1,720,976 research outputs found
Designing for Trust : Role and Benefits of Human-Centered Design in the Legal System
No full textFor laypeople, the experience of courts can be confusing, intimidating or even aggravating. Court users are often overwhelmed because their needs are secondary to procedural or organizational needs. This perception is even more acute for court users with special or additional needs, such as those with past trauma, cognitive impairment or socio-cultural barriers. As a result, with trust in organizations potentially diminished, the effectiveness of the legal system can be undermined. This research seeks to advance our understanding of the nature and role of human-centered design as an approach to innovation, supporting change in the legal system while creating or maintaining trustworthy environments. Human-centered design prioritizes human needs by enabling meaningful interactions in legal environments across the entire user journey, not just in the courtroom. We identify five levers and two levels of design which enable human-centered design to improve court environments and ultimately help build trust of court users within the legal system
Reconsidering (Service) Design in View of Systemic Challenges: Insights from a Quantum Theoretical Perspective
Full text link(Service) designers must increasingly navigate complex and interconnected challenges in their daily work. In response, new design practices are emerging that are more systemic and strategic in their orientation. However, there is insufficient discussion about, or questioning of, the onto-epistemological foundations of design and their appropriateness in the emerging context. This paper aims to support the service design discipline in its transition towards conceiving of and responding to systemic challenges as entangled phenomena. To do so, we draw on quantum mechanics, specifically a Baradian view, which centres on the notion of entanglement and enactment to understand and navigate the world. We propose an alternative theoretical foundation for (service) design that considers ontoepistemological building blocks about the world we live in and its elements, assisting designers to question potentially taken-for-granted, yet limiting assumptions and perspectives
Making sense of design for business : Towards an umbrella paradigm moving service design and its allied fields forward
No full textCo-creating the future through design thinking : Deconstructing the consumer co-creation process
No full textConsumer co-creation, an approach in which consumers and organizations jointly innovate, can yield valuable knowledge about consumers' needs and how to satisfy these needs. Yet, innovating with consumers is challenging due to their varying levels of commitment, skills, and motivations. In this research, we focus on challenges we cluster as cognition- and affect-driven and examine how these challenges can be addressed using a design thinking approach. Building on the insights gained from interviews with key co-creation stakeholders (n = 73) and three focus groups with experts in design thinking and co-creation, we develop a grounded process model facilitating co-creation with consumers. More specifically, we distill three co-creation phases (labeled as co-creating context, content, and confluence), consisting of eight constituent activities and resulting dynamics that are cognitive or affective in nature. The distilled affective dynamics manifest in ideation confidence, empathy for diverse perspectives, pleasurable engagement, and being creatively inspired; the distilled cognitive dynamics manifest in an expanded knowledge base and an enhanced ability to analyze and evaluate information. Our grounded model is integrative and responds to calls to further examine affective influences within innovation and organization. Furthermore, our research advances the theoretical substance of design thinking by explaining underlying mechanisms at play that make design thinking an effective approach. Finally, our results add to the literature on consumer co-creation by developing a robust process model that leverages design thinking and adopts a multistakeholder approach to optimize consumer co-creation outcomes. In terms of managerial implications, our research presents a structured framework with phases and (micro)activities that will help organizations to actively involve consumers in their innovation process
Going Beyond Counting First Authors in Author Co-citation Analysis
Full text linkThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Service Design for Systemic Change in Legacy Organizations : A Bottom-Up Approach to Redesign
No full textHow might service design realize change in legacy organizations? This chapter discusses this question by linking service design research with literature on legacy organizations, which are characterized by highly regulated and well-established constellations of actors, resources and structures. Illustrative examples of service design approaches from healthcare and legal services show that tapping into agency at the individual level is important to enable and drive collective change. In this context, the role of service design is to establish an open and safe environment for actors to unpack underlying assumptions and experiment with new ways of working that can catalyze larger-scale change.</p
Variations on the Author
Full text link“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Full text linkWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Dispelling the Myths Behind First-author Citation Counts
Full text linkWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
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