24 research outputs found
MANAJEMEN PELAYANAN BIRO PERJALANAN HAJI DAN UMROH AL-FATONI BAROKAH WISATA DALAM PEMBINAAN CALON JAMA’AH DI KOTA BANDAR LAMPUNG
No full textABSTRAK
Manajemen pelayanan merupakan suatu alat untuk mencapai
tujuan yang diinginkan, dengan manajemen yang baik akan memudahkan
terwujudnya tujuan perusahaan/organisasi, karyawan, dan masyarakat.
Dengan manajemen juga daya guna dan hasil guna unsur-unsur
manajemen akan dapat ditingkatkan. Haji dan Umroh adalah kegiatan
ibadah yang dilaukan umat Islam dengan mengunjumgi tanah suci
Makah. Meskipun terlihat sama, keduamya memiliki pengertian yang
berbeda terkait waktu dan tata cara pelaksanaannya.
Yang melatar belakangi penelitian ini yaitu sekarang ini banyak
lembaga penyelenggara haji dan umroh yang mengklaim dirinya menjadi
lembaga yang mempunyai kualitas pelayanan yang prima. Bahkan ada
yang memberikan beberapa bukti agar customer percaya terhadap
produk-produk yang ditawarkan oleh biro perjalanan haji dan umroh.
Namun kenyataannya banyak dijumpai beberapa jama’ah yang merasa
kurang puas dengan pelayanan yang telah diberikan oleh biro perjalanan
haji dan umroh. Ini semua menjadikan penulis menggunakan objek
penelitiannya adalah PT.Al-Fatoni Barokah Wisata.
Permasalahan yang dapat rumuskan adalah bagaimana
manajemen pelayanan biro haji dan umroh PT. Al-Fatoni Barokah Wisata
dalam pembinaan calon jama’ah di Kota Bandar Lampung. Tujuan
masalah dalam penelitian ini adalah untuk mengetahui manajemen
pelayanan biro haji dan umroh PT. Al-Fatoni Barokah Wisata dalam
pembinaan calon jama’ah di Kota Bandar Lampung. Penelitian ini
menjadi terarah dan falid, penulis menggunakan metode penelitian yang
bersifat kualitatif dalam bentuk wawancara, observasi dan dokumentasi.
Dari beberapa penelitian bahwa hasil yang ditemukan yaitu
pelaksanaan manajemen yang dilakukan oleh PT. Al-Fatoni Barokah
Wisata sudah cukup baik untuk mencapai hasil tujuan nya, dalam hal ini
sudah mengikuti sesuai dengan fungsi manajemen berupa perencanaan,
pengorganisasian, pelaksanaan dan pengawasan. PT. Al- Fatoni Baroka
Wisata juga sudah memberikan pelayanan yang baik. Terbukti dengan
respon dan kenyamanan yang di alami oleh para jama’ah. Mulai dari
pemberangkatan hingga kembali ke Indonesia. Ini merupakan nilai plus
yang dimiliki PT. Al-Fatoni Barokah Wisata, tentunya semua di dukung
oleh para karyawan yang berkualitas dan alat teknologi yang memadai.
Dan pembinaan manasik yang dilakukan PT. Al-Fatoni Barokah Wisata
sudah sesuai prosedur yang telah ditetapkan. Hal ini terbukti bahwa
membuat para jam’ah merasa mengerti dan penuh dengan kekhusyuan
dalam melaksanakan ibadah.
Kata Kunci : Manajemen Pelayanan dan Pembinaan Calon Jama’ah
Haji dan Umroh. ABSTRACT
Service management is a tool to achieve the desired goals, with
good management will facilitate the realization of the goals of the
company/organization, employees, and society. With management, the
usefulness and results of the use of management elements will be improved.
Hajj and Umrah are worship activities that Muslims do by visiting the holy
land of Makah. Although they look the same, the two have different meanings
regarding the time and procedures for their implementation. Service
management is a tool to achieve the desired goals, with good management
will facilitate the realization of the goals of the company/organization,
employees, and society. With management, the usefulness and results of the
use of management elements will be improved. Hajj and Umrah are worship
activities that Muslims do by visiting the holy land of Makah. Although they
look the same, the two have different meanings regarding the time and
procedures for their implementation.
