1,721,036 research outputs found
Cambridge Service Alliance, Distributed Information and Automation Laboratory, Research Capability Development Programme
No full textProfessor Andy Neely is Pro-Vice-Chancellor: Enterprise and Business Relations at the University of Cambridge, Head of the Institute for Manufacturing (IfM) and Head of the Manufacturing and Management Division of Cambridge University Engineering Department. He is a Fellow of Sidney Sussex College and Founding Director of the Cambridge Service Alliance.</jats:p
How manufacturers link advanced services and service expansion
No full textRecent research has challenged the service transition assumption, suggesting that manufactures pursue higher levels of service infusion by expanding, rather than transitioning, into advanced services. We test this re-conceptualisation of the service infusion process as an extension of the offering by examining a sample of 110 servitized manufacturing companies using multivariate regression and cluster analysis. The results confirm the concept of service extension as central to the strategic development process of service infusion
INDICADORES DE DESEMPENHO PARA UM SETOR DE TECNOLOGIA DA INFORMAÇÃO E COMUNICAÇÃO DE UMA IES PÚBLICA: UM MÉTODO BASEADO NO PERFORMANCE PRISM
Get PDFOs Indicadores de Desempenho são aplicados em vários segmentos como ferramenta essencial e como diferencial para o planejamento e para subsidiar a tomada de decisão. Nesse contexto, a eficiência na gestão pública constitui um fator fundamental para o aumento das ações governamentais que visam à melhoria da prestação dos serviços ao cidadão. Por sua vez, o Estado brasileiro é influenciado por uma abordagem administrativa pública mais gerencial, focada nos resultados. Dessa forma, devemos considerar o desempenho e os impactos do uso de Tecnologia da Informação e Comunicação (TIC) na tomada de decisão e nos resultados advindos de suas aplicações em relação aos objetivos, metas e requisitos da instituição. O propósito deste estudo é apresentar indicadores de desempenho para um setor de Tecnologia da Informação e Comunicação de uma Instituição Pública de Ensino Superior, a fim de auxiliar a mensuração até que ponto seus objetivos e estratégias estão sendo alcançadas para atender as demandas da organização. Para a realização do trabalho, utilizamos o Performance Prism como framework criando indicadores eficientes em termos de satisfação e contribuição dos Stakeholders. Concluiu-se que os indicadores criados servem como instrumento para avaliação do setor de TIC de uma IES pública, porquanto contempla as demandas das partes interessadas de maneira eficiente
JSR_16-275_Web_Appendix_supplementary_material - Gaining Customer Experience Insights That Matter
No full textJSR_16-275_Web_Appendix_supplementary_material for Gaining Customer Experience Insights That Matter by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer, and Andy Neely in Journal of Service Research</p
Going Beyond Counting First Authors in Author Co-citation Analysis
Get PDFThe present study examines one of the fundamental aspects of author co-citation analysis (ACA) - the way co-citation
counts are defined. Co-citation counting provides the data on which all subsequent statistical analyses and mappings
are based, and we compare ACA results based on two different types of co-citation counting - the traditional type that
only counts the first one among a cited work's authors on the one hand and a non-traditional type that takes into
account the first 5 authors of a cited work on the other hand. Results indicate that the picture produced through this non-traditional author co-citation counting contains more coherent author groups and is therefore considerably clearer. However, this picture represents fewer specialties in the research field being studied than that produced through the traditional first-author co-citation counting when the same number of top-ranked authors is selected and analyzed. Reasons for these effects are discussed
Variations on the Author
Get PDF“Variations on the Author” discusses two of Eduardo Coutinho’s recent films (Um Dia na Vida, from 2010, and Últimas Conversas, posthumously released in 2015) and their contribution to the general question of documentary authorship. The director’s filmography is characterized by a consistent yet self-effacing form of authorial self-inscription: Coutinho often features as an interviewer that rather than express opinions propels discourses; an interviewer that is good at listening. This mode of self-inscription characterizes him as an author who is not expressive but who is nonetheless markedly present on the screen. In Um Dia na Vida, however, Coutinho is completely absent form the image, while Últimas Conversas, on the contrary, includes a confessional prologue that moves the director from the margins to the center of his films. This article examines the ways in which these works stand out in the filmography of a director who offers new insights into the notion of cinematic authorship
Appropriate Similarity Measures for Author Cocitation Analysis
Get PDFWe provide a number of new insights into the methodological discussion about author cocitation analysis. We first argue that the use of the Pearson correlation for measuring the similarity between authors’ cocitation profiles is not very satisfactory. We then discuss what kind of similarity measures may be used as an alternative to the Pearson correlation. We consider three similarity measures in particular. One is the well-known cosine. The other two similarity measures have not been used before in the bibliometric literature. Finally, we show by means of an example that our findings have a high practical relevance.information science;Pearson correlation;cosine;similarity measure;author cocitation analysis
Are your goals hitting the right target?
No full textSetting targets is normal in most organisations. Alan Meekings, Steve Briault and Andy Neely think such a practice can cause more harm than good. They offer a better way. © 2010 London Business School
Dispelling the Myths Behind First-author Citation Counts
Get PDFWe conducted a full-scale evaluative citation analysis study of scholars in the XML research field to explore just how different from each other author rankings resulting from different citation counting methods actually are, and to demonstrate the capability of emerging data and tools on the Web in supporting more realistic citation counting methods. Our results contest some common arguments for the continued
use of first-author citation counts in the evaluation of scholars, such as high correlations between author rankings by first-author citation counts and other citation
counting methods, and high costs of using more realistic citation counting methods that are not well-supported by the ISI databases. It is argued that increasingly available digital full text research papers make it possible for citation analysis studies to go beyond what the ISI databases have directly supported and to employ more
sophisticated methods
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