1,839 research outputs found
Analisis Kualitas Layanan Pendidikan dengan Menggunakan Integrasi Metode Servqual dan QFD
No full textPenerapan manajemen mutu pendidikan yang populer dengan istilah Total Quality Education (TQE)
menekankan pada pencarian secara konsisten terhadap perbaikan yang berkelanjutan untuk mencapai
kebutuhan dan kepuasan pelanggan. Penelitian ini bertujuan untuk membantu pihak manajemen sekolah
dalam melakukan evaluasi kualitas pelayanan, mengarahkan upaya-upaya perbaikan dengan
meningkatkan atribut pelayanan yang lemah. Penelitian dilakukan di SMA YASPORBI dengan
mengintegrasikan dua metode yang berbeda, yaitu Servqualdan QFD. Servqual mengidentifikasi kekuatan
dan kelemahan kualitas pelayanan, QFD menerjemahkan keinginan pelanggan menjadi respon teknis
yang dapat dilakukanoleh pihak manajemen sekolah. Didapatkan sebanyak 11 atribut pelayanan
pendidikan yang harus diperbaiki dari 32 atribut pelayanan pendidikan yang ada dengan dua atribut yang
menjadi prioritas perbaikan, yaitu guru membantu siswa memilih jurusan perguruan tinggi yang sesuai
dengan bakat dan minat siswa dan adanya pelatihan dalam menghadapi seleksi penerimaan mahasiswa
baru. Pada House of Quality Level 2 diperoleh 4 teknikal respon yang menjadi prioritas untuk
dikembangkan oleh pihak manajemen sekolah untuk memenuhi keinginan dan kebutuhan pelanggan,
yaitu mengadakan pelatihan, workshop, dan seminar pendidikan, kerjasama sekolah dengan lembaga
psikologi, sistem pembelajaran moving class, dan menyusun buku program kegiatan sekolah selama satu
tahun
ANALISIS KUALITAS LAYANAN PENDIDIKAN DENGAN MENGGUNAKAN INTEGRASI METODE SERVQUAL DAN QFD: STUDI KASUS SEKOLAH YASPORBI
Get PDFThe application of quality management education that is popular with the term Total Quality Education (TQE) emphasis on finding that is consistent with the continuous improvement to achieve customer needs and satisfaction. This study aims to assist the school management in evaluating the quality of services, direct remediation efforts to improve service attributes weak. The study was conducted in SMA YASPORBI by integrating two different methods, namely SERVQUAL and QFD. Servqual identify the strengths and weaknesses of the quality of service, QFD translates into a customer's desire to do a technical response by the management of the school. Obtained as many as 11 educational service attributes that should be fixed on the 32 attributes of existing educational services with two attributes is a priority repairs, which teachers help students choose college majors that fit their talents and interests of students and their training in dealing with the selection of new admissions. In the House of Quality Level 2 obtained four technical response to the priorities to be developed by the school management to meet the wants and needs of customers, namely training, workshops, and educational seminars, and school linkages with institutes of psychology, learning systems moving class, and compiled a book program of activities for the school year
So Noted piece urging the Portland City Council to deny a tax break requested
No full textSo Noted piece urging the Portland City Council to deny a tax break requested by Bookland as an incentive to establish a new superstore on Marginal Way. Instead of a tax break, the author believes the city should require additional public benefits from potential new owners who wish to occupy choice sites
Analisis Kualitas Layanan Pendidikan dengan Menggunakan Integrasi Metode Servqual dan Qfd: Studi Kasus Sekolah Yasporbi
Get PDFThe application of quality management education that is popular with the term Total Quality Education (TQE) emphasis on finding that is consistent with the continuous improvement to achieve customer needs and satisfaction. This study aims to assist the school management in evaluating the quality of services, direct remediation efforts to improve service attributes weak. The study was conducted in SMA YASPORBI by integrating two different methods, namely SERVQUAL and QFD. Servqual identify the strengths and weaknesses of the quality of service, QFD translates into a customer's desire to do a technical response by the management of the school. Obtained as many as 11 educational service attributes that