1,765,335 research outputs found
Asiakastyytyväisyys kyselyn suunnittelu ja toteuttaminen : Case: L&T-sairauskassa
Full text linkOpinnäytetyön tavoitteena on selvittää L&T-sairauskassan jäsenten tyytyväisyyttä sairauskassan toimintaan. Lisäksi tarkoituksena olisi, että L&T-sairauskassa pystyisi mahdollisesti parantamaan toimintaansa ja käytäntöjänsä tämän opinnäytetyön pohjalta. Opinnäytetyö jakautuu kahteen osaan, teoriaosuuteen ja empiiriseen tutkimusosuuteen.
Teoriaosuudessa keskityttiin asiakaspalveluun yleisesti sekä asiakaspalvelun muihin osa-alueisiin, kuten mitä on hyvä asiakaspalvelu, mitä on asiakaslähtöisyys ja miten määritellään asiakastyytyväisyys. Teoriaosuudessa on hyödynnetty sekä painettuja lähteitä että elektronisia lähteitä.
Empiirinen osuus tehtiin kvantitatiivisena eli määrällisenä tutkimuksena. Tutkimukseen kerätty aineisto kerättiin Webropol-kysely- ja tiedonkeruuohjelmassa. Linkki Webropol-kyselyyn jaettiin sähköpostitse 800 sairauskassan jäsenelle, lisäksi kysely lähetettiin postitse 200 sairauskassan jäsenelle.
Tutkimuksessa saadut tulokset olivat varsin yksiselitteisiä. Selvästi suurin osa sairauskassan jäsenistä olivat tyytyväisiä L&T-sairauskassan toimintaan ja käytäntöihin. Suurimpana puutteena oli L&T-sairauskassan viestintä. Tutkimuksessa tuli ilmi, että joillain sairauskassan jäsenillä on virheellistä tietoa sairauskassasta. Monet sairauskassan jäsenet kysyvät tietoa sairauskassasta esimiehiltään, joten olisi tärkeää, että sairauskassa parantaisi viestintäänsä erityisesti esimiehiin päin
L&T Chat Show episode 8 - Alan Wheeler and Lego
No full textThis podcast episode is Alan Wheeler being interviewed by Roger Saunders of the L&T Chat Show, on his work using Lego(R) Serious Play(R) at Middlesex University
L. T. Barras
No full text"YP4355 (PMF) VX 101902 3/596 (ARA) Bdr. L. T. Barras West Bty Dudley Bty Darwin Coast Arty (AIF) 1943 - 44".YP4355 (Permanent Military Forces). VX 101902, 3/596 (Australian Regular Army). Bombardier L. T. Barras. West Battery, Dudley Battery, Darwin Coast Artillery (Australian Imperial Forces) 1943 - 44
L&T Chat Show S3E4: Alan Wheeler on evaluating learning gain through Lego Serious Play
No full textThis podcast is Alan Wheeler being interviewed by Roger saunders of the L&T Chat Show, on his work investigating Learning Gain via Lego (R) Serious Play (R) at Middlesex University
Lawton Democrat
No full textDaily newspaper from Lawton, Oklahoma Territory that includes local, territorial, and national news along with advertising. The Lawton Daily Democrat was started in 1901 with L. T. Russell as the editor and publisher. The paper was published every day except for Monday and cost one dollar per week. The cessation date for the Lawton Daily Democrat is unknown
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
L. T. Heley
No full text"VX 1350[55] Sgt L.T. Heley 7th Bty A.I.F Jan 42 - Sept 43".VX 1350[55] Sergeant L.T. Heley. 7th Battery, Australian Imperial Forces. January 42 - September 43
Energy dissipation and flux laws for unsteady turbulence
No full textDirect Numerical Simulations of spatially periodic unsteady turbulence show that the high Reynolds number scalings of the instantaneous energy dissipation rate and interscale energy flux at intermediate wavenumbers are qualitatively different from the well-known cornerstone scalings of equilibrium turbulence where and are time-dependent rms velocity and integral length-scales. Instead, they both scale as where and are length and velocity scales characterizing initial/overall unsteady turbulence conditions
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
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