51 research outputs found
Implementation Analysis of Prevention and Infection Control in Datu Beru Takengon Hospital
No full textThe incidence of HAIs is also associated with high rates of morbidity and mortality in hospitals. 37,000 deaths were recorded in Europe and 99,000 deaths in the United States due to HAIs, 18.5% in Latin America, 23.6% in Asia and 29.3% in Africa. Infection at Datu Beru Hospital Takengon. The type of research is descriptive qualitative. This research was conducted at Datu Beru Takengon Hospital, Jalan Qurrata Aini Kebayakan, Nunang Antara, Bebesen, Central Aceh Regency, Aceh. There were 12 informants in this study. The results showed that from interviews with key informants and supporting informants, the implementation had been running according to existing standards, although there were still some shortcomings. The conclusion of the study was that there were shortcomings from the 11 components of standard precautions: health workers did not use PPE according to the area and indications, hand washing compliance was not up to standard, some still wore jewelry, did not carry out 5 moments, facilities and infrastructure for hand washing were not adequate, room flow was not up to standard. PPI because there are some rooms that are still old buildings, waste sorting and transportation are correct, but the disposal of infectious waste still uses a third party because Datu Beru General Hospital does not yet have an independent incinerator, sorting and management of linen and laundry are good but the distribution and transportation of linen is still using the same and open trolley, Health checks and immunizations for hospital staff have not been carried out regularly
Implementasi Penggunaan Antrian Online Melalui Aplikasi Jkn Mobile Dalam Mengurangi Waktu Tunggu Pendaftaran Pasien Rawat Jalan Di Rumah Sakit Camatha Sahidya Tahun 2024
No full textMasalah utama yang dihadapi BPJS Kesehatan adalah rendahnya pemanfaatan aplikasi Mobile JKN oleh masyarakat, meskipun integrasi dengan fasilitas kesehatan sudah dilakukan. Kendala yang ditemukan meliputi kurangnya promosi tentang manfaat aplikasi, rendahnya pemahaman masyarakat terhadap penggunaan gadget, dan minimnya demonstrasi langsung. Penelitian ini bertujuan untuk menganalisis implementasi sistem antrian online melalui aplikasi Mobile JKN untuk mengurangi waktu tunggu pendaftaran pasien rawat jalan serta mengevaluasi integrasi teknologi digital dalam pelayanan rumah sakit untuk meningkatkan efisiensi dan pengalaman pasien. Tujuan penelitian ini untuk menganalisis bagaimana implementasi penggunaan antrian online melalui aplikasi JKN mobile dalam mengurangi waktu tunggu pendaftaran pasien rawat jalan di Rumah Sakit Camatha Sahidya. Metode penelitian ini adalah kualitatif. Lokasi penelitian dilakukan di Rumah Sakit Camatha Sahidya Jalan Jendral Ahmad Yani No. 8, Kelurahan Muka Kuning, Kecamatan Sei Beduk, Kota Batam. Penelitian ini terhitung dimulai dari bulan Maret sampai bulan Juli 2024. Informan penelitian berjumlah 10 orang. Kesimpulan hasil penelitian ini adalah faktor realiability, responsiveness, assurance, emphaty, dan tangible dalam implementasi penggunaan antrian online melalui aplikasi JKN Mobile belum sepenuhnya terlaksana dengan baik, hal ini belum menjadi kebiasaan, faktor usia dengan kurangnya memahami pengetahuan menggunakan aplikasi di gadget, dan tidak selalu memiliki paket internet dikarenakan bukan merupakan kebutuhan primer
Determinants Influencing Bed Occupancy Rate (BOR) at Langsa Hospital in the Covid-19 Pandemic
No full textHealth facilities with referral status for COVID-19 cases, reported a decrease in non-COVID inpatients, compared to facilities with non-referral status. The decrease in bed utilization (BOR) was very significant in several health facilities including Langsa Hospital 10-15% before 65-75%,. This study aims to study the Determinants of Factors Affecting the Decrease in Bed Utilization (BOR) at Langsa Hospital during the COVID-19 Pandemic Period in 2021. The research approach uses descriptive qualitative data collection techniques through in-depth interviews and informants are determined by purposive sampling of key informants, namely 4 inpatients and 2 supporting informants. The total number of informants is 6 people. The research instrument is the researcher himself and data collection through interviews, documentation and field observations. Data analysis technique with taxonomy. The results of the study, namely the availability of services due to reduced facilities, hospital policies in implementing health care programs, priority to hospitals from patients in independent practice health care services and community stigma regarding the confirmation of COVID-19 status in each patient, were the driving factors for the decrease in BOR at Langsa Hospital in the 2021 COVID-19 pandemic. It is recommended that the Langsa Hospital management coordinate with IPSRS for the availability of facilities, the health promotion section conducts more effective promotion and socialization methods and nursing provides training on effective communication
