190 research outputs found
No. 595 Misty Murphy
No full textTranscript (17 pages) of interview by Matt Driscoll with Misty Murphy on January 23, 2010Murphy (b.1970) grew up in Salt Lake City, Utah, and currently resides in Saint George with her husband, Bill Ohran. Misty\u27s father started the Ski Jumping Program at Alta, and she was a committed skier before she began climbing at the age of 27. She is also a musician, and discusses the connections she experiences between climbing, music, and dance. She often plays music at climbing events and fundraisers. Misty discusses the development of the climbing community during the past fifteen years with specific commentary on the growing involvement of female climbers. She prefers climbing with women because of the comfortable dynamic between female climbers and their shared understanding of the different way women tend to move on rock. Misty maintains an active blog spot about climbing, which gained publicity from Rock and Ice Magazine for its playful jabs about climbers and the climbing community. She has put up a number of first ascents in the Saint George area, an area she heralds for its year-round climbing and the variety of rock available to climbers. Interview is part of the Outdoor Recreation Oral History Project. Interviewer: Matt Drisco
Fashion Culture: Misty Copeland in conversation with Valerie Steele
No full textMisty Copeland is a soloist with American Ballet Theatre. In 2007 she made history by becoming their second African American Female Soloist and the first in two decades. In September 2014, she was the first black woman to perform the lead role of Odette/Odile in American Ballet Theatre’s production of Swan Lake during the company’s first ever tour to Australia. Misty is the author of the New York Times bestselling memoir, Life in Motion (2014), co-written with Charisse Jones, and of the picture book Firebird (2014) in collaboration with Christopher Myers.Misty Copeland was in conversation with Valerie Steele at The Museum at FIT on Tuesday, November 4, 2014
Service quality in Misty
No full textÚtdráttur.
Þjónustu er ætlað að gera lífið auðveldara og skapa ávinning, en hana þarf að framkvæma rétt. Í þessari ritgerð er fjallað um hvaða þætti stjórnendur þurfa að hafa skilning á til að geta metið síbreytilegar væntingar neytenda. Fjallað er meðal annars um myndun þjónustubila (e. service gaps), sem myndast þegar þjónusta uppfyllir ekki væntingar og hvað er hægt að gera til að minnka þau. Skynjun viðskiptavina segir til um gæði þjónustunnar. Fjallað er um þá þætti sem stjórnendur geta haft áhrif á til að bæta skynjun viðskiptavina og þannig aukið líkur á að standast væntingar. Misty, leggur mikla áherslu á góða og persónulega þjónustu og hefur gert um langt árabil. Markmið þessa verkefnis er að kanna skynjun viðskiptavina á þjónustunni og leggja mat á hvar útbótaværi þörf. Viðfangsefnið var skoðað út frá fræðunum um þjónustustjórnun og voru rannsóknaspurningarnar eftirfarandi:
1. Hvernig meta viðskiptavinir frammistöðu einstakra þjónustuþátta hjá Misty?
2. Hvaða þjónustuþætti þarf að bæta til að auka þjónustugæði Misty?
3. Hversu tryggir eru viðskiptavinir Misty?
Til að svara spurningunum eitt og tvö var stuðist við fullyrðingar úr RSQS mælitækinu sem byggir á þjónustuvakanum (e. SERVQUAL), sem er einna þekktastur í rannsóknum á þjónustugæðum. Notaðar voru 25 fullyrðingarnar út mælitækinu í þjónustukönnun sem send var á viðskiptavini Misty. Fullyrðingarnar eru flokkaðar í fimm víddir; áþreifanleika, áreiðanleika, persónuleg samskipti, lausn vandamála og stefnu. Til að fá betri innsýn inn í hvað þarf að bæta í þjónustunni voru viðskiptavinir spurðir að þeirra mati hvað mætti bæta. Til að svara spurningu þrjú var reiknaður NPS stuðull fyrirtækisins. Niðurstöður leiða í ljós að bæta þarf áþreifanlega þætti innan fyrirtækisins og leggja meiri áherslu á þjálfun starfsmanna. Viðskiptavinir Misty virðast almennt ánægðir og samkvæmt NPS stuðli fyrirtækisins frekar tryggir.Abstract
In this thesis the author discusses what factors managers have to be aware of to be able to assess consumer expectations. The thesis addresses service gaps, they form when customers’ expectations are not in balance with their perceptions and what can be done to minimize them. Customer perception determines the service quality. Here is discussed the factors managers can have an effect on to improve customer perception, thus meeting or succeeding their expectations. Misty puts great emphasis on personal service and has done for a long time. The goal of this thesis is to explore how their customers are perceiving the service and assess what improvements are needed. The subject was examined from the service management point of view and the research questions are as follows:
1. How do customers evaluate the performance of individual services factors of Misty?
2. What factors need to be improved to increase the service quality for Misty?
3. How loyal are Misty´s customers?
With the use of the Retail Service Quality Scale (RSQS) the author answers questions one and two, which is based on the SERVQUAL instrument. Twenty-five statements from the RSQS are used for a service quality survey, sent to Misty’s customers. The statements are categorized after five quality dimensions; physical aspects, reliability, personal interaction, problem solving and policy. To gain better insight, the participants were asked if they felt was missing from the service. To answer question three, the Net promoter score (NPS) was calculated. The conclusion is that Misty is lacking in the physical aspect dimension and the employee procedures needs to be reinforced. Over all Misty´s customers are satisfied with the service and very loyal according to the NPS value
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Service quality in Misty
No full textÚtdráttur.
Þjónustu er ætlað að gera lífið auðveldara og skapa ávinning, en hana þarf að framkvæma rétt. Í þessari ritgerð er fjallað um hvaða þætti stjórnendur þurfa að hafa skilning á til að geta metið síbreytilegar væntingar neytenda. Fjallað er meðal annars um myndun þjónustubila (e. service gaps), sem myndast þegar þjónusta uppfyllir ekki væntingar og hvað er hægt að gera til að minnka þau. Skynjun viðskiptavina segir til um gæði þjónustunnar. Fjallað er um þá þætti sem stjórnendur geta haft áhrif á til að bæta skynjun viðskiptavina og þannig aukið líkur á að standast væntingar. Misty, leggur mikla áherslu á góða og persónulega þjónustu og hefur gert um langt árabil. Markmið þessa verkefnis er að kanna skynjun viðskiptavina á þjónustunni og leggja mat á hvar útbótaværi þörf. Viðfangsefnið var skoðað út frá fræðunum um þjónustustjórnun og voru rannsóknaspurningarnar eftirfarandi:
1. Hvernig meta viðskiptavinir frammistöðu einstakra þjónustuþátta hjá Misty?
2. Hvaða þjónustuþætti þarf að bæta til að auka þjónustugæði Misty?
3. Hversu tryggir eru viðskiptavinir Misty?
Til að svara spurningunum eitt og tvö var stuðist við fullyrðingar úr RSQS mælitækinu sem byggir á þjónustuvakanum (e. SERVQUAL), sem er einna þekktastur í rannsóknum á þjónustugæðum. Notaðar voru 25 fullyrðingarnar út mælitækinu í þjónustukönnun sem send var á viðskiptavini Misty. Fullyrðingarnar eru flokkaðar í fimm víddir; áþreifanleika, áreiðanleika, persónuleg samskipti, lausn vandamála og stefnu. Til að fá betri innsýn inn í hvað þarf að bæta í þjónustunni voru viðskiptavinir spurðir að þeirra mati hvað mætti bæta. Til að svara spurningu þrjú var reiknaður NPS stuðull fyrirtækisins. Niðurstöður leiða í ljós að bæta þarf áþreifanlega þætti innan fyrirtækisins og leggja meiri áherslu á þjálfun starfsmanna. Viðskiptavinir Misty virðast almennt ánægðir og samkvæmt NPS stuðli fyrirtækisins frekar tryggir.Abstract
In this thesis the author discusses what factors managers have to be aware of to be able to assess consumer expectations. The thesis addresses service gaps, they form when customers’ expectations are not in balance with their perceptions and what can be done to minimize them. Customer perception determines the service quality. Here is discussed the factors managers can have an effect on to improve customer perception, thus meeting or succeeding their expectations. Misty puts great emphasis on personal service and has done for a long time. The goal of this thesis is to explore how their customers are perceiving the service and assess what improvements are needed. The subject was examined from the service management point of view and the research questions are as follows:
1. How do customers evaluate the performance of individual services factors of Misty?
2. What factors need to be improved to increase the service quality for Misty?
3. How loyal are Misty´s customers?
With the use of the Retail Service Quality Scale (RSQS) the author answers questions one and two, which is based on the SERVQUAL instrument. Twenty-five statements from the RSQS are used for a service quality survey, sent to Misty’s customers. The statements are categorized after five quality dimensions; physical aspects, reliability, personal interaction, problem solving and policy. To gain better insight, the participants were asked if they felt was missing from the service. To answer question three, the Net promoter score (NPS) was calculated. The conclusion is that Misty is lacking in the physical aspect dimension and the employee procedures needs to be reinforced. Over all Misty´s customers are satisfied with the service and very loyal according to the NPS value
Ladore, Neosho County
No full textMisty Mog, “Ladore, Neosho County,” Chapman Center Research Collections, https://ccrsresearchcollections.omeka.net/items/show/4.In southern Neosho County, the "wild west" community of Ladore flourished between 1869 and 1901, when its post office closed. Early events including gambling and lynchings stamped the town with a legendary character. The author writes an engaging portrait of this vanished town and provides maps and photographs as well as concrete newspaper accounts. She explores the intriguing origins of its name. Ladore died when the M,K and T railway abandoned the proposed depot there
Misty mountains in the Antarctic morning
No full textThese mountains formed the backdrop for my graduate research on the biodiversity of Antarctic fishes. Located along the Antarctic Peninsula, I took seawater samples here that I later extracted environmental DNA (eDNA) from. This eDNA comes from the bits of skin, scales, blood, feces, or any other biological material that an animal sheds during its life or death. I can then sequence this eDNA to determine what fish species live in this location. Physically sampling the local fishes by fishing can be both invasive and difficult due to the extreme conditions, plus the fishing method may severely limit what species can be caught. By investigating methods of noninvasive water sampling with subsequent eDNA extractions we may be able to get a much fuller picture of the biodiversity in these extreme locations.Submitted by Kayla Hays ([email protected]) on 2015-04-23T19:02:26Z
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Previous issue date: 2015Ope
Generation Rx in Action
No full textThe mission of Generation Rx is to educate people of all ages about the potential dangers of misusing prescription medications. In doing so, we strive to enhance medication safety among our youth, college students, other adults in our communities, and seniors. Prescription medications can help us live longer and healthier lives, but any medication has the potential to do harm – especially when misused. Since 2009, the College of Pharmacy at The Ohio State University and the Cardinal Health Foundation have partnered to provide open-source educational materials that anyone can use to help prevent the misuse of prescription drugs. These ready-to-use resources are designed to provide everything you need to make a presentation or offer a program in your community, school or college. Our core messages are quite simple: 1) Only use prescription medications as directed by a health professional. 2) Never share your prescription medications with others or use someone else's medications. 3) Always store your medications securely to prevent others from taking them, and properly dispose of medications that you no longer need. 4) Be a good example to those around you by modeling these safe medication-taking practices and discussing the dangers of misusing prescription drugs with your family, friends, colleagues, students, or patients.AUTHOR AFFILIATION: Misty Harmon, The Ohio State University Extension Educator, Family and Consumer Sciences, Perry County, [email protected] (Corresponding Author); Treva Williams, The Ohio State University Extension Educator and County Director, Family and Consumer Sciences, Lawrence and Scioto Counties.The Generation Rx materials will be briefly explained. Attendees will be encouraged to seek out partnerships in their communities to share the Generation Rx information with a broader range of people. Examples of how we have used the Generation Rx materials in our communities will be highlighted. We will provide information on how to become a trainer or have someone present about Generation Rx at your event
Climate change - clouds remain the misty factor
No full textClouds are the great unknown quantity in predictions about climate change. For aeons they have been drifting quietly across the sky, but scientists still dont know exactly how they are formed and why they eventually come down again as rain. High time to take a closer look at clouds, say researchers at Delft University of Technology. Politicians worry mostly about greenhouse gasesApplied Science
Program: Keynote Address, Author Imbolo Mbue
No full textProgram for keynote address of the Alumni Chair in the Humanities symposium Global Voices on the University of Dayton Campus.
Program dimensions: 8.5 inches wide, 5.5 inches tal
#BeTheDifference
No full textMental Health First Aid is a course to give people the skills to help someone who is developing a mental health problem or experiencing a mental health crisis. The evidence behind the program demonstrates that it does build mental health literacy, helping the public identify, understand, and respond to signs of mental illness. The goal is to help support an individual until appropriate professional help arrives. Mental Health First Aid trainees learn a single five-step strategy that includes assessing risk, respectfully listening to and supporting the individual in crisis, and identifying appropriate professional help and other supports. Participants are also introduced to risk factors and warning signs for mental health or substance use problems, engage in experiential activities that build understanding of the impact of illness on individuals and families, and learn about evidence-supported treatment and self-help strategies. Ohio State faculty and staff are poised to help individuals who are struggling with mental health problems. We can be at the forefront of early intervention and breaking the stigma that exists. The importance of the knowledge gained from the adult or the youth course is life-changing and life-saving.AUTHOR AFFILIATION: Misty Harmon, The Ohio State University Extension Educator, Family and Consumer Sciences, Perry County, [email protected] (Corresponding Author); Jami Dellifield, The Ohio State University Extension Educator, Family and Consumer Sciences, Hardin County; Amanda Raines, The Ohio State University Extension Educator, 4-H Youth Development, Hardin County.You are important to others. One in four American adults or teens struggles with a brain disorder at some point in their life. You can #BeTheDifference to a person who is struggling with an illness that impacts their ability to live, laugh, and love. This session will point you in the direction of a certification that can enable you to save someone's life. More information can be found by visiting www.mentalhealthfirstaid.or
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