17 research outputs found
A set of quality indicators for eHealth libraries
No full textThis is a cooperation project whereby the group of eHealth library members of Rebisalud (eHealth Libraries Network – http://www.rebisalud.org) have developed a core set of quality indicators to measure and evaluate the services provided by the newly implemented eHealth libraries in Spain. This core set will help us to understand objectively the functioning of the different services provided by the libraries, as well as to facilitate the comparison of our libraries to learn from each other in order to improve our services. The norm ISO 11620 (Library performance indicators) was revised. First, we developed a classification scale to screen the indicators focusing on virtual libraries; three independent reviewers rated each indicator with that scale. Second, they calculated independently to assess their feasibility. Third, a core of 17 indicators was selected. Finally a consensus was reached among the leaders of the eHealth libraries members of Rebisalud.
Results: With the classification scale only 20% of ISO’s indicators were selected, with most indicators related to non-virtuality like physical facilities being excluded. We found important problems with definitions or concepts, as well as problems with the terms used among our libraries. As a result of the whole process 20 indicators were defined. They are classified in terms of: structure (human and economic resources, electronic collection), process (use of resources, access) and results (efficiency, user satisfaction). Each indicator is described by name, code, definition, aim, method, interpretation, and information source. The cooperation has been very productive, and will allow us to make a continuous exercise of benchmarking among the eHealth libraries of Rebisalud. However, more work has to be done because we still need to construct a user satisfaction questionnaire
Indicadores de calidad de Rebisalud para bibliotecas virtuales de Ciencias de la Salud
No full textIndicadors de qualitat; Biblioteques; Ciències de la salutIndicadores de calidad; Bibliotecas; Ciencias de la saludQuality indicators; Libraries; Health SciencesEste documento trabajo de colaboración desarrollado por el grupo de calidad de la Red de Bibliotecas Virtuales de Salud (REBISALUD) cuyo objetivo es desarrollar una propuesta de indicadores para medir y evaluar la actividad y servicios que prestan las bibliotecas virtuales de las diferentes CCAA. Estos indicadores han de permitirnos entender de una manera objetiva la forma de funcionar de los diferentes servicios prestados por las bibliotecas, así como facilitar la comparación entre ellas para poder aprender de las BBVV mejores
A set of quality indicators for eHealth libraries
No full textLibraries, Medical; Library Administration; Library SurveyBiblioteques de ciències de la salut; Administració bibliotecària; Enquestes de bibliotecaBibliotecas de ciencias de la salud; Administración bibliotecaria; Encuestas de bibliotecaThis is a cooperation project whereby the group of eHealth library members of Rebisalud (eHealth Libraries Network – http://www.rebisalud.org) have developed a core set of quality indicators to measure and evaluate the services provided by the newly implemented eHealth libraries in Spain. This core set will help us to understand objectively the functioning of the different services provided by the libraries, as well as to facilitate the comparison of our libraries to learn from each other in order to improve our services.Aquest és un projecte de cooperació mitjançant el qual el grup de biblioteques virtuals de salut de Rebisalud (Xarxa de Biblioteques de salut en línia - http://www.rebisalud.org) ha desenvolupat un conjunt bàsic d'indicadors de qualitat per mesurar i avaluar els serveis prestats per les biblioteques virtuals de salut de nova implantació a Espanya. Aquest conjunt bàsic ens ajudarà a comprendre objectivament el funcionament dels diferents serveis prestats per les biblioteques, així com per facilitar la comparació de les nostres biblioteques per aprendre els uns dels altres per tal de millorar els nostres serveis.Este es un proyecto de cooperación mediante el cual el grupo de bibliotecas virtuales de salud de Rebisalud (Red de Bibliotecas de salud en línea - http://www.rebisalud.org) ha desarrollado un conjunto básico de indicadores de calidad para medir y evaluar los servicios prestados por las bibliotecas virtuales de salud de nueva implantación en España. Este conjunto básico nos ayudará a comprender objetivamente el funcionamiento de los diferentes servicios prestados por las bibliotecas, así como para facilitar la comparación de nuestras bibliotecas para aprender unos de otros con el fin de mejorar nuestros servicios
Somatisation in primary care: experiences of primary care physicians involved in a training program and in a randomised controlled trial
No full textBackground: A new intervention aimed at managing patients with medically unexplained symptoms (MUS) based on a specific set of communication techniques was developed, and tested in a cluster randomised clinical trial. Due to the modest results obtained and in order to improve our intervention we need to know the GPs' attitudes towards patients with MUS, their experience, expectations and the utility of the communication techniques we proposed and the feasibility of implementing them. Physicians who took part in 2 different training programs and in a randomised controlled trial (RCT) for patients with MUS were questioned to ascertain the reasons for the doctors' participation in the trial and the attitudes, experiences and expectations of GPs about the intervention.
Methods: A qualitative study based on four focus groups with GPs who took part in a RCT. A content analysis was carried out.
Results: Following the RCT patients are perceived as true suffering persons, and the relationship with them has improved in GPs of both groups. GPs mostly valued the fact that it is highly structured, that it made possible a more comfortable relationship and that it could be applied to a broad spectrum of patients with psychosocial problems. Nevertheless, all participants consider that change in patients is necessary; GPs in the intervention group remarked that that is extremely difficult to achieve.
Conclusion: GPs positively evaluate the communication techniques and the interventions that help in understanding patient suffering, and express the enormous difficulties in handling change in patients. These findings provide information on the direction in which efforts for improving intervention should be directed.Funded by the Preventive Services and Health Promotion Research Network (redIAPP 603/170) and by the Health Research Fund (Grant 00/0854) from the Carlos III Institute of Health, Ministry of Health (Madrid, Spain)
