14 research outputs found
Pekerja Waktu Tertentu: Studi Tentang Tenaga Kerja Di PT.Prakarsa Purna Mandiri Jakarta
Get PDFEmployment agreements result in a working relationship between workers / employers and employers or employers, occurring after an agreement has been made by the worker with the employer, where the worker declares his ability to employ workers by paying wages. Regulated in Law No. 13 of 2003 concerning Manpower. With the existence of contract labor through the PKWT system, it causes problems in its implementation. One of them has implications for the fulfillment of contract labor rights that are often ignored by employers. In this study, researchers will examine the legal protection for certain time workers for workers in the agreement at PT.Prakarsa Purna Mandiri Jakarta. In the statutory regulations, the Work Agreement for a Specific Time has been regulated in Article 86 of Act Number 13 of 2003 concerning Manpower. The practice of implementing PKWT has a lot of irregularities from the company, especially in fulfilling legal protection for temporary workers or contract workers who should meet the criteria mentioned in the legislation as a legal basis. This problem is not taken seriously by entrepreneurs, this is evidence that the law can be defeated by economic interests. The purpose of this paper is to describe the construction of legal relations between workers for certain time workers with PT. Purna Mandiri Jakarta Foundation and to describe the legal protection for workers in the agreement with PT.Prakarsa Purna Mandiri Jakarta. In this study the author uses a normative doctrinal approach. Because, the approach taken is the legislative approach, the concept approach, and the comparison approach. The author will conduct research whether the agreement related to a specific time agreement with the relevant Party is in accordance with the legislation and doctrine
How ancient are Vedas, Vedanga Jyotisha and Surya Siddhanta?
No full textVedas, Vedanga Jyotisha, Surya Siddhanta are known as "apaurusheyas" meaning that their author and their period is unknown. No serious attempt seems to have been made to determine the age of these "apaurusheyas".
In this short paper, an attempt has been made by the author to determine VEDIC AGE using Equinoxes and their precession. He relied heavily on available evidence in Rig-Veda, Vedanga Jyotisha, Brahma Siddhanta, Surya Siddhanta etc. and quoted extensively from these sources to support his contentions
STRUKTUR JEUNG AJÉN ATIKAN KARAKTER DINA NASKAH PURNA DRAMA “RAWAYAN TI PAJAJARAN” KARYA YOSEPH ISKANDAR
Get PDFPenelitian ini membahas mengenai struktur unsur cerita drama, struktur naskah, dan nilai Pendidikan karakter pada naskah purna drama “Rawayan ti Pajajaran” karya Yoseph Iskandar. Tujuan dari penelitian ini adalah untuk mengetahui struktur unsur cerita, struktur naskah, dan nilai pendidikan karakter. Metode yang digunakan yaitu metode deskriptif kualitatif dengan teknik studi pustaka. Teori yang digunakan untuk menganalisis objek penelitian yaitu menggunakan pendekatan struktur drama dari beberapa ahli, konsep unsur cerita Robert Stanton dan nilai pendidikan karakter Kemendiknas. Struktur unsur cerita naskah purna drama “Rawayan ti pajajaran” lengkap, dan unsur pembangun seperti tema, fakta cerita, dan sarana cerita menjadii satu struktur yang ingin disampaikan oleh pengaran dan saling melengkapi. Dari hasil analisis, tema dari naskah ini yaitu tema sosial. Alur yang dipakai adalah alur maju. Struktur naskah drama yang baik adalah struktur yang mempunyai delapan unsur yaitu prolog, dialog, babak, adegan/scene, kramagung, solilokui/monolog, aside, dan epilog. Dari objek yang diteliti, struktur naskah drama yang diketahui ada lima, yaitu prolog, dialog, adegan, kramagung, solilokui. Dalam naskah purna drama “Rawayan ti Pajajaran” terdapat nilai pendidikan karakter.
