17 research outputs found
MODEL ANALISIS KINERJA KARYAWAN DAN PENGARUHNYA TERHADAP KEPUASAN NASABAH PADA BNI SYARIAH CABANG MALANG
No full text The research for this thesis investigated by Frisca Widyananda done at PT. BNI Syariah Branch Malang with the title "Model Employee Performance Analysis and its Impact on Customer Satisfaction BNI Syariah Branch Malang" with the kind of research is descriptive qualitative and quantitative descriptive the author outlines back what was seen and heard at the time the research took place and score points obtained in the questionnaire that could eventually be used to solve problems and draw conclusions. The result showed that the number of employees and customers who fill out the study through questionnaires that have been distributed by the authors state that the employee\u27s performance is given to customers at PT. BNI Syariah Branch Malang is good which includes performance, communication, coordination and motivation to work is good enough for our customers
Model Analisis Kinerja Karyawan Dan Pengaruhnya Terhadap Kepuasan Nasabah Pada Bni Syariah Cabang Malang
Get PDFThe research for this thesis investigated by Frisca Widyananda done at PT. BNI Syariah Branch Malang with the title "Model Employee Performance Analysis and its Impact on Customer Satisfaction BNI Syariah Branch Malang" with the kind of research is descriptive qualitative and quantitative descriptive the author outlines back what was seen and heard at the time the research took place and score points obtained in the questionnaire that could eventually be used to solve problems and draw conclusions. The result showed that the number of employees and customers who fill out the study through questionnaires that have been distributed by the authors state that the employee's performance is given to customers at PT. BNI Syariah Branch Malang is good which includes performance, communication, coordination and motivation to work is good enough for our customers
PENGARUH E-TRUST TERHADAP E-LOYALTY : Survei pada Pengguna BRI Mobile Banking pada Followers Akun Instagram @bankbri_id
Get PDFABSTRAK
Novita Frisca Chaerunisa (1805534), Pengaruh E-Trust terhadap E-Loyalty (Survei pada Pengguna BRI Mobile Banking pada Followers Akun Instagram @bankbri_id) di bawah bimbingan Prof. Dr. Hj. Ratih Hurriyati, M.P. dan Drs. Girang Razati, M.Si.
Penelitian ini bertujuan untuk mengetahui Pengaruh E-trust terhadap E-loyalty. Jenis penelitian yang digunakan adalah deskriptif verifikatif yaitu dengan penggambaran dan pemaparan variabel-variabel yang diteliti dan kemudian ditarik kesimpulan. Variabel dependen dalam penelitian ini adalah e-loyalty (Y), dan e-trust (X) sebagai variabel independen. Populasi dalam penelitian ini adalah pengguna BRI Mobile Banking pada followers Instagram @bankbri_id. Pengambilan sampel dalam penelitian ini menggunakan metode simple random sampling (pengambilan sampel secara acak) dengan menggunakan teknik probability sampling terhadap 385 pengguna akun. Teknik analisis yang digunakan adalah analisis Regresi Linear Sederhana dengan alat bantu software komputer SPSS 26.0 for windows. Hasil temuan penelitian ini menunjukan bahwa gambaran e-trust terhadap e-loyalty berada pada kategori cukup baik. E-trust memiliki pengaruh yang positif dan signifikan terhadap e-loyalty. Berdasarkan hasil survei tersebut, penulis merekomendasikan beberapa hal mengenai dampak e-trust terhadap e-loyalty. Variabel e-loyalty dengan dimensi terendah: perceived privacy dan variabel e-loyalty, dimensi terendah: word of mouth. Oleh karena itu, penulis memiliki rekomendasi agar perusahaan BRI Mobile Banking dapat memperlakukan pelanggan dengan tepat, memberikan penyelesaian masalah yang adil, menghormati perlakuan pelanggan, dan tetap menjaga loyalitas pelanggan baik di dalam atau di luar jaringan dengan memberikan layanan yang bermanfaat dan memudahkan pelanggan dalam bertransaksi.
