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THE ROLE OF PASTRY SECTION AT SAHID JAYA SOLO HOTEL
Full text linkABSTRACT
Nurul Badriyah, 2011,“The Role of Pastry Section at Sahid Jaya Solo Hotel”,
English Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret
University.
Hotel is one of the important roles in the tourism industry. A Hotel has
many departments for its operational activities; one of them is Food and Beverage
Department. Pastry section is a section of the Food and Beverage Department in
Hotel. This report is based on the experience during the job training as a trainee in
pastry section at Sahid Jaya Solo Hotel for three months, January 18th, 2010 to
April 18th, 2010.
This final project report describes the Pastry section in general, such as the
job description, the product produced by the pastry section, the role of pastry
section at Sahid Jaya Solo Hotel with other division and the solution of problem
by the pastry section. Hopefully, this final project report will be beneficial for the
Hotel to increase their quality in product and service. For the reader, it is
beneficial to enrich their knowledge about pastry.
The jobs of a trainee in Pastry section are helping the pastry cooks,
keeping the cleanliness of pastry area, and preparing the product for coffee break.
Pastry section makes many kinds of bread for breakfast everyday, such as
sweetbread, croissant, danish and white bread. The Roles of Pastry section are for
making and preparing cake, bread, snack and dessert. The Pastry section is also
suggested to make more creations for its products, so the guests are interested in
tasting the pastry product
PASTRY SECTION AT SAHID JAYA HOTEL
Full text linkThis report is based on the job training which has been done by the writer
in Pastry Section at Sahid Jaya Hotel Solo. The writer chose pastry section to be a
topic in this final project report because there are many interesting things which
can be studied from pastry, such as the process of making cake and bread and the
process of arrange bread before it is served to the guests.
This report has some objectives which will be explained by the writer. The
objectives are describing about the responsibilities, the activities, and the pastry
products in Pastry Section of Sahid Jaya Hotel Solo. This report also describes
about the strength and weakness in Pastry Section.
Methods which were used by the writer to collect the data in this report
were observation and interview. The writer observed about the place, the utensils
which were used in making cake process, and about the strength and weakness
there. Interview method was used by the writer to collect the data about the
responsibilities, the activities, and the pastry products.
Pastry Section is a place to make any kinds of cakes, bread, and desert to
the guests. This section is smaller than the main kitchen but it has many
responsibilities and activities on the day. Pastry Section has a lot of pastry
products and each product has many variations. Pastry Section has also strength
and weakness side. One of the strength sides such as the taste of food which is
produced by Pastry Section is different from others. Beside that, Pastry Section
has weakness such as limited worker, inadequate ingredients, and limited utensils
The Key of Success of Public Relation Officer In Kusuma Sahid Prince Hotel
Full text linkThis final project explains about the strategies of Public Relation Officer
in building the good image. The activities of Public Relation in building and
maintaining good relationship between internal and external public is important to
build the positive image. This report is to identify the job and the strategies of
Public Relation Officer.
There were two types of data collecting methods used in this final project.
They were observation and library study. The collected data gave detail
information related to job description and strategies of Public Relation Officer in
Kusuma Sahid Prince Hotel Solo.
Based on the observation done during the job training in Kusuma Sahid
Prince Hotel Solo, a Public Relation Officer must make good relationship
between internal and external public to make positive image with it strategies.
The discussion analyses the issues related to those strategies.
