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    Application of Customer Relationship Management in the Customer Service System of Junaida Furniture Shop Kisaran

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    One industry that is experiencing the impact of these dynamics is the furniture sales industry. Furniture stores, including Junaida Furniture Stores, also face challenges in leveraging technology to improve customer service and optimize their business performance. Even though Junaida Furniture Store has been established since 2021 and offers a variety of household furniture, the ordering process which is still limited to direct visits to the store is an obstacle in increasing sales and retaining loyal customers. In the midst of increasingly fierce competition in the furniture industry, it is important for Junaida Furniture Store to look for solutions that can make it superior and sustainable. Therefore, the proposed solution is to implement Customer Relationship Management (CRM). By utilizing technology to collect and analyze customer data, Junaida Furniture Store can provide more relevant and personalized services. This will increase customer satisfaction and strengthen the bond between store and customer. In the context of increasingly tight business competition, Junaida Furniture Store's competitive advantage will become increasingly visible through quality service and close relationships with customer

    Application of Customer Relationship Management in the Customer Service System of Junaida Furniture Shop Kisaran

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    One industry that is experiencing the impact of these dynamics is the furniture sales industry. Furniture stores, including Junaida Furniture Stores, also face challenges in leveraging technology to improve customer service and optimize their business performance. Even though Junaida Furniture Store has been established since 2021 and offers a variety of household furniture, the ordering process which is still limited to direct visits to the store is an obstacle in increasing sales and retaining loyal customers. In the midst of increasingly fierce competition in the furniture industry, it is important for Junaida Furniture Store to look for solutions that can make it superior and sustainable. Therefore, the proposed solution is to implement Customer Relationship Management (CRM). By utilizing technology to collect and analyze customer data, Junaida Furniture Store can provide more relevant and personalized services. This will increase customer satisfaction and strengthen the bond between store and customer. In the context of increasingly tight business competition, Junaida Furniture Store's competitive advantage will become increasingly visible through quality service and close relationships with customer

    PENGARUH LITERASI KEWIRAUSAHAAN, EKSPEKTASI PENDAPATAN DAN EFIKASI DIRI TERHADAP MINAT BERWIRAUSAHA MAHASISWA PENDIDIKAN EKONOMI UNIVERSITAS ISLAM NEGERI SULTAN SYARIF KASIM RIAU

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    Junaida, (2025): Pengaruh Literasi Kewirausahaan, Ekspektasi Pendapatan dan Efikasi Diri terhadap Minat Berwirausaha Mahasiswa Pendidikan Ekonomi Universitas Islam Negeri Sultan Syarif kasim Riau. Penelitian ini bertujuan untuk mengetahui Pengaruh Literasi Kewirausahaan, Ekspektasi Pendapatan dan Efikasi Diri terhadap Minat Berwirausaha Mahasiswa Pendidikan Ekonomi Universitas Islam Negeri Sultan Syarif kasim Riau. Penelitian ini menggunakan pendekatan kuantitatif. Populasi penelitian ini adalah Mahasiswa Pendidikan Ekonomi Fakultas Tarbiyah dan Keguruan Universias Islam Negeri Sultan Syarif Kasim Riau sebanyak 233 mahasiswa. Sampel penelitian yang dipilih dengan menggunakan Stratified random sampling sebanyak 148 orang mahasiswa. Teknik pengumpulan data menggunakan angket dan dokumentasi. Teknik analisis data menggunakan regresi linier berganda. Hasil penelitian ini menunjukkan bahwa Terdapat pengaruh yang disignifikan antara literasi kewirausahaan, ekspektasi pendapatan, dan efikasi diri secara simultan terhadap minat berwirausaha mahasiswa Pendidikan Ekonomi Universitas Islam Negeri Sultan Syarif Kasim Riau. Hal ini di tunjukkan dengan hasil nilai F hitung > F tabel (364.868 > 2.667). Selain itu, hasil analisis determinasi yang mencari besarnya persentase pengaruh variabel independen secara simultan terhadap variabel dependen sebesar 88,4%. Sedangkan sisanya sebesar 11,6% disumbangkan oleh variabel lain yang tidak dibahas dalam penelitian ini. Kata Kunci: Literasi Kewirausahaan, Ekspetasi Pendapatan, Efikasi Diri, Minat Beriwirausaha

    Going Beyond Counting First Authors in Author Co-citation Analysis

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    The present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed

    Variations on the Author

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    “Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship

    Appropriate Similarity Measures for Author Cocitation Analysis

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    We provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis

    Academic dishonesty: a cause for concern? / Aishah Musa and Junaida Ismail

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    Academic dishonesty is a global issue that should be improved and taken into consideration seriously by many parties. A previous study done by Maramark & Maline, 1993 (p.2) showed that the researchers stressed on academic dishonesty and its needs to be garnered as a national attention and serious problem among college students. There are several actions that are related to academic dishonesty such us cheating on tests, cheating in assignments, or plagiarizing papers. This paper reveals the results that are related to the academic dishonesty perceptions among the students who enrol in a public university in Malaysia. A set of questionnaires was distributed via class WhatsApp to the respective respondents. In total 536 students from 5 faculties responded to the questionnaire. The results show that 75% of the students admitted that they were aware of the existence of Buku Peraturan Akademik and 59.1% declared that they had read the Buku Peraturan Akademik. Buku Peraturan Akademik refers to the main rules and regulations provided by the public university to all the students who enrol in the University. The purpose of this Buku Peraturan Akademik is to inform the students what are ‘the dos and the don’ts’ that they have to follow during their studies. It is hoped that this paper is able to give some insights for the students, researchers and many other parties for the need to improve on the issue of academic dishonesty

    Analyzing the coalition factor among actors in NWRP formulation rocess / Junaida Ismail and Siti Zuliha Razali

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    Policy formulation refers to the process of formulating, or drafting, an acceptable course of action for the selected policy agenda. Ideally, the objective of policy formulation is to resolve the problems of society. The issue of water in Malaysia is considered as its own problem that needs to be assessed by the government. Water is considered one of the most important national resources, but at the same time, it is scarce. Therefore, water as a resource needs to be planned for, developed, conserved and managed properly by both the Federal Government and State Government for the usage and benefits of society. The Malaysian government needs to have its own policies for water resources in order to secure the governance of water resources and to balance the existing and future water policies under the jurisdiction of various government bodies. In April 2010, the idea of having our own National Water Resource Policy was mentioned by the deputy minister Tan Sri Joseph Kurup (http://borneopostonline, April 2010). With that, The NWRP draft was first presented in the meeting of Mesyuarat Sumber Air Negara (MSAN) on 6 October 2011 and subsequently approved by the Member of Parliaments (MPs) on 22 February 2012. The policy was then launched on 24 March 2012. The main purpose of NWRP is to clearly indicate the obligations of the Federal and State governments in water resource management. This policy differs from the existing enacted Acts under SPAN, namely Act 654 and Act 655, which exclusively focus on water services in Malaysia. Unlike these previous Acts, NWRP focuses on water resource management. Furthermore, the formulation of NWRP itself stresses on the significance of water resources for this country and the need to manage water resources based on integrated water resource management. As encapsulated in the Tenth Malaysian Plan (2011–2015), the sustainability of water resources was highlighted as an important issue. The process of formulating NWRP considered three main sustainable principles. Principles of National Water Resources Policy Principles of NWRP Description Water resources security water resources must be secured to ensure its readiness to meet the needs and demands of both man and nature through utilizations of its potential and minimization of its damaging impact
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