73 research outputs found
PROSES POSTING CHARGE TO ROOM DI HOTEL GRAND INNA TUNJUNGAN SURABAYA
No full textThe goal achieved in this final preparation is to know the process of posting a
charge to room at the Grand Inna Tunjungan hotel in Surabaya. The author who
also works as a waitress for F&B Service at the Grand Inna Tunjungan Surabaya
hotel makes observations on the process of posting charge to room. The author
concludes that the process of posting a charge to room at the Grand Inna
Tunjungan hotel, Surabaya, is a process of combining costs incurred by guests
(eating and drinking,) whose payment is made when guests check out. Can be
applied to guests who are staying at the hotel who have a deposit to guarantee the
use of hotel facilities that are subject to a fee
The effect of the probiotic strain of Bacillus subtilis on the gastrointestinal tract of calves with diarrheal syndrome
No full textThe development of diarrheal syndrome in calves is a serious problem and causes great economic losses for cattle breeding. There are infectious and non-infectious causes. The prevention of such conditions is based on the correct colonization of the symbiotic microflora of the gastrointestinal tract in calves during the neonatal period. Another important factor is the use of probiotic bacteria to regulate metabolism and microbiome. The purpose research was to find out determine evaluate the rate of elimination of bacteria of the genus Bacillus subtilis from the body of dairy cattle calves, as well as the effect of probiotics on diarrhea and changes in the microbiome. For this purpose, changes in the consistency and bacterial diversity of faeces were evaluated in animals before and after the use of a probiotic strain of B. subtilis bacteria. The results of the study show the restoration of gastrointestinal tract function in calves with signs of diarrhea. During the study, a change in the microbial community was observed under the influence of B. subtilis bacteria. The study showed that before the use of probiotics in crops on nutrient media, fungi of the genus Candida tropicalis were detected in calves of the experimental and control groups, however, after the use of probiotics in calves of the experimental group, these fungi were not detected already on the first day after completion course. The study supported the hypothesis that probiotic bacteria B. subtilis participate in restoring the function of the gastrointestinal tract in calves with diarrhea and affect the microbial community.
EDN: QLGMU
Problems of socio-geographical assessment of the tourist attractiveness of the region
No full textKolotukha Oleksandr, Sokolovskiy Viktor, Shchoholieva Inna. Problems of socio-geographical assessment of the tourist attractiveness of the region. Journal of Education, Health and Sport. 2017;7(11):431-443. eISSN 2391-8306. DOI http://dx.doi.org/10.5281/zenodo.3402514
http://ojs.ukw.edu.pl/index.php/johs/article/view/7414
The journal has had 7 points in Ministry of Science and Higher Education parametric evaluation. Part B item 1223 (26.01.2017).
1223 Journal of Education, Health and Sport eISSN 2391-8306 7
© The Authors 2017;
This article is published with open access at Licensee Open Journal Systems of Kazimierz Wielki University in Bydgoszcz, Poland
Open Access. This article is distributed under the terms of the Creative Commons Attribution Noncommercial License which permits any noncommercial use, distribution, and reproduction in any medium,
provided the original author(s) and source are credited. This is an open access article licensed under the terms of the Creative Commons Attribution Non Commercial License
(http://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted, non commercial use, distribution and reproduction in any medium, provided the work is properly cited.
This is an open access article licensed under the terms of the Creative Commons Attribution Non Commercial License (http://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted, non commercial
use, distribution and reproduction in any medium, provided the work is properly cited.
The authors declare that there is no conflict of interests regarding the publication of this paper.
Received: 06.11.2017. Revised: 20.11.2017. Accepted: 30.11.2017.
Problems of socio-geographical assessment of the tourist attractiveness of the region
Oleksandr Kolotukha, Doctor of Geographical Sciences, Associate Professor
Viktor Sokolovskiy, senior lecturer
Inna Shchoholieva, PhD (Pedagogics), associate professor
The Flight Academy National Aviation University, Ukraine
Abstract
The article deals with the problems of the study of tourist attractiveness, identifies the main differences of the conceptual apparatus used in tourist studies of the regions, systematizes the criteria for evaluating the tourist attractiveness of the region, analyzes the existing methods and determines the factors of tourist attractiveness, determines the main stages of determining the rating of the tourist rating.
