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The Feasibility of COVI Srondol as a Monitoring and Evaluation Strategy of Post-Competency Development to Accelerate Central Java Corporate University
No full textThe monitoring and evaluation (M&E) of post-competency development (postcomdev) are essential for assessing its benefits and impacts, typically conducted by training organizers. A prior survey found that most health human resources (HR) participants created follow-up plans under their supervisors' guidance and documented their involvement using simple checklists. However, there is no systematic monitoring of post-comdev, nor are there updated procedures in place. To address these issues, COVI Srondol (Collaboration for monitoring and evaluation of post-competency development, a Strategy supported by Information and Technology, initiated in Srondol) will be designed as an alternative approach. This research explores the feasibility of developing the COVI Srondol strategy as a guideline for post-comdev M&E in accelerating the Central Java Corporate University (Jateng Corpu). Using a mixed-method approach, the authors identified the M&E models applied in 36 health offices, across Central Java and integrated them with qualitative analysis results from selected informants using purposive and snowball sampling techniques. The findings indicate that, despite a limited understanding of Jateng Corpu among informants, 50% agreed that post-comdev M&E could accelerate its development. While most health HR informants (64%) conducted post-comdev evaluations, these did not fully assess effectiveness or impact. Institutions such as the Regional Civil Service Agency (BKD), the Central Java Regional Human Resources Development Agency (BPSDMD), and the Health Training Center (Bapelkes) perform annual evaluations but lack proper monitoringmechanisms. Thus, the COVI Srondol strategy presents an opportunity to bedeveloped as a comprehensive framework to enhance post-comdev M&E, ultimately supporting Jateng Corpu
Analysis of Public Management in Network Governance for Transit-Oriented Development in Jakarta (Study: Integrated Transportation of Blok M - Sisingamangaraja)
No full textThe Provincial Government of DKI Jakarta is transitioning from Car-Oriented Development (COD) to Transit-Oriented Development (TOD), requiring effective public management in network governance to ensure transportation integration. However, challenges such as spatial flexibility, building regulations, incentives, and institutional coordination persist. This study analyzes public management within network governance in TOD areas, focusing on the Blok M-Sisingamangaraja corridor using Mu & de Jong’s (2016) framework. Employing a post-positivist qualitative approach, data collection includes in-depth interviews with ten informants and literature reviews. Findings indicate that network governanceimplementation in TOD management is not entirely optimal, with three key gaps: (1) Awareness of the plurality of perceptions, interests, and objectives, (2) Metagovernance, process management, and network structuring, and (3) Searching for common ground. These challenges hinder effective collaboration between stakeholders, including the government, private sector, and local communities. The study concludes that enhanced public management strategies are needed to strengthen TOD governance in Jakarta, with recommendations including increasing stakeholder awareness, improving public participation, and establishing clear regulatory frameworks to enhance institutional coordinatio
Balanced Scorecard for Integrity Zone Development: A Study at Padang Class I Immigration Office
No full textThe performance of public services in Indonesian government institutions is under significant scrutiny, particularly in terms of achieving Integrity Zone standards such as Corruption-Free Areas (WBK) and Clean and Serving Bureaucratic Areas (WBBM). The objective of this study is to identify strategic steps for enhancing the Integrity Zone (Zona Integritas, ZI) at the Padang Class I Checkpoint Immigration Office using the Balanced Scorecard (BSC) approach. This study examines strategic initiatives to enhance the Integrity Zone at the Padang Class I Checkpoint Immigration Office using the Balanced Scorecard (BSC) framework. This research employs a qualitative approach, utilizing interviews, observations, and document analysis. The study identifies critical gaps in service delivery, financial management, and workforce training. Key findings underscore the need for digital infrastructure upgrades, reallocating resources for staff development, and cultivating a culture of accountability. The study demonstrates the BSC's relevance in public sector reforms, providing actionable insights for improving service efficiency and institutional transparency. By integrating digital governance into the BSC framework, thisresearch advances BSC theory by reconceptualizing its causal relationships in thecontext of integrity-focused bureaucracies, demonstrating how BSC can resolve'measurement fragmentation' between compliance and service excellenc
The Power of Tax Knowledge: Key Factors to Boost Tax Compliance
No full textTaxes are the primary source of state revenue in Indonesia today. The government has made various efforts to increase tax revenues. Unfortunately, Indonesia's tax compliance remains low, as evidenced by its relatively low tax ratio compared to other Asian countries. One intrinsic factor influencing tax compliance is tax morale, which is shaped by an individual's understanding of taxation and their perception of the tax system. This study examines whether a person's tax understanding affects their compliance. Using a quantitative approach and focusing on MSME actors in Cianjur Regency, the research reveals a positive and significant relationship between tax understanding and tax compliance. Notably, the study identifies three main factors that influence a person's understanding of taxes: knowledge of the importance of having role models in tax administration, awareness of the significance of transparency in tax management, and understanding of tax systems that are free from corruption. These findings are novel because they highlight the critical role ofcomprehensive tax education in fostering higher tax morale and compliance levels among MSMEs. This study contributes to the literature by offering insights into how improved understanding of taxation, supported by ethical and transparent practices, can lead to better tax compliance, particularly in the digital era
Public Service Management: An Emerging Research Trend