Analysis of Health Service Factors on Patient Satisfaction at The Dental Clinic
No full textPuskesmas is a technical implementation unit of the District/City Health Office that is responsible for providing first-level health services in a comprehensive, integrated and sustainable manner. The main problem as a health service institution with many competitors is the service provided whether it is in accordance with the expectations of patients/ consumers or not. The purpose of the study was to determine the factors of health services on patient satisfaction. The research design used quantitative methods conducted by analytical surveys with a cross sectional study approach. The samples in this study were 74 patients, research conducted in Simpang Kanan Health Center, Simpang Kanan District, Aceh Singkil Regency. Where the sampling technique in this study used purposive sampling techniques with inclusion criteria are able to communicate well and have ever come for treatment. Exclusion criteria are new patients seek treatment and not able to communicate well. Based on the results of statistical tests, the p-value of all variables is <0.05 where there is an influence on waiting time, competence, financing system, facilities, and comfort. After a multivariate test, it is known that the facility variable is the most influential factor on patient satisfaction. It is recommended that the Simpang Kanan Health Center be able to improve discipline, competence, and public health service facilities in an effort to increase patient satisfaction
ANALYSIS OF ORGANIZATIONAL BEHAVIOR IN THE APPLICATION OF HOSPITAL MANAGEMENT INFORMATION SYSTEMS (SIMRS) AT CUT MEUTIA LANGSA HOSPITAL
No full textSIMRS merupakan salah satu system teknologi informasi komunikasi yang memproses dan mengintegrasikan seluruh alur proses pelayanan rumah sakit dalam bentuk jaringan koordinasi, pelaporan, dan prosedur administrasi untuk memperoleh informasi secara tepat dan akurat. Kebaruan penelitian ini karena meneliti tentang perilaku organisasi dengan penerapan Sistem Informasi Manajemen Rumah Sakit. Tujuan penelitian ini adalah untuk menganalisis perilaku organisasi rumah sakit dalam penerapan Sistem Informasi Manajemen Rumah Sakit (SIMRS) di RS Cut Meutia Langsa. Adapun metode penelitian adalah menggunakan metode kualitatif dengan Deskriptif Kualitatif dengan Informan 5 orang diantaranya untuk Informan Kunci yaitu Kepala Rumah Sakit, Kepala Bidang Penunjang dan Petugas SIMRS. Untuk Informan Triagulasi yaitu ada 2 orang diantaranya Penerima Pelayanan Kesehatan. Hasil penelitian menemukan bahwa SIMRS sudah dilakukan sejak tahun 2019, namun belum berjalan dengan maksimal. Perencanaan tersebut sedang membangun Programmer, Penambahan jaringan dan Standar Operasional Prosedur masih dalam tahap perevisian dengan Kepala rumah sakit. Pendamping dari SIMRS di RS Cut Meutia Langsa yaitu ketua Yayasan SIMRS Khanza Indonesia (YASKI). Kesimpulan bahwa SIMRS di RS Cut Meutia Langsa harus mengalokasi dana agar perencanaan dapat terselesaikan dengan cepat karena Sistem Informasi Manajemen di RS sangat berpengaruh kepada pasien dengan pelayanan Kesehatan. Kata kunci: Sistem Informasi Manajemen; Rumah sakit; Sarana Prasarana. AbstractThis study's purpose was to analyze hospital organizations' behavior in applying the Hospital Management Information System (SIMRS) at Cut Meutia Langsa Hospital. SIMRS is one of the information communication technology systems that processes and integrates the entire flow of hospital service processes through a network of coordination, reporting, and administrative procedures to obtain information precisely and accurately. The novelty of this study is because it examines organizational behavior with the application of the Hospital Management Information System. The research method uses a qualitative approach with Descriptive Qualitative with 5 informants, including key informants, namely the Head of the Hospital, the Head of the Support Division, and the SIMRS Officer. For Triangulation Informants, there are 2 people, including