The background of this research is that currently many Hajj and
Umrah organizing institutions claim to be institutions that have excellent
service quality. Some even provide some evidence so that customers believe
in the products offered by Hajj and Umrah travel agencies. However, in
reality, there are many pilgrims who are not satisfied with the services that
have been provided by the Hajj and Umrah travel agency. All of this makes
the author use the object of his research which is PT. Al-Fatoni Barokah
Tourism.
The problem that can be formulated is how to manage the services
of the Hajj and Umrah bureau of PT. Al-Fatoni Barokah Tourism in the
development of prospective pilgrims in Bandar Lampung City. The purpose
of the problem in this study is to find out the service management of the Hajj
and Umrah bureau of PT. Al-Fatoni Barokah Tourism in the development of
prospective pilgrims in Bandar Lampung City. This research is directed and
falid, the author uses qualitative research methods in the form of interviews,
observations and documentation.
From several studies that the results found are the implementation
of management carried out by PT. Al-Fatoni Barokah Tourism is good
enough to achieve the results of its goals, in this case it has followed in
accordance with the management function in the form of planning,
organizing, implementing and supervising. PT. Al- Fatoni Baroka Wisata has
also provided good service. It is proven by the response and comfort
experienced by the pilgrims. Starting from departure to returning to
Indonesia. This is a plus value owned by PT. Al-Fatoni Barokah Wisata, of
course, is all supported by qualified employees and adequate technological
tools. And the manasik coaching carried out by PT. Al-Fatoni Barokah
Tourism has been in accordance with the established procedures. This is
proven to make the worshippers feel understood and full of solemnity in
carrying out worship.
Keywords: Service Management and Coaching of Prospective Hajj and
Umrah Pilgrims
Revisiting Analysis of the Root Causes on Financial Crisis in Islamic Perspective
No full textSteady financial system stability is important in an economy. The financial crisis showed a constantly recurring problem that has not been resolved completely. Macroprudential policy which became the term savior after the subprime mortgage crisis was essentially a temporary not eliminate the root causes of the problems of the financial crisis. This study attempts to revise the root causes of the financial crisis in the perspective of Islam by using three approaches namely Vector Error Correction Model (VECM), Error Correction Model (ECM), and Distributed-Lag Autoregressive (ARDL). The result of this study that the consistence of ribâ (interest rate) variable as the main factor of crisis; ribâ increases the inflation and decreases the growth. The IRF (impluse response function) result and FEVD (forcast error varian decomposition) show 21.87% interest rate (INT) increases the inflation and decreases the growth by 9.5%, while profit-loss sharing (PLS) variable contributes to decreases the inflation by 0.02% and increases the growth by 0.61%, reciprocally with ECM approach that interest rate (INT) has positive effect to inflation and negative effect to growth (financial crisis) vice versa PLS sicnificantly has negative effect to inflation and positive effect to grwoth, whereas ARDL approach shows that PLS increases the grwoth at long and short run but also increases the inflation at long run. Another conventional variabels consistantly contribut to financial crisis acording to all aproachs; volatile food (VFP) and administred price (ADM)
Banking Dilemmas: Unveiling Factors Affecting Muslim Preferences and Riba Perception in West Sumbawa
No full textIbn Khaldun Model on Poverty: The Case of Organization of Islamic Conference (OIC) Countries
No full textIf we consider the state of the world economy, especially in the OIC countries, some
countries have to struggle in dealing with the problems of poverty. Hypothetically,
the wealth of natural resources is potentially in the welfare of the population, but the
facts on the ground say the situation is another in which it is far from being well-
being. This study aims to analyze poverty in OIC countries by using a development
model proposed by Ibn Khaldun. The model consists of six variables: human resource