No full textPublic service management is a way to provide better service to users, increase efficiency, and increase knowledge and experience in public service delivery. This research aims to identify the shift of public service management research focus. The systematic review method decreases bias by identifying, evaluating, and synthesizing relevant studies on a particular topic and making significant contributions to answering the research question. This study demonstrates that public service management research does not rely on creating efficiency and effectiveness through applying private sector business and management techniques, particularly in government agencies. In addition, public sector leadership, partnerships and collaboration, digital transformation, public participation and engagement, and public service delivery are all areas that play significant role to the development of service efficiencies and experiences. Public service is a process that involves various actors, from politicians and bureaucrats to citizens and the private sector. Public service management is critical to ensuring services operate efficiently and effectively and provide public value. The management principles allow the government to focus on service quality, equity, and ease of use. Appropriate public service management can contribute practically to the delivery of public service implemented in government institutions. This is possible by considering the fundamental management principles and research findings that contribute to service development in the futur
How do Stakeholders Participate in Waste and Water Security Management? Insights from West Java Province, Indonesia
No full textIn collaborative governance, participation is essential to encourage all stakeholders to participate in decision-making. This paper aims to explore the empirical state of stakeholder participation in waste and water security management. Using the qualitative method, the stakeholders are analysed based on the penta-helix criteria,their roles, and participation during the stages of the projects. Having conducted deep observations, interviews, and document reviews of various sources, the research findings reveal that one stakeholder, the government or public sector, plays a dominant role in waste and water security management. In contrast, the other four stakeholders, such as the business sector, academia, media, voluntary organizations, and the community demonstrate limited participation. This research suggests to emphasize the need for a multi-stakeholder approach by developing an inclusive and participatory governance structure in the form of advisory board, working groups or consultative forums, enhancing the stakeholder capacity through knowledge sharing,workshops, and technical support to strengthen stakeholder’s competencies in strategic planning, project management, and evaluation methodologies, and strengthening policy framework that explicitly outlines the roles and responsibilities of each stakeholde
Community Empowerment Governance for Ex-Terrorists: Deradicalization Efforts Through Social Capital
No full textTerrorism is an extraordinary crime that has a profoundly negative impact on society,with the Cirebon area having the highest red-zone level in West Java Province. Thisregion is highly vulnerable to the spread of radical ideologies and terrorist activitieswithin the community. Ex-terrorists get difficulty in finding job after imprisonmentand face negative stigma from the society. Therefore, community governancethrough empowerment of ex-terrorists is required. The research employs a qualitativemethod, collecting data through interviews with six informants. The results of thisstudy indicate that, according to social capital theory, which encompasses threedimensions, the process for ex-terrorist convicts involves soft-power strategies in theform of microeconomic empowerment conducted by the Social Identification(Idensos) Team and the Class 1 Probation Office (Bapas) in Cirebon. This approachis applied because all of them are members of JAD, which has low economicconditions. The second dimension, bridging, involves these former convicts activelyparticipating in community service activities, remaining open, and no longerisolating themselves as part of efforts to eliminate societal stigma. The thirddimension, linking, involves collaboration with private companies in the agriculturalsector, including mentorship for agricultural activities. Looking forward, challengesidentified include the lack of local regulations in Cirebon aimed at preventingterrorism and post-sentence rehabilitation, as well as the limited presence of counterterrorism activities in the media. These two challenges could provide useful input for future research
From Bureaucracy to Expertise: Empowering Knowledge Workers in Public Service (The Case of the Directorate General of Customs and Excise)
No full textThe Directorate General of Customs and Excise (DGCE) is undergoing a transformative process aligned with bureaucratic reform objectives to achieve worldclass status. This transition involves a shift from structural to functional roles, focusing on prioritizing expertise and skills. In this evolving environment, functional officers are increasingly recognized as akin to knowledge workers, highlighting the need for strategic HR approaches to maximize their knowledge as a core asset. This study examines the impact of approaches that enhance knowledge worker productivity (KWP) on functional officers by promoting personal knowledge management (PKM) through idiosyncratic job design reflected in dimensions, such as job definition, job autonomy, innovation as a job requirement, and lifelong learning orientation. Data was gathered from 249 functional officers at the DGCE through Google Forms. The Structural Equation Modeling method, employing a Partial Least Square, was utilized for data analysis. The findings reveal several vital insights: job definition and lifelong learning orientation emerge as significant positive drivers of PKM. While job autonomy exhibits a positive effect, it is notstatistically significant. Interestingly, innovation as a job requirement demonstrates a non-significant negative impact. Moreover, the study underscores the significant and positive influence of PKM on KWP. Based on these findings, the study recommends an organizational redefinition of functional officer productivity, providing organizational support to foster an environment conducive to PKM. Additionally, it recommends clarifying the scope of functional officer responsibilities and authorities, alongside optimizing the role of direct supervisors asfacilitators, bridging the gap between the organization and functional officers