Key words: tourist attraction, tourist potential, tourist resources, evaluation of tourist attractiveness
Century of GM
No full textThe article is devoted to the centenary of Galina M. Andreeva (Doctor of Philosophy, full member of RAO, professor and founder of the Department of Social Psychology, Faculty of Psychology, Lomonosov Moscow State University). The author shares with the readers her memories of interaction with G.M. Andreeva during her studies and work at the Department of Social Psychology, Faculty of Psychology, Lomonosov Moscow State University
Možnosti využití UCC ve městech České republiky a vyhodnocení důležitých kritérií
No full textThe current research of the transport situation in most European cities has shown unsustainability for the future. Due to the increasing number of residents in cities and increasing demand for e-commerce, increased the number of supply vehicles in cities, as well as pollution, congestions and car accidents. The most common solution for effective last mile delivery like vehicles using alternative fuels or electric vehicles for supplying the cities isn’t enough anymore. There is a need to focus on the total number of vehicles in cities and on sufficient use of loading space of those vehicles. An urban consolidation centre (UCC) could be a possible solution to economic, social and environmental problems in cities. This article focuses on possible using a UCC in the Czech Republic cities up to 100,000 residents. The article also provides an evaluation of the essential criteria for sustainability of UCC for the future.Současný výzkum dopravní situace ve většině evropských měst poukázal na neudržitelný vývoj v budoucnosti. Vzhledem k rostoucímu počtu obyvatel ve městech a rostoucí poptávce po elektronickém obchodování se zvýšil počet dodávkových vozidel ve městech, znečištění, dopravní koncesce a dopravní nehody. Nejběžnějším řešením pro efektivní dodávky na poslední míli, jako jsou vozidla používající alternativní paliva nebo elektrická vozidla pro zásobování měst, už nestačí. Je třeba se zaměřit na celkový počet vozidel ve městech a na dostatečné využití nákladového prostoru těchto vozidel. Centrum pro konsolidaci měst (UCC) by mohlo být možným řešením ekonomických, sociálních a environmentálních problémů ve městech. Tento článek se zaměřuje na možné využití UCC ve městech České republiky do 100 000 obyvatel. Článek také poskytuje vyhodnocení základních kritérií pro udržitelnost UCC v budoucnu
Involvement in terrorist activities in Russia and in the world: from psychological to social-psychological factors
No full textTerrorism is an extremely serious problem of our time: it is a real threat to society and to the existence of humanity as a whole. The purpose of the proposed theoretical and analytical study of the problem of terrorism is to consider the psychological and social psychological factors of involvement in terrorist activities. To achieve the set goal, the authors analyse a number of foreign works and suggest a research line of this problem in order to be able to form a system for monitoring the youth environment. This determines the novelty and significance of this work. The relevance of addressing this complex interdisciplinary problem is explained by the fact that measures to counter terrorism are necessarily based on knowledge of the psychological factors that lead to radicalisation; equally, the development of preventive measures aimed at various groups of the population as well as the creation of programmes for deradicalisation are based on an understanding of the mechanisms of social behaviour. The starting point in the work is the concept of modern terrorism proposed by J. Baudrillard, because this author gives a quite accurate description of the specifics of modern (global) terrorism, which is in harmony with the results of psychological research and concepts that explain why a person takes the path of committing acts of extreme violence. The paper discusses the existence of a terrorist profile and examines the specifics of terrorist motivation. Special attention is paid to the ideas of M. Hogg, in the framework of the uncertainty - identity theory, which outlines the prospects for further development of the problem of terrorism and radicalisation
Opportunities and Challenges of Implementing Digital Customer Service
No full textLõputöö „Digitaalse klienditeeninduse võimalused ja väljakutsed“ võimalused keskendus
logistikaettevõtete klienditeeninduse digitaliseerimisele, võttes arvesse nii klientide ootusi
kui ka ettevõtete strateegilist valmisolekut ja väljakutseid. Töö peamine probleem seisnes
selles, et ettevõtete digitaliseerimise tase ja valmisolek varieeruvad märkimisväärselt, mis
mõjutab nende suutlikkust pakkuda kvaliteetset ja kaasaegset klienditeenindust.