should be fixed on the 32 attributes of existing educational services with two attributes is a priority repairs, which teachers help students choose college majors that fit their talents and interests of students and their training in dealing with the selection of new admissions. In the House of Quality Level 2 obtained four technical response to the priorities to be developed by the school management to meet the wants and needs of customers, namely training, workshops, and educational seminars, and school linkages with institutes of psychology, learning systems moving class, and compiled a book program of activities for the school year
THE EFFECTIVENESS OF THE BUSINESS COMPETITION SUPERVISORY COMMISSION IN HANDLING CASES OF ALLEGED UNFAIR BUSINESS COMPETITION CONDUCTED BY PT AERO CITRA CARGO
Get PDFAllegations of a monopoly on the export of apparent lobster seeds originated from a case of corruption in evident lobster seeds committed by former Minister of Maritime Affairs and Fisheries Edhy Prabowo. In the indictment filed by the Public Prosecutor, Edhy allegedly founded and managed the Aero Citra Kargo Limited Liability Company as a shell company to collect profits from the export of apparent lobster seeds. At that time, the Business Competition Supervisory Commission suspected that the Aero Citra Kargo Limited Liability Company violated 17 and 24 of Law Number 5 of 1999. This study aimed to determine the effectiveness of the Business Competition Supervisory Commission in handling cases of alleged unfair business competition carried out by the Aero Citra Kargo Limited Liability Company. And to find out the considerations of the Commission Council for the Supervision of Business Competition in deciding Case Number 04/Commission for the Supervision of Business Competition-I/2021. This scientific research uses normative qualitative research methods. The author uses a normative juridical strategy in this approach. The Commission for the Supervision of Business Competition has played an influential role in cases of unfair business competition/monopoly practices, especially in cases of unfair business competition for export shipping services for Clear Lobster Seeds carried out by Aero Citra Kargo Limited Liability Company, the Commission Council has correctly determined decision dictum based on facts, judgment, analysis, and conclusion. The Commission Council only provides sanctions in the form of stopping activities carried out by the Aero Citra Cargo Limited Liability Company, which following the legal basis, namely Law No. 5 of 1999Keywords: Effectiveness, Monopolistic Practices, expor
PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN FAKULTAS EKONOMI UNIVERSITAS 17 AGUSTUS 1945 SAMARINDA
Get PDFDENY RYAN PUTERA, Under the guidance of the Mr. Robin Jonathan and Mrs. Suyatin.The method of analysis used by the author is used Cartesian diagram, which is a diagram that is divided up into 4 sections (often referred to as the square) are bounded two perpendicular lines that intersect at points X and Y axis average.Based on the research results of the calculation of the level of compatibility between the services received by the student expectation that migrants concrete manifestation aspect = 87.97%, TKI = 81.52% reliability aspects, aspects TKI responsiveness = 79.69%, workers assurance aspect = 88, 23%, TKI aspects of empathy = 85.08%, and the workers on the average - average overall aspect = 84.41%. So are all less than 100% means that the general student at the Faculty of Economics, University of Samarinda August 17, 1945 have not been satisfied with the services of the Faculty of Economics, University 17 August 1945 Samarinda.
OVERFLOW YANG TERJADI PADA TANKI HARIAN BAHAN BAKAR MDO DIKAPAL MT. HARAPAN BARU
Get PDFABSTRACT
Ibrahim, Deny. 531611206049 T, 2021, “Overflow that occurred in the
daily MDO fuel tank on the MT. Harapan Baru ”Diploma Program
IV, Engineering, Marchant Marine Polytechnic Semarang.
Supervisor I: Nasri, M.T., M.Mar. E. Supervisor II: Capt. Arika
Palapa, M.Si., M.Mar.
Fuel is a material that can be converted into energy. Usually fuels
contain thermal energy that can be released and manipulated. Most of the
fuel used by humans is through the combustion system (redox reaction).
