218 research outputs found

    Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan pada Soraya Bedsheet Cabang Ahmad Yani Pekanbaru

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    This study was carried out on a bedsheet Soraya Ahmad Yani PekanbaruBranch, with the aim to determine the quality of service and its influence on customerloyalty sewing services Soraya Ahmad Yani Pekanbaru Branch bedsheet. Thepopulation in this study are customers Soraya bedsheet. By using the samplingtechniques population research, obtained thirty-three samples. Methods andquantitative descriptive performed using simple regression testing techniques.The results showed that the quality provided by Soraya Ahmad YaniPekanbaru Branch bedsheet quite satisfactory, and customer loyalty high enough toSoraya bedsheet. Results of regression testing indicate that factors positivelyinfluence service quality on customer loyalty Soraya Ahmad Yani Pekanbaru Branchbedsheet.Recommendation that the author can give is that Soraya Ahmad YaniPekanbaru Branch bedsheet improve the clarity of the information to the customeraspects, improve customer engagement to the company and to socialize more deeplyto customers regarding the quality of the products supplied by the company.Keywords: Quality of Service and Customer Loyalt

    Memoir: A Saga of Love under the Hail of Fire

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    This short story is excerpted from a memoir entitled Raha Dar Bad (Los Angeles: Ketab Corp., 2012), written by Soraya Baha. Ms. Baha was the sister-in-law of Mohammad Najibullah (1947–1996) who served as president of Afghanistan from 1986–1992. Najibullah became head of the secret police when the Soviet Union occupied Afghanistan in the December 1979. He was infamous for his brutality and ruthlessness. He became president of the country when the Soviet forces withdrew in 1989, and his widely despised government was considered a puppet regime of the Soviets.  Ms. Baha was against the Soviet occupation, as well as the dictatorship of Najibullah. She ran away with her husband and their two children, Khaled, and Roya, and joined the war front in northern Afghanistan (Panjshir), where the famous partisan commander Ahmad-Shah Masoud had stationed his mujahedin forces. Masoud was fighting the Russians and led the largest war front in the mountains and valleys of Panjshir. Soraya Baha stayed there for some time in a small cabin with her two children. She later wrote her memoir and included this experience. The excerpted story below is based on true events that the author personally witnessed while in Panjshir

    La enseñanza del diseño para la generación de proyectos de titulación con potencial de implementación

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    With history as a background of design teaching. Thinking also 25 years ago and the author´s experience as a student professional and teacher mainly degree matter. It gets on the analysis table a series of aspects that have allowed design education to be transformed. Becoming a more advanced practice with new methodologies and knowledge that provide a participatory and innovative approach. With a higher level of occupation of new territories and generation of effective solutions of a society and a changing world demands. This document, analyze this transformation from the application of new design modalities and processes, promoted from the subjects of Consulting and TFG Workshop of the Graphic Design Career of the Pontificia Universidad Católica del Ecuador and its visibility through the presentation of some degree projects, the result of this work and which are currently in the process of being implemented, thus becoming evidence that design can generate high impact contributions for other disciplines as for society.Poniendo como precedente la historia sobre la enseñanza del diseño; y, según la experiencia de la autora como estudiante, profesional y docente principalmente de las materias de titulación; se coloca en mesa de análisis una serie de aspectos que han permitido que la enseñanza del diseño se transforme, convirtiéndose en una práctica más avanzada, con nuevas metodologías y conocimientos que le proporcionen un enfoque participativo e innovador, permitiéndole la ocupación de nuevos territorios y la generación de soluciones efectivas a las demandas de una sociedad y un mundo cambiante. En este documento, se analiza esa transformación desde la aplicación de nuevas modalidades y procesos de diseño, promovidos desde las materias de Asesoría y Taller TFG de la Carrera de Diseño Gráfico de la Pontificia Universidad Católica del Ecuador y su visibilización a través de la presentación de algunos proyectos de titulación resultado de este trabajo y que al momento se encuentran en proceso de implementación, constituyéndose así en evidencia de que el diseño puede genera

    Des médiations au cœur de la transmission du métier enseignant

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    Dans la plupart des métiers, ce sont des mentor·es qui assument la transmission du métier à autrui. Néanmoins, endosser cette fonction ne va pas de soi. Le contexte de formation d'adultes entre mentor·es et stagiaires présente différentes dimensions : observation, imitation, mise en pratique, sans oublier les entretiens. C'est l'analyse des entretiens menés dans le contexte de la transmission du métier enseignant en alternance qui est mise en exergue dans cet ouvrage. Ainsi, au travers d'une démarche de formation des mentor·es nommée mentoring conversation studies, conçues selon le modèle des lesson studies, l'auteure présente comment des mentor·es en formation d'adultes se développent en profondeur, en termes de réflexivité et d'autorégulation. Enfin, l'analyse fine des entretiens présentée dans ce livre questionne les dispositifs actuels de formation destinés aux mentor·es, et, en corollaire, les effets d'une absence de dispositif destiné à ce public.In most professions, mentors are responsible for passing on the craft to others. However, taking on this role is not self-evident. The context of adult training between mentors and trainees has different dimensions: observation, imitation, practice, not forgetting interviews. This book focuses on the analysis of interviews conducted in the context of the transmission of the teaching profession in university and in classes. Using an approach to mentor training known as mentoring conversation studies, based on the lesson studies model, the author shows how mentors in adult education develop in depth, in terms of reflexivity and self-regulation. Finally, the detailed analysis of the interviews presented in this book questions the current training arrangements for mentors and, as a corollary, the effects of a lack of trainings for this audience