Health Service Recipients. The study results found that SIMRS has been carried out since 2019 but has yet to run optimally. The planning is building a Programmer, Network additions, and Standard Operating Procedures are still in the revision stage with the Head of the hospital. The companion of SIMRS at Cut Meutia Langsa Hospital is the chairman of the SIMRS Khanza Indonesia Foundation (YASKI). The conclusion is that SIMRS at Cut Meutia Langsa Hospital must allocate funds so that planning can be completed quickly because the Management Information System at the hospital is very influential on patients with health services.Keywords: Management Information System; Hospital; Infrastructur
ANALISIS LOYALITAS PASIEN DI INSTALASI RAWAT INAP RSUD MUNYANG KUTE REDELONG KABUPATEN BENER MERIAH PROVINSI ACEH TAHUN 2019
No full textPemberian pelayanan yang berkualitas kepada pasien merupakan cara untuk meningkatkan loyalitas pasien ke rumah sakit. Loyalitas pasien rawat inap di RSUD Munyang Kute Redelong Kabupaten Bener Meriah Provinsi Aceh. Data kunjungan pasien lama dengan baru rawat inap periode Januari-Juni 2018 menunjukkan perbedaan proporsi signifikan. Jumlah pasien lama adalah 498 orang dengan rata-rata perbulan 83 orang dan pasien baru adalah 4.625 orang dan rata-rata per bulan 770 orang. Kondisi diduga disebabkan kunjungan ulang rendah, kurang suka, komitmen rendah, penolakan kuat, dan tidak rekomendasi kepada orang lain. Tujuan penelitian adalah untuk menganalisis loyalitas pasien di Instalasi Rawat Inap RSUD Munyang Kute Redelong.Jenis penelitian adalah mix methode dengan pendekatan kuantitatif cross sectional dan penelitian kualitatif. Populasi sebanyak 5.123orang pasien. Sampel pendekatan kuantitatif sebanyak 113orang dengan teknik proporsional to size. Informan pendekatan kualitatif yaitu 3 orang pasien dan 4 orang (Kabid Pelayanan, Kabid Keperawatan, Kabid Penunjang Medik, dan Direktur). Data kuantitatif dianalisis secara univariat, bivariat dan multivariat, sedangkan data kualitatif melalui reduksi data, penyajian dan penarikan kesimpulan.Faktor kunjungan ulang pasien (0,012), kesukaan (0,019), komitmen (0,003), penolakan (0,037) dan rekomendasi (0,001) berpengaruh terhadap loyalitas pasien. Hasil wawancara ditemukan faktor memengaruhi loyalitas pasien adalah akses, fasilitas, kebersihan, dan kebisingan. Untuk meningkatkan loyalitas pasien dengan mengevaluasi tingkat kepuasan pasien melalui kotak saran secara berkala, meningkatkan kemampuan dan keterampilan tenaga kesehatandalam berkomunikasi melalui pelatihan/kursus, menyediakan fasilitas pendukung yang memadai, membuat kebijakan tentang evaluasi kinerja petugas kebersihan ruang rawat inap secara berjenjang dengan instrument lembar ceklis dan mengevaluasi pelaksanaan kebijakan tentang jadwal dan batasan keluarga berkunjung.
Providing quality services to patients is a way to increase patient loyalty to the hospital. Inpatient loyalty at Munyang Kute Redelong Hospital in Bener Meriah District, Aceh Province. Data on visits of old patients with new hospitalizations for the period January-June 2018 show a significant difference in proportion. The number of old patients is 498 people with an average of 83 people per month and new patients are 4,625 people and 770 people per month on average. The condition is suspected to be caused by low repeat visits, dislike, low commitment, strong rejection, and not recommendations to others. The aim of the study was to analyze the loyalty of patients in the Inpatient Installation of Munyang Kute Hospital in Redelong. This type of research is a mix method with a quantitative cross sectional approach and qualitative research. The population was 5,123 patients. The quantitative approach sample is 113 people with a proportional to size technique. Qualitative approach informants were 3 patients and 4 people (Head of Services, Head of Nursing, Head of Medical Support, and Director). Quantitative data were analyzed by univariate, bivariate and multivariate, while qualitative data through data reduction, presentation and conclusion.Factors of patient re-visit (0.012), preference (0.019), commitment (0.003), rejection (0.037) and recommendations (0.001) had an effect on patient loyalty. The results of the interviews found that factors affecting patient loyalty were access, facilities, cleanliness and noise.To increase patient loyalty by evaluating the level of patient satisfaction through a suggestion box regularly, increasing the ability and skills of health workers in communicating through training / courses, providing adequate supporting facilities, making policies on evaluating the performance of janitors in tiered rooms with instruments checklist and evaluate the implementation of policies regarding the schedule and limits of family visits
