41 research outputs found
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN YANG BERDAMPAK PADA LOYALITAS KONSUMEN DI MCDONALD\u27S CABANG CIBUBUR, JAKARTA
No full textMcDonald\u27s is a fast food restaurant which is good because of the initial formation of the already apply standard observation checklist such as quality, service, cleanliness, and value. However, the implementation of McDonald\u27s consumers find the taste and poor service provided by the service provider. The purpose of this study was to determine the effect of service quality on customer satisfaction impact on customer loyalty. The variables used in this study is the quality of service (X) as the independent variable, customer satisfaction (Y) as a mediating variable, and customer loyalty (Z) as the dependent variable. This study conduct sampling using nonprobability sampling techniques and incidental sampling technique for distributing questionnaires to 100 respondents. Data analysis techniques in this study using path analysis is used to analyze the data and to test the hypothesis. Based on the results of the analysis and processing of data it is found that quality of service influence 71.68%, customer satisfaction influence 70.3%, and customer loyalty influence 66%. The partial influence the quality of service on customer satisfaction is 30.14%. Influence of customer satisfaction on consumer loyalty is 1.04%. Influence of service quality on customer loyalty is 8.58%. The influence of service quality and customer satisfaction on customer loyalty simultaneously is 12.11% and is influenced by other variables amounted to 87.89%. After doing this research, the authors expects subsequent author to conduct a research about corporate social responsibility and customer relationship management with more samples so that the results of the study more representative.
Keywords: service quality, consumer satisfaction, consumer loyalt
PERLINDUNGAN KESELAMATAN DAN KESEHATAN KERJA TERHADAP PEKERJA DI PT PETROKIMIA GRESIK
No full textAngel Purnamasari, E 0009040, 2009, PERLINDUNGAN KESELAMATAN
DAN KESEHATAN KERJA TERHADAP PEKERJA DI PT PETROKIMIA
GRESIK, Fakultas Hukum Universitas Sebelas Maret Surakarta.
Penelitian ini bertujuan untuk mengetahui perlindungan terhadap pekerja
di PT. Petrokimia Gresik dalam menerapkan standar Keselamatan dan Kesehatan
Kerja serta untuk mengetahui faktor-faktor yang menghambat pelaksanaan
perlindungan Keselamatan dan Kesehatan Kerja terhadap pekerja di PT.
Petrokimia Gresik.
Penelitian ini merupakan penelitian hukum empiris yang bersifat deskriptif
untuk menggambarkan serta menemukan ada atau tidaknya perlindungan bagi
pekerja di PT. Petrokimia Gresik dalam Keselamatan dan Kesehatan Kerja.
Sumber bahan hukum primer dalam penelitian berasal dari wawancara dengan
pihak-pihak terkait yang meliputi pekerja dan karyawan pada Departemen
Keselamatan dan Kesehatan Kerja PT. Petrokimia Gresik dan untuk bahan hukum
sekunder berasal dari buku, jurnal dan penelitian lain yang relevan. Teknik
pengumpulan data dilakukan dengan studi kepustakaan dan wawancara yang
dilakukan penulis guna memeriksa kembali bahan hukum primer dan fakta di
lapangan. Analisis data yang digunalan adalah metode analisis interaktif..
Berdasarkan hasil penelitian dan pembahasan dihasilkan simpulan yakni
PT Petrokimia Gresik memberikan jaminan perlindungan hukum terhadap
pekerja terkait dengan Keselamatan dan Kesehatan Kerja yaitu dengan di
susunnya berbagai kebijakan dan instrument perusahaan seperti yang tertuang
pada Perjanjian Kerja Bersama, Disiplin Karyawan serta Buku Pedoman
Keselamatan Kerja, yang dalam penyusunannya mengacu pada ketentuan
perundang-undangan yang berlaku. Akan tetapi terdapat kendala dalam upaya
memberi perlindungan Keselamatan dan Kesehatan Kerja pekerja yang
sumbernya berasal baik dari dalam diri pekerja sendiri berupa prilaku tidak aman
dan berasal dari lingkungan kerja yang membahayakan, diantaranya adalah
kurangnya kesadaran pekerja akan pentingnya penggunaan Alat Pelindung Diri
(APD), kurangnya kesadaran pekerja dalam menerapkan larangan merokok di
kawasan pabrik, mengemudi di atas rata-rata kecepatan yang di perbolehkan dan
melanggar rambu-rambu berkendara, kurangnya pengetahuan akan prosedur
Penanggulangan Keadaan Darurat Pabrik (PKDP), kurangnya kepatuhan dalam
pengurusan syarat ijin bekerja di kawasan PT. Petrokimia Gresik.