The Job description and the strategies of the cases are identified. The job
description of Public Relation officer in Kusuma Sahid Prince Hotel is suitable
with the theory of Cutlip and Broom, 1999:9, which are publicity, advertising,
press a gentry, public affairs, issues management, lobbying, investor relations,
development. And the responsibility of Public Relation Officer in Kusuma Sahid
Prince Hotel are successfully done, such as dealing with guest and general
public’s complaints and inquires positively and promptly under the guidance of
Sales and Marketing Manager. One of indicators of Success is Kusuma Sahid
Prince Hotel customer satisfaction increases almost at maximum level. The writer
gives some suggestions to the Public Relation Officer to finish the “warta wigati”
on time and maintenance the Kusuma Sahid Prince Hotel website
The functions and responsibilities of foods and beverages product division in Sahid Jaya Hotel Solo
Full text linkThis Final Project is written based on the job training which has been done at the foods and beverages department of Sahid Jaya Hotel Solo. The objectives of this report are to describe the job description of Chef Food and Beverages Product in Sahid Jaya Hotel Solo, and to explain the functions and the responsibilities of Food and Beverages Product division in Sahid Jaya Hotel Solo. The data of this report are taken from the observation and interview. From the observation and interview it shows that foods and beverages product division in Sahid Jaya Hotel Solo has two functions they are; as the major of producing food and beverage product and as supplier of foods and beverages when the hotel has a banquet event or some order. Besides those functions, Kitchen Sahid Jaya Hotel Solo has a lot of responsibilities such as; Responsibilities for banquet event, Restaurant, Coffée shop, and event order. For the banquet event, kitchen has more responsibilities; they are responsible to receive the guests complaint about the taste of food, and to refill all of foods and beverages at the banquet event. In the restaurant, kitchen has a responsibility for handling the guest order. In the coffee shop, kitchen has a responsibility to control many kinds of beverage. For the event order, kitchen has responsibility to cook the order from the room guest order
JOB DESCRIPTION OF A RECEPTIONIST AT KUSUMA SAHID PRINCE HOTEL SURAKARTA
Full text linkHotels as a part of the hospitality industry try to create an attractive
image to differentiate themselves from others. This is important in luring travelers
which will directly affect the development of the hotel itself. This can be achieved
only through the efforts of all elements of the hotel which are divided into several
departments. The front office department, especially, should have good
cooperation among its staffs because the front office has most direct contact with
the guests. The receptionist as a part of the front office department has a large
responsibility as a representative of the hotel which should create a good image.
This paper sets out to describe the job scope of a receptionist at
Kusuma Sahid Prince Hotel, Surakarta based on the job training undergone by the
author. The receptionist plays important role in handling the guests’ needs. To
give the best service, a receptionist must have good knowledge about all sectors in
the hotel and also the information external to the hotel related to the guests’ needs.
It is also supported by good and professional grooming based on appropriate hotel
standards.
From the data, one conclusion that can be drawn from this study is
that the job description of a receptionist in Kusuma Sahid Prince Hotel includes
various aspects. The receptionists of Kusuma Sahid Prince Hotel have a large
responsibility to know the job scope and do it to the best of their ability in order to
build an attractive image of the hotel
Tugas Final Test Ahmad Sahid Sejarah Sosial Ekonomi
No full textTugas Final Test Ahmad Sahid Sejarah Sosial Ekonom
The roles of telephone operator section at Sahid Raya Hotel Solo
Full text linkHotel is a service industry, which has some departments. One of the
departments is Front Office Departments. It is the most important department in a
hotel industry. It is divided into many sections such as Reception, Reservation, Guest
Relation Officer, Telephone Operator, and Concierge. Each section has an important
role in Front Office Department. One of the important sections is Telephone
Operator.
This report describes the roles of Telephone Operator Section at Sahid Raya
Hotel Solo. The basic roles are: operating the switchboard, answering and handling
the telephone, providing services information, handling morning and wake up call,
handling paging, and providing message services
However during job training, the writer still found several weaknesses of
Telephone Operator Section there. The weaknesses are the poor condition of
telephone switchboard, the cleanliness of telephone switchboard, the poor condition
of office, the poor condition of staffs, and the poor foreign language ability of
officers. However, Sahid Raya Hotel Solo has efforts to improve service quality. The
efforts are: Sahid Raya Hotel Solo holds the training for the staffs twice in a month, it
has also tried to improve disciplines among the staff through several regulations, and
the last effort is that Sahid Raya Hotel Solo tries to improve the cleanliness.
