4,240 research outputs found
Improvement of customer satisfaction through OTAs website: Tri Giao Hotel, Vietnam
No full textThis thesis aims to, first and foremost, gain a more in-depth understanding of customer rates and reviews of Tri Giao Hotel on OTA websites. The author selected six leading OTA websites to conduct the research, i.e. TripAdvisor, Booking, Expedia, Agoda, Facebook, and Google. In addition, the study compared the Tri Giao Hotel with other four hotels, which are also local brand hotel and have 4-star international standard, in a competitive set. Finally, this thesis explored satisfaction and dissatisfaction determinants of service quality can affect customer satisfaction.
Since the main customers of Tri Giao Hotel are charters and from travel agencies, the customers from OTA have not been focused. Therefore, this research-oriented thesis selected Tri Giao Hotel as the commissioning company. This study used qualitative methods such as observation, interview with FOM, data collection on OTA websites, and content analysis. These methods are based on conceptual framework and theoretical framework, especially SERVQUAL model. After that, decisive factors that affect customers’ decisions to book a hotel room online were discovered. Hence, some suggestions on how to improve customer satisfaction through the OTA website were given.
The results revealed that the service quality of Tri Giao Hotel has a significant impact on customer satisfaction. Combining all the reviews on six main OTA websites, the hotel received 301 customer reviews and 199 written comments. The hotel review index was 90.6% and the management response was 58.8%. The service, staff, and value of the hotel makes the customer the most satisfied. However, the location of hotel and quality of the food were the main weaknesses that need to be improved. Besides, some other factors also affected customer satisfaction. Suggestions and new ideas were briefly discussed to improve customers’ satisfaction to Tri Giao Hotel
Dave and Dottie Seibold : founding members of the Grand Haven Area Historical Society
No full textGrand Haven historian, author, and dentist Dave Seibold has a passionate interest in community heritage. Prior to relocating to Grand Haven, Dr. Seibold served in Hawaii at a dental clinic for children. In this interview, Dr. Seibold and his wife Dottie discuss the founding of the Grand Haven Area Historical Society, which began its existence as the Tri-Cities Historical Society in 1959, and the Tri-Cities Historical Museum. Dr. Seibold explains the efforts to save the Grand Haven railroad depot from demolition for possible use as a museum and his project to write a history of northern Ottawa County to continue the work of historian Leo C. Lillie. In 1990, Dr. Seibold authored and published Coast Guard City, U.S.A: A History of the Port of Grand Haven. The Seibolds also recall how they met in their hometown of Jackson, Michigan, married, and chose Grand Haven as their home in 1955
PENGEMBANGAN MEDIA PEMBELAJARAN GO BUYA UNTUK MENINGKATKAN LITERASI BUDAYA DAN KEWARGAAN PESERTA DIDIK KELAS IV SEKOLAH DASAR DI PERBATASAN KECAMATAN ENTIKONG KALIMANTAN BARAT
No full textLatar belakang dari penelitian ini belum maksimalnya pelaksanaan literasi budaya dan kewargaan di sekolah dasar. Selain itu, dengan guru masih menggunakan metode konvensional, sehingga peserta didik kurang memahami hak, kewajiban, dan nilai-nilai budaya lokal khususnya di daerah perbatasan Entikong. Penelitian ini bertujuan untuk mengembangkan media pembelajaran Go Buya yang layak untuk meningkatkan literasi budaya dan kewargaan sekolah dasar kelas IV di perbatasan Entikong. Metode penelitian yang digunakan adalah Design and Development Research yang dipopulerkan dari Riche dan Klein (2007). Prosedur pengembangan media pembelajaran menggunakan analyze, design, development, implementation, and evaluation (ADDIE) yang di populerkan oleh Reiser dan Mollenda (1996). Partisipan pada penelitian ini adalah guru dan peserta didik kelas IV SD yang berada di kecamatan Entikong. Pengumpulan data melalui observasi, kuesioner, lembar validasi, lembar kegiatan peserta didik terkait tes evaluasi, dan focus group discussion (FGD). Hasil dari penelitian menunjukan bahwa 1) Pengembangan media pembelajaran Go Buya sangat diperlukan untuk meningkatkan literasi budaya dan kewargaan di sekolah dasar; 2) Media pembelajaran Go Buya merupakan inovasi pendidikan yang dirancang untuk meningkatkan literasi budaya dan kewargaan peserta didik sekolah dasar; 3) Pengembangan media pembelajaran Go Buya meningkatkan literasi budaya dan kewargaan peserta didik di perbatasan Entikong; 4) Hasil implementasi media pembelajaran Go Buya menunjukkan efektivitas tinggi dalam meningkatkan literasi budaya dan kewargaan peserta didik; 5) Penggunaan media Go Buya meningkatkan hasil belajar peserta didik secara signifikan, memperkuat pemahaman literasi budaya dan kewargaan di perbatasan. Simpulan penelitian adalah media pembelajaran Go Buya efektif meningkatkan literasi budaya dan kewargaan peserta didik kelas IV sekolah dasar di perbatasan Entikong. Oleh karena itu, media pembelajaran Go Buya dapat dijadikan sebagai salah satu alternatif media pembelajaran yang dapat digunakan pada pembelajaran di SD untuk meningkatkan literasi budaya dan kewargaan.