PENGARUH LINGKUNGAN FISIK RUANG RAWAT INAP KELAS III TERHADAP KEPUASAN PASIEN DI RSUD TGK CHIK DI TIRO SIGLI
No full textFakta menunjukkan bahwa peningkatan kepuasan pasien dipengaruhi oleh kualitas fasilitas fisik ruang rawat. Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan fisik pada ruang rawat inap kelas III terhadap kepuasaan pasien di RSUD Tgk Chik Di Tiro Sigli. Penelitian ini bersifat analitik dengan pendektaan survey. Lokasi penelitian ini adalah RSUD Tgt Chik Di Tiro Sigli. Populasi dalam penelitian ini sebanyak 134 orang pasien rawat inap di kelas III dan sampel dalam penelitian ini sebanyak 93 orang. Teknik sampling menggunakan proportional random sampling. Variable independen antara lain kualitas udara, suhu, kelembaban, tata letak ruang, kebisingan, keadaan lantai, kondisi plafond dan penerangan, sedangkan variable dependen adalah kepuasaan pasien. Analisis data menggunakan uji chi-square dan regresi logitik berganda. Dari hasil penelitian menunjukkan variabel kualitas udara (p=0,009), suhu (p=0,002), tata letak ruang (p=0,013), kebisingan (p=0,018) dan kondisi lantai (p=0,006). Suhu memberikan pengaruh yang signifikan terhadap kepuasaan pasien rawat inap kelas III di RSUD Tgk Chik di Tiro Sigli. Manajemen dan pengelola RSUD Tgk Chik Di Tiro Sigli sebaiknya terus berupaya meningkatkan dan mempertahankan citra rumah sakit melalui peningkatan lingkungan fisik dan kepuasan pelanggan.
The facts show that the increase in patient satisfaction is influenced by the quality of the physical facilities of the ward. This study aims to analyze the effect of the physical environment in the class III inpatient ward on patient satisfaction at Tgk Chik Hospital Di Tiro Sigli. This research is analytic with a survey approach. The location of this research is RSUD Tgt Chik Di Tiro Sigli. The population in this study were 134 inpatients in class III and the sample in this study was 93 people. The sampling technique used proportional random sampling. The independent variables include air quality, temperature, humidity, room layout, noise, floor conditions, ceiling and lighting conditions, while the dependent variable is patient satisfaction. Data analysis used chi-square test and multiple logistic regression. The results showed that the variables were air quality (p=0.009), temperature (p=0.002), room layout (p=0.013), noise (p=0.018) and floor conditions (p=0.006). Temperature has a significant effect on the satisfaction of class III inpatients at Tgk Chik Hospital in Tiro Sigli. The management and management of Tgk Chik Di Tiro Sigli Hospital should continue to strive to improve and maintain the image of the hospital through improving the physical environment and customer satisfaction
The Effect of Service Quality on Patient's Family Satisfaction in the Nicu Care of the Public Hospital in Datu Beru Takengon Region
No full textThe World Health Organization (WHO) infant mortality rate is the first indicator in determining a child's health status, 3.6 million of the 120 million newborns experience asphyxia, and nearly 1 million babies die. Meanwhile, the prevalence of patients treated at the NICU at the Datu Beru Takengon Hospital from 2016 to 2019 continues to decline every year. The purpose of this study was to determine and analyze the effect of technical competence, efficiency and patient safety on patient family satisfaction. The research design used an analytic survey with a cross-sectional design. The data that had been collected were processed using univariate and bivariate and multivariate analysis. The population of all parents of babies who were treated in the NICU Care Room at Datu Beru Takengon Hospital was 329 people. The sampling technique used accidental sampling. The number of samples that will be studied is 67 people. The results of the research on technical competence variables obtained p-value = 0,000, efficiency 0,000, and patient safety 0,000 <α 0.05, meaning that there is an influence between technical competence, efficiency and patient safety on family satisfaction, from the results of multivariate analysis, the most influential variables are found. in this study is the technical competency variable with an Exp B value of 1.003. The conclusion is that there is an influence between technical competence, efficiency and patient safety while the multivariate analysis shows that the most dominant factor is the variable of technical competence on family satisfaction. It is recommended that the hospital be able to improve the technical competence of nurses in the NICU room by holding training and workshops both internal and external training
