4,232 research outputs found
Improvement of customer satisfaction through OTAs website: Tri Giao Hotel, Vietnam
Get PDFThis thesis aims to, first and foremost, gain a more in-depth understanding of customer rates and reviews of Tri Giao Hotel on OTA websites. The author selected six leading OTA websites to conduct the research, i.e. TripAdvisor, Booking, Expedia, Agoda, Facebook, and Google. In addition, the study compared the Tri Giao Hotel with other four hotels, which are also local brand hotel and have 4-star international standard, in a competitive set. Finally, this thesis explored satisfaction and dissatisfaction determinants of service quality can affect customer satisfaction.
Since the main customers of Tri Giao Hotel are charters and from travel agencies, the customers from OTA have not been focused. Therefore, this research-oriented thesis selected Tri Giao Hotel as the commissioning company. This study used qualitative methods such as observation, interview with FOM, data collection on OTA websites, and content analysis. These methods are based on conceptual framework and theoretical framework, especially SERVQUAL model. After that, decisive factors that affect customers’ decisions to book a hotel room online were discovered. Hence, some suggestions on how to improve customer satisfaction through the OTA website were given.
The results revealed that the service quality of Tri Giao Hotel has a significant impact on customer satisfaction. Combining all the reviews on six main OTA websites, the hotel received 301 customer reviews and 199 written comments. The hotel review index was 90.6% and the management response was 58.8%. The service, staff, and value of the hotel makes the customer the most satisfied. However, the location of hotel and quality of the food were the main weaknesses that need to be improved. Besides, some other factors also affected customer satisfaction. Suggestions and new ideas were briefly discussed to improve customers’ satisfaction to Tri Giao Hotel
Dave and Dottie Seibold : founding members of the Grand Haven Area Historical Society
No full textGrand Haven historian, author, and dentist Dave Seibold has a passionate interest in community heritage. Prior to relocating to Grand Haven, Dr. Seibold served in Hawaii at a dental clinic for children. In this interview, Dr. Seibold and his wife Dottie discuss the founding of the Grand Haven Area Historical Society, which began its existence as the Tri-Cities Historical Society in 1959, and the Tri-Cities Historical Museum. Dr. Seibold explains the efforts to save the Grand Haven railroad depot from demolition for possible use as a museum and his project to write a history of northern Ottawa County to continue the work of historian Leo C. Lillie. In 1990, Dr. Seibold authored and published Coast Guard City, U.S.A: A History of the Port of Grand Haven. The Seibolds also recall how they met in their hometown of Jackson, Michigan, married, and chose Grand Haven as their home in 1955
Sudah Ramah Anakkah Gereja? Implementasi Konvensi Hak Anak Untuk Mewujudkan Gereja Ramah Anak
Get PDFIndonesia adalah salah satu negara peserta yang ikut mensahkan isi Konvensi Hak Anak (KHA), itu berarti Pemerintah Indonesia bertanggung jawab untuk melaksanakannya. Gereja sebagai lembaga keagamaan yang diakui pemerintah juga ikut memantau sekaligus pelaksana KHA. Gereja dalam pelayanan secara holistik, memberi keberpihakkan dan membela kepentingan terbaik anak yang adalah bagian dari isi KHA. Prinsip-prinsip KHA yaitu tidak membeda-bedakan anak, memberi yang terbaik bagi anak, memperhatikan hak hidup atau perkembangan anak dan menghargai pendapat anak. Gereja yang menerapkan prinsip-prinsip KHA akan dapat mewujudkan gereja yang ramah anak. Penelitian ini dilakukan untuk mengetahui sejauh mana implementasi prinsip-prinsip KHA dalam pendidikan Kristen untuk perwujudan gereja yang ramah anak. Dalam penelitian ini digunakan metode kuantitatif dan data dianalisa dengan rating scale. Adapun tempat penelitian dilakukan di Gereja Kebangunan Kalam Allah Indonesia jemaat Kendari provinsi Sulawesi Tenggara. Hasil penelitian, pada prinsip-prinsip KHA yaitu tidak membeda-bedakan anak, memberi yang terbaik bagi anak dan menghargai pendapat anak telah diterapkan dengan baik. Sedangkan prinsip memerhatikan hak hidup atau perkembangan anak didapatkan hasilnya kurang baik, khususnya penerapan pemahaman tentang advokasi anak masih kurang karena belum maksimalnya pelaksanaan sosialisasi tentang KHA di dalam gereja. Disarankan khususnya pembelaan terhadap anak di dalam atau di luar gereja harus lebih dioptimalkan. Gereja