variable (proxy HDI), the variable role of government (proxy government spending
in education and health), variable of development (proxy foreign direct investment),
state assets variable (proxy for GDP/capita), justice variable (gini index proxy) and
sharia variable (a proxy perception index of corruption). This study uses panel data
regression analysis with nine object OIC member countries (Indonesia, Malaysia,
Egypt, Azerbaijan, Kazakhstan, Tajikistan, Kyrgyzstan, Turkey and Benin) over the
years from 2010 to 2016. The results showed that the variables of development model
Ibn Khaldun significant effect on poverty in OIC countries is development variable, the
variable role of government (proxy for government spending in health sector), justice
variable, wealth nation variable and control variables (unemployment). While the role
of government variable (proxy government spending in the education sector), HR
variables and sharia variables not significant. From these studies, it can be concluded
that not all the variables of development model Ibn Khaldun significant effect on
poverty in OIC countries
Analisis Pengaruh Customer Bonding Terhadap Loyalitas Pelanggan Matahari Department Store Johar Plaza Jember
No full textPenelitian ini bertujuan untuk mengetahui pengaruh customer bonding terhadap loyalitas pelanggan Matahari Department Store Johar Plaza Jember. Bagaimana perusahaan untuk tetap memuaskan dan menjaga pelanggan supaya tidak berpaling ke perusahaan ritel lain ditengah persaingan bisnis di Kabupaten Jember. Manfaat penelitian ini dapat menjadi bahan pertimbangan manajer perusahaan dalam mengambil keputusan yang berkaitan dengan hal pengembangan kualitas pelayanan yang diberikan perusahaan. Menggunakan metode penelitian deskriptif kuantitatif dengan teknik pengumpulan data primer dan data sekunder. Teknik pengambilan sampel yang digunakan yaitu purposive sampling, dengan kriteria konsumen dengan intensitas pembelian minimal 5 kali dalam setahun terakhir. Lokasi penelitian di Kabupaten Jember khususnya pelanggan Matahari Department Store Johar Plaza. Hasil penelitian ini menunjukkan pada variabel community bonding dan advocacy bonding terdapat pengaruh yang signifikan terhadap loyalitas pelanggan di Matahari Department Store Johar Plaza Jember.
Kata kunci: Customer bonding, awareness bonding, identity bonding, relationship bonding, community bonding, and advocacy bonding, loyalitas pelangga
Analysis Of Umer Chapra Thought on Islamic Monetary Instruments in Indonesia: A Vector Autoregressive (VAR) And Vector Error Correction Model (VECM) Approach
No full textEconomic growth and exchange rate stability are each state's goals in the Islamic monetary system. Therefore, there is a need to develop effective instruments to support the achievement of the monetary objectives. This study aimed to determine the effect of Islamic monetary instruments variables proposed by Umer Chapra on economic growth and exchange rate stability in Indonesia, the amount of influence of each variable, and how significant the influence exerted by each variable. M. Umer Chapra is a Modern Muslim economist trying to popularise the Islamic economic system, including the Islamic monetary policy. The originality of the paper lies in its combination of various statistical tests and analyses to examine the relationships among the variables studied. Through utilising VAR/VECM approach, the results showed that deposit money has a negative impact on economic growth while M0 and SRR provide a positive impact. However, for the stability of the exchange rate, all variables (LNM0, LNDM and SRR) shows a negative trend towards exchange rate stability
Kualitas Pelayanan Kesehatan Puskesmas di Kecamatan Sukatani Kabupaten Bekasi : Studi pada UPTD Puskesmas Sukatani Kabupaten Bekasi
No full textFenomena yang terjadi pada penelitian awal adalah terdapat hambatan yang dialami oleh Pusat Kesehatan Masyarakat Sukatani Kecamatan Sukatani Kabupaten Bekasi dalam memberikan pelayanan sehingga mengakibatkan pelayanan kurang berkualitas, misalnya ketidak pastian pelayanan dalam hal transparansi pelayanan, minimnya kualitas dan kuantitas Sumber Daya Manusia yang memberikan Pelayanan, lamban, kurang ramahnya pegawai dalam melayani pasien dan rendahnya profesionalisme di tunjukan dari kurang tanggapnya pegawai Pusat Kesehatan Masyaarakat.