The Effect of Quality of Nursing Service to Patients Satisfaction Level in Hospitality of Partial Reliance and Total Hospital of Sundari General Hospital
No full textThe quality of health services is one of the basic needs that everyone needs. The low quality of nursing services is in line with the low level of patient satisfaction so it is necessary to improve the quality of nursing services in order to increase patient satisfaction. This study aims to determine the effect of the quality of nursing services of the level satisfaction of partial and total dependence inpatient midwifery in Sundari General Hospital in 2020. The type of research is a descriptive-analytic survey with cross-sectional research. The population in the study were all partial and total dependence inpatient midwifery RSU Sundari Medan and the sample of 72 people. Methods of data analysis by means of univariate analysis, bivariate analysis, and multivariate analysis with multiple logistic regression tests. The results of the study statistically showed safety, hygiene of body care, comfort, and anxiety affect the level satisfaction of partial and total dependence inpatient midwifery (p <0.05). The results of multiple logistic regression tests found variables that the most influence patient satisfaction is safety and comfort. Safety is the most dominant factor in influencing patient satisfaction. It can be concluded that there is an effect of safety, hygiene of body care, comfort, and anxiety of the level satisfaction of partial and total dependence inpatient midwifery. Suggested by the hospital, it is necessary to increased training in safety during postnatal care through providing actions to patients so that safety measures provide satisfaction. Training needs to be provided to provide relaxation techniques that are appropriate for nursing instructions so feel comfortable
Analisis Faktor – Faktor Yang Memengaruhi Waktu Tunggu Pasien Rawat Jalan Di Poliklinik Kebidanan Dan Kandungan RS Bhayangkara Tk. II Medan Tahun 2022
No full textRumah sakit sebagai salah satu sarana kesehatan yang memberikan pelayanan kesehatan kepada masyarakat, serta memiliki peran yang sangat strategis dalam mempercepat peningkatan derajat kesehatan masyarakat. Berdasarkan Peraturan Menteri Kesehatan Republik Indonesia No. 30 Tahun 2019, menyebutkan bahwa penyelenggaraan pelayanan di rumah sakit yang profesional dan bertanggung jawab dibutuhkan upayadalam rangkaian pembangunan kesehatan secara menyeluruh dan terpadu. Waktu tunggu pelayanan kesehatan di Indonesia ditetapkan oleh Kementrian Kesehatan (Kemenkes) melalui standar pelayanan minimal. Setiap RS harus mengikuti standar pelayanan minimal tentang waktu tunggu ini, dimana standar pelayanan minimal di rawat jalan berdasar Kemenkes Nomor 129/Menkes /SK/II/2008 ialah kurang atau sama dengan 60 menit. Tujuan peneliitian untuk mengalisis faktor – faktor yang memengaruhi waktu tunggu pasien rawat jalan di Poliklinik Kebidanan Dan Kandungan RS Bhayangkara Tk. II Medan Tahun 2023. Penelitian ini menggunakan metode kualitatif. Penelitian dilaksanakan sampai bulan juli 2023. Informan penelitian yaitu petugas pendaftaran sebanyak 2 orang, Rekam Medis 2 orang, Dokter Obgyn 2 orang, Perawat 2 orang, dan pasien di poliklinik kandungan RS Bhayangkara II Medan sebanyak 2 orang. SDM yang meliputi jumlah petugas, pendidikan, umur dan masa kerja sangat mempengaruhi waktu tunggu pelayanan di Poliklinik Kebidanan Dan Kandungan RS Bhayangkara Tk. II Medan. Kegiatan yang meliputi pendaftaran pasien, pemeriksaan, dan pengambilan obat, dimana kondisi ini sangat mempengaruhi waktu tunggu, kualitas sarana prasarana juga mempengaruhi waktu tunggu pasien, serta fasilitas sarana prasarana yang baik dan berkualitas dapat menunjang pelayanan yang diberikan kepada pasien. Disamping itu kualitas sarana prasarana yang baik juga berperan dalam memberikan kenyamanan kepada pasien. Rata – rata Waktu tunggu pelayana pasien di Poliklinik Kebidanan Dan Kandungan RS Bhayangkara Tk. II Medan adalah 59 – 65 menit. Disarankan kepada RS dapat meningkatkan aspek keamanan pasien dengan menerapkan prinsip International Patient Safety Goal yang dilakukan secara terus menerus dan berkesinambungan di Poliklinik Kebidanan Dan Kandungan RS Bhayangkara Tk. II Medan
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