This study discusses the structure of the drama story elements, the structure of the script, and the value of character education in the post-drama script "Rawayan ti Pajajaran" by Yoseph Iskandar. The purpose of this study was to determine the structure of the story elements, the structure of the script, and the value of character education. The method used is descriptive qualitative method with literature study technique. The theory used to analyze the object of research is using a drama structure approach from several experts, the concept of Robert Stanton's story elements and the character education value of the Ministry of National Education. The structure of the story elements of the post-drama script "Rawayan ti Pajajaran" is complete, and the building elements such as themes, story facts, and story tools form a structure that the author wants to convey and complement each other. From the results of the analysis, the theme of this manuscript is a social theme. The flow used is the forward flow. A good drama script structure is a structure that has eight elements, namely prologue, dialogue, act, scene/scene, kramagung, soliloquy/monologue, aside, and epilogue. From the objects studied, there are five known structures of drama scripts, namely prologue, dialogue, scene, kramagung, soliloquy. In the post-drama script "Rawayan ti Pajajaran" there is the value of character education
ANALISIS PERBANDINGAN PUTUSAN PENGADILAN NEGERI BOYOLALI DENGAN PENGADILAN TINDAK PIDANA KORUPSI SEMARANG DALAM MENANGANI KASUS KORUPSI DANA PURNA BAKTI DPRD BOYOLALI PERIODE 1999-2004
Get PDFABSTRAK Jamaluddin Mukhtar, 2015. ANALISIS PERBANDINGAN PUTUSAN PENGADILAN NEGERI BOYOLALI DENGAN PENGADILAN TINDAK PIDANA KORUPSI SEMARANG DALAM MENANGANI KASUS KORUPSI DANA PURNA BAKTI DPRD BOYOLALI PERIODE 1999-2004. Penelitian ini bertujuan untuk mengetahui perbedaan Putusan Pengadilan Negeri Boyolali dan Putusan Pengadilan Negeri Tindak Pidana Korupsi Semarang dalam perkara yang sama yaitu Tindak Pidana Korupsi Dana Purna Bakti DPRD Boyolali Periode 1999-2004. Kemudian mengkaji dasar pertimbangan hakim terhadap Putusan Pengadilan Negeri Boyolali nomor: 107/Pid.B/2009/PN.BI dan Putusan Pengadilan Negeri Tindak Pidana Korupsi Semarang nomor: 16/Pid.Sus/2012/PN.Tip.Smg. Penelitian ini merupakan penelitian hukum normatif yang bersifat perskriptif dan terapan. Dengan pendekatan yang digunakan yaitu pendekatan undang-undang, pendekatan kasus dan pendekatan perbandingan. Dalam penelitan ini jenis data yang digunakan adalah data sekunder, yang meliputi sumber hukum primer dan sekunder. Teknik pengumpulan data yang digunakan adalah studi kepustakaan. Sedangkan teknik analisis data yang digunakan adalah metode deduktif, dengan menyajikan teori-teori ilmu hukum yang bersifat umum yaitu pengaturan mengenai tindak pidana korupsi yang dilakukan oleh pejabat daerah. Kemudian penulis akan mengkaji dasar pertimbangan hakim, dan membandingkan terhadap Putusan Pengadilan Negeri Boyolali nomor: 107/Pid.B/2009/PN.BI dan Putusan Pengadilan Negeri Tindak Pidana Korupsi Semarang nomor: 16/Pid.Sus/2012/PN.Tip.Smg. Hasil Penelitian ini menunjukan bahwa banyak terjadi kesamaan pertimbangan hukum hakim pada Putusan Pengadilan Negeri Tindak Pidana Korupsi Nomor: 16/Pid.Sus/2012/PN.Tip.Smg dan Putusan Pengadilan Negeri Boyolali Nomor: 107/Pid.B/2009/PN.BI, yang seharusnya pada Pengadilan Tindak Pidana Korupsi dapat menunjukkan perbedaan dalam memeriksa dan mengadili perkara tindak pidana korupsi sehingga diharapkan dapat tercapainya hukuman pidana yang maksimal pada putusan yang akan dijatuhkan oleh Majelis Hakim tanpa mengabaikan pertimbangan yang lain. Kata Kunci : Tindak Pidana Korupsi, Perbandingan Putusan. ABSTRACT Jamaluddin Mukhtar, 2015. COMPARISON ANALISE PUTUSAN PENGADILAN NEGERI BOYOLALI DENGAN PENGADILAN TINDAK PIDANA KORUPSI SEMARANG DALAM MENANGANI KASUS KORUPSI DANA PURNA BAKTI DPRD BOYOLALI PERIODE 1999-2004. This research aims to determine the difference between Boyolali District Court and Semarang District Corruption Court, against Corruption cases Dana Purna Bakti DPRD Boyolali 1999-2004. Then review the basic considerations the judge between the verdict of Boyolali District Court Number: 107/Pid.B/2009/PN.BI and the verdict of Semarang District Corruption Court Number: 16/Pid.Sus/2012/PN.Tip.Smg. This research is the normative legal research that is both perskriptif and applied. With the approach used statute approach, case approach and comparative approach. In this research the type of data used is secondary data, which includes a source of primary and secondary legal materials. Therefore the techniques used in the collection of data used is the study of librarianship. Data analysis technique used is the deductive method, by presenting theories of general jurisprudence