The background of this study is that the implementation of cultural literacy and citizenship in elementary schools has not been maximized. In addition, teachers still use conventional methods, so students do not understand the rights, obligations, and values of local culture, especially in the border area of Entikong. This research aims to develop a feasible Go Buya learning media to improve cultural literacy and citizenship in grade IV elementary schools on the Entikong border. The research method used is Design and Development Research popularized by Riche and Klein (2007). The learning media development procedure uses analysis, design, development, implementation, and evaluation (ADDIE) which was popularized by Reiser and Mollenda (1996). The participants in this study are teachers and students of grade IV elementary school in Entikong district. Data collection through observations, questionnaires, validation sheets, student activity sheets related to evaluation tests, and focus group discussions (FGD). The results of the study show that 1) The development of Go Buya learning media is indispensable to improve cultural literacy and citizenship in elementary schools; 2) Go Buya learning media is an educational innovation designed to improve cultural literacy and citizenship of elementary school students; 3) The development of Go Buya learning media to increase cultural literacy and citizenship of students at the Entikong border; 4) The results of the implementation of Go Buya learning media show high effectiveness in improving students' cultural literacy and citizenship; 5) The use of Go Buya media significantly improves students' learning outcomes, strengthens the understanding of cultural literacy and citizenship at the border. The study concludes that Go Buya learning media effectively improves the cultural literacy and citizenship of grade IV elementary school students on the Entikong border. Therefore, Go Buya learning media can be used as one of the alternative learning media that can be used in learning in elementary school to improve cultural literacy and citizenship
Tri-State High School student report, Usui, Teruko
No full textA mid-quarter student repot on physical education for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Tri-State High School student's report, Usui, Teruko
No full textA student repot for Teruko Usui, 7th grade at Tri-State High School at the Tule Lake camp, California.The Usui Family Papers consist of documents pertaining to the family's experiences of the forced evacuation and incarceration during World War II. The Usui Family was incarcerated in the Tule Lake camp, California, and transferred to the Minidoka camp, Idaho. Included are correspondence, gate pass, receipts, census conducted among Issei incarcerees, student report cards, lists of transfers from Tule Lake to Minidoka, a directory of the incarcerees in the Minidoka camp, and publications. All items originally belonged to the Donald Teruo Hata and Nadine Ishitani Hata Asian Pacific Studies Collection
Penerapan Media Pembelajaran Mobuya pada Indahnya Keragaman Budaya Bangsaku di Sekolah Dasar
No full textPembelajaran mengenai indahnya keragaman budaya negeriku disekolah dasar masih belum menggunakan media pembelajaran sebagai sarana untuk mengenalkan keragaman budaya yang ada dinegeriku, Guru juga dominan menggunakan buku teks sebagai sumber utama proses pembelajaran disekolah dasar sehingga berdampak kepada hasil belajaran dan aktifitas peserta didik dikelas. Tujuan penerapan media pembelajaran ini yaitu menghasilkan melihat apakah media pembelajaran Mobuya efektif dibelajarkan pada subtema indahnya keragaman budaya negeriku. Metode yang digunakan dalam penelitian ini adalah model penelitian eksperimen. Media yang digunakan dalam penelitian ini berupa media pembelajaran Mobuya, materi budaya yang ada di Kalimantan Barat, Nilai hasil transfomasi dari nilai posttest memberikan nilai sebesar 0. 152 dengan probabilitas 0.192 terlihat bahwa pada hasil post test jauh diatas ?= 0.05. Jadi dapat disimpulkan bahwa distribusi tersebut normal, dilihat dari hipotesis nol (Ho) data terdistribusi dengan normal
Using author tri-citation analysis to map knowledge domains in knowledge representations
No full text
Purpose
Previous commonly used author co-citation analysis (ACA) methods have limited the ability to deal with accidental co-citation in constructing a raw co-citation matrix. Therefore, the purpose of this paper is to propose a new method, called author tri-citation analysis (ATA), to better map knowledge domains and depict scientific intellectual structures.
Design/methodology/approach
Different from the previous method of using ACA that captures author co-citation relationships, the ATA method seeks tri-citation relationships among authors. Compared with ACA, ATA can ignore some accidental co-citation relationships between authors and can improve the accuracy of mapping knowledge domains.
Findings
Although ATA does not mine more sub-fields than ACA does, the results of the empirical studies show that ATA, the newly proposed method, performs better in knowledge domain maps based on publications in the field of computer science.
Research limitations/implications
The definition of ATA in this article is simple and still insufficiently informative. Many other pieces of information can be involved; for example, all authors’ information, authors’ sequence in the author list, reference published time and similar. These can be enhanced in future studies.
Practical implications
This research will enrich the methods of mapping knowledge domains due to its new perspective.
