The Indonesian Journal of Business Administration
The Indonesian Journal of Business AdministrationNot a member yet
829 research outputs found
Sort by
Analysis of Relationship between Hard Skills & Soft Skills toward Employee Performance
No full textThe contribution of micro, small and medium-sized enterprises (MSMEs) to the national economy cannot be under-estimated. The role of MSMEs in growing the Indonesian economy is significant. In the middle of its development, in early 2020, MSMEs in Indonesia were tested through the emergence of the COVID-19 outbreak. On the other hand, Indonesia is slowly moving into the age of modernization. To this day, the industrial revolution is once again turning into the fourth industrial revolution known as Industry 4.0. COVID-19 contributes to accelerating the Industrial Revolution. The organization needs to adapt its capacity to adapt to change and deal with new challenges. An organization would need an effective human resource strategy to deal with industry transformation challenges. Bandung Photo Studio is one example of MSME companies, established since 1982 which contributed on photography services industry which currently facing a global crisis that that threatens most MSMEs in the middle this pandemic. Diminished employee skills and leadership is becoming the most concerning issue facing Bandung Photo Studio and affecting their performance. Therefore, this research was intended to find out the relationship between Skills and Employee Performance during Covid-19. Keywords: Skills, Employee Performance, COVID-1
Proposed Customer Experience to Increase Cashless Payment at Gas Stations in Bandung City
No full textTelkom has been assigned by Pertamina to provide digital payment service at gas station and create positive experience as such customers could change their behavior from cash payment to cashless payment, and in turn taking part for the success of Government's program in the Gerakan Nasional Non Tunai (GNNT) or Non-Cash National Movement. However, the number of cashless payments is still smaller in number compare to cash payments. This research was conducted with the objectives, first, to analyze factors those could significantly influence customer experience in using digital payment; and second, to develop customer experience strategy as an effort to increase cashless payment behavior at the gas stations. To help finding the root causes of this problem, the author used mix-methodology of qualitative and quantitative research. First, external analysis of macro environment, industry environment, competitor, and consumers of gas station was conducted consecutively using four methods, i.e., PEST Analysis, Porter Five Forces, Competitor Analysis, and Consumer Analysis. Second, internal analysis toward Telkom company was conducted using three methods, i.e., Marketing Mix, STP, and VRIO Analysis. As the result, this study generates six root causes or problem relates to convenience, brand trust, substitute product, limited features, promotion, and target market, which indicates the need to improve customer experience at Pertamina gas station. Therefore, the authors proposed nine customer experience strategy based on significant factors those influence customer experience in using digital payment; and as an effort to increase cashless payments at Pertamina gas station. Keywords: Digitalization gas stations, Telkom, Customer Experience, Digital Paymen
Designing Talent Management Strategy In the Era of Industrial Revolution 4.0: A Case Study at Civil Service Agency and Human Resources Development Karawang
No full textThe enhancement of Law Number 5 of 2014 on State Civil Servants (ASN) marks the momentum of increasing professionalism in Indonesia's government bureaucracy. The Indonesian government has taken serious steps to implement the management system of ASN to improve ASN employees' excellent service. The pace of the industrial revolution 4.0 which is also followed by superior bureaucratic quality cannot be denied. In this era, acceleration of service is what society needs. The acceleration of services must also be in line with the capability of the State Civil Apparatus (ASN) which is capable and mastering technology. To answer all these challenges, talent management is needed that accommodates the capabilities of ASN throughout Indonesia. The method used is a qualitative approach using a comparative method. Data collection is carried out through desk study. This paper aims to discuss the design of talent management strategy for succession planning in Civil Agency and Human Resources Development Karawang.Keywords: Talent Management, Talent Pool System and Industrial Revolution 4.0
Leader Member Exchange, Organizational Culture, Employee Engagement, and Job Satisfaction at State Owned Enterprises (SOEs)
No full textThis study aims to examine the relationship between Leader-Member Exchange, Organizational Culture, and Employee Engagement towards Job Satisfaction. The object of this research is State-Owned Enterprises employees in Java Island, Indonesia. This study uses questionnaire data which is distributed to 400 respondents. The sampling technique used is the non-probability sampling technique, namely purposive sampling. IBM SPSS program used for descriptive analysis and path analysis to test the hypothesis development. The results of this study can be concluded that: 1) Based on the descriptive analysis of LMX, Organizational Culture, Employee Engagement, and Job Satisfaction are within the high category for average; 2) LMX and Organizational Culture are partially and simultaneously have positive and significant influence towards SOEs Employee Engagement at a moderate level; 3) LMX, Organizational Culture, and Employee Engagement are partially and simultaneously have positive and significant influence towards SOEs Employee Job Satisfaction in good level; 4) The proposed strategy supported this research is Coaching Program. This study has several limitations, including research conducted in SOEs with the research location in Java Island, Indonesia, and research using quantitative research methods with the online survey method.Keywords: Leader-Member Exchange, Organizational Culture, Employee Engagement, Job Satisfaction, State-Owned Enterprise