Kata kunci: E-trust, E-loyalty, Mobile Banking
ABSTRACT
Novita Frisca Chaerunisa (1805534), The Effect of E-trust on E-loyalty (Survey on BRI Mobile Banking Users on followers of the Instagram account @bankbri_id) under the guidance of Prof. Dr. Hj. Ratih Hurriyati, M.P. dan Drs. Girang Razati, M.Si.
This study aims to determine the Effect of E-trust on E-loyalty. The type of research used is descriptive and verifiable, namely by describing and exposing the variables studied andSur then drawing conclusions. The dependent variables in this study are e-loyalty (Y), and e-trust (X) as independent variables. The population in this study are BRI Mobile Banking Users on followers of the Instagram account @bankbri_id. Sampling in this study used a simple random sampling method using a probability sampling technique against 385 account users. The analysis technique used is Simple Linear Regression analysis with SPSS 26.0 for windows computer software tools. The findings of this study show that the picture of e-trust in e-loyalty is in the category of quite good. E-trusts have a positive and significant influence on e-loyalty. Based on the results of the survey, the authors recommend several things about the impact of e-trust on e-loyalty. E-loyalty variable with the lowest dimension: is perceived privacy and the e-loyalty variable, with the lowest dimension: is word of mouth. Therefore, the author has recommendations so that the BRI Mobile Banking company can treat customers appropriately, provide fair problem-solving, respect customer treatment, and still maintain customer loyalty both inside and outside the network by providing useful services and making it easier for customers to transact.
Keywords: E-trust, E-loyalty, Mobile Bankin
The Analysis of the Role & Obligations of Notaries in Protecting Data Security Based on the Personal Data Protection Law
Get PDFNotaries as public officials who are authorized to make authentic deeds carry out their duties and authorities inseparable from the processing of Personal Data, both physical and electronic. Notaries process Personal Data not only for Personal Data subjects, namely Clients, but also for workers or interns, or third parties whose information is provided by the Client. Since the enactment of the PDP Law, Notaries as officials who make authentic deeds in processing Personal Data are not only obliged to maintain the confidentiality of Personal Data, but there are also several other obligations regulated in the PDP Law as an effort to prevent and eradicate potential cybercrime. In this study, the author will dissect the role and obligations of Notaries in the security of Personal Data based on the PDP Law. The study used a normative legal method with a statutory approach and a conceptual approach. Through this study, it is concluded that a Notary as an official who makes authentic deeds has a crucial role, namely as a Personal Data Controller who can determine the purpose and method of processing personal data. Notaries have several obligations as regulated in the PDP Law, including having a basis for processing, ensuring the security of personal data, assessing the impact of Personal Data Protection, recording all personal data processing activities, appointing Personal Data Protection officials, fulfilling the rights of personal data subjects, and others. The ultimate goal of this study is expected to provide knowledge and legal certainty related to Personal Data Protection in notarial practice
Implementation of spectral clustering on microarray data of carcinoma using k-means algorithm
No full textApplication of k-means clustering algorithm in grouping the DNA sequences of hepatitis B virus (HBV)
No full textSTUDI KETERSEDIAAN ALAT KOMPETENSI KEAHLIAN TEKNIK SEPEDA MOTOR DI SMK NEGERI KABUPATEN BANDUNG
Get PDFTujuan penelitian ini adalah untuk mengetahui persentase ketersediaan alat general tools, special service tools, dan equipment tools dengan Kompetensi Keahlian Teknik Sepeda Motor. Penelitian ini dilakukan di Sekolah Menengah Kejuruan Negeri Kabupaten Bandung dengan dengan menggunakan metode studi kasus atau observasi langsung. Sampel yang diambil dua Sekolah Menengah Negeri Di Kabupaten Bandung yakni sekolah Menengah Kejuruan Negeri 7 Baleendah dan Sekolah Menengah Kejuruan Negeri 1 Majalaya. Penelitian ini dilakukan karena ketika praktik pengalaman lapangan di Sekolah Menengah Kejuruan Negeri 7 Baleendah peneliti memiliki rasa penasaran peneliti terhadap persentase ketrsediaan alat general tools, special service tools, dan equipment tools. Teknik pengumpulan data dengan menggunakan angket observasi. Hasil penelitian menunjukan persentase ketersediaan alat di Sekolah Menengah Kejuruan Negeri 7 Baleendah yakni untuk general tools 23,6% dimana persentase tersebut termasuk kedalam kategori tidak layak, special service tools 45,4% dimana persentase tersebut masuk dalam kategori kurang layak, dan equipment tools 0% dimana persentase tersebut masuk dalam kategori sangat tidak layak. Sementara persentase ketersediaan alat untuk Sekolah Menengah Kejuruan Negeri 1 Majalaya dengan persentase alat general tools 50,9% dimana persentase tersebut tersebut termasuk kedalam kategori kurang layak, special service tools 63,6% dimana persentase tersebut termasuk kedalam kategori layak, dan equipment tools 33,3% dimana persentase tersebut termasuk dalam ategori tidak layak. Penelitian ini dapat disimpulkan bahwa persentase ketersediaan alat di Sekolah Menengah Kejuruan Negeri Di Kabupaten Bandung masih termasuk kedalam kategori kurang layak atau kurang tersedianya alat di sekolah tersebut.
