JURNAL RISET BISNIS DAN MANAJEMEN
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Pengaruh Karakteristik Individu, Karakteristik Pekerjaan dan Gaya Kepemimpinan terhadap Kepuasan Kerja dalam Meningkatkan Kinerja Pegawai
Full text linkThe results showed that 1) individual characteristics had a positive and significant effect on job satisfaction, 2) job characteristics had a positive and significant effect on job satisfaction, 3) leadership style had a positive and significant effect on job satisfaction, 4) individual characteristics directly influenced but not significant to employee performance, and indirectly through job satisfaction affect employee performance, 5) job characteristics directly or indirectly through job satisfaction, have a positive and significant effect on employee performance, 6) leadership style directly has a negative and insignificant effect on employee performance, but indirectly through job satisfaction affects employee performance, 7) job satisfaction has a positive and significant effect on employee performanceKeywords: Individual Characteristics, Job Characteristics, Leadership Style, Job Satisfaction, Employee Performanc
Analisis Kinerja Perusahaan Dengan Pendekatan Balanced Scorecad (Studi pada Perusahaan Daerah Air Minum Bolaang Mongondow
Full text linkThe purpose of this research is to analyze the organizational performance using Balanced Scorecard approach. Research was conducted in PDAM Bolaang Mongondow.  This research is a descriptive study and used quantitative method. The sample was 100 customers for customer perspective and 60 employees for internal process perspective and learning and growing perspective. This research also uses financial report data to analyze the financial perspective. Analysis result indicates that, from customer perspective the result is not good. For internal process perspective, the result is categorized as averagely good. For learning and growing perspective, the obtained result is very good, while from the financial perspective, Kantor PDAM Bolaang Mongondow categorized as not economical, not efficient and not effectiveKeywords: Balanced Scorecard, Customer Perspective, Internal Process    Perspective, Learning and Growing Perspective, Financial Perspectiv
Pengaruh Work-Life Balance, Beban Kerja Dan Gaya Kepemimpinan Terhadap Kinerja Pegawai PT. Bank Negara Indonesia (PERSERO) TBK, Kantor Cabang Manado
Full text linkThe result of this researchs show that work-life balance, workload and leadership style simultaneously have a significant effect on employee performance, this is prove by the F test which shows a significance value 0,006 smaller than 0,05. The result of t test show : 1) work-life balance has a signifianct effect on employee performance with a significance value 0,029 smaller than 0,05. 2) workload has a significant effect on employee performance with a significance value 0,044 smaller than 0,05. 3) leadership style has no significant effect on employee performance with a significance value 0,161 bigger than 0,05. From the test result with the t test also known that the variables that have a dominant effect on employee performance is work-life balance because the significance value is smaller than others variableKeywords: work-life balance,workload, leadership style, employee perfromanc
Pengaruh Faktor Situasional Dan Store Atmosphere Terhadap Pembelian Impulsif Dengan Motivasi Belanja Hedonik Sebagai Intervening
Full text linkImpulsive buying is a spontaneous and unplanned, emotionally stimulated buying behavior, where the buying decision made immediately without thinking wisely, having any consideration and ignoring overall information and alternatives. The aim of this research is to analyze the effect of situational factors and store atmosphere on impulsive buying of housewives in Hypermart Manado Town Square through hedonic shopping motivation as intervening variable. The research showed that situational factor does not have significant effect on hedonic shopping motivation. Store atmosphere have a positive and significant effect on hedonic shopping motivation. Situational factor have positive and significant effect on impulsive buying. Store atmosphere does not have significant effect on impulsive buying and hedonic shopping motivation have positive and significant effect on impulsive buying of housewives in Hypermart Manado Town Square. Keywords: situational factor, store atmosphere, hedonic shopping motivation,impulsive buyin
Analisis Pengaruh Pemasaran Kreatif, Pengembangan Rute dan Pelayanan Bandara terhadap Peningkatan Jumlah Penumpang
Full text linkThe purpose of this study is to determine the effect of creative marketing, airport development and service to increase the number of passengers. Methods of research using associative research methods with multiple linear regression analysis techniques. The study population was 60, the sampling technique used purposive sampling where the sample number of 52 respondents were calculated using the slovin formula. The results showed simultaneously creative marketing (X1), development of route (X2) and public service (X3) influenced the increase of Passenger Number (Y), while the partial variable of development of route (X2) and public service (X3) number of passengers (Y) while creative marketing variable (X1) has no significant effect to the increase of Passenger NumberKeywords: creative marketing, route development, Airport services and increased number of passenger