In conclusion, Sahid Raya Hotel Solo still needs many improvements so that it
can give a better service to reach guests’ satisfaction
Tari Komposisi"Kurai Ka Jaumah"
No full textTari Komposisi"Kurai Ka Jaumah"
Karya: Sahid, Festival Tari Karya Baru Tk.Nasional, Pendapa ISI Surakart
SIKAP KONSUMEN TERHADAP PELAYANAN HOTEL SAHID RAYA YOGYAKARTA
Full text linkPenelitian im bertujuan untuk mengetahui dan menganalisis sikap konsumen terhadap pelayanan Hotel Sahid Raya Yogyakarta. Metode penelitian yang digunakan dalam riset ini adalah : (1) Kajian literatur, (2) penyebaran kuesioner, (3) menganalisis data dengan metode Multiatribut Martin Fishbein untuk mengetahui faktor-faktor apa yang mempengaruhi sikap konsumen Hotel Sahid Raya Yogyakarta dalam memilih sebuah hotel, serta sikap keseluruhan konsumen terhadap pelayanan Hotel Sahid Raya Yogayakarta, The Mann Whitney U-Test untuk mengetahui ada tidaknya perbedaan sikap antara konsumen yang sudah pernah lebih dan satu kali dengan yang baru pertama kali menggunakan jasa Hotel Sahid Raya yogyakarta.
Ada tiga hasil yang diperoleh dan penelitian ini. Pertama, faktor yang dianggap penting dalam memilih sebuah Hotel baik bagi konsumen yang sudah pernah lebih dari satu kali maupun yang bare pertama kali menggunakan jasa Hotel Sahid Yogyakarta menilai bahwa faktor pelayanan yang ramah dan sopan merupakan faktor penting dalam memilih sebuah Hotel.
Kedua, faktor alternatif produk yang beragam dianggap tidak penting dalam memilih sebuah Hotel bagi konsumen yang sudah pernah menggunakan lebih dari satu kali Hotel Sahid Raya Yogyakarta. Sedangkan bagi. konsumen yang bare pertama kali menggunakan jasa Hotel Sahid Raya Yogyakarta, menganggap bahwa faktor harga sesuai dengan kualitasnya tidak penting dalam memilih sebuah Hotel.
Ketiga, secara kualitatif dapat disimpulkan bahwa komposisi sikap konsumen
yang sudah pernah lebih dan satu kali menggunakan jasa lebih baik daripada konsumen yang bare pertama kali menggunakan jasa Hotel Sahid Raya Yogyakarta
Peningkatan Brand Awareness Hotel Sahid Serpong Melalui Media Iklan
Full text linkLaporan praktik kerja lapangan ini membahas mengenai praktek kerja lapangan yang dilaksanakan oleh penulis di Hotel Sahid Serpong terutama pada divisi Sales and Marketing. Hal ini dilatar belakangi oleh maraknya pembukaan hotel � hotel baru di Indonesia yang berkembang dengan pesat dan membuat persaingan bisnis antar hotel menjadi semakin tinggi. Sehingga menyebabkan diperlukannya penerapan ilmu integrated marketing communication terutama dalam melakukan strategi advertising untuk meningkatkan brand awareness hotel tersebut. PT. Sahid Hotel Management and Consultant (SIHM&C) adalah perusahaan yang bergerak dibidang perhotelan selama kurang lebih 25 tahun. Perusahaan yang berbasis layanan manajemen dan konsultasi hotel ini berdiri sejak 27 Mei 1994 dengan komitmen dan konsistensinya dalam mengembangkan hotel berbintang yang berkualitas di seluruh Indonesia. Salah satu hotel yang baru saja dibuka di kawasan BSD City yaitu Sahid Serpong tidak serta merta membuat hotel ini terkenal hanya karena berlabel Sahid. Meskipun telah dikenal dan memiliki pelanggan yang cukup banyak, tetapi masih banyak yang belum mengetahui tentang hotel Sahid Serpong ini. Hal ini membuat butuh lebih dari brosur, website dan sales agar konsumen lebih mengenal hotel Sahid Serpong. Untuk itu hotel Sahid Serpong memerlukan komunikasi yang tepat dalam menyampaikan pesannya seperti menggunakan iklan guna mendukung strategi perusahaan kedepannya dalam menarik konsumen dan menaikkan citra perusahaan dimata konsumen. Dengan strategi iklan yang tepat, diharapkan konsumen dapat lebih mengenal hotel Sahid Serpong dan menggunakan jasa yang hotel Sahid Serpong tawarkan
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