    Entrevista

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    Interview with Ana Cristina Braga Martes, sociologist and political scientist working in São Paulo. In 2019, the author published The Origin of Water (Rio de Janeiro: Confraria do Vento, 2019), her debut novel. Remotely, during May 2020, Soraya Fleischer and Edna de Almeida conducted the interview. The main goal was to discuss the proximity and mutual profitability between Literature and Social Sciences, Anthropology in particular, on the themes of mental health, health institutions, gender and life trajectories.Entrevista com Ana Cristina Braga Martes, socióloga e cientista política trabalhando em São Paulo. Em 2019, a autora lançou A origem da água (Rio de Janeiro: Confraria do Vento, 2019), seu romance de estreia. De modo remoto, em maio de 2020, a entrevista foi realizada por Soraya Fleischer e Edna de Almeida. O objetivo principal foi dialogar sobre as proximidades e rentabilidades mútuas entre a Literatura e as Ciências Sociais, a Antropologia em particular, sobre os temas da saúde mental, instituições de saúde, gênero e trajetórias de vida

    Authorship and (in) discourse gender: Portuguese language teaching as space for author\'s constitution

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    Este trabalho tem a finalidade de interpretar e problematizar, a partir de dois gêneros discursivos, a carta argumentativa e o artigo de opinião, o modo como os sujeitos-alunos assumem, ou não, a autoria para produzi-los. Neste trabalho não se pretende teorizar os gêneros e transformá-los em conteúdos escolares, mas, sim, analisar como o processo de escrita e autoria dos diferentes gêneros discursivos é construído, segundo as orientações do material escolar e das práticas pedagógicas de ensino. Para isso, observamos os gestos interpretativos de sujeitos-alunos, especificamente do Ensino Fundamental, ciclo II, 6º e 9º anos, de uma escola pública da região de Ribeirão Preto-SP. Adotamos os postulados Sócio-Históricos do Letramento e, também, as contribuições da Análise do Discurso Pecheuxtiana. Com base nessa fundamentação teórica, sabemos que os sentidos não são neutros, tampouco a metodologia adotada. Construir condições para a assunção da autoria tem implicações teórico-metodológicas, as quais reclamam gestos de interpretação do analista do discurso. É a partir dessa posição discursiva que analisamos as produções escritas pelos sujeitos-alunos a fim de observar se eles ocupam a posição discursiva de autor na escrita dos gêneros discursivos em questão. Privilegiar o início e o fim do II Ciclo do Ensino Fundamental pode contribuir para refletirmos sobre o modo como a escola trabalha leitura, interpretação e produção de textos nesse período escolar que, a nosso ver, sustentará a relação que o sujeito-aluno construirá com a leitura e a escrita ao longo dos anos escolares e, talvez, para além da escola. As análises das produções textuais apontam um movimento dos sujeitos para a assunção da autoria, pois entendemos que os sujeitos-alunos autorizaram-se a construir argumentos para defender seus pontos de vista, por meio de mecanismos de convencimento que funcionaram e sustentaram os textos produzidos. Apesar de a escola trabalhar os gêneros como se fossem moldes, fora de uma situação social, de fato, razão de ser dos gêneros discursivos, podemos dizer que os sujeitos-alunos arriscaram-se na construção dos enunciados aproveitando a liberdade da escrita, mesmo que não seja para produzir o gênero discursivo solicitado pela professora, mas, mesmo assim, ocuparam a posição discursiva de sujeito-autor, compreendendo a escrita como uma prática social, e não apenas como uma atividade escolar presa às formas conteudistas e aos componentes estruturais de um determinado gênero discursivo.This study aims to interpret and problematize, from two discourse genres, including argumentative letter and opinion paper, how subject\' students assume, or not, authorship to produce them. In this study, it is not intended to theorize genres and turn them into school contents but analyze how the writing process and authorship of different discourse genres is built according to the guidelines of school supplies, and also of teaching practices. So, we notice interpretative gestures from subject\' students, specifically from Elementary School, cicle II, 6th and 9th years, from a public school in Ribeirão Preto\'s area. We adopted socio-historic postulates from Literacy and also contributions of Discourse Analysis by Michel Pêcheux. Based on this theory, we know that senses are not neutral, nor the methodology we chose. Construct conditions for student\'s authorship assumption has theoric and methodology implications, which ask interpretative gestures from the discourse analyst. From this discourse position we analysed student\' subjects written productions to notice if they occupy discourse author\'s position when writting the genres in question. As we privilege beginning and end of cicle II from Elementary School, it could contribut to think how school teaches reading, interpretation and text production in this period that, for us, will sustain their relationship with reading and writting over their years at school, and maybe further on school. Text production analysis point a subject\'s movement to assume authorship, because we understood that subject\' students allowed themselves to construct arguments to defend their point of view by persuade mechanisms that worked and sustained their text production. Although school teaches genres like molds, out of a social situation, in fact, reason for being discourse genres, we can say that subject\' students risk in enunciation construction using their writing freedom, even they did not write the discourse genre asked for the teacher, even though, they occupied author discourse position, understanding writing as a social pratice and not only a school pratice stuck to content molds and structural components of a certain discourse genre