Social implications
Knowledge domain mapping is important to understand a discipline, and this research provides more potential methods for this, which benefits the performance of the maps.
Originality/value
ATA can provide a methodological awareness for mapping knowledge domains. This value lies in not only a tri-citation perspective, but also author bibliographic tripling and author tri-operation perspectives (“tri-” perspectives).
</jats:sec
Penggunaan Metode Role Playing Untuk Menumbuhkan Aktivitas Belajar di Sekolah Dasar
No full textAktivitas belajar terhadap pembelajaran IPS serta masih menggunakan metode ceramah dan tanya jawab. Tujuan penelitian ini untuk mendapatkan data-data mengenai tumbuhnya aktivitas pembelajar IPS menggunakan metode role playing di sekolah dasar, Metode yang di gunakan oleh peneliti dalam penelitian ini adalah metode penelitian tindakan kelas (PTK), penelitian tindakan kelas yang dilaksanakan oleh peneliti ini dilakukan dalam 2 siklus. Subjek dalam penelitian ini adalah siswa kelas IV dengan siswa berjumlah 14 orang. Hasil persentase lembar aktivitas siswa siklus I pertemuan ke 1 dengan rata-rata 5,47 %,dan siklus I pertemuan ke 2 dengan rata-rata 6,16 serta lembar aktivitas siswa siklus II pertemuan ke 1 dengan rata-rata 6,88 dan siklus II pertemuan ke 2 dengan rata-rata adalah 7,29 penumbuhan antara siklus I pertemuan ke 1 dan siklus I pertemuan ke 2 dan siklus II pertemuan ke 1 dan siklus II pertemuan ke 2 adalah 25,8%. Berdasarkan uraian di atas, dapat disimpulan bahwa dengan melakukan pembelajaran menggunakan metode role playing dapat menumbuhkan aktivitas pembelajar IPS di sekolah dasar
Author Self-references: Authorial Voice.
No full textABSTRACT Wijayanti, Lely Tri. 2013. Author Self-references: Authorial Voice. Thesis, English Department, Faculty of Letters, State University of Malang. Advisor: Dr. YazidBasthomi, M.A Keywords: author self-references, authorial voice, corpus study Establishing strong authorial voice can be achieved through authorial explicit presence in a text. A number of the previous research projects have argued that first person pronoun is the most pivotal way in projecting the author identity. Building upon theerstwhile research findings(see e.g. Hyland, 2001; 2002b), the present corpus based study aims at examining kinds of author self-referencesand how they are employed by EFL learners to establish authorialvoice in thesis writing. The corpus data were taken from 124 undergraduate theses submitted in the past three consecutive years (2013, 2012, and 2011) to the English Department, State University of Malang. I utilized digital corpus software, namely AntConc 3.2.4w, to analyze the corpus comprising of 1.587.059 words in total. This process is an attempt to find out self-references established in thesis writing. Referring to Hyland (2001: 212) who has found 28 expressions of self-mention, there are no less than 18 varieties of author self-referencefound in this study, attesting the notion that the academic writing of EFL students undeniably indicates the enactment of authorial voice. Concerning the next question, the rhetorical choice of EFL students in employing self-references, I made some classifications regarding the distributionofself-references in the selected thesis’ sections—main and parenthetic academic texts—and the writer’s point of views: first person singular pronouns, first person plural pronouns and third person singular pronouns.Since the analysis of the present study used inductive method, the emergence of any issues in further discussion is likely to happen; hence, the present study also can be referred to as qualitative research. Despite the ample studies focused on first person pronouns as author self-representation, this study is distinct in that it discloses some empirics regarding the use of author non-pronoun self-references which stands out as the most prevalent author self-referencesin EFL students’ academic texts. Having said this, I hypothetically believe that the rhetorical choice of author self-references is very much influenced by current issues in academic writing and predominantly by cultural norms (and inculcation) of the EFL students.
Implementasi Evaluasi Pembelajaran Go Buya di MIS Istiqomah Perbatasan Entikong Kalimantan Barat
No full textCultural literacy plays a crucial role in education, not only as an effort to protect and promote local and national cultural heritage, but also as a way to shape the identity of the Indonesian nation in society. This aims to ensure that love and preservation of cultural riches is maintained. MIS Istiqomah Entikong is located on the border between Indonesia and Malaysia. The aim of implementing the Go Buya Learning evaluation for students is to improve the quality of learning and develop insight into cultural literacy, and to see the implementation of Go Buya learning through learning media using educational and interactive games in accordance with student development whose results can be measured well. The strategy used in this research service activity is the Participatory Action Research (PAR) approach. The steps taken in this service activity are (1) conducting interviews with teachers and students at MIS Istiqomah Entikong regarding Go Buya Learning (2) Preparing materials and evaluation instruments in Go Buya learning (3) Making evaluation instruments for Go Buya learning and ( 4) Implementation of assistance for activities carried out from the observation stage, implementation process and overall evaluation of Go Buya learning
- …
