1,720,962 research outputs found
PERAN KOMUNIKASI DAN KONTRIBUSI FILANTROPI DALAM PASCA DARURAT BENCANA
Full text linkIndonesia sebagai negara kepulauan yang secara geografis terletak di daerah katulistiwa,
diantara Benua Asia dan Benua Australia, serta diantara Samudra Pasifik dan Samudra
Hindia, berada pada pertemuan tiga lempeng tektonik dunia, dan merupakan wilayah
teritorial yang rawan dan tidak boleh menghindar dari bencana alam, melainkan harus
dikelola secara profesional meskipun waktunya tidak dapat diprediksi secara handal.
Serentetan fenomena alam seperti gempa dan tsunami telah terjadi di Indonesia, akibatnya
menimbulkan tragedi kemanusiaan, hancurnya bangunan infrastruktur, dan pemukiman
penduduk porak poranda, dimensi-dimensi kehidupan masyarakat yang dulunya tertata
dengan baik menjadi tidak teratur, porakporanda dan sebagainya. Dari sederetan bencana
yang menimpa tanah air dalam empat tahun terakhir ini tampaknya kita belum cerdas
mengelola manajemen bencana. Kecemasan itu terbukti ketika bencana terjadi ketidak
mampuan fundamental yang menyeruak adalah pengelolaan penanganan bencana mulai dari
tahap pencegahan, kesiapsiagaan, tanggap darurat dan pasca Bencana. Semuanya itu tidak
terlepas dari peran media komunikasi yang sangat strategis. Sebab, setiap terjadi bencana
faktor yang sangat strategis berperan adalah media komunikasi, masyarakat bisa panik jika
tidak ada sumber informasi yang jelas, masyarakat bingung kemana mereka pergi untuk
menyelamatkan diri. Masyarakat bisa panik bilamana keluarga tidak bisa dihubungi,
demikian juga pemerintah maupun lembaga-lembaga lain yang ingin membantu korban
bencana. Demikian juga peran filantropi sangat fundamental untuk memacu masyarakat yang
ditimpah bencana, karena itu masyarakat sipil yang kuat hanya mungkin dibangun dengan
dukungan keberadaan organisasi non pemerintah (NGO) yang berdaya dan filantropi
(kedermawanan sosial) yang efektif semuanya tidak terlepas dari komunikasi yang
muarahnya dapat membangun kehidupan yang lebih bai
Kinerja dan Revitalisasi Birokrasi Publik
No full textThe state is not only the answer of human "fitrah" in the collective life but also is a social contract based on equity. The main pillar that is needed in implementing the social contract is strong bureaucracy. Bureaucracy performance will face full turbulence and uncertainty of threats. Therefore, bureaucracy must be revitalize in accordance with the developmental period. Bureaucratic Reform Committee (BRC) is one of the strategies to revitalize the bureaucratic machine in order to remain exist. The revitalization can be conducted in an incremental and radical way, that is started from official/staff recruitment and then they are trained through the Center of Integrated Apparatur Training. All these can be undertaken if supported by all parties.Keyword: bureaucracy, revitalization, performanc
PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY DAN TANGIBLES TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS KANTOR PELAYANAN TERPADU KOTA DUMAI)
Full text linkThis paper describes and analysis influence reliability, responsiveness, assurance, empathy dan tangibles to service quality permit (Case study of Dumai City Office Service). The theory public service tested out by the writer by Zeithaml, Parasuraman, and Berry “Delivering Quality Service Balancing Customer Perception and Expectation” (1990). which consists of five dimension namely Reliability, Responsiveness, Assurance, Empathy dan Tangibles (TERRA). These five dimension were applied by the to analysis to service quality permit. To identity the five influence of dimension, a survey approach was conducted through a proportional sample of 116 head of household (informants). The data were analyzed by using Path Analysis, in the program LISREL ( Linear Structural Relation). The value was found out each dimensions as follows; ( a). influence reliability ( X1) to service quality permit (Y) is 0,74 (strong category); influence responsiveness (X2) to service quality permit (Y) is 0,59 (medium category ); influence assurance (X3) to service quality permit (Y) is 0,34 (low category); and influence empathy (X4) to service quality permit ( Y) is 0,53 ( medium category), influence tangibles (X5) to service quality permit (Y) is 0.41 (low category). The effect ( X1,X2,X3,X4, X5) to Y is 0.59 (medium category). After determination influence X1,X2,X3,X4, X5 to Y is 34,81%, and the residue is 65,19% influenced the other dissimilar factor (epsilon) is transparency, and fairness. Key Word: Reliability, Responsiveness, Assurance, Empathy, Tangibles and Service Quality