    . 72 Año 25 (2018) enero-abril. Dimensión Antropológica

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    - Altares y ritualidad agrícola en la Montaña de Guerrero, México por Samuel L. Villela F. - Conflictos sociales y relaciones culturales. Un mulato acusado de brujería en la jurisdicción de la Villa de Santiago de los Valles, siglo XVIII por Patricia Gallardo Arias. - Un siglo de recetarios jaliscienses de cocina: un acercamientoal análisis de la identidad regional por Roberto Aceves Ávila. - Urdimbres y tramas complejas por Enrique Hugo García Valencia. - La entrevista a familiares en la búsqueda e identificación de personas extraviadas o desaparecidas por Macuixóchitl Petra Soraya Mejía Jiménez y Albertina Ortega Palma. - Lorenzo Becerril, fotógrafo de los ferrocarriles mexicanos por Fernando Aguayo. - Rodrigo Martínez Baracs y Salvador Rueda Smithers (coords.) De la A a la Z. El conocimiento de las lenguas de México por Mercedes Montes de Oca Vega. - Rodrigo Martínez Baracs. El largo descubrimiento del Opera medicinalia de Francisco Bravon por Emma Rivas Mata

    Indigenous rights and development : inequality constraints in Brazilian cities : a thesis presented in partial fulfilment of the requirement for the degree of Master of International Development at Massey University, Palmerston North, New Zealand

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    This thesis aims at identifying how indigenous rights, as part of a human rights approach to development, have been addressed by urban welfare policies in Brazil. As a starting point, this desk based study is primarily focused on an analysis of the impacts of urbanisation on indigenous livelihoods. Despite not being a new trend, urbanisation of indigenous people has exposed their situation of deprivation and disadvantage, and the increasing pressures of assimilation policies. Social indicators of urban indigenous communities’ wellbeing have pointed to a growing gap between indigenous and non-indigenous population. The access to distinct basic welfare provision is not only determinant in reducing disparities but would also represent the compliance of a state with the indigenous rights framework. This thesis investigates if and how the Brazilian social agenda is in compliance with and indigenous rights framework. The Brazilian government acknowledged Brazil as multi-ethnic, which is reflected in the domestic legal framework, and also in the ratification of international covenants and declarations related to indigenous rights. However, the need of the urban indigenous population for differentiated service provisions has represented a challenging matter in policy making. The existence of an implementation gap between the indigenous rights framework and their effective application is a relevant theme for analysis and evaluation, in order to identify the factors that are hindering state compliance with the standards that have already been legislated. To this regard, the experience of urban indigenous communities in Brazil is explored in two case studies, related to the Pankararu, in Sao Paulo, and the Terena, in Campo Grande. The outcomes of the mainstream welfare policies are also investigated through the lens of urban indigenous communities. Ultimately this thesis unveils the potential of the Brazilian state, as the duty-bearer of indigenous rights, as capable and responsible to unleash the realisation of indigenous expectations to overcome powerlessness, economic underdevelopment and cultural disruptions

    Learning English for a life of choice in New Zealand : a case study of Afghan women refugees' bilingual class experiences in Palmerston North : a research project presented in partial fulfilment of the requirements for the degree of Master of International Development Development Studies, Massey University, Manawatu, New Zealand

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    This thesis looks at the experiences of a group of women refugees learning English as part of their resettlement in New Zealand. The women’s husbands were working as interpreters for the New Zealand Police in Bamiyan, Afghanistan. To ensure their safety after the New Zealand Police were withdrawn, these Afghan families were invited to resettle in Palmerston North, New Zealand. To attain in-depth results, this research report focuses on the women’s efforts to integrate within the social life of New Zealand and their experiences in acquiring English as a tool to their successful resettlement program. A small study was conducted in the context of an English Language Partners’ (ELP) Bilingual English for Speakers of Other Language (ESOL)-Literacy class for refugees. Participants for this research were five Afghan women, two ELP’s ESOL teachers, and one of the women’s husbands. The methods used were semi-structured interviews, focus group discussions, classroom observation, and curriculum analysis. This report is framed within adult pre-literacy education and investigates whether women refugees become empowered through taking literacy classes. Findings show that there are links between language acquisition within the refugees’ resettlement process and personal empowerment. Afghan women’s acquisition of English language skills has brought more personal control over their mobility and has changed relationships with their husbands to some extent since moving to New Zealand. Furthermore, the woman’s learning experiences have brought them to a level where they can move on from ELP to a higher English level class
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