1,720,973 research outputs found
Perceived Leadership Styles and Commitment to Service Quality Among Academic Staff: The Mediating Influence of Job Satisfaction
Get PDFPast researches have suggested that some universities in Malaysia were losing student because their standard of service quality was not up to the expectation. This gives emphasis that there is some concern in the way the students' were being treated or handled. With the global and national competition, growth of public and private universities there is a need for academic leaders to not only transform the national academic outlook from the national perspective but also to motivate the academic staffs' commitment towards service quality excellence.
Therefore, the primary objective of this study was to explore the relationships of perceived leadership styles and commitment to service quality, mediated by job satisfaction among the academic staff in selected Malaysian Universities. Specifically the objectives were : 1) to determine the status of commitment to service quality among the academic staff in selected Malaysian Universities; 2)
to determine the status of job satisfaction among the academic staff in selected Malaysian Universities; 3) to determine the relationships of perceived leadership styles on the commitment of the academic staff towards service
quality in selected Malaysian Universities; and 4) to determine the mediating effects of job satisfaction on the relationships of perceived leadership styles and the commitment of academic staff to service quality in selected Malaysian Universities. Based on the objectives and research questions, four (4) hypothesis were proposed to determine the relationship between perceived leadership styles and commitment to service quality and the mediating effects of job satisfaction on the relationship between perceived leadership styles and commitment to service
quality of the academic staff. The sample for this study consisted of academic staff from six universities in
the Klang Valley, Malaysia. Majority of the respondents were from the business faculty, between the ages of 30 and less than 40 years old, with masters and other qualifications and with between 1 and less than 5 years of teaching experience. The total useable questionnaires were 387 with a response rate of 36 percent from both private and public universities. This study reveals that perceived leadership styles have a significant positive relationships on the academic staffs commitment to service quality. Job
satisfaction was found to have only a partial mediating effect on transformational and transactional leadership styles and commitment to service quality. There were also significant differences in academic staff commitment
to service quality and job satisfaction among the public and private universities in Malaysia. The findings of this study contribute in the specific area of literature, theory and also in research design. Among the recommendations made to the policy makers and academic leaders at the universities were in enhancing the commitment of the academic staff to service quality by achieving job
satisfaction, ranking service quality as the number one priority and opening avenues for collaboration with the government in training of academicians in leadership. Several suggestions were also made for future studies such as the inclusion of new variables, dyadic methods of sampling, longitudinal methods of data collection and the adaption of measurements to suit the local culture
Mediating effect of self-efficacy in the relationship between technology competency and learners' acceptance and usage of e-learning portal
Get PDFThe purpose of this study is to investigate the mediating effect of self-efficacy in the relationship between technology competency and learners’ acceptance and usage of e-learning portal among adult learners in one private university in Malaysia. The sample consists of 153
adult learners from various business programmes. Structural Equation Modeling (SEM),employing AMOS 22 was used to test the mediation effect and also the relationship between technology competency of learners with learners’ acceptance and usage of the e-learning
portal. A non-significant relationship was found between technology competency with learners’ acceptance and usage of the e-learning portal. However, when the mediation
hypothesis was tested, the result indicates that self-efficacy fully mediates the relationship between technology competency and learners’ acceptance and usage of the e-learning portal.
This study implies to policy makers that there is a need to train adult learners in the e-learning environment by reinforcing learners’ self-efficacy to influence them in accepting and encourage them to use of the e-learning portal at their university
Gen Y’s Needs and Intention to Stay in the Banking Sector, Mediated by Perceived Organizational Support
No full textPrevious studies have shown that banks in Malaysia play a critical role in generating spillover effects to
other sectors and creating new industries for the economy. However, in today’s competitive corporate
environment, especially in the banking sector, retaining their highly skilled and knowledgeable employees
is still one of their biggest challenges. Despite numerous perks, rewards and benefits given to the Gen Y
employees, pastscholars have found that the employers were still not able to retain them. Gen Y are known
for their technological and internet expertise, however, they are seemed to be outspoken, not loyal, and
unable to stay long in an organization. Therefore, the aim of this concept paper is to determine the impact
of social, emotional and learning needs towards the intention to make Gen Y employees stay in the banking
sector in Malaysia. Incapable of retaining the Gen Y employees will make employers incur severe losses in
terms of money, rapid recruitment, training and career succession planning. Therefore, to maintain high
quality, competent and knowledgeable employees, we must understand the Gen Y’s intention to stay with
regard to their social, emotional and learning needs. Consequently, we can plan and implement
contemporary human resource functions related to this young generation effectively, in order for them to
perform their duties diligently and how they could be retained in the banking industry. (Abstract by authors
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Employer branding and employee engagement of furniture retailer in Klang Valley
Get PDFThe paper discussed on the relationship between employer branding and employee engagement among employees in selected furniture retailers in Malaysia. This study also looks into the state of employees’ engagement and gender differences in their engagement towards their organization. Furniture retailing falls under the retail trade industry that contributed about RM35.7 billion to Malaysia GDP in 2017 with expected growth of 8.7 percent. However, the industry suffers an average yearly employee turnover rate of 13 percent. Amid this high turnover, the raising question is can popularity of employers’ branding can result in employee engagement leading to their retention in the organisation. 350 respondents were chosen randomly and 120 (30%) respondents had given feedback on the personally administered questionnaires. The result revealed that there is significant relationship between employer branding and employee engagement. The study also indicated that work challenging is the most important variable which led to drive the employee engagement. Consequently, there is significant difference between male and female in terms of engagement. Organisation, hence may consider leveraging employee engagement which may lead to retaining their employees. Future research may consider researchers to pursue a longitudinal method of research design across a variety of firm-sizes and industries that would be more significant in making generalizations
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
- …