Penelitian ini bertujuan untuk mengetahui bagaimana Kualitas Pelayanan Pusat Kesehatan Masyarakat yang diberikan kepada pasien oleh Pusat Kesehatan Masyarakat Sukatani Kecamatan Sukatani Kabupaten Bekasi.
Teori yang digunakan adalah teori Kualitas Pelayanan dari Zeithamel, Parasuraman dan Barry 5 dimensi Reability, Responsiveness, Assurance, Emphaty dan Tangibles.
Metode yang digunakan penulis dalam melakukan penelitian ini menggunakan metode penelitian kualitatif dalam pendekatan deskriptif.
Hasil penelitian dan pembahasan bahwa kualitas pelayanan yang di lakukan oleh Pusat Kesehatan Masyarakat Sukatani Kecamatan Sukatani Kabupaten Bekasi dilihat dari kualitas pelayanan Pusat Kesehatan Masyarakat Sukatani masih ada yang kurang dalam pelayanan hal tersebut disebabkan oleh masih kurang disiplinnya pegawai Pusat Kesehatan Masyarakat, dan adanya sikap membeda-bedakan terhadap pasien.
Kesimpulan dari penelitian ini bahwa kualitas pelayanan yang diberikan oleh Pusat Kesehatan Masyarakat Sukatani dilihat dari Kualitas Pelayanan Pusat Kesehatan Masyarakat Sukatani masih dibilang cukup baik hanya saja ada sedikit aspek-aspek yang masih harus diperbaiki sebagaimana prinsip pelayanan publik dalam keputusan Mentri Pendayagunaan Aparatur Negra Nomor 63 Tahun 2003 disebutkan bahwa penyelenggaraan pelayanan harus memenuhi beberapa prinsip antaralain, kesederhanaan, kejelasan, kepastian waktu, akurasi produk, kelengkapan, kelengkapan saran dan prasarana, keamanan, tangung jawab, kemudahan akses, kedisiplinan, kenyamanan.
ABSTRAC
Ahmad Fatoni, 1148010017, Service Quality of Community Health Centers at Sukatani Community Health Center, Sukatani District, Bekasi Regency.
The phenomenon that occurs in the initial research is that there are obstacles experienced by the Sukatani Community Health Center, Sukatani District, Bekasi Regency, in providing services resulting in less quality services, such as uncertainty in service in terms of service transparency, lack of quality and quantity of Human Resources that provide services , slow, lack of friendliness of employees in serving patients and low professionalism is shown by the lack of responsiveness of community health center employees.
This study aims to find out how the quality of public health center services provided to patients by the Sukatani Community Health Center, Sukatani District, Bekasi Regency.
The theory used is the theory of Service Quality from Zeithamel, Parasuraman and Barry 5 dimensions of Reability, Responsiveness, Assurance, and Tangibles.
The method used by the author in conducting this research uses qualitative research methods in a descriptive approach.
The results of the study and the discussion that the quality of service performed by the Sukatani Community Health Center in Sukatani District, Bekasi Regency was seen from the quality of the Sukatani Community Health Center services, there was still a lack of service. Differentiate between patients.