Pengaruh Media Sosial, E-Service Quality dan Harga Terhadap Keputusan Pembelian yang di Mediasi Oleh Gaya Hidup
Full text linkThe purpose of this study is to describe and analyze the influence of social media e-service quality and price on purchase decisions, mediated by lifestyle on consumer of music streaming application Spotify in Manado. Result of the research shows that social media have a significant effect on lifestyle. E-service quality has a significant effect on lifestyle. Prices also have a significant effect on lifestyle. Meanwhile, social media has no significant effect on purchasing decisions. E-service quality also has no significant effect on purchasing decision.In this study also found that price have a significant effect on purchasing decisions, and lifestyle has a significant effect on the purchase decision on consumer of music streaming application Spotify in Manado.Keywords: Media Social, E-Service Quality, Price, Lifestyle, Purchasing Decision    Â
Pengaruh Brand Communication, Brand Evidence, Dan Gamification Terhadap Loyalitas Merek Dengan Kepuasan Konsumen Sebagai Intervening
Full text linkThe purpose of this research is to analyze the effect of brand communication, brand evidence, and gamification on consumer satisfaction and brand loyalty, then test the role of customer satisfaction as a mediator in the relationship between brand communication, brand evidence and gamification on brand loyalty in Starbucks Manado Town Square. The amounts of sample are 100 respondents by using purposive sampling method where the respondent are required to have or currently using Starbucks app. The research showed that brand evidence and gamification directly have a positive and significant effect on brand loyalty. Then brand communication and brand evidence have a significant positive effect on customer satisfaction. While brand communication does not have positive and significant effect on brand loyalty, as well as gamification does not have positive and significant effect on customer satisfaction. Customer satisfaction has no significant effect as an intervening or mediating on brand loyalty nor does it have a positive and significant effect directly on brand loyalty.Keywords: Brand Communication, Brand Evidence, Gamification, Consumer Satisfaction, Brand Loyalt
Pengaruh Stres, Motivasi dan Kepuasan Kerja Terhadap Kinerja Pegawai : Studi Pada Pegawai Non Medis di RS Bhayangkara Manado
Full text linkThe high performance of employees will have a good impact on the progress of the hospital in the future. This research would be able to provide solutions and advice for hospitals to raise morale by increasing the effectiveness of work and a good working relationship from the perspective of stress, motivation and job satisfaction of non-medical employees in RS Bhayangkara Manado. Results from this study is the negative effect of stress, but no significant effect on performance, motivation significant positive effect on employee performance and job satisfaction significantly negative effect on the performance of non-medical employees in RS Bhayangkara ManadoKeywords: Stress, Motivation, Job Satisfaction and Employee Performanc
Pengaruh Karakteristik Individu, Iklim Organisasi, Disiplin Kerja Terhadap Kinerja Pegawai Dengan Variabel Intervening Motivasi Kerja
Full text linkThe result of research indicates that 1) individual characteristic variable have positive and significant influence to work motivation 2) organizational climate variable have negative and insignificant influence to work motivation 3) work discipline variable have positive and significant influence to work motivation 4) individual characteristic variable have negative and insignificant influence to employee performance, 5) organizational climate variable have positive and insignificant influence on employee performance, 6) work discipline variable have positive and significant influence to employee performance, 7) work motivation variable has positive and significant influence to employee performance.Keywords: Individual Characteristics, Organizational Climate, Work Discipline, Work Motivation, Employee Performanc
Pengaruh Locus of Control, Komunikasi, dan Budaya Organisasi Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi pada karyawan KPP Pratama Manado
Full text linkThe purpose of this study was to determine the effect of locus of control, communication, organizational culture on employee performance with job satisfaction as intervening variable on KPP Pratama Manado employees. The result of research shows that 1) locus of control have positive and significant effect to job satisfaction 2) communication has positive and significant effect to job satisfaction, 3) organizational culture have positive and significant effect to job satisfaction, 4) locus of control has negative and insignificant effect on employee performance, 5) communication has positive and significant effect on employee performance, 6) organizational culture have positive and insignificant effect to employee performance, 7) job satisfaction have positive and significant effect to employee performance.Keywords: Locus of Control, Communication, Organizational Culture, Job Satisfaction, Employee Performanc