that arrangements regarding the criminal acts of corruption by local officials. Then the author will review and compare the basic considerations the judge between the verdict of Boyolali District Court Number: 107/Pid.B/2009/PN.BI and the verdict of Semarang District Corruption Court Number: 16/Pid.Sus/2012/PN.Tip.Smg. Results of this study showed that many similarities in basic considerations the judge between the verdict of Boyolali District Court Number: 107/Pid.B/2009/PN.BI and the verdict of Semarang District Corruption Court Number: 16/Pid.Sus/2012/PN.Tip.Smg. which should be at the Corruption Court can show differences in examine and adjudicate corruption cases that are expected to achieve the maximum criminal penalties on the the verdict without ignoring other considerations. Keywords: Corruption, Comparative Verdict
An investigative and evaluative study of factors affecting quality of agricultural and farm information services in Kerala
Get PDFAgriculture is not only a country’s backbone of food, livelihood and ecological security systems, but is also the very soul of its sovereignty. In Kerala population density is high and land is scarce. To achieve sustainable advancement in quality of human life, meeting the domestic food requirement is to be given foremost priority in development plans. As the area of cultivation cannot be increased and growth of population cannot be controlled growth in food production is to be achieved by qualitative improvement in farming. This requires improvements in material inputs, farming techniques, storage technology and research. Effective integration of these factors is tied closely to adequate information flow, which can be ensured only by an efficient information system for agricultural education, research, extension and development. So evaluation and improvement of existing information services is very crucial for sustainable agricultural growth. The study evaluates the existing information resources, facilities, services, possibilities for resource sharing, accessibility of external sources, and the factors that affect the quality and efficiency of information services in agricultural sector. Coverage is limited to the State of Kerala. Sample consist 105 institutions of different levels, and information users consisting of 426 scientists and 220 farmers. Different sets of questionnaires and interview schedule were used to elicit information. The study found that agricultural research conducted at various institutions in the region at huge public expense has generated knowledge for improving production. Along with these huge collections of acquired content is also stored in the sector. But when a farmer, an extension worker, a scientist or an administrator needs information it is not easily accessible. The study found that agricultural sector fails to effectively bank on information resources available due to the lack of an information system and network. Recommends an Agricultural and Farm Information System for Kerala. Suggests a model plan for a computer communication network for resource sharing between the agricultural institutions in the State, which will also ensure, smooth flow of results of research down to the grassroots level to achieve maximum productivity in agriculture
Upaya penanggulangan perkawinan dibawah umur perspektif Maslahah Mursalah Al Ghazali: Studi program purna santri di Pondok Pesantren Syaichona Moh. Cholil Bangkalan-Madura
Get PDFABSTRAK
Tradisi orang Madura sangat kental dengan perkawinan dibawah umur, yaitu perkawinan yang dilangsungkan dibawah usia 19 tahun. Adanya program Pengabdian purna santri di Pondok Pesantren Syiachona Moh. Cholil sangat efektif dalam upaya penanggulangan perkawinan dibawah umur. Maka untuk mengetahui hal tersebut penulis memiliki dua focus penelitian yaitu: Pertama, bagaimana implikasi program purna santri di pondok pesantren Syaichona Moh. Chalil Bangkalan dalam upaya penanggulangan perkawinan dibawah umur? Kedua, Bagaimana upaya penanggulangan perkawinan dibawah umur di Pondok Pesantren Syaichona Moh. Cholil Bangkalan tersebut dalam perspektif Maslahah Mursalah Al - Ghazali?
Tujuan utama peneliti adalah Menjelaskan tentang implikasi adanya program purna santri di pondok pesantren Syaichona Moh. Cholil Bangkalan. Kemudian Menganalisis pengabdian purna santri di pondok pesantren Syaichona Moh. Cholil Bangkalan dalam upaya penanggulangan perkawinan dibawah umur perspektif Maslahah Mursalahah.
Penelitian ini menggunakan penelitian lapangan (yuridis empiris), menggunakan pendekatan deskriptif kualitatif. Data primer dalam penelitian ini diperoleh dari wawancara secara langsung kepada Pengasuh pondok pesantren, pengurus, dan santri, dan sumber data sekunder diperoleh dari beberapa literature yang berkaitan dengan judul ini.