Kata kunci : ketersediaan alat, general tools, special service tools, equipmen tools, persentase.
ABSTRACT
This research aims for knowing the percentage of tools availability that consists of general tools, special tools, and equipment tools of motor cycle technique competency. This research is held in vocational highschool in district of bandung and used case study or observation method. Samples in this research is vocational highschool 7 in beleendah and vocational highschool 1 in majalaya. This research is held because when author is praticing teach in vocational highschool 7 in baleendah, author feels curious about the availability of general tools, special tools, and equipment tools. Data collection which is used in this research is observation questionnaire. Result of this research shows that the availability tools percentage in vocational highschool 7 in beleendah is 23,6% general tools where this percentage is belonged to not feasible category, 45,4% special tools where this percentage is belonged to less feasible category, and equipment tools 0% where this percetage is belonged to very not feasible category. Meanwhile, the availability tools percentage in vocational highschool 1 in majalaya is 50,9% general tools where this percentage is belonged to less feasible category, 63,6% special tools where this percentage is belonged to feasible category, and 33,3% equipment tools where this percentage is belonged to not feasible category. Conclusion of this research is the tools availability in vocational highschool in district of bandung are belonged to less feasible category or tools availability is less in that vocational hoghschool.
Keywords : tools availability, general tools, special service tools, equipmen tools, persentase
Communication Strategy of North Sumatra Addakwah Institution in Developing Dai and Daiyah Public Speaking Skills
Get PDFAbstrak: Lembaga Addakwah Sumatera Utara merupakan organisasi yang aktif dalam pengelolaan ajaran agama Islam khususnya di desa minoritas Muslim yang ada di Sumatera Utara. Public speaking menjadi fondasi dalam menyampaikan pesan dakwah kepada khalayak agar pesan tersampaikan secara efektif. Melalui penelitian ini, penulis ingin melihat strategi apa yang digunakan oleh Lembaga Addakwah Sumatera Utara dalam mengembangkan kemampuan public speaking kader dai dan daiyah serta efektivitasnya dalam kehidupan sehari-hari. Penulis menggunakan pendekatan kualitatif dengan metode deksriptif yang dimana data hasil penelitian di peroleh dari lapangan dengan teknik pengumpulan data melalui observasi dan wawancara. Melalui metode penelitian tersebut Lembaga Addakwah Sumatera Utara melakukan tiga strategi pokok dalam mengembangkan kemampuan public speaking kader dai dan daiyahnya melalui pembinaan, pengabdian ke desa minoritas Muslim, dan pengembangan diri. Abstract: The North Sumatra Addakwah Institute is an organization that is active in the management of Islamic religious teachings, especially in Muslim minority villages in North Sumatra. Public speaking is the foundation in conveying da'wah messages to the audience so that the message is conveyed effectively. Through this study, the author wants to see what strategies are used by the North Sumatra Addakwah Institute in developing the public speaking skills of dai and daiyah cadres and their effectiveness in daily life. The author uses a qualitative approach with a descriptive method where research data is obtained from the field with data collection techniques through observation and interviews. Through this research method, the North Sumatra Addakwah Institute carries out three main strategies in developing the public speaking skills of its dai and daiyah cadres through coaching, service to Muslim minority villages, and self-development.