Kata Kunci: Keselamatan dan Kesehatan Kerja, Perlindungan Pekerja, PT Petrokimia Gresik
Angel Purnamasari, E0009040, 2009, SAFETY AND OCCUPATIONAL
HEALTH PROTECTION OF WORKERS AT PT PETROKIMIA GRESIK,
Fakultas Hukum Universitas Sebelas Maret Surakarta.
This research was meant to find out the protection to the workers at PT
Petrokimia Gresik in standards of safety and occupational health and to find out
the factors that inhibit the implementation of work safety and health protection of
workers at PT Petrokimia Gresik.
This research is empirical legal research to discover there is descriptive to
describe and locate or no protection for workers at PT Petrokimia Gresik in
safety and occupational health. Source material primary law in the study came
from interviews with parties concerned including workers and employees at the
Department of occupational safety and health workplace PT Petrokimia Gresik
and for secondary legal materials derived from books, journals and other relevant
research. Data collection is carried out by technical studies library and interview
conducted to re-examine the author of law materials of primary fact field. Data
analysis that is used is by the method of interactive.
Based on the research results and conclusions generated discussion i.e. PT
Petrokimia Gresik guarantee legal protection of workers ' safety and healthrelated
work that is by forward various policy and instrument companies such as
that contained in the Perjanjian Kerja Bersama (PKB), the discipline of
Employees as well as the manual safety, the authors refer to the provisions of the
legislation in force. Work safety and health of workers which the source stemming
both from within its own workers of unsafe behavior and derives from a
dangerous working environment, including the lack of awareness of the
importance of worker use of Protective self (APD), lack of awareness of workers
in implementing smoking bans in the factory, driving above the average speed in
allow and breaking signs drive, lack of knowledge of the plant's Emergency Relief
procedures (PKDP), the lack of compliance in terms of clearance for a work
permit in the PT Petrokimia Gresik.
Keywords: safety and occupational health, protecting labour, PT Petrokimia
Gresik
Protest Against Natural Destruction Reflected in Elizabeth Rudnick’s The Curse Of Maleficent Novel (2014): A Sociological Approach
No full textMay Purnamasari. A320120204. PROTEST AGAINST NATURAL
DESTRUCTION REFLECTED IN ELIZABETH RUDNICK’S THE CURSE
OF MALEFICENT NOVEL (2014): A SOCIOLOGICAL APPROACH.
Research Paper. Department of English Education. School of Teacher Training and Education. Muhammadiyah University of Surakarta.