Proposed Solutions for Employee Turnover by Analyzing Personal and Work Values of Millennials and Generation Z
No full textA comprehensive study by McKinsey in 1997 coined the term “the war for talent”. It refers to the challenge of a company or organization, encouraging them to pursue approaches for talent management that include recruiting, retention, and employee growth. Along with the increasingly strong role of technology in various fields of business, according to LinkedIn in 2018, they found that the technology industry has the highest turnover of any industry. Tech companies (software, not hardware) had the most turnover over in 2017 with a 13.2% rate. Millennials and generation Z are the dominant generation of labour in the labour market and this generation will become the largest workers in the labour market in the immediate future. Meanwhile, they are often willing to change jobs and get lots of new experience, which leads to the beginning of the rise of company’s employee turnover and retention issues. Using Schwartz Value as the literature of this research to analysis the personal and work values of the millennials and the generation Z, to find out what are their value’s preferences in life and when it comes to work. It results that they are high in security, self-direction, conformity, universalism, and hedonism. Those generations seek for new opportunities with better salary, benefits, they even see a better working environment in other companies. In this research author will be using one of the technology companies in Indonesia as the case study, we name it as X Company. Linked in to the root cause analysis based in this X Company, it did not provide their values therefore lead to employees leaving the company. Using MARS Model as the conceptual framework, which is a basic model of individual behaviour and its results which can form an individual behaviour. Values are the individual characteristics that drive motivation and behaviour, which impact the employee turnover, while there’s a role from organizational support which is the main focus on this thesis. Based on findings and the results of the root cause analysis, X Company needs to adjust their culture and strategies in order to provide their employee’s values and needs, by using Ethical Climate Framework.Keywords: MARS Model, Schwartz Value, Millennials and Generation Z, Ethical Climate Framewor
A Proposed Knowledge Transfer Process for Drilling and Completion Department During an Oilfield Block Transition Period (Case Study PT America Oil Company and PT Indo Oil Company)
No full textBased on the ESDM regulations, the government will either: (1) Extend the block management, (2) Handover to Pertamina, or (3) Contractor and Pertamina Joint operations. Koala block was awarded to PT. American Oil Company in 1971 with total 50 years of contract duration. in 2018, the government has decided that the block operation will be handed over to Pertamina. The government expect a seamless transition period in a safe, smooth, and reliable manner. This including Drilling and Completion activities and knowledge transfer process in will play significant roles. The knowledge transfer process proposal in this research is based on a “modified” knowledge transfer model from the Liyanage study (2014) of awareness, acquisition, translation, association, application, and externalization/feedback. The first three steps will be performed by PT. AOC and the last three steps of association, application, and externalization will be performed by PT. IOC and will be the main focus for this research. Integration of three Knowledge Management (KM) pillars and SECI model (Nonaka, 1994) was introduced to enrich the content of the research. An implementation plan available in the last chapter and serves as a general time guideline for the knowledge transfer process. Keywords: Knowledge transfer, D&C Department
Investment Analysis of Coal Fertilizer Plant Using Capital Budgeting with Social Return on Investment in PT Berau Coal
No full textInvestments need for these projects are generally very high and the concept is still limited to the use of coal as an energy source. PT Berau Coal as a holder of first-generation Coal Contract of Work (CCOW) which its permit will end in 2025, plans to a coal fertilizer plant as a form of downstream program, to meet the company's fertilizer needs for reclamation activities, and finally, it is also very important that the fertilizer will also be distributed to local farmers at the same price. subsidized fertilizer so that it is expected to provide social benefits for small farmers in particular and the economic development of Berau Regency in general.The investment feasibility analysis of the coal fertilizer plant is carried out using the Capital Budgeting method by taking into account the social cost and benefits and the value of Social Return on Investment to obtain a comprehensive picture regarding the benefits to be received by the company and the public. Keywords: Business strategy, downstream project, coal fertilizer plant, investment analysis, social return on investmen