Dari penelitian ini dapat disimpulkan bahwa, tujuan dari upaya penanggulangan perkawinan di bawah umur melalui program pengabdian purna santri ialah agar mendapat barokah guru, dapat mengembangkan ilmu, mengasah kemampuan belajar, sebagai bentuk terima kasih kepada guru, membahagiakan kedua orang tua, juga yang paling penting ialah berpengaruh pada pencegahan perkawinan di bawah umur, dimana program ini juga sangat berkontribusi terhadap penanggulangan perkawinan di bawah umur tersebut, adapun selain program ini efektif dalam mengatasi permasalahan juga sangat sesuai dengan teori Maslahah Mursalah Al Ghazali yang terdiri dari lima aspek yang harus dijaganya yaitu : menjaga agama, jiwa, akal, harta dan keturunan.
ABSTRACT
Madurese traditions are very strong with underage marriages, namely marriages that take place under the age of 19 years. There is a service program for retired students at the Syaichona Moh Cholil Bangkalan Islamic Boarding School is very effective in efforts to overcome underage marriage. So to find out this, the author has two research focuses, namely: First, why is the Syaichona Moh Cholil Bangkalan Islamic Boarding School has a postgraduate santri program? Second, what are the efforts to overcome underage marriage at the Syaichona Moh Cholil Bangkalan Islamic Boarding School from the perspective of maslahah mursalah Al- Ghazali?
The researcher's main objective is to explain the purpose of the post- student program at the Syaichona Moh Cholil Bangkalan Islamic boarding school. Then analyze the service of retired students at the Syaichona Moh Cholil Bangkalan Islamic boarding school in efforts to overcome underage marriage from Maslahah Mursalah perspective.
This research uses field research (empirical juridical), using a qualitative descriptive approach. Primary data in this research was obtained from direct interviews with Syaichona Moh Cholil Bangkalan Islamic boarding school teachers, administrators and students, and secondary data sources were obtained from several literature related to this title.
From this research it can be concluded that, the aim of efforts to overcome underage marriage through the post-santri service program is to receive teacher blessings, be able to develop knowledge, hone learning skills, as a form of gratitude to teachers, make parents happy, and most importantly is that it has an effect on preventing underage marriages, where this program also greatly contributes to overcoming underage marriages, while this program is not only effective in overcoming problems, it is also very in accordance with Al Ghazali's Maslahah Murlahah theory which consists of five aspects that must be maintained, namely: protect religion, soul, mind, property and descendants.
مستخلص البحث
التقاليد المادورية قوية جدًا فيما يتعلق بزواج القاصرات، أي الزواج الذي يتم تحت سن 19 عامًا. يوجد برنامج خدمة للطلاب المتقاعدين في مدرسة Syiachona Moh الإسلامية الداخلية. تشوليل فعال للغاية في الجهود المبذولة للتغلب على زواج القاصرات. ولمعرفة ذلك، ركز المؤلف على بحثين، وهما: أولاً، لماذا مدرسة سياشونا موه الإسلامية الداخلية. Cholil Bangkalan لديه برنامج سانتري للدراسات العليا؟ ثانيًا، ما هي الجهود المبذولة للتغلب على زواج القاصرات في مدرسة Syaichona Moh الإسلامية الداخلية؟ شوليل بانغكلان من وجهة نظر مصلحة مورلا الغزالي؟
الهدف الرئيسي للباحث هو شرح الغرض من برنامج ما بعد الطالب في مدرسة Syaichona Kholil Bangkalan الإسلامية الداخلية. ثم قم بتحليل خدمة الطلاب المتقاعدين في مدرسة Syaichona Moh الإسلامية الداخلية. شوليل بانجكالان في الجهود المبذولة للتغلب على زواج القاصرات من وجهة نظر مصلحة مورلاها.
يستخدم هذا البحث البحث الميداني (الفقهي التجريبي)، وذلك باستخدام المنهج الوصفي النوعي. تم الحصول على البيانات الأولية في هذا البحث من المقابلات المباشرة مع معلمي المدارس الداخلية الإسلامية والإداريين والطلاب، وتم الحصول على مصادر البيانات الثانوية من العديد من المؤلفات المتعلقة بهذا العنوان.