This study is about natural destruction done by humans which is reflected in The Curse of Maleficent novel (2014) written by Elizabeth Rudnick, and it is
analyzed by using a sociological approach. The purpose of this research is to describe the indicator of natural destruction, to explain the cause of natural
destruction, to explain the impact of natural destruction, to describe how natural destruction is depicted in the novel, and to reveal why the author addresses natural
destruction in her novel. This research is a qualitative research. The primary data of this research is The Curse of Maleficent novel (2014) which is written by
Elizabeth Rudnick. The secondary data of this research are website, author’s biography, articles and several books related to this research. There are four conclusions in this research. First, there are two indicators of natural destruction, namely pollution and destruction of forest. Second, the cause of natural destruction is human activity that can harm environment. Third, the impacts of
natural destruction are illness and death. Fourth, there are fives things that support the story of natural destruction of the novel, namely the Human world, the Moors,
war, human greed, and harmony. Fifth, Elizabeth Rudnick raises the issue of natural destruction in her novel to reveal about natural destruction that has occurred in environment
Sentimen Analisis Berbasis Aspek terhadap Review Aplikasi Digital Wallet Menggunakan Metode Extreme Gradient Boosting
No full textThe digital wallet application plays a crucial role in the development of modern financial systems. LinkAja is among the digital wallet applications widely used by the community. Public evaluation of this application significantly influences general perceptions and the identification of key aspects affecting user satisfaction. It is imperative for companies to understand user perspectives on the LinkAja application to serve as an evaluation basis for enhancing its performance. Aspect-based sentiment analysis is an effective tool for comprehending user opinions from diverse reviews. This research aims to develop a sentiment analysis model focusing on aspects within user reviews of digital wallet applications. The Extreme Gradient Boosting (XGBoost) method was chosen for its proficiency in addressing classification problems and handling large datasets. The author utilized 2000 user review data extracted from Google Play Store scraping for this study. These 2000 data points will be split into training and testing data in a 70:30 ratio. Each dataset will undergo preprocessing stages to ensure data cleanliness. Subsequently, the author will extract aspects from the training data using the Latent Dirichlet Allocation (LDA) algorithm. Once aspects are identified, words from the training data will be transformed into vectors using Word2Vec features. Following this, aspect-based sentiment analysis classification will be conducted using the Extreme Gradient Boosting method to generate the XGBoost model. The model will then be tested on the testing data, and the evaluation results will be presented in the form of a confusion matrix. The average accuracy results based on four aspects are found to be 90%.89 HalamanSkripsi Sarjan
Strategi Pemasaran Kedai Kopi Oukla Pada Masa Pandemi Covid-19 di Sidoarjo Berdasarkan Analisis SWOT
No full textIn this final project report, the aim is to find out information on the marketing strategy of Oukla Coffee and determine the proposed strategy. The research method used in the form of SWOT analysis and descriptive analysis method with a qualitative approach. Data collection techniques carried out by the author are interviews and direct observation of the business owner of Oukla Coffee. In addition, it is supported by additional data from reading books and other sources related to the title of this research. The author conducted interviews and observations to determine the state of the company from internal and external factors that affect the marketing strategy at Oukla Coffee. The data obtained from the results of data collection will be analyzed using SWOT analysis which aims to determine the strengths, weaknesses, opportunities, and threats in Oukla Coffee. The results of the research or solutions given by the author to Oukla Coffee are in the form of a strategy proposal with an output to update the marketing strategy that will be applied by the Oukla Coffee owner.
Keyword : Marketing Strategy, SWOT Analysis, and Coffee Sho
Upaya Hukum Terhadap Pelanggaran Hak-Hak Konstitusional Warga Negara Melalui Pengaduan Konstitusional (Constitutional Complaint)
No full textThe main argument of this paper is that there is an urgent need in Indonesia to expand the Constitutional Court’s authority. The Constitutional Court should in the future be empowered to examine and decide constitutional complaints: a legal avenue for citizens to defend their constitutional rights in case of violations. The author shall discuss to what extent this legal institution can successfully be transplanted into the Indonesian legal and state system and what socio-political barriers can be expected to arise. A comparative law method shall be utilized
Interaction Between the Type of School and Learning Outcomes in Student's Soft Skills Enhancement through Cooperative Learning Model (Quasi Experiment on Vocational Students in Bandung)
No full textAbstractThis study was to measure interaction between school type and learning outcomes in improving students’ soft skills through cooperative learning in vocational students in Bandung. The study was conducted through quasi experiments on three types of vocational schools, namely Public Vocational School with “A” Grade, Private Vocational with “A” Grade and other than “A” Grade. The study involved 240 students in six classes of observation. Data were analyzed using factorial design (2x3x3) with three ways ANOVA models. Results showed that there is an interaction between cooperative learning, school types and learning outcomes to increase students’ soft skills