Pengaruh Pemberdayaan dan Perilaku Karyawan terhadap Kualitas Pelayanan Perijinan SIUP pada Dinas Perindustrian dan Perdagangan Kota Medan
No full textThis research analyses the influence of empowerment program and employees\u27 behavior to the quality of services on the issuance of trade permit at Board of Industry and Trade of Medan City. This research employs theories from Clutterbuck and Kernaghan (2003), Mar\u27at (1981). Grand theory service quality testing writer by Denhardt and Denhardt (2003). Data are collected through a survey. The data were analyzed by using Path Analysis. The influence the empowerment (X1), to service quality (Y) is 22.3%. The influence of employees\u27 behavior to service quality (Y) is 48.6%.Keywords: empowerment, employees behavior and service quality
PENGARUH DIMENSI-DIMENSI PENGAWASAN TERHADAP PERILAKU APARATUR DALAM PELAYANAN PERIJINAN PADA DINAS PERINDUSTRIAN DAN PERDAGANGAN KOTA MEDAN
Full text linkThe aim research and analysis influence dimension behaviour towards apparatus
behavior improving the quality ot trade permit service in board of industry and
trade to Board of Industry and Trade of Medan City. The theory testing writer by
Robbins and Coulter (2005:460)These fourth dimension namelystandars,
measurements, comparison dan action. The use of methodology explanatory survey
and population is sensus and infuence the fourth dimension to the employees
behavior by using Path Analysis. Influence standard (X
1.1
) direct and indirect to
apparatus behavior (Y) is 22.8%. Influence measurement (X
1.2
) direct and in direct
to apparatus behavior (Y) is 7.1%. Influence comparison (X
1.3
) direct and in direct
to apparatus behavior (Y) is 1.7% and influence action (X
1.4
) direct and in direct
to apparatus behavior (Y) is 9.6%. The effect (
1
.
1
, X
1
.
2
, X
1
.
3
, X
1
.
4
) to Y is 58.2.%,
and the residue 31.4% influenced the other dissimilar factor (epsilon)
Kinerja dan Revitalisasi Birokrasi Publik
No full textThe state is not only the answer of human "fitrah" in the collective life but also is a social contract based on equity. The main pillar that is needed in implementing the social contract is strong bureaucracy. Bureaucracy performance will face full turbulence and uncertainty of threats. Therefore, bureaucracy must be revitalize in accordance with the developmental period. Bureaucratic Reform Committee (BRC) is one of the strategies to revitalize the bureaucratic machine in order to remain exist. The revitalization can be conducted in an incremental and radical way, that is started from official/staff recruitment and then they are trained through the Center of Integrated Apparatur Training. All these can be undertaken if supported by all parties.Keyword: bureaucracy, revitalization, performanc
Pengaruh Pemberdayaan dan Perilaku Karyawan terhadap Kualitas Pelayanan Perijinan SIUP pada Dinas Perindustrian dan Perdagangan Kota Medan
No full textThis research analyses the influence of empowerment program and employees\u27 behavior to the quality of services on the issuance of trade permit at Board of Industry and Trade of Medan City. This research employs theories from Clutterbuck and Kernaghan (2003), Mar\u27at (1981). Grand theory service quality testing writer by Denhardt and Denhardt (2003). Data are collected through a survey. The data were analyzed by using Path Analysis. The influence the empowerment (X1), to service quality (Y) is 22.3%. The influence of employees\u27 behavior to service quality (Y) is 48.6%.Keywords: empowerment, employees behavior and service quality
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
LKP Pemeliharaan Transformator Distribusi di PT. Mustika Asahan Jaya
No full text66 HalamanTransformator distribusi merupakan salah satu komponen utama pada suatu
sistem distribusi tenaga listrik. Tanpa adanya transfonnator distribusi konsumen tidak
dapat menggunakan energi listrik secara langsung mengingat tegangan operasi dalam
sistem distribusi yaitu 20 KV atau disebut jaringan tegangan menengah. Gangguan
yang terjadi pada transformator distribusi akan mengakibatkan pemadaman dan
terhambatnya penyaluran tenaga listrik terhadap konsumen sehingga pelayanan akan
kebutuhan listrik akan terganggu. Untuk itu diperlukan pemeliharaan tranformator
distribusi secara rutin dante; jadwal yang bertujuan unruk mencegah terjadinya
kerusakan peralatan secara tiba-tiba, serta rnempertahankan kerja peralatan yang
optimum sesuai umur teknisnya,dan aman bagi manusia dan lingkungan, serta andal
dalam sistem penyaluran tenaga listrik
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