Kebangunan Kalam Allah Indonesia jemaat Kendari berada pada skala baik dalam mengimplementasi prinsip-prinsip KHA sehingga dikatakan menuju Gereja Ramah Anak (GRA).Kata kunci: Konvensi Hak Anak, pendidikan Kristen, gereja ramah anakIndonesia is one of the member states who has ratified the contents of the Convention of Children's Rights (KHA), which means that the Indonesian government is responsible to carry it out. The church as a religious organization that is legalized by the government also participates in the monitoring and implementation of the KHA. The church in holistic ministry, stand with and defends the best interests of childrenwho are part of the KHA. The principles of KHA are: not to differentiate between children, give the best for children, Churchconsider the child's right to life or the development of the child, and respect the child's opinion. The church that applies the principles of KHA will embody a church that is child-friendly. The aim of this research is to know how far to implement the KHA principles in Christian education for the embodiment of a child-friendly church. In this research quantitative research and data analysis with rating scales were used. As for the place of research, the research was done in Gereja Kebangunan Kalam Allah Indonesia in Kendari South Sulawesi. The results of this research were that the KHA principles of do not differentiate between children, give the best for children and respect the child's opinion were properly applied by the congregation. However the principles of consider the child's right to life or the development of the child obtained an outcome that was less satisfactory, particularly the application of the understanding of child advocacy was weak because the implementation of information on the KHA within the church is not yet maximal. It is suggested especially that the defense of children in or out of the church must be more optimized. Gereja Kebangungan Kalam Allah Indonesia Kendari is on a good scale in implementing the principles of KHA so that it can be said that they are leading to child-friendly church
Implementasi Teologia Anak Untuk Mewujudkan Gereja Ramah Anak
No full textArtikel ini membahas tentang implementasi teologia anak dalam upaya mewujudkan gereja yang ramah anak. Dalam penulisan artikel ini, penulis melakukan studi pustaka yang terkait dengan teologi pendidikan anak. Pendidikan anak tidak lepas dari rencana Allah yang telah menciptakan manusia termasuk anak. Secara teologis, Allah sendiri memelihara, memperdulikan, melindungi dan membela anak. Kemudian gereja sebagai representasi kehadiran Allah di dunia seharusnya memberi teladan pelaksanaan kehendak Allah terhadap anak, sehingga gereja seharusnya menjadi gereja yang ramah anak. Gereja yang ramah kepada anak adalah gereja yang memberi pemenuhan kebutuhan anak. Implementasi teologia anak adalah melalui menjadi gereja yang ramah anak, yang dilaksanakan untuk memenuhi aspek rohani, fisik, psikis, dan sosial.This article discusses the implementation of children's theology in an effort to realize a child-friendly church. In writing this article, the author conducted a literature study related to children's educational theology. Children's education cannot be separated from God's plan that has created humans including children. Theologically, God himself cares for, cares for, protects and defends children. Then the church as a representation of God's presence in the world should provide an example of implementing God's will for children, so the church should be a child-friendly church. A church that is child-friendly is a church that provides fulfillment of children's needs. The implementation of children's theology is through becoming a child-friendly church, which is carried out to fulfill the spiritual, physical, psychological, and social aspects
Tri-State High School student report, Usui, Teruko
No full textA mid-quarter student repot on physical education for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Tri-State High School student's report, Usui, Teruko
No full textA student repot for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Using author tri-citation analysis to map knowledge domains in knowledge representations
No full text
Purpose
Previous commonly used author co-citation analysis (ACA) methods have limited the ability to deal with accidental co-citation in constructing a raw co-citation matrix. Therefore, the purpose of this paper is to propose a new method, called author tri-citation analysis (ATA), to better map knowledge domains and depict scientific intellectual structures.