ويمكن أن نستنتج من هذا البحث أن من أهداف الخدمة: نيل بركات المعلم، وتنمية المعرفة، وصقل مهارات التعلم، ومنع زواج القاصرات، والتعبير عن الامتنان للمعلمين، وإسعاد الوالدين، وجعل التعلم مثاليًا. فالتطبيق في خدمة ما بعد الطالب يتوافق إلى حد كبير مع الجوانب الخمسة التي يجب الحفاظ عليها، وهي: حراسة الدين، وحراسة النفس، وحراسة العقل، وحراسة المال، وحراسة النسل. وفعالة للغاية في الجهود المبذولة للتغلب على زواج القاصرات
Analisis Pengembangan Daya Tarik Wisata Air Terjun Banyumala Desa Wanagiri Kecamatan Sukasada Kabupaten Buleleng
Get PDFWanagiri Village has a lot of potential, especially in the tourism sector. One of the natural tourism listed is Tourism in Wanagiri Village, namely Banyumala Waterfall tourism. Based on this background, the problems that can be formulated are: 1) What is the potential of Banyumala Waterfall in Wanagiri Village, Sukasada District, Buleleng Regency? 2) How is the development of the Banyumala Waterfall tourist attraction in Wanagiri Village, Sukasada District, Buleleng Regency? 3) What is the socio-economic impact of developing the Banyumala Waterfall tourist attraction on the people of Wanagiri Village, Sukasada District, Buleleng Regency? The theory used to examine the problem which is the direction and basis for the author, namely: 1) Cooper's 4A Theory, this theory is relevant to be used to analyze potential both in terms of attractions, accessibility, facilities, and supporting institutions for developing the Banyumala Waterfall tourist attraction in the village Wanagiri. 2) Tourism Impact Theory. This theory will be used to study the socio-economic impact of developing the Banyumala Waterfall tourist attraction on the people of Wanagiri Village. The data analysis process will produce 1) The potential of Banyumala Waterfall in Wanagiri Village including: Attraction or attractions, Accessibility, Amenity or facilities, Ancillary or supporting institutions. 2) Strategies for developing tourist attractions for Banyumala Waterfall in Wanagiri Village include: SO Strategy, (Strength and Opportunities), WO Strategy, (Weakness Opportunity), ST Strategy, (Strength Threat), WT Strategy, (Weakness Threat), 3) Impact Socio-Economic Development of the Banyumala Waterfall Tourist Attraction for the Wanagiri Village Community includes: the movement of professional transition from the community around the Banyumala Waterfall Tourist Attraction from agriculture to non-agriculture, the Banyumala Waterfall tourist area. Keywords: Development, Tourist Attraction, Banyumala Waterfal
Incidental occurrences: exchanges between British and Indian women writers, 1840-1940
No full textMy dissertation examines intellectual exchanges between British and Indian women travelers, activists, periodical essayists, and novelists writing in English from 1840 to 1940. I refuse to read these women's texts as either showing only the imperial will to rule or uniform colonial resistance. To describe the agency that women and minorities acquired, I employ Nancy Fraser's model of a ¿subaltern¿ counter-public sphere that exists alongside and often in opposition to the masculine rational public sphere posited by Habermas as the bourgeois Public Sphere. These exchanges between women in the ¿Female Public Spheres¿ were not necessarily direct contacts, but rather their cultural, political, and intellectual participation in a common discourse community. For example, in some colonial English periodicals, contributions from British and Indian women were often juxtaposed and set against the backdrop of an amalgamated international context. I argue that Victorian and Modernist women writers in their partial, fragmented, and often contradictory responses to their own and the ¿other¿ cultures formed a discourse community that indicated a complex, conflicted transnational tradition. The Female Public Sphere should be interrogated as a colonial syncretic. I draw on works such as Edward Said's Orientalism and, more recently, Priya Joshi's In Another Country and Reina Lewis' Gendering Orientalism , in disrupting the evaluation of texts through an either/or critical lens. I approach my primary texts as far more complex and vexed cultural artifacts. My methodology includes both feminist literary history and feminist literary analysis. Each chapter in my dissertation analyzes a different genre¿travel narrative, novels, and periodical essays. As a literary historian, I do extensive archival research. As well as the conventional meaning of archive, I stress, borrowing from Antoinette Burton, that archive also stands for the memories of home that each woman author enshrined in her narrative acts; from these acts, literary historians and critics can discern a variety of counter-histories of colonial modernity. As a feminist literary analyst I practice close textual reading and critical analysis of the documents that I have collected from the expanded archives of women's lives. Much like Veena Oldenburg, I define feminist in its simplest political terms as a person (and not necessarily a woman) ¿whose analytical perspective is informed by an understanding of the relationship between power and gender in any historical, social, or cultural context¿ (¿The Roop Kanwar Case: Feminist Response¿). The third-wave feminist theories (both Western and Eastern) that I employ in my analysis of subjectivity of both the female authors whose narratives I work with and the characters represented in the narratives are much indebted to Foucault's formulation of the power/knowledge and the subjectivity/agency dialectics
Analisa Uji Performa Motor Diesel Satu Silinder Berbahan Bakar Biodiesel Minyak Kelapa Sawit (B100) Dan Dexlite Pertamina Berbasis Eksperimen
Get PDFB100 merupakan bahan bakar alternatif yang akan digunakan selama beberapa tahun mendatang, melihat dari kecenderungan pemakaian biodiesel di Indonesia saat ini sudah menggunakan B20. Pada penelitian ini difokuskan untuk mengetahui performa serta perbandingan biodiesel 100 minyak kelapa sawit dengan dexlite milik PT Pertamina yang diperjual belikan di SPBU. Metode yang digunakan penulis pada penelitian ini adalah den gan metode eksperimen.
