131,154 research outputs found
Service innovation as a process of sense-making
No full textStarting point of our study is that service innovation is a collective phenomenon where new
meanings emerge and are shared among actors. The attention shifts from the outcome (the
innovative offering) to the process of service innovation. Concepts from social construction
help us in better framing service innovation as a process of co-construction and sense-making
by companies, customers and other partners as inter-subjective actors in a social, economic,
cultural context (Edvardsson et al. 2010)
Laboration : personbedömningar av ungdomar inom socialtjänsten
No full textAutentiskt material från D-uppsats i psykologi. De flera gånger förekommande bedömningarna preciserades inte i materialet från akter och handläggarintervjuer. Personbedömningarna är lämpliga för att öva kritisk granskning. Materialkällan ärDag, M., Rosell, A., & Strandberg, R. (1995). Hot mot optimalt beslutsfattande inom socialtjänsten. Högskolan i Örebro, Institutionen för samhällsvetenskap, avd för psykologi. D-uppsats. Handledare: Bo Edvardsson. </p
Laboration : personbedömningar av ungdomar inom socialtjänsten
No full textAutentiskt material från D-uppsats i psykologi. De flera gånger förekommande bedömningarna preciserades inte i materialet från akter och handläggarintervjuer. Personbedömningarna är lämpliga för att öva kritisk granskning. Materialkällan ärDag, M., Rosell, A., & Strandberg, R. (1995). Hot mot optimalt beslutsfattande inom socialtjänsten. Högskolan i Örebro, Institutionen för samhällsvetenskap, avd för psykologi. D-uppsats. Handledare: Bo Edvardsson. </p
Sustainable business practices for transformative change: The case of Eataly
No full textContributing to sustainable development in line with the UN Agenda 2030 (UN, 2015) has become a key goal of many governments, businesses, organizations, and individuals. The present chapter aims to analyze the role that sustainable practices can play in enabling and supporting such a transformation. Our focus is on the dynamics and mechanisms that trigger transformative change through the adoption of sustainable practices. The case of Eataly (an Italian food chain) is presented in the form of a narrative based on in-depth interviews, company documents, and observation data. An analysis of the narrative shows the power of values resonance, in which Eataly’s core values are in line with foundational values in society and the values of a majority of customers. This case study shows that business values, and the sustainable practices that emerge from them, contribute to value creation throughout the relationships that the company establishes and manages with all its stakeholders, which together form a dynamic and values-driven business that can be described as a sustainable service ecosystem. Accordingly, sustainable and innovative practices feed each one another, triggering a continuous cycle of transformative change that starts with values resonance with the stakeholders
Service infusion in manufacturing: the case of small and medium enterprises
No full textThis paper focuses on how Small and Medium Enterprises SMEs approach the transition from product manufacturing towards service provision. Four distinct service approaches are explored: (A) suppliers with few customers and direct customer access, (B) suppliers with many customers and selling through distributors, (C) OEMs with few customers and direct customer access and (D) OEMs with many customers and selling through distributors. These four approaches are distinct according to the service strategy formation and implementation. The key issues regarding service strategy formation and organizational design elements for service strategy implementation extend the current theory rather than replicate existing concepts of service infusion in manufacturing
MeSH term explosion and author rank improve expert recommendations
No full textInformation overload is an often-cited phenomenon that reduces the productivity, efficiency and efficacy of scientists. One challenge for scientists is to find appropriate collaborators in their research. The literature describes various solutions to the problem of expertise location, but most current approaches do not appear to be very suitable for expert recommendations in biomedical research. In this study, we present the development and initial evaluation of a vector space model-based algorithm to calculate researcher similarity using four inputs: 1) MeSH terms of publications; 2) MeSH terms and author rank; 3) exploded MeSH terms; and 4) exploded MeSH terms and author rank. We developed and evaluated the algorithm using a data set of 17,525 authors and their 22,542 papers. On average, our algorithms correctly predicted 2.5 of the top 5/10 coauthors of individual scientists. Exploded MeSH and author rank outperformed all other algorithms in accuracy, followed closely by MeSH and author rank. Our results show that the accuracy of MeSH term-based matching can be enhanced with other metadata such as author rank
The Multiple Identities of Service Design in Organizations and Innovation Projects
No full textThe recent evolution of service design, both as a sub-field of design studies and as an approach that is adopted and practiced by multiple actors in organizations, has led to multiple identities and roles of service design practitioners. This chapter uses the theoretical construct of professional identity to study this evolution through a qualitative study with key experts and practitioners. Results highlight the professional development of service designers in organizations from more operational and tactical roles to more strategic and leadership positions; the ongoing hybridization of service design practice and potential future scenarios; the transversal and vertical trajectories and strategies to develop design capabilities in organizations
Going Beyond Counting First Authors in Author Co-citation Analysis
No full textThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Sexually transmitted infection rates among sexual minority US women aged 15 to 44 years who participated in the National Survey for Family Growth
No full textSexual minority individuals are an underserved and understudied population in the United States. However when comparing sexual minority women to men there are fewer interventions and studies for women when looking sexually transmitted infections (STis). There is some conflicting data regarding sexual health outcomes amongst sexual minority women, especially lesbians. This paper utilized data from two waves (2011-2013 and 2013-2015) of the National Survey for Family Growth (NSFG) in order to look for potential STI disparities at a national level in sexual minority women compared to heterosexual women.
The final analytical sample was 5,521 for the 2011-2013 cohort and 5,623 for the 2013-2015 cohort. A logistic regression was used in order to produce odds ratios of pairwise differences to compare heterosexual STI outcomes to bisexual and lesbian outcomes.
My research findings indicate statistically significant disparities between bisexual and heterosexual women in diagnosis of an STI in the last 12 months, lifetime chlamydia, and lifetime syphilis consistent across both waves of the NSFG. Lesbian women were found to have a statistically significant disparity in lifetime syphilis outcomes in the 2011-2013 wave and had the highest odds ratio of any group (OR=5.2). Despite this strong disparity in the earlier wave, the disparity was not present in the 2013-2105 wave. Small sample sizes and lower power for the sexual minority groups, lesbians in particular, may have resulted in unstable estimates which resulted in inconsistencies across waves.
Despite the limitations of this study, there is still statistically significant evidence showing that there is a disparity between bisexual and heterosexual women in STI outcomes. This is of public health importance as many STis have been on the rise in recent years and some, such as chlamydia, are becoming even harder to treat with antibiotics. If these disease are not addressed early enough there will be public health consequences down the road. Since bisexual women are disproportionately affected by STis, it is important to figure out what is causing the disparities and how we can address them and reduce the rates of STis in bisexual, as well as lesbian, women
Service business development in small and medium capital goods manufacturing companies
No full textPurpose – This paper focuses on how small and mediumsized enterprises (SMEs) from the capital goods manufacturing sector develop the service business. Assuming the service business development depends on contingency factors, this paper explores how SMEs align external environment, strategy and organizational design.
Design/methodology/approach – A multi-case study design on capital goods manufacturers from Italy, Sweden and Switzerland was employed.
Findings – Service strategy formation and implementation in SMEs depend on their value chain position and the business environment. Suppliers with few customers selling directly to customers increasingly offer logistic and repair services as well as R&D-oriented services. In contrast, OEMs selling through distributors do not primarily extend the services offered, but rather reconsider service process configuration together with distributors. Altogether, we de-scribe four different service responses to specific combinations of value chain position and business environment.
Research limitations/implications – Our findings are limited to the capital goods manufacturing industry.
Originality/value – Whereas previous research neglects how SMEs develop the service business, this article offers key insights in the interrelationship among the value chain position and the business environment as well as the service strategy formation and implementation. We enrich the knowledge of service business development in manufacturing by explaining how the value chain position and business environment determine the way how SMEs develop the service business
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