PERTANGGUNGJAWABAN PIDANA MENGEMIS DI TEMPAT UMUM (STUDI KASUS PUTUSAN PENGADILAN NEGERI KABUPATEN SEMARANG DI UNGARAN NO. 136/PID.C/2018/PN.UNR)
Get PDFArticle 34 paragraph 1 of the 1945 NRI Constitution which states "the poor and neglected
children are cared for by the State". It means that beggars and street children are nurtured or
empowered by the state which is carried out by the government. Imposing the criminal penalty
in the above decision violates the principle of ultimum remidium, namely that the imposition
of a criminal sentence is the final (ultimate) sanction in law enforcement. In addition, there is
injustice and contradiction between the Semarang District Court Decision in Ungaran Number
136 / Pid.C / 2018 / PN.Unr about giving punishment to the beggar cause he begged in public.
It is contradicting with article 34 paragraph 1 of the 1945 Constitution of the Republic of
Indonesia. Knowing the criminal responsibility for begging in public places is related to the
mandate of the 1945 Constitution. The author uses normative legal research methods. The
judge sentenced the criminal to 10 (ten) days imprisonment, instead of being executed
immediately. There is a trial period for 1 month. If the defendant repeats his actions during the
probation period, the criminal sentence must be served by the defendant. the judge only
considers things that relieve the defendant, he is namely not being a recidivist
Customer Relationship Proneness: Is It Important for Customer Loyalty?
No full textAbstract. As customer satisfaction and loyalty are crucial elements in increasing company profits, companies must strive to establish good relationships with customers, including in mobile services. Opinions in previous research differ regarding the effect of customer extroversion on satisfaction toward impacting customer loyalty. The present study provides related input and potential solutions. It employs relationship marketing theory with the mediating variable of customer relationship proneness (CRP) added in, testing previous research and ultimately not finding a significant relationship between customer personality (extroversion) and customer satisfaction. Data was obtained via the survey method and structural equation modeling (SEM). The questionnaire serving as the main instrument of data collection is measured by a Likert scale, having been administered to 140 customers of mobile service providers. The findings have practical implications for identifying the effects of personality on customer satisfaction and obtaining customer loyalty in mobile services. This information can better enable mobile service providers to target and retain customers.Keywords: Conscientiousness, extroversion, customer relationship proneness, customer satisfaction, customer loyaltyAbstrak. Kepuasan dan loyalitas pelanggan merupakan hal yang menjadi sangat penting untuk meningkatkan keuntungan perusahaan, sehingga perusahaan dituntut untuk selalu dapat menjalin hubungan baik dengan pelanggan khususnya dalam layanan selular. Ditemukan adanya perbedaan pendapat pada penelitian sebelumnya mengenai pengaruh kepribadian extrovert pelanggan terhadap kepuasaan sehingga akan berdampak kepada loyalitas pelanggan. Penelitian ini memberikan masukan atau solusi yang menggunakan teori relationship marketing dengan menambahkan variabel mediasi Customer Relationship Proneness (CRP) untuk menguji penelitian sebelumnya yaitu tidak ditemukannya pengaruh hubungan yang signifikan antara kepribadian pelanggan (extraversian) terhadap kepuasan pelanggan. Data diperoleh dengan menggunakan metode survey dan dioleh menggunakan Structural Equation Modelling (SEM). Instrumen utama pengumpulan data adalah menggunakan kuesioner yang diukur dengan skala likert. Jumlah responden dalam penelitian ini adalah 140 reponden yang merupakan pengguna dari layanan selular, sehingga penelitian ini bermanfaat untuk mengidentifikasi kepribadian kepuasan pelanggan untuk mencapai loyalitas pelanggan dalam layanan selular. Dengan informasi ini, penyedia layanan selular dapat lebih mampu untuk menargetkan dan mempertahankan pelanggan.Kata kunci: Kepribadian kesadaran, kepribadian extrovert, hubungan pelanggan, kepuasan pelanggan, loyalitas pelanggan