There are several types of fuel that are used in the process of the ship
during sailing. Namely solid fuels, liquid fuels and gaseous fuels. Therefore,
the refueling process must be done properly and correctly according to the
correct SOP, because if the fuel overflows, or overflow it will cause
environmental pollution and cause the company to lose due to deferment to
shipping companies. Therefore, the authors conducted research on the
overflow that occurred on the ship during sea practice
This research was conducted for 12 months and 3 days. By using a
qualitative descriptive method, which describes in detail about the overflow
incident on the ship and the data obtained by the author are primary and
secondary data. Collecting primary data directly (observation,
documentation, and interviews). Secondary data consists of literature studies
obtained from various sources.
The results showed that the way to prevent fuel overflow lies in the
knowledge and sense of responsibility of the machinist for what will be done
during the fuel transfer process
Analisis Kualitas Layanan Pendidikan dengan Menggunakan Integrasi Metode Servqual dan QFD
Get PDFPenerapan manajemen mutu pendidikan yang populer dengan istilah Total Quality Education (TQE) menekankan pada pencarian secara konsisten terhadap perbaikan yang berkelanjutan untuk mencapai kebutuhan dan kepuasan pelanggan. Penelitian ini bertujuan untuk membantu pihak manajemen sekolah dalam melakukan evaluasi kualitas pelayanan, mengarahkan upaya-upaya perbaikan dengan meningkatkan atribut pelayanan yang lemah. Penelitian dilakukan di SMA YASPORBI dengan mengintegrasikan dua metode yang berbeda, yaitu Servqual dan QFD. Servqual mengidentifikasi kekuatan dan kelemahan kualitas pelayanan, QFD menerjemahkan keinginan pelanggan menjadi respon teknis yang dapat dilakukan oleh pihak manajemen sekolah. Didapatkan sebanyak 11 atribut pelayanan pendidikan yang harus diperbaiki dari 32 atribut pelayanan pendidikan yang ada dengan dua atribut yang menjadi prioritas perbaikan, yaitu guru membantu siswa memilih jurusan perguruan tinggi yang sesuai dengan bakat dan minat siswa dan adanya pelatihan dalam menghadapi seleksi penerimaan mahasiswa baru. Pada House of Quality Level 2 diperoleh 4 teknikal respon yang menjadi prioritas untuk dikembangkan oleh pihak manajemen sekolah untuk memenuhi keinginan dan kebutuhan pelanggan, yaitu mengadakan pelatihan, workshop, dan seminar pendidikan, kerjasama sekolah dengan lembaga psikologi, sistem pembelajaran moving class, dan menyusun buku program kegiatan sekolah selama satu tahu
Chimpanzees (Pan troglodytes) strategically manipulate their environment to deny conspecifics access to food
Get PDFHumans modify their environment to grant or prevent others’ access to valuable resources, for example by using locks. We tested whether sanctuary-living chimpanzees (N = 10) would flexibly modify their environment to either allow or deny a dominant conspecific access to a shared food source by giving them the option to change a food reward’s pathway prior to releasing it. The food could end up in one of two locations: one was accessible to both the subject and a dominant conspecific, the other one was only accessible to the subject. We further manipulated the extent of inhibitory control needed for modifying the pathway by varying the subjects’ starting position. Our subjects reoriented the pathway competitively to monopolize food but changed the pathway less often in trials with high inhibitory demands. We further show how inhibitory task demands in a social context influence chimpanzees’ future planning. Our results show that chimpanzees will strategically manipulate their environment to maximize their own and deny a dominant conspecific access to food. © The Author(s) 2024
Jean-Jacques Rousseau: Ethical dimension in author´s writings in context of his culture
No full textTato práce se zaměřuje na vybrané centrální filosofické pojmy autorovi filosofie v kontextu etickém a snaží se potvrdit či vyvrátit hypotézu, že autor svým přístupem redefinoval tyto, dnes již tradiční, filosofické pojmy, zejména pak ve srovnání k dobovému a diskursnímu proudu a pojetí těchto pojmů.ObhájenoThis paper focuses on chosen central concepts of author´s philosophy in context of ethics & the goal is to confirm or deny the proposition, that author redefines traditional philosophical concepts, mainly in comparison to contemporary thinking and discourse
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