covid-19 pandemic and the progress of industry 4.0. The developments encourage the government to digitize public administration services. The Jember Regency Personnel and Human Resources Development Agency (BKSDM) therefore launched a web-based application named J-SiLAKON (Jember Online Personnel Services System) for study assignments to increase effectiveness and efficiency in providing services, and to encourage good governance. This research examines the effectiveness of the transformation of ASN learning task administration services through J-SiLAKON at the Jember Regency Education Office. By Using a qualitative case study approach, data were collected through semi-structured interviews, passive observation, and primary documentation involving J-SiLAKON operators and staff from the Teachers and Education Personnel Division. The analysis of data involved condensation, presentation, and conclusion drawing, with triangulation to ensure data validity. Results showed that J-SiLAKON is easy to learn, control, understand, and use, thus improving users' proficiency in performing their duties. It provided significant benefits, including faster work, improved employee performance, increased productivity, and more effective administrative services. Overall, the J-SiLAKON application improves the efficiency, productivity and transparency of ASN study assignment administration services at the Education Office, meeting user expectations and improving the performance of the Education office
Pentingnya Interaksi Edukatif Pendidik (Guru) Dalam Upaya Pembentukan Akhlak Peserta Didik Di Sekolah (Study Mata Pelajaran Akidah Akhlak di MAN 1 Banyumas)
Get PDFPermasalahan yang diangkat dalam penulisan penelitian ini adalah :(1) Bagaimana interaksi edukatif yang berlangsung di sekolah (2) Sejauh manakah pentingnya interaksi edukatif terhadap pembentukan akhlak peserta didik di sekolah. Adapun dari sekian mata pelajaran yang diajarkan di sekolah, peneliti hanya membatasi pada mata pelajaran akidah akhlak. Adapun tujuan dari penelitian ini adalah : (1) untuk mengetahui bagaimana interaksi edukatif yang berlangsung di sekolah MAN 1 Banyumas, dan (2) untuk mengetahui sejauh manakah pentingnya interaksi edukatif terhadap pembentukan akhlak peserta didik di sekolah MAN 1 Banyumas. Metode yang digunakan dalam penelitian ini adalah deskriptif analisis, yang dilakukan untuk mengetahui bagaimana interaksi edukatif yang berlangsung di sekolah MAN 1 Banyumas, dan untuk mengetahui sejauhmanakah pentingnya interaksi edukatif terhadap pembentukan akhlak pesertadidik di sekolah MAN 1 Banyumas. Berdasarkan hasil penelitian yang telah dilakukan menunjukkan bahwa interaksi edukatif di MAN 1 Banyumas berlangsung dengan sangat baik antara guru dengan peserta didik maupun peserta didik dengan peserta didik yang lain. Karena guru senantiasa menggunakan keterampilan dalam setiap proses belajar mengajarnya. Sehingga interaksi edukatif dapat mempengaruhi akhlakul karimah peserta didik Baik di dalam kelas maupun di luar kelas
Digital Transformation Through E-Master Application in Human Resource Development in Civil Servants
Get PDFThe use of technology has become a crucial aspect in the progress and development of Human Resources (HR). HR management includes various aspects such as planning, organizing, compensation, and maintaining work relationships to achieve individual, organizational, and societal goals. Research in education has a significant impact on youth empowerment, a critical stage in human development. This study aims to describe motivation, personality, and skills in HR Development Management at the East Java Provincial Education Office Branch. Using a qualitative approach, this research understands HR development in depth through the "e-Master" application. The informants consisted of e-master application managers, personnel managers, and e-master application users. Data was collected through semi-structured interviews, primary documentation from direct observation, and non-participant observation. Data analysis was carried out using techniques of reduction, presentation, and drawing conclusions, with the validity of the data strengthened through triangulation of techniques and sources. It is hoped that the research results can improve the quality of human resources at the educational level, bringing a positive impact in empowering the workforce in education for a better future
MANAJEMEN PELAYANAN PUBLIK PADA PELAYANAN TERPADU SATU PINTU DI MADRASAH TSANAWIYAH NEGERI 2 BONDOWOSO