Design/methodology/approach
Different from the previous method of using ACA that captures author co-citation relationships, the ATA method seeks tri-citation relationships among authors. Compared with ACA, ATA can ignore some accidental co-citation relationships between authors and can improve the accuracy of mapping knowledge domains.
Findings
Although ATA does not mine more sub-fields than ACA does, the results of the empirical studies show that ATA, the newly proposed method, performs better in knowledge domain maps based on publications in the field of computer science.
Research limitations/implications
The definition of ATA in this article is simple and still insufficiently informative. Many other pieces of information can be involved; for example, all authors’ information, authors’ sequence in the author list, reference published time and similar. These can be enhanced in future studies.
Practical implications
This research will enrich the methods of mapping knowledge domains due to its new perspective.
Social implications
Knowledge domain mapping is important to understand a discipline, and this research provides more potential methods for this, which benefits the performance of the maps.
Originality/value
ATA can provide a methodological awareness for mapping knowledge domains. This value lies in not only a tri-citation perspective, but also author bibliographic tripling and author tri-operation perspectives (“tri-” perspectives).
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Author Self-references: Authorial Voice.
No full textABSTRACT Wijayanti, Lely Tri. 2013. Author Self-references: Authorial Voice. Thesis, English Department, Faculty of Letters, State University of Malang. Advisor: Dr. YazidBasthomi, M.A Keywords: author self-references, authorial voice, corpus study Establishing strong authorial voice can be achieved through authorial explicit presence in a text. A number of the previous research projects have argued that first person pronoun is the most pivotal way in projecting the author identity. Building upon theerstwhile research findings(see e.g. Hyland, 2001; 2002b), the present corpus based study aims at examining kinds of author self-referencesand how they are employed by EFL learners to establish authorialvoice in thesis writing. The corpus data were taken from 124 undergraduate theses submitted in the past three consecutive years (2013, 2012, and 2011) to the English Department, State University of Malang. I utilized digital corpus software, namely AntConc 3.2.4w, to analyze the corpus comprising of 1.587.059 words in total. This process is an attempt to find out self-references established in thesis writing. Referring to Hyland (2001: 212) who has found 28 expressions of self-mention, there are no less than 18 varieties of author self-referencefound in this study, attesting the notion that the academic writing of EFL students undeniably indicates the enactment of authorial voice. Concerning the next question, the rhetorical choice of EFL students in employing self-references, I made some classifications regarding the distributionofself-references in the selected thesis’ sections—main and parenthetic academic texts—and the writer’s point of views: first person singular pronouns, first person plural pronouns and third person singular pronouns.Since the analysis of the present study used inductive method, the emergence of any issues in further discussion is likely to happen; hence, the present study also can be referred to as qualitative research. Despite the ample studies focused on first person pronouns as author self-representation, this study is distinct in that it discloses some empirics regarding the use of author non-pronoun self-references which stands out as the most prevalent author self-referencesin EFL students’ academic texts. Having said this, I hypothetically believe that the rhetorical choice of author self-references is very much influenced by current issues in academic writing and predominantly by cultural norms (and inculcation) of the EFL students.
Let's Go! An Open Access Travel Guide
Get PDFabstract: Take a journey to discover how you can provide quality information to your patrons for free! Explore the world of Open Access Resources! Open Access refers to scholarly information that is free, online, and free of most copyright and licensing restrictions. This makes it easier for people to find and use reliable information on a myriad of subjects, such as health information, educational materials, or business resources. Knowledge of Open Access is important for all librarians to help us best serve our communities and stretch our dwindling budgets. Your tour guides will give an overview of Open Access, discuss legislative issues, demonstrate how to find open access resources, and explain how librarians can get involved.
Presented at the SDLA/NDLA/MPLA Tri-conference 201
Letter from Elizabeth James, Tri-State High School, to parents, July 9, 1943
No full textA letter from Elizabeth James, a teacher at Tri-State High School at the Tule Lake camp, California, to parents of the high school students. It reflects on her observation and experience as a teacher in the camp and notes her suggestions for the students.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
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