ANALISIS RISIKO OPERASIONAL PADA INDUSTRI GARMENT MENGGUNAKAN METODE FAILURE MODE AND EFFECT ANALYSIS (FMEA)
No full textJika membutuhkan abstrak atau isi jurnal silahkan menghubungi author melalui email [email protected], [email protected]
Perlindungan Hukum Terhadap Konsumen Atas Produk Yang Tidak Sesuai Gambar Dan Cacat Dalam Transaksi Ecommerce Berdasarkan Undang-undang No. 8 Tahun 1999 Tentang Perlindungan Konsumen
No full textE-commerce is a modern business model that does not require the physical or verbal presence of the parties involved in the transaction, nor does it require the use of original signatures. The availability of e-commerce brings an unprecedented level of convenience to customers. Not only are customers spared the hassle of leaving home to shop, but they also have access to a wider selection of products and services at a much cheaper cost. This research aims to find out about legal protection for consumers and responsibility for losses caused by business actors in e-commerce according to Law No.8 of 1999 concerning consumer protection. The author uses normative juridical research methods, namely research that refers to legal norms that exist in legislation, literature, expert opinions, journals and the internet whose value is relevant to the issues discussed. The results of this study indicate that consumers who feel harmed can sue the business actor through the consumer dispute resolution institution with the general court (litigation) Consumers can also resolve their problems through outof-court channels (non-litigation). Consumers who are harmed as a result of receiving goods that do not match the picture have the right to compensation, compensation and / or replacement, if the goods received are not in accordance with the agreement or not as they should be
The Effect of Changes in Return on Assets, Return on Equity, and Economic Value Added to the Stock Price Changes and Its Impact on Earnings Per Share
No full textAlong with the development of economic globalization are experiencing rapid change and development, the reality show that will affect the development of the business world. Competition between firms regional, national, and international heavier. Companies are required to be able to withstand competition in the continuity of the wheels of business. Companies are not only to be able to compete in the trade market, but also in the capital markets. The capital market is a means to make investments that allow investors to diversify investments, forming a portfolio according to the risk they were willing to bear the expected profit rate. Investments in securities are also liquid (easily changed), therefore it is important for the company always pay attention to the interests of the owners of capital by way of maximizing the value of the company, because the value of the company is a measure of the success of the operations are financial functions. Capital markets and securities industry is one of the indicators to assess a country's economy going well or not. This is due to the company in the stock market are large companies and credible in the country concerned, so if there is a decrease in the performance of the stock market can be said to have occurred also a decline in the performance of the real sector (Sutrisno, 2001). In this globalization era instability Composite Stock Price Index is one example of the change in the stock price. Changes in stock prices can be affected by many factors, which may include and merger and acquisition activity, expansion, growth of the business, the expected rate, government policies, market performance, the type of shareholder, investor psychology changing between pessimistic and optimistic, as well as the country's economy (www.gthendrawinata.com). Broadly speaking, the factors that may affect the stock price can be grouped into three categories, namely: (i) external influences (supply and demand, the level of efficiency of capital markets, the level of risk, a country's inflation rate, as well as the tax rate), (ii ) behavior of investors, and (iii) the issuer's financial performance. In this study the authors limited the problem by looking at the change in the stock price of the issuer's financial performance alone. Since the author uses fundamental analysis that focuses on the key data in the financial statements to account for whether the stock price has been in appreciation accurately. Financial analysis is highly dependent on information provided by financial statements. The financial statements of the company is one of the important sources of information in addition to other information such as the information industry, the state of the economy, the market share of the company, the quality of management and others. There are three basic financial statements produced by a company, which includes: (i) the balance sheet (ii) cash flow statement (iii) the income statement. Besides these three basic report, produced as well as the supporting statement of retained earnings statement, changes in equity, and discussions by management. The financial information contained in the company's financial statements containing historical data that is useful in the assessment of investment analysis and forecasting. An assessment of the assets and liabilities of the company, health and financial ratios is an important input in the analysis of investment, especially in the rate of return on capital that is reflected in the stock price. There are many financial ratios can indicate the level of performance of companies such as return on assets (ROA), Return on Equity (ROE) and Economic Value Added (EVA)