Get PDFManajemen pelayanan publik merupakan upaya penerapan fungsi-fungsi manajemen dalam penyelenggaraan pelayanan publik yang merupakan rangkaian kegiatan yang dilakukan oleh penyelenggara pelayanan publik khususnya madrasah meliputi pemenuhan pelayanan atas barang, jasa dan/atau pelayanan administratif yang diinginkan oleh masyarakat dengan berpedoman pelaksanaannya pada peraturan perundang-undangan yang berlaku. Penelitian ini menggunakan metode penelitian kualitatif dengan jenis penelitian field research (penelitian lapangan). Subyek diambil menggunakan teknik purposive. Teknik pengumpulan data menggunakan teknik observasi, wawancara, dan dokumentasi. Analisis data menggunakan Teknik analisis data model Miles, Huberman, dan Saldana melalui langkah-langkah kondensasi data, penyajian data, dan penarikan simpulan/verifikasi. Uji keabsahan data menggunakan Triangulasi Sumber dan Triangulasi Teknik. Penelitian ini menghasilkan fakta-fakta sebagai berikut : 1) Perencanaan Manajemen Pelayanan Publik pada Pelayanan Terpadu Satu Pintu dilakukan dengan diturunkannya Surat Keputusan kepala madrasah dan dibuatnya SOP (Standar Operasional Prosedur) oleh kepala TU. 2) Pengorganisasian Manajemen Pelayanan Publik pada Pelayanan Terpadu Satu Pintu dilakukan dengan kepala madrasah menentukan tugas dan yang bertugas di PTSP. 3) Kepemimpinan Manajemen Pelayanan Publik pada Pelayanan Terpadu Satu Pintu dilakukan dengan memberikan motivasi dan pengarahan melalui komunikasi secara langsung terhadap bawahan yang dilakukan secara langsung atau dalam waktu rapat. Terakhir dalam memecahkan konflik pimpinan PTSP melakukan dengan musyawarah mufakat di dalam rapat evaluasi. 4) Pengendalian Manajemen Pelayanan Publik pada Pelayanan Terpadu Satu Pintu dilakukan dengan adanya pemantauan kegiatan serta pengoreksian penyimpangan yang dilakukan secara langsung oleh kepala TU terhadap kinerja petugas PTSP
Strategy for Development of Al-Qur'an Hadith Learning in Improving Student Achievement
Get PDFChoosing the right teaching and learning strategy is very important in the learning process. The learning strategy consists of all components of learning material andprocedures or stages of learning activities used by educators in order to help students achieve certain learning objectives. The learning strategy is an action plan including the use of methods and the use of various resources in learning, strategies are formulated to achieve certain goals. The learning material of the Qur'an Hadith has a more dominant affective domain, so that when learning this material takes place without touching the affective domain, it can be ascertained that the learning objectives are not achieved optimally. There are various kinds of learning methods and techniques that will be used by educators, but not all of them are equally effective in achieving learning goals. This requires the creation and innovation of teachers in choosing strategies. Learning the Koran Hadith which is an important part of Islamic education also contributes to the achievement of national education. Learning Al-Quran Hadith is the provision of knowledge or reading skills from educators to students so that students can have knowledge andskills about the Qur'an Hadit
Addressing Vandalism Behavior through the Management of Guidance and Counseling Services in Periphery Schools of Indonesia and Malaysia
No full textThis study aims to explore how the handling of vandalism behavior can be done through the management of guidance and counseling services at SMAN 1 Yosowilangun Lumajang and some Malaysian schools. The research method used is qualitative with a case study approach. Data collection was carried out through semi-structured interviews, passive observation and documentation. Data analysis techniques include data condensation, data presentation, and drawing conclusions. Data validity was tested using source and method triangulation. The results of the study indicate that preventive actions carried out by means of socialization and punishment in the form of replacing and repairing damaged facilities which are then recidivists, namely by conducting coaching with member of the Indonesian National Army in collaboration with Yonif 527 Lumajang. And also the results of research in Malaysian schools that the main factors that cause students to behave vandalism are the attitudes of the students themselves, as well as family background factors and peer influence. The role of parents, the role of schools, and the role of social media are steps that can be taken to overcome the problem of vandalism behavior
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