20 research outputs found
MODEL ANALISIS KINERJA KARYAWAN DAN PENGARUHNYA TERHADAP KEPUASAN NASABAH PADA BNI SYARIAH CABANG MALANG
No full text The research for this thesis investigated by Frisca Widyananda done at PT. BNI Syariah Branch Malang with the title "Model Employee Performance Analysis and its Impact on Customer Satisfaction BNI Syariah Branch Malang" with the kind of research is descriptive qualitative and quantitative descriptive the author outlines back what was seen and heard at the time the research took place and score points obtained in the questionnaire that could eventually be used to solve problems and draw conclusions. The result showed that the number of employees and customers who fill out the study through questionnaires that have been distributed by the authors state that the employee\u27s performance is given to customers at PT. BNI Syariah Branch Malang is good which includes performance, communication, coordination and motivation to work is good enough for our customers
Model Analisis Kinerja Karyawan Dan Pengaruhnya Terhadap Kepuasan Nasabah Pada Bni Syariah Cabang Malang
Get PDFThe research for this thesis investigated by Frisca Widyananda done at PT. BNI Syariah Branch Malang with the title "Model Employee Performance Analysis and its Impact on Customer Satisfaction BNI Syariah Branch Malang" with the kind of research is descriptive qualitative and quantitative descriptive the author outlines back what was seen and heard at the time the research took place and score points obtained in the questionnaire that could eventually be used to solve problems and draw conclusions. The result showed that the number of employees and customers who fill out the study through questionnaires that have been distributed by the authors state that the employee's performance is given to customers at PT. BNI Syariah Branch Malang is good which includes performance, communication, coordination and motivation to work is good enough for our customers
PENGARUH E-TRUST TERHADAP E-LOYALTY : Survei pada Pengguna BRI Mobile Banking pada Followers Akun Instagram @bankbri_id
Get PDFABSTRAK
Novita Frisca Chaerunisa (1805534), Pengaruh E-Trust terhadap E-Loyalty (Survei pada Pengguna BRI Mobile Banking pada Followers Akun Instagram @bankbri_id) di bawah bimbingan Prof. Dr. Hj. Ratih Hurriyati, M.P. dan Drs. Girang Razati, M.Si.
Penelitian ini bertujuan untuk mengetahui Pengaruh E-trust terhadap E-loyalty. Jenis penelitian yang digunakan adalah deskriptif verifikatif yaitu dengan penggambaran dan pemaparan variabel-variabel yang diteliti dan kemudian ditarik kesimpulan. Variabel dependen dalam penelitian ini adalah e-loyalty (Y), dan e-trust (X) sebagai variabel independen. Populasi dalam penelitian ini adalah pengguna BRI Mobile Banking pada followers Instagram @bankbri_id. Pengambilan sampel dalam penelitian ini menggunakan metode simple random sampling (pengambilan sampel secara acak) dengan menggunakan teknik probability sampling terhadap 385 pengguna akun. Teknik analisis yang digunakan adalah analisis Regresi Linear Sederhana dengan alat bantu software komputer SPSS 26.0 for windows. Hasil temuan penelitian ini menunjukan bahwa gambaran e-trust terhadap e-loyalty berada pada kategori cukup baik. E-trust memiliki pengaruh yang positif dan signifikan terhadap e-loyalty. Berdasarkan hasil survei tersebut, penulis merekomendasikan beberapa hal mengenai dampak e-trust terhadap e-loyalty. Variabel e-loyalty dengan dimensi terendah: perceived privacy dan variabel e-loyalty, dimensi terendah: word of mouth. Oleh karena itu, penulis memiliki rekomendasi agar perusahaan BRI Mobile Banking dapat memperlakukan pelanggan dengan tepat, memberikan penyelesaian masalah yang adil, menghormati perlakuan pelanggan, dan tetap menjaga loyalitas pelanggan baik di dalam atau di luar jaringan dengan memberikan layanan yang bermanfaat dan memudahkan pelanggan dalam bertransaksi.
Kata kunci: E-trust, E-loyalty, Mobile Banking
ABSTRACT
Novita Frisca Chaerunisa (1805534), The Effect of E-trust on E-loyalty (Survey on BRI Mobile Banking Users on followers of the Instagram account @bankbri_id) under the guidance of Prof. Dr. Hj. Ratih Hurriyati, M.P. dan Drs. Girang Razati, M.Si.