The conclusion of this study that the quality of services provided by the Sukatani Public Health Center is seen from the Quality of Service of the Sukatani Public Health Center, which is still fairly good, but there are few aspects that still need to be improved as the principle of public service in the decision of the Ministry of Administrative Reform Number 63 Year 2003 stated that service delivery must fulfill several principles, among others, simplicity, clarity, certainty of time, product accuracy, completeness, completeness of advice and infrastructure, security, responsibility, ease of access, discipline, comfort
Internet Positif di Lingkup Perusahaan dengan Metode Response Policy Zone
No full textThe internet is one form of sophistication of information and communication technology. Internet allows someone to to get the needed information easily. Therefore, the internet is a very important thing that must be mastered and utilized as well as possible. Given the dangers that exist on the internet, like a double-edged knife, on the one hand the internet can be used for positive activities and on the other hand the internet can also be used for negative things. The purpose of the author to do this research to build a positive internet network at PT. Pertamina Ubeb Adera by filtering negative contents based on a list of 773 thousand negative content blocked on the trust + â„¢ Positif website by the Ministry of Communication and Information therefore internet resources can be used effectively and efficiently, By using methods action research as well as the response policy zone method, the author can build a positive internet in the scope of PT. Pertamina Ubeb Adera company.Internet adalah salah satu bentuk kecanggihan teknologi informasi dan komunikasi. Internet memungkinkan seseorang untuk mendapatkan informasi yang dibutuhkan dengan mudah. Karena itu, internet adalah hal yang sangat penting yang harus dikuasai dan dimanfaatkan sebaik mungkin. Mengingat bahaya yang ada di internet, seperti pisau bermata dua, di satu sisi internet dapat digunakan untuk kegiatan positif dan di sisi lain internet juga dapat digunakan untuk hal-hal negatif. Tujuan penulis untuk melakukan penelitian ini untuk membangun jaringan internet positif di PT. Pertamina Ubeb Adera dengan memfilter konten negatif berdasarkan daftar 773 ribu konten negatif yang diblokir di situs web trust + â„¢ Positif oleh Kementerian Komunikasi dan Informasi sehingga sumber daya internet dapat digunakan secara efektif dan efisien, Menggunakan metode penelitian tindakan serta metode respon policy zone, penulis dapat membangun internet yang positif di lingkup Perusahaan PT.Pertamina Ubeb Adera
Representasi Budaya Indonesia Dalam Logo G20 Indonesia 2023
No full textIn this research, the author identified the visual forms found in the G20 Indonesia 2022 logo. These forms were identified in order to determine the representation of Indonesian culture contained in the G20 Indonesia 2022 logo. The author used descriptive research with a qualitative approach. The visual form and meaning of the G20 Indonesia 2022 logo were analyzed through preiconographical, iconographic and iconological theories which were explained by Edward Panofsky. Visual elements such as shape, color, typography, contained in the G20 Indonesia 2022 logo were identified through this process. These three steps examine the hidden meaning of the G20 Indonesia 2022 logo which is linked to basic cultural mentality. These steps became the basis for researchers to analyze the data. Researchers analyzed the visual form and meaning of the G20 Indonesia 2022 logo to determine the relationship between the logo and Indonesian culture. Analysis of the visual appearance and meaning was carried out to conclude the representation of Indonesian culture in the G20 Indonesia 2022 logo. Based on the findings of this research, it was concluded that the G20 Indonesia 2022 logo has a form and meaning that represents Indonesian culture
PELAKSANAAN SUPERVISI AKADEMIK DIMASA PANDEMI COVID-19 PADA MADRASAH BINAAN DI KECAMATAN SIRIMAU KOTA AMBON
No full textAfter the outbreak of the Covid-19 Pandemic in Indonesia in mid-March 2020, the central and regional governments quickly set an order in terms of education that is temporarily eliminating direct face-to-face learning and replaced with online learning, both at elementary and secondary school levels, and at the level of College. This order aims to break the chain of spread of this epidemic. Provisions for distance learning through online school methods that are suddenly applied certainly bring various obstacles. The writing of this article aims to identify the implementation of the distance learning process through online school methods. The author uses descriptive qualitative methods to describe and explain comprehensively and specifically related to events or phenomena that occur at this time, so that the goals of online schools can be achieved optimally. The results of the discussion found that in its implementation, the concept of online schooling brought constraints and significant impacts for both children as students and teachers as teaching staff. Lack of adequate supporting facilities and limited understanding of technology and internet network access are the main obstacles felt by both parties. In addition, it was also found that the role of supervision and attention of parents to children in the online learning process is very important for the realization of optimal learning outcomes.
 
