1359 research outputs found
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Increasing E-learning Modalities through Creative Use of Technology in the Post-Pandemic Era
No full textThe post-Pandemic Era leaves us with the question of whether to pursue the move toward digital education or step back into face-to-face education. The reasons for the debate can vary from the lack of infrastructure to stringent national qualification agencies. Regardless, the pandemic has taught us to be adaptable. As such, progress must be made in both formats, digital and conventional education. In moving e-learning forward while coping with diverse needs of global education across geographical, age, ethnicity, and socioeconomic boundaries, the inclusion of read, watch, and listen (RWL) modalities becomes essential. Successful deliveries of different modalities lie in creativity and creative use of technology that is driven by the achievement of targeted learning outcomes. This chapter attempts to discuss the experience of creating RWL modalities by embracing the universal design, and other creative use of technology to develop twenty-first century learners. (Abstract by authors
The development of a research framework for inventory performance improvement of the automotive manufacturing industry: review of literature from 2011-2020
Full text linkThe main purpose of this study is to examine existing literature on how inventory performance in the automotive manufacturing supply chain can be improved. Articles reviewed are from the last ten years that is related to automotive manufacturing industry and targeted to inventory performance. Transformational changes are happening in the automotive manufacturing supply chains with ubiquitous technology leading the transformation. Inherently, due to its outsourced manufacturing in dispersed locations globally, communication and coordination would be affected in some form. This results in companies in the automotive manufacturing supply chain resorting to hold more inventory to mitigate the uncertainty. Therefore, to address this issue, this study conceptualises a theoretical framework that is adapted from Galbraith’s (1974) Organisational Information Processing Theory. The recommended framework may provide a guide to practitioners on understanding the intricacies of supply chain integration and how technology tools may help in mitigating risks and improve inventory performance (Abstract by authors
Intention to participate in tax evasion: a survey of accounting and non-accounting background employees
No full textTax evasion is still justified by Malaysian citizens as being tolerable and acceptable, as seen by the greater number of tax evasion cases and rise in unpaid tax figures in the country. This study examines the connection between attitude, perceived behaviour control and subjective norms towards tax evasion behaviour between the accounting and non-accounting background. (Abstract by authors
Generation Y’s behavioural usage of small businesses’ retail websites: gender difference
No full textPurpose
To better understand continuities and changes in consumer behaviour, it is also important to examine the original antecedents of unified theory of acceptance and use of technology 2 (UTAUT2). Studying Generation Y is crucial for developing competitive online marketing strategies, as Generation Y plays a substantial role in online purchases. Therefore, this study aims to examine the actual use of small business websites based on the UTAUT2 among Generation Y.
Design/methodology/approach
A total of 375 valid questionnaires were collected via a systematic sampling among Generation Y in Canada. All participants in the study had at least a high school education, were internet and computer literate, and had purchased a good/service from the retail websites of Canadian small businesses.
Findings
The results show performance expectancy, hedonic motivation, social influence and habit have significant effects on behavioural intentions. The habit and behavioural intentions also have significant effects on actual usage of small businesses’ retail websites. Additionally, this study supported the significant difference between male and female UTAUT2 models.
Practical implications
The study examines how small retail businesses can attract and retain Generation Y customers by improving their website’s performance. Performance expectancy, hedonic motivation and social influence are significant factors in determining behavioral intention. Small businesses can enhance their website usability, design and content to increase customer satisfaction and loyalty. Hedonic motivation is crucial for Generation Y customers, who seek pleasure and excitement when visiting websites. Social influence is crucial for male customers, whereas performance expectancy, hedonic motivation and habit are more important for female customers. The study also suggests that Canadian governments should encourage online purchasing to increase the usage of small retail business websites.
