Journal of Information Systems and Technology Management
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Eliciting and defining requirements based on metaevaluation: the case of the CRAS 2008 Census
Get PDFO Ministério do Desenvolvimento Social e Combate à Fome (MDS) promove periodicamente a avaliação dos seus programas sociais, como aqueles desenvolvidos nos Centros de Referência em Assistência Social (CRAS). Essa avaliação utiliza como instrumento um sistema web que suporta o processo de coleta e tratamento de informações e disseminação de resultados aos gestores municipais, estaduais e federais mediante o chamado Censo CRAS. Conduziu-se uma meta-avaliação do CRAS 2008, baseada nos critérios especificados pelo Joint Committee (1994), a partir da qual foram elicitados requisitos que possibilitaram a melhoria do referido sistema web. Neste artigo são relatados os resultados da meta-avaliação do Censo CRAS 2008, realizada no período de 2009 a 2010, na qual novos requisitos foram elicitados. A abordagem da meta-avaliação como fonte alternativa de elicitação de requisitos considerou os resultados de avaliações de programas sociais para identificar os problemas do sistema, sem a necessidade da usual e intensa interação com usuários, e revelou oportunidades de melhorias no processo de avaliação que conduziram à elicitação de requisitos para o sistema informatizado. Algumas funcionalidades elicitadas foram incorporadas ao Censo CRAS 2010 e outras poderão ser incorporadas em censos futuros.The Brazilian Ministry of Social Development and Fight against Hunger (MDS) regularly promotes the evaluation of its social programs, such as those developed in the Reference Centers for Social Assistance (CRAS). Such evaluations make use of a web system that supports the collection and processing of information as well as the dissemination of its results to local, regional and central government officials through the so-called CRAS Census. A meta-evaluation of the CRAS 2008 Census was carried out based on criteria specified by the Joint Committee (1994), from which we elicited requirements that enabled improvements of the web system. The article reports new requirements elicited from the meta-evaluation of the CRAS 2008 Census, held in the period 2009-2010. The approach of meta-evaluation as an alternative source of requirements elicitation took into consideration results from evaluations of social programs in order to identify system problems without the usual need of intense interaction with users. This approach revealed opportunities for improvements in the evaluation process that led to the elicitation of requirements for the computerized system. Some of the elicited features were incorporated into the Census 2010 and others may be incorporated in future censuses
A FUZZY MULTICRITERIA APPROACH FOR IT GOVERNANCE EVALUATION
No full textThis work seeks to provide a new multi-criteria approach to assess IT Governance (ITG) in the area of Strategic Alignment. The complete methodological development process is described. The evaluation model uses Fuzzy Analytic Hierarchy Process (FAHP) and it is targeted to IT processes, more specifically to the COBIT© IT maturity levels, domains and processes, thus providing a differentiated analysis of importance for each item. Its relevance is related to addressing isolated and individual evaluation criteria that are normally practiced in audits of processes. The model allows generating information that extends the guarantees of compliance and corporate governance from different organizations. This research demonstrates that the combined use of multi-criteria decision methodologies and soft computing proves to be particularly suitable for Strategic Alignment such as the focal area of COBIT. The model was applied in a big retail Brazilian company
USING THE BSC FOR STRATEGIC PLANNING OF IT (INFORMATION TECHNOLOGY) IN BRAZILIAN ORGANIZATIONS
No full textThis paper presents a method that integrates Balanced Scorecard (BSC) concepts and IT strategic planning (ITSP) processes. The resulting method was applied in two organizations in order to verify contributions of Balanced Scorecard regarding the identified ITSP problems. The development of this work was realized in qualitative, exploratory research based on two case studies. The results show that the use of BSC contributed directly to work with IT strategic planning challenges and involved middle management, multifunctional teams, and top management support, all beyond IT boundaries
CONTINUOUS DATA AUDITING AS AN AUTOMATION TOOL FOR BUSINESS CONTROL
No full textBusiness activities and business processes in the corporate world are technology-dependent. Such activities and processes drive the development of new audit techniques to investigate possible systemic failures that could affect the internal controls of companies. In this way, the need for automation of auditing tests led to the development of the concept and implementation of projects for continuous data auditing in the enterprise environment. This article evaluates the major critical issues for the construction of continuous data auditing, considering the use of information technology and computer assisted audit techniques. Four basic premises were formulated based on the theoretical foundation. From them eight propositions and eleven critical aspects were derived, which were placed in a proof of concept, through a multiple case study in the Brazilian business scenario. The main findings of this research were the critical aspects for the construction of continuous data auditing, originated in theoretical foundation and corroborated by the results of a multiple case study, which will serve as drivers for the initialization of continuous auditing projects as well as for their restructuring
CONTEXT MANAGEMENT: TOWARD ASSESSING QUALITY OF CONTEXT PARAMETERS IN A UBIQUITOUS AMBIENT ASSISTED LIVING ENVIRONMENT
Get PDFThis paper provides an approach to assessing Quality of Context (QoC) parameters in a ubiquitous Ambient Assisted Living (AAL) environment. Initially, the study presents a literature review on QoC, generating taxonomy. Then it introduces the context management architecture used. The proposal is verified with the Siafu simulator in an AAL scenario where the user’s health is monitored with information about blood pressure, heart rate and body temperature. Considering some parameters, the proposed QoC assessment allows verifying the extent to which the context information is up-to-date, valid, accurate, complete and significant. The implementation of this proposal might mean a big social impact and a technological innovation applied to AAL, at the disposal and support of a significant number of individuals such as elderly or sick people, and with a more precise technology
PROPOSITION OF AN ALUMNI PORTAL BASED ON BENCHMARKING AND INNOVATIVE PROCESS
Get PDFUma preocupação comum em Instituições de Ensino Superior (IES) é manter o aluno formado ligado às atividades acadêmicas, pois é consenso que um dos ativos mais valiosos das universidades é o seu egresso (alumni), já que suas ações práticas garantem mais visibilidade à universidade. Nos últimos anos, percebe-se um movