1,007 research outputs found
Service innovation as a process of sense-making
No full textStarting point of our study is that service innovation is a collective phenomenon where new
meanings emerge and are shared among actors. The attention shifts from the outcome (the
innovative offering) to the process of service innovation. Concepts from social construction
help us in better framing service innovation as a process of co-construction and sense-making
by companies, customers and other partners as inter-subjective actors in a social, economic,
cultural context (Edvardsson et al. 2010)
A repetition of a questionnaire study of reality management when awakening during night
No full textMed tillägg av en fråga upprepas studien redovisad i skriften Edvardsson, B. (1999). "En empirisk studie av svårigheter att skilja på inre och yttre händelser". Även denna samt granskningen av material i ett rättsfall där båda studierna användes i domskrivningen finns inlagd på DiVA. I replikationen medverkar N = 54 studerande i socialt arbete. Resultatbilden är likartad den första studien.This is a repetition of another questionnaire about reality management during night. One question is added. N = 54. The results confirm difficulties in reality management when awakening during night.Se även en mer omfattande skrift om "dröm-verklighet-förväxlingar" av Bo Edvardsson, inlagd på DiVA, och baserad på ett material med insamlade dröm-verklighet-förväxlingar. </p
En replikation av en empirisk studie av svårigheter att skilja på yttre och inre händelser [Elektronisk resurs]
No full textMed tillägg av en fråga upprepas studien redovisad i skriften Edvardsson, B. (1999). "En empirisk studie av svårigheter att skilja på inre och yttre händelser". Även denna samt granskningen av material i ett rättsfall där båda studierna användes i domskrivningen finns inlagd på DiVA. I replikationen medverkar N = 54 studerande i socialt arbete. Resultatbilden är likartad den första studien.This is a repetition of another questionnaire about reality management during night. One question is added. N = 54. The results confirm difficulties in reality management when awakening during night.</p
New insights into the initiation of atrial fibrillation: a detailed intraindividual and interindividual analysis of the spontaneous onset of atrial fibrillation using new diagnostic pacemaker features.
No full textDesign dimensions of experience rooms for service test drives : case studies in several service contexts
No full textPurpose - The objective of this exploratory study is to analyse "test drives" of service offerings in a variety of service contexts by applying existing design dimensions of experience rooms in order to develop some principles to assist service designers who are interested in developing such "test drives" for their potential customers.
Design/methodology/approach - An exploratory qualitative study was undertaken using three case studies with varying levels of simulation/artificiality. Data were collected from documents and interviews with service providers and customers and analysed using a framework of six dimensions
Findings - The study adds a sixth dimension to the existing five dimensions or experience rooms found in the literature It also proposes seven principles to guide designers who seek to create new service "test drives" The study also introduces the new notion of "value in pre-use" (a development of "value in use") to describe the potential value of "real" services yet to be purchased Finally the study documents some of the advantages and disadvantages of using "test drives"
Research limitations/implications - The exploratory and interpretive nature of the research, and the limited number of cases and respondents, limits the generalisability of the findings
Practical implications - The study provides several principles that can be used in the design of service "test drives".