Eesmärgiks seati analüüsida digitaliseerimise võimalusi ja väljakutseid nii klientide kui ka
ettevõtete perspektiivist, pakkudes praktilisi juhiseid digitaalsete lahenduste edukaks
rakendamiseks.
Töö põhines kahel uurimusküsimusel:
1. Millised digitaalsed klienditeeninduse lahendused on logistikaettevõtetes kõige
levinumad?
2. Millised on peamised väljakutsed, millega ettevõtted ja kliendid digitaliseerimise
rakendamisel silmitsi seisavad?
Uurimusküsimustele vastuseid otsides, analüüsiti teoreetilises osas digitaalse
klienditeeninduse definitsiooni ja selle rolli ettevõtetes, samuti generatsioonide vahelisi
erinevusi digilahenduste kasutamisel. Empiirilises osas tugines autor kvalitatiivsetele ja
kvantitatiivsetele andmetele, mis koguti nii klientide kui ka ettevõtete esindajate seas läbi
viidud küsitluste ja intervjuude abil. Püstitatud uurimusküsimused said vastused, seega
võib lõputöö eesmärki pidada saavutatuks.
Uurimuse käigus avastati paar kitsaskohta. Esiteks, kvantitatiivse uuringu valim võiks olla
suurem, et koguda representatiivseid andmeid kokku, ideaalis sarnast uuringut võiks
jätkata ühe ettevõtte baasil, kus on teada konkreetse ettevõte taust ja vastav kliendibaas.
Teise piiranguna võib pidada CRM süsteemi kliendipoolse puuduliku hinnangut, kus
klientidel oli keeruline hinnata kas ettevõte, mille kogemust nad hindasid kasutab just CRM
süsteemi või mingit muud digilahendust, seega jätkuuuringud võiksid leida aset CRM
süsteemi kasutavas konkreetses ettevõttes ja konkreetse kliendibaasiga, kus kliendid
saaksid hinnata oma kogemusi.
Tulemused näitasid, et kliendid hindavad enim traditsioonilisi kanaleid, nagu telefon ja epost, kuid nooremad kasutajad eelistavad üha enam digitaliseerimise-sõbralikke lahendusi,
nagu Live-chat ja Chat-bot. Tulevikku vaadetes peavad ettevõtted oma harjumuspäraseid
kanaleid laiendama noortele sobivate lahenduste abil. Samal ajal seisavad ettevõtted
silmitsi väljakutsetega, nagu töötajate vastuseis, tehniliste lahenduste keerukus ja
ressursside piiratus. Uuring näitas, et ettevõtete digitaliseerituse tase ja lähenemisviisid varieeruvad, sõltudes nende taustast. Seetõttu on oluline arvestada iga ettevõtte unikaalseid vajadusi ja olukorda digilahenduste kavandamisel. Töö järeldused rõhutasid, et digitaliseerimine on kriitilise tähtsusega nii ettevõtete
konkurentsivõime tõstmiseks kui ka klientide rahulolu suurendamiseks. Kuigi
digilahendused pakuvad märkimisväärseid eeliseid, vajavad need tasakaalu inimliku ja
tehnoloogilise teeninduse vahel, et tagada nii isikupära kui ka efektiivsus. Klientide
perspektiivist tõid tulemused esile vajaduse kasutajasõbralike ja paindlike lahenduste
järele, mis arvestavad erinevate generatsioonide ootusi. Ettevõtete vaates rõhutati
vajadust strateegilise juhtimise, töötajate koolitamise ja süsteemse arendamise järele.