This study aims to determine the Effect of E-trust on E-loyalty. The type of research used is descriptive and verifiable, namely by describing and exposing the variables studied andSur then drawing conclusions. The dependent variables in this study are e-loyalty (Y), and e-trust (X) as independent variables. The population in this study are BRI Mobile Banking Users on followers of the Instagram account @bankbri_id. Sampling in this study used a simple random sampling method using a probability sampling technique against 385 account users. The analysis technique used is Simple Linear Regression analysis with SPSS 26.0 for windows computer software tools. The findings of this study show that the picture of e-trust in e-loyalty is in the category of quite good. E-trusts have a positive and significant influence on e-loyalty. Based on the results of the survey, the authors recommend several things about the impact of e-trust on e-loyalty. E-loyalty variable with the lowest dimension: is perceived privacy and the e-loyalty variable, with the lowest dimension: is word of mouth. Therefore, the author has recommendations so that the BRI Mobile Banking company can treat customers appropriately, provide fair problem-solving, respect customer treatment, and still maintain customer loyalty both inside and outside the network by providing useful services and making it easier for customers to transact.
Keywords: E-trust, E-loyalty, Mobile Bankin
PENDIDIKAN PERDAMAIAN DAN FENOMENA KEKERASAN KULTURAL PADA ANAK DAN REMAJA DI INDONESIA
Get PDFThe phenomenon of cultural violence involving children and adolescents in Indonesia shows an increasing number from year to year. This causes cases in the world of education to be in the top four after cybercrime and pornography. The phenomenon of cultural violence was born because so far the education system in Indonesia has only focused on the transfer of knowledge while aspects of character development and the cultivation of moral values have received minimal attention. The Indonesian government itself realizes the importance of overcoming the problem of cultural violence in children and adolescents, the government then issued Minister of Education and Culture Regulation No. 82 of 2015. However until 2018, the number of cases of cultural violence in children and adolescents is still very high. There is another approach that can be taken to complement existing efforts, namely through peace education. The main goal of peace education is to create and increase tolerance in children and adolescents. Keywords: peace education, cultural violence, children and adolescent
ANALISIS KAJIAN TERORISME DAN RADIKALISME DALAM 3 PERSPEKTIF TEORITIS
Get PDFTerrorism and radicalism have been a global threat since the United States declared war on terrorism in 2001. Since then, no country in the world has escaped the threat of terrorism. Terrorism itself not only happens because of radical understanding but also because of the threat to sense of identity. The threat to this sense of identity is often responded by a radical-minded person or group of people using open violence. The threat to sense of identity according to Johan Galtung is included in cultural violence, where if cultural violence continues to get ignored it will appear open acts of violence. The countries of the world continue to cope with the threat of terrorism and radicalism, both through the hard approach and soft approach, which both approaches the perpetrators of terrorism itself while referring to the triangle of the Galtung’s conflict, there are other approaches that can be done to prevent radicalism and terrorism namely by overcoming cultural violence and creating tolerant society conditions amid identity heterogeneity.Keywords: Terorism, Radicalism, Identity, Cultural Violenc
UPAYA PEMERINTAH JEPANG DALAM PERELOKASIAN PANGKALAN MILITER AMERIKA SERIKAT DI OKINAWA
Get PDFJapanese government efforts to relocate the US military base in Okinawa have been started since 1996, through a poll in which 90% of the people in Okinawa want the US military base to relocate from Okinawa. It is not out of the loss felt by the people of Okinawa. The negative impact from the presence of the military base perceived by the people of Okinawa including health problems, crimes and also economic problems. Various cities located not far from the Okinawa region have been try to be an alternative location to relocate the military base. But it often get hard protests by the Japanese public until finally in 2009, both sides agreed to relocate some facilities of the US military base from Okinawa to Guam
The Analysis of the Role & Obligations of Notaries in Protecting Data Security Based on the Personal Data Protection Law
Get PDFNotaries as public officials who are authorized to make authentic deeds carry out their duties and authorities inseparable from the processing of Personal Data, both physical and electronic. Notaries process Personal Data not only for Personal Data subjects, namely Clients, but also for workers or interns, or third parties whose information is provided by the Client. Since the enactment of the PDP Law, Notaries as officials who make authentic deeds in processing Personal Data are not only obliged to maintain the confidentiality of Personal Data, but there are also several other obligations regulated in the PDP Law as an effort to prevent and eradicate potential cybercrime. In this study, the author will dissect the role and obligations of Notaries in the security of Personal Data based on the PDP Law. The study used a normative legal method with a statutory approach and a conceptual approach. Through this study, it is concluded that a Notary as an official who makes authentic deeds has a crucial role, namely as a Personal Data Controller who can determine the purpose and method of processing personal data. Notaries have several obligations as regulated in the PDP Law, including having a basis for processing, ensuring the security of personal data, assessing the impact of Personal Data Protection, recording all personal data processing activities, appointing Personal Data Protection officials, fulfilling the rights of personal data subjects, and others. The ultimate goal of this study is expected to provide knowledge and legal certainty related to Personal Data Protection in notarial practice
Implementation of spectral clustering on microarray data of carcinoma using k-means algorithm
No full textManajemen identitas ethnopolitical indonesia (studi kasus : Bom gereja oikumene, samarinda)
No full textApplication of k-means clustering algorithm in grouping the DNA sequences of hepatitis B virus (HBV)
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