PSYCHOSOCIAL FACTORS AT PT E P I 123: SCREENING AND SOLUTIONS
No full textPT. Epi123 receives strategy, it was introduced in 2015. The success of the strategy was felt less significant which is reflected in poor KPIs. Those KPIs were customer share other part and one on one ratio. There were other factors which have increased the turnover employee of 0.6%. There are many factors related to problems and the most important one might be the psychosocial factor.This research aimed to identify the profile of psychosocial factor, determine which one is the most significant related to the problem and to give recommendations to solve the problem. The review was conducted by administering a COPSOQ III survey and methodology with 45 scale dimensions of measurement. The Questionnaire showed acceptable validity and reliability; internal consistency (Cronbach’s ? > 0.5) and total items correlations (r values >0.138). The gap review which showed small mean gaps (0.001 to 1.490) factor was good and three dimensions have significant big gaps (0.150 to 2.850) factors that most related to the problem. Correlation those factors are significant to other dimensions. It means could be a trigger that will affect the employees’ performance and turnover, it is important to improve them with training and the organization change.Keywords: Survey, COPSOQ, Dimension, Psychosocial factor, Mean
Influence of Motivation Factor on Consumer Engagement and Purchasing Intention for Moselo.com
No full textTechnology as main drivers of economy and the government were also aware of the change, therefore, government has been aware of the importance of the creative economy for turning the Indonesian economy's wheels. The creative economy were divided into 17 sectors which culinary, fashion and craft as the three main sector that contribute in Indonesia GDP. Moselo were an e- commerce platform that engage in the field of craft and illustration which established from PT. Komunitas Karya Kencana in 2017. The aims of this study is to enhancing brand awareness and purchase intention for Moselo brand using motivation as a drivers. Moselo were realized that motivation of their customer were impacting the brand awareness and purchase decision. The lack of brand awareness of Moselo among the audience were the main issues of this study. There are three motivation that could influence consumer engagement that may impact brand awareness and purchase intention, the motivation is hedonic motive, utilitarian motive and social motive. The data were collected in two types, the primarily data were collected from 50 respondents as a supporting data for business issue, and the study data were collected from 210 respondents from Bandung, Jakarta, Bekasi, Central Java, East Java, Sulawesi, Kalimantan, Bali and Sumatera with the age range of respondents in 20-35 years old. The data was distribute used online questionnaire and processed using partial least square (PLS) estimation. The result for the study is the social motivation were significant for consumer engagement and the consumer engagement were also significant for brand awareness, therefore, brand awareness significant related to purchase intention. Among the six factor there are two motivation the hedonic and utilitarian factor that insignificant for the model. The overall analysis result generate business solution using point of parity (POP) and point of difference (POD) also purchasing decision process approaches. Furthermore, researcher were formulated 5 alternative solution such as developing brand ambassador, contest, video advertising, Instagram content and social media ads. The solution were related to one and another and could be implemented for Moselo to increase brand awareness and purchase intention.Keywords: E-Commerce, Motivation, Consumer Engagement, Craf
PROPOSED VALUE ADDED AND MARKETING STRATEGY IMPROVEMENT FOR INDONESIAN SPECIALTY COFFEE
No full textIndonesia as a country that located in the coffee belt, produce coffee with various characteristics. High number of coffee production in Indonesia is not comparable with the income that the roastery get because Indonesia consumption of coffee still dominated by commercial coffee or low-quality coffee. To increase the income of coffee roastery can be done with increase the consumption of high-quality coffee or what it is called specialty coffee. But then, consumption of Indonesian specialty coffee is still low. Objectives of the research is to collect the related information for the Indonesian specialty coffee roastery, taste preference of Indonesian coffee drinker, also to find the right marketing strategy for roastery to increase the consumption of specialty coffee in Indonesia. The methods used in this research are blind cupping as the primary data and literature review as secondary data. As solution of the problem, marketing strategy programs that are used, include product development, allow and encourage the stakeholders to collaborate in creating a value experience to involve the customer. Consumers experience will stimulate their knowledge and interest in Indonesian specialty coffee. Collaboration between stakeholders also expected to increase the knowledge among the coffee roastery.Keywords: Consumer Knowledge, Coffee Flavor, Indonesian Specialty Coffee, Marketing Mix Strategy, and Product Development