Berdasarkan uji performa biodiesel 100% minyak kelapa sawit dan Dexlite milik PT Pertamina didapatkan daya 5,14 kW dan B100 sebesar 5,12 kW. Torsi Dexlite 23,35 Nm dan B100 sebesar 23,28 Nm. Efisiensi thermal Dexlite 40,61 % dan B100 37,67 %. BMEP dari Dexlite 594,32 dan B100 sebesar 592,68 kpa. SFOC Dexlite 208,09 g/kWh dan B100 sebesar 224,35 h/kWh. Dari hasil uji performa dapat disimpulkan bahwa efisiensi thermal dan SFOC yang dihasilkan bahan bakar Dexlite lebih baik dibandingkan dengan Biodiesel 100 minyak kelapa sawit. Namun untuk hasil dari BMEP, Daya dan Torsi cenderung sama dan berselisih sedikit.
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B100 is an alternative fuel that will be used over the next few years, looking at the trend in the use of biodiesel in Indonesia currently using B20.
This research is focused to find out the performance and comparison of palm oil biodiesel 100 with PT Pertamina's dexlite which is traded at gas stations. The method used by the author in this study is the experimental method.
Based on the 100% biodiesel performance test of palm oil compared to PT Pertamina's Dexlite, it obtained a power of 5.14 kW and a B100 of 5.12 kW. Dexlite torque of 23.35 Nm and B100 of 23.28 Nm. The thermal efficiency of Dexlite is
40.61% and B100 is 37.67%. The BMEP of Dexlite is 594.32 and B100 is 592.68 kpa. SFOC Dexlite 208.09 g / kWh and B100 of 224.35 h / kWh. From the performance test results it can be concluded that the thermal efficiency and SFOC produced by Dexlite fuel are better than Biodiesel 100 palm oil. But for the results of BMEP, Power and Torque tend to be the same and disagree a little
PENGARUH LAYANAN PURNA JUAL PADA KESETIAAN PELANGGAN (Studi pada Industri Sepeda Motor di Daerah Istimewa Yogyakarta)
No full textThe growth of Indonesian motorcycle industry continues to increase
simultaneously in line with the need of cheap, reliable, and economical vehicles in
Indonesia. Competition among manufacturers is very stiff and employs a lot of
marketing strategies to defend market share. Customer satisfaction may be achieved
through services given at pre-sales and after sales stages. Currently the producers and
retailers concentrate to compete on pre-sales stage regardless of the after sales
service. This research examines the influence of after-sales factors such as delivery,
warranty, and dealer distribution to the customer satisfaction.
This research employs quantitative methods and use questionnaire directly
distributed to the respondents as a source of primary data. The research method is
multiple linear regressions done by SPSS software version 16, aimed to determine the
effect of after-sales factors in shipping, warranty, and dealer distribution. The author
conducted research in Yogyakarta Special Province�s motorcycle industry. The
motorcycles brands involved are Yamaha, Honda and Suzuki. Those brands were
chosen as the consideration of a similar distribution of dealers that eliminate bias by
the respondents.
Results obtained from this research prove that the after-sales services are
having significant positive effect on customer satisfaction. The greatest influence
comes from the service warranty. The second largest is the dealer�s distribution
services, while the last is the service delivery. For motorcycle manufacturers, it is
imperative to be aware of after sales service because of its highly influence to the
customers. The motorcycle manufacturers should begin to give priority on after sales
service to satisfy the customer. They should focus more on providing excellent
services through dealers because dealers are the one who distribute after-sales
services to the end customer