Originality/value
This study provided few valuable insights into small businesses’ retail websites behavioural intentions and actual usage between males and females in Canada
21st Century Literacy Skills Among Open Distance Learners
No full textDue to ever changing business environment in the 21st century, employers are demanding a workforce with a
different set of skills today. Employers have raised their concerns about the need for a future workforce due to
dynamic change in the working place. The workforce needs to be able to handle tough situations which include a
well-rounded skills from various areas. Digitalisation is one of the main changes that make the market operation
change from physical brick and mortar business to online and virtual business. Skills are needed to be
implemented, emphasised and introduced in the education system. Hence, this study aims to study the 21st century
literacy skills in open and distance learning (ODL). ODL is a learning that is flexible and conducted online with
mainly working adults. This study studies the learning outcomes of a course based on the affective, behavioural and
cognitive domains. The results of this study would be able to provide insight to higher education on the improvising
the syllabus covered in order to meet the aims of Malaysian 21st Century Learning (Pembelajaran Abad ke-21
(PAK21)). (Abstract by authors
An Examination On E-Banking Service Quality And Its Significance On E-Satisfaction And E-Loyalty: An Asian Study
Full text linkThis research aims to explore the importance of e-service quality dimensions in an e-banking atmosphere by providing a review of how e-service quality perceptions have evolved through the continuing stream of change in banking technology. This paper also helps to ascertain the complex relationship between e-service quality, customer satisfaction and the customer loyalty amongst e-banking customers. Data were collected from an online survey, based on the responses of 376 online customers of different banks, the “Structural Equation Modelling”(SEM) techniques was used to test the “reliability and validity” of the suggested model. The analysis was performed on the service quality dimensions from the SERVQUAL scale. The study re-examines traditional service quality in the e-banking era and the findings are important to have a better understanding of customers’ perception of service quality of internet banking and consequently on how to improve their satisfaction with respect to the online aspects of service quality. (Abstract by authors
The impact of social media marketing on working adults’ purchase intention via e-commerce after Covid-19 pandemic
Full text linkTechnological advancement has been vulnerable in complimenting how consumer
conduct their buying behavior. Social media, has fast been becoming a popular platform
for dealers to reach customers when promoting and introducing products o gain more
business opportunities and profits. Social Media continues to evolve in facilitating
business and service growth by incorporating improved features to ease online
interactions. This research aims to determine the impact of social media marketing on the
factors influencing online purchasing intention via e-commerce among working adults in
Malaysia after the Covid-19 pandemic. The pandemic has made online purchasing an
excellent choice for conducting business transactions, mainly for safety and fear of
getting into close contact with persons infected by the deadly virus. Hence, it is necessary
to explore the insights on consumer buying intention from the perspective of scientific
research in the business discipline that has become the objective of this study. The
findings have successfully proven that the independent variables, i.e., the perceived
Customer Trust (CT), perceived Product Usefulness (PU), perceived Service Quality
(SQ), and perceived Social Media Marketing (SMM), do have significantly influenced
the consumers purchasing intention after Covid-19 pandemic. The impact of social media
marketing on working adults’ purchase intention via e-commerce after Covid-19 has
resulted in a positive future outlook, especially towards business entities. The influence
of social media marketing itself towards working adults can help those involved in
advertisement and content-creating industries to continuously conduct research with the
possibility of taking up their creative skills to a higher level. (Abstract by author
Secondary School Students’ Counselling Needs: What Components Are Important?
No full textCatering the difficulties and challenges of secondary school students is delicate. Receiving adequate information and
support both mentally and emotionally at this stage is crucial for their development shortly before and after they
graduate school, thus needing serious attention from school counsellors. Conducting comprehensive and effective
counselling programmes addressing the said issues requires identification of the specific needs of their students. This
study was conducted to identify the components of counselling needs perceived as important by secondary school
students themselves. This study applied the qualitative research design with phenomenological techniques due to its
relevance in describing and understanding the components of counselling needs outlined by the research objective. The
participants involved 16 secondary school students who were purposively selected from two secondary schools in
Selangor, Malaysia. The data were collected through semi-structured focus group interview sessions and analysed
using the Thematic Analysis method. From the analysis, it was found that the components of counselling needs
perceived as important by the research participants are grouped into six different categories; leading with personal
development needs, then emotional needs, career development needs, academic needs, peer relationship needs, and
family needs respectively. Other than helping school counsellors strategise their work in assisting students to endure
their life challenges, the identified counselling needs components can also assist researchers in developing instruments
related to counselling needs assessment. (Abstract by authors
Factors Affecting Intention To Stay Among Nursing Staff At Selected Private Hospitals
No full textMany factors in the healthcare industry affect the nurse's work, but some major factors influence them to leave the organisation. Nurse retention is one of the major challenges faced by the healthcare industry, due to which the turnover rate of nurses increases. The healthcare industry is growing daily and needs more nurses, but due to the exhausting labour and challenging work, most people leave the industry early and look for better opportunities. This study aimed to determine the factors affecting nursing retention and turnover in a selectedprivate hospital in Selangor, Malaysia. This descriptive, cross-sectional quantitative study involved 133 nursing staff through a self-administered survey questionnaire to know the respondents' viewpoints; the participants gave mixed responses about staying and leaving the organisation. However, from their statements, it is clear that they wanted the industry to improve the training and development process, work-life balance and reward and recognition policy. The high turnover rate of nurses will cause detrimental effects on patient care if nurses' lack of training and development influence nurses to leave the organisation (Abstract by author