Originality/value - This is the first paper to analyse the design dimensions of service "test drives" and to propose the notion of "value in pre-use"
Fiction, book talk and reading logs a way to discuss gender equality
No full textResearch topic/aim There is a risk of cultural reproduction of stereotypical gender patterns if subjects such as gender equality are not a part of planned school activities (Ocio, 2023). Therefore, student teachers need to become skilled within the area (Acar-Erdol et al, 2022). One way to support student’s learning is through including fiction in their training (eg. Bean & Harper, 2006; Mottart et al, 2009). Supportive and focused structures are needed when using fiction as part of teacher training (Höijer et al, 2024; Sumara et al, 2006), for example through reading logs and book talks (Chambers, 2014; Edvardsson, 2019). The aim of this study was to explore the different aspects of gender equality that were noted in reading logs. Theoretical framework Based on social constructionism (Burr, 2003; Gergen, 2009), a central understanding was that students socially construct how they perceive gender equality and that they have agency and capacity to negotiate these meanings. Methodology/research design This study was based on SoTL (Poole, 2018) and started with general observations which resulted in a structured project investigating the use of fiction in teaching gender equality. The data consists of 12 group reading logs from workshops with 97 student teachers. A thematic analysis process (Braun & Clarke, 2022) investigated how gender equality was constructed in relation to family-, working - and community-life. Findings Stereotypical patterns and societal structures of gender roles were noted in the reading logs. For example, traditional roles for women and men in a relationship and in professions, the concept of family, and societal norms and expectations. Relevance to Nordic educational research The findings show that fiction, book talk and reading logs provide a way to discuss gender equality in teacher training. References - Acar-Erdol, T., Bostancioglu, A. & Gözütok, F. D. (2022). Gender equality perceptions of preservice teachers: are they ready to teach it? Social Psychology of Education, 4(25), 793–818. - Bean, T. W. & Harper, H. J. (2006). Exploring notions of freedom in and through young adult literature. Journal of Adolescent & Adult Literacy, 50(2), 96-104. - Braun, V. & Clarke, V. (2022). Thematic analysis: a practical guide. SAGE - Burr, V. (2003). Social constructionism. Routledge. - Chambers, A. (2014). Böcker inom och omkring oss. Gilla böcker - Edvardsson, J. (2019). Läsa och samtala om skönlitteratur – med digitala verktyg. Studentlitteratur. - Gergen, K. J. (2009). An invitation to social constructionism. Sage. - Höijer, K., Bryntorp, A., Edvardsson, J. & Scazzocchio, A. (2024). Fiction as a didactic tool to explore challenging issues in Home and Consumer Studies. IJHE, 17(1), 48-62. - Mottart, A., Vanhooren, S., Rutten, K. & Soetaert, R. (2009). Fictional narratives as didactical tools: using Frank McCourt's Teacher Man in pre‐service teacher education, Educational Studies, 35(5), p. 493-502. - Ocio, A. R. (2023). ‘Theory is beautiful’: Resistance and counterresistance to gender equality in teacher training. Higher Education Quarterly, 78(3), 693-708. - Poole, G. (2018). Using intuition, anecdote, and observation. Rich sources of SoTL projects. In Chick, N. L. (ed.). SoTL in action. Illuminating critical moments of practice. Routledge. - Sumara, D., Davis, B. & Iftody, T. (2006). Normalizing literary responses in the teacher education classroom. Changing English, 13(1), p. 55-67
SHOULD WE DIFFERENTIATE BETWEEN BUSINESS AND PRIVATE CUSTOMERS?
No full textThe literature on how customers make their service-provider choices largely distinguishes between private and business customers, and companies’ offerings have been separated accordingly. This study takes a closer look at the possible differences between these two customer categories. The results are explorative and based on both qualitative and quantitative studies focusing on customers’ actual behavior. The findings show that it is not only job-related aspects such as “being able to work” that influence business travel, and that private matters such as “time with the family” are clearly of equal significance in the choice situation. Price perception is important, but only when it is set against the appropriate social costs. The contradiction appears in the airlines’ offers to these customers, which are generally specifically job related. The results of the present study show that most business customers are, in fact, “private customers”.air travel, customer relationships, business-to-business relationships, preferences, choice, service
Skin-to-skin contact definitions in included studies where defined (alphabetical) by author/s name.
No full textSkin-to-skin contact definitions in included studies where defined (alphabetical) by author/s name.</p
The Role of the Employee: An Exploratory Study in Service Recovery Satisfaction in the Luxury Resort Industry
No full textSatisfaction plays a key role in the service industry and especially in the hospitality industry (Edvardsson, Johnson, Gustafsson & Strandvik, 2000). This study seeks to explore satisfaction and organizational commitment in relation to service recovery performance among luxury resort employees. This study is a replication of a previous study conducted by Yavas, Karatepe, Avci & Tekinkus (2003) and was carried out on a pilot study basis. The pilot study was conducted to determine if there is enough support for studying the model proposed by Yavas, Karatepe, Avci & Tekinkus (2003) in the original study. The results support further development of the study within the luxury resort setting
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