1,721,047 research outputs found
Does buyers' dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships
No full textDrawing upon supply chain management research and the theoretical lens of relational embeddedness, our study develops the hypothesis of an inverted U-shaped relationship between the dependence of a third-party provider of service related to a servitized manufacturer’s product(s) and the manufacturer’s financial performance. This proposition is tested empirically using financial-statement-based data from 190 manufacturer-service provider relationships. The results confirm the presumed diminishing returns of service provider’s dependence. They further show that the economic effects of dependence concern the manufacturer’s ability to profit from sales (as measured by ROS) as well as the ability to generate sales (as measured by ATO)
Service providers and firm performance: investigating the non-linear effect of dependence
No full textPurpose Servitized manufacturers can leverage close relationships with external providers of product-related services to mobilize value creation and improve the responsiveness of their offerings to customer needs. The purpose of this paper is to investigate the economic link between the relational embeddedness of external service providers, as arising from the key dimension of dependence, and firm performance. Design/methodology/approach The study evaluates financial statement data pertaining to 190 dyadic relationships of servitized manufacturers with service providers operating in downstream channels and accounting for more than 10 per cent of their revenue. Findings The results indicate that service providers’ dependence has an inverted U-shaped relationship with manufacturers’ return-on-assets (ROA), via non-linear effects on return-on-sales and asset turnover. The results therefore suggest that the observed U-shaped relationship for ROA is driven by diminishing returns of dependence in terms of both differentiation ability and operational efficiency. Research limitations/implications Future research could examine other dimensions of embeddedness, as well as contingency factors that may influence the embeddedness–performance relationship. Practical implications The study conclusions suggest that managers of servitized firms should foster the embeddedness of external service providers, but they should also be careful to maintain an adequate level of dependence to maximize benefits and minimize liabilities. Originality/value The study adds to the limited research delving into inter-firm relationships between servitized manufacturers and external service providers. It empirically demonstrates the economic effects of service providers’ dependence-based embeddedness, challenging the general assumption about a monotonic positive effect of relational embeddedness
INDICADORES DE DESEMPENHO PARA UM SETOR DE TECNOLOGIA DA INFORMAÇÃO E COMUNICAÇÃO DE UMA IES PÚBLICA: UM MÉTODO BASEADO NO PERFORMANCE PRISM
Get PDFOs Indicadores de Desempenho são aplicados em vários segmentos como ferramenta essencial e como diferencial para o planejamento e para subsidiar a tomada de decisão. Nesse contexto, a eficiência na gestão pública constitui um fator fundamental para o aumento das ações governamentais que visam à melhoria da prestação dos serviços ao cidadão. Por sua vez, o Estado brasileiro é influenciado por uma abordagem administrativa pública mais gerencial, focada nos resultados. Dessa forma, devemos considerar o desempenho e os impactos do uso de Tecnologia da Informação e Comunicação (TIC) na tomada de decisão e nos resultados advindos de suas aplicações em relação aos objetivos, metas e requisitos da instituição. O propósito deste estudo é apresentar indicadores de desempenho para um setor de Tecnologia da Informação e Comunicação de uma Instituição Pública de Ensino Superior, a fim de auxiliar a mensuração até que ponto seus objetivos e estratégias estão sendo alcançadas para atender as demandas da organização. Para a realização do trabalho, utilizamos o Performance Prism como framework criando indicadores eficientes em termos de satisfação e contribuição dos Stakeholders. Concluiu-se que os indicadores criados servem como instrumento para avaliação do setor de TIC de uma IES pública, porquanto contempla as demandas das partes interessadas de maneira eficiente
Impact of firm characteristics on survival: an empirical analysis in the context of service strategies
No full textThis study uses secondary data pertaining to 80 bankrupted firms and 223 matched survivors to investigate the mediating
role of firm characteristics on the relationship between service provision and manufacturing firm performance. We find
that overall business diversification (as measured by unrelated entropy), availability of uncommitted slack resources, and
degree of domain initiative have significant direct impact on the likelihood of firm survival. Furthermore, we observe that,
without the support of other firm characteristics, the service strategy is important but insufficient to allow firms to escape
from failure
Examining the influence of service additions on manufacturing firms' bankruptcy likelihood
Get PDFBy evaluating secondary data from 74 bankrupt manufacturers and 199 matched non-bankrupt competitors, this study investigates the relationship of manufacturers' service offerings to their survival. While showing that the number of services offered is not significantly associated with bankruptcy likelihood, the results suggest that greater numbers of product-related and product-unrelated service offerings do reduce bankruptcy likelihood when properly complemented by firm-level contextual factors. Offering more product-related services causes bankruptcy likelihood to decrease for those companies that have a sufficiently diversified product business. In turn, companies with sufficient slack resources can expect bankruptcy likelihood to be reduced from the offering of more product-unrelated services. In contrast, companies should not expect that successful product sales per- formance will increase their chances of survival by focusing on product-dependent services. In light of these find- ings, this study challenges the notion from conceptual literature that additional services per se increase the chances of firm survival; it extends prior empirical studies in uncovering critical firm-level context effects; and it proposes portfolio theory as a theoretical foundation to examine manufacturers' service expansions
Assessing strategic knowledge assets in eBusiness
No full textCapabilities and their underlying knowledge assets represent the new competitive resource for eBusinesses. The research presented in this paper utilises a series of case studies to identify the key capabilities and knowledge assets for eBusinesses. The paper suggests the Knowledge Assets Map as a framework to identify and manage key capabilities and key assets in today’s economy. Furthermore, the paper provides a list of metrics to evaluate capabilities and knowledge assets
A capability-based view of service transitions
No full textWe identify a range of organisational capabilities that are conceptually intertwined with manufacturers’ ability to implement service-growth strategies. We examine the cases of 138 companies from the aerospace and defence industry to identify connections between the presence of these capabilities, the composition of the service offering, and companies’ financial performance. Our methodology is based on rigorous content analysis of annual report narratives and secondary quantitative data
ESRC business engagement project: A scoping study of contemporary and future challenges in the UK retail sector
No full text
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
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