Töö annab väärtuslikku teavet nii ettevõtetele kui ka akadeemilisele kogukonnale,
pakkudes praktilisi soovitusi klienditeeninduse digitaliseerimiseks ja kliendirahulolu
suurendamiseks. Autor soovib avaldada tänu juhendajale tema juhendamise ja toetuse
eest, samuti küsitluses ja intervjuudes osalenud ettevõtete esindajatele ja
ankeediküsimustele vastajatele, kelle panus oli töö läbiviimiseks olulineThe thesis, “Opportunities and Challenges of Implementing Digital Customer Service”,
focuses on the digitalization of customer service in logistics companies, considering both
customer expectations and companies’ strategic readiness and challenges. The primary
problem identified was the significant variation in companies’ digitalization levels, which
affects their ability to provide modern and high-quality customer service. The study aimed
to analyse the opportunities and challenges of digitalization from both customer and
company perspectives and provide practical guidelines for implementing digital solutions
successfully.
The research was guided by two main questions:
1. What are the most common digital customer service solutions used in logistics
companies?
2. What are the key challenges faced by companies and customers during the
implementation of digital solutions?
The theoretical framework analysed the definition and role of digital customer service in
companies, along with generational differences in the use of digital solutions. The empirical
research combined qualitative and quantitative data collected through surveys and
interviews involving both customers and company representatives.
Findings revealed that customers prefer traditional channels such as telephone and email,
although younger users increasingly favour mobile-friendly solutions like live-chat and
chatbots. Companies face challenges such as employee resistance, technical complexities,
and resource limitations. Companies A and E exhibited high levels of digitalization, offering
advanced technological solutions, while Companies B and D were at the initial stages of
this process. Company C focused on specific solutions but avoided broader digitalization
due to resource constraints.
The conclusions emphasized that digitalization is critical for enhancing companies’
competitiveness and customer satisfaction.
This thesis provides valuable insights for both businesses and academia, offering practical
recommendations for digitalizing customer service and improving customer satisfaction.
The author extends gratitude to the supervisor for their guidance and support, as well as
to the survey respondents and interview participants whose contributions were vital to the
success of this researc
GENEALOGY OF HADEWIJCH'S CONCEPT OF MINNE: SECULAR AND RELIGIOUS ASPECTS
No full textB a c k g r o u n d . The article is devoted to the Minnemystik of Hadewijch of Brabant in the XIII century. It deals with the
genesis of Hadewijch's concept of Minne in its relation to the monastic Cistercian mysticism of Bernard of Clairvaux, William of
Saint-Thierry in the XII century and Beatrice of Nazareth in the XIII century. It also considers the conception of theologist and
philosopher Richard of Saint-Victor in the XII century. Considering the existing advances of researchers on Hadewijch's
Minnemystik, since the XX century, this investigation especially focuses on the primary role of the secular tradition of minnesingers and trobairitz of the mid-XIII century in her texts.
M e t h o d s . The main method of the article is a comparative analysis. It is used to find the common meaning of Minne in two
traditions: secular and religious minnesingers. The historical-philosophical approach allows us to demonstrate the conceptual link between monastic theology in the XII–XIII centuries and Hadewijch's beguinal Minnemystik.
R e s u l t s . The article sheds light on Hadewijch's concept of the Minne and stresses the primary role of the secular
and religious conceptions of predecessors and contemporaries in Hadewijch's Minnemystik.
C o n c l u s i o n . The author underlines that Hadewijch's concept of Minne comes from the secular tradition of minnesingers
and, especially, trobairitz. It also derives from the XII-century male and female mystic theology, which follows Augustine. Thus, the concept of the Minne is deeply connected with the notion of Amor and the tradition of "courtly love", and with Caritas and the tradition of "pure love".
K e y w o r d s : Hadewijch's concept of the Minne, Caritas, trobairitz, minnesingers, troubadours, Minnemystik, Unio Mystica,
William of Saint-Thierry, Beatrice of Nazareth, Richard of Saint-Victor, Bernard of Clairvaux
Agricultural Trade Liberalization: Implications for Productive Factors in the U.S.
No full textThis report presents preliminary results of impacts on factors of production in the United States, following reductions in assistance to agriculture. Analysis was conducted by modifying the production structure of the U.S. country model in SWOPSIM to explicitly include inputs employed by agriculture. The results indicate that it is important to adequately model the production technology and include inputs, otherwise simulation results may not capture the impact of liberalization on input use and may not adequately represent changes in producer income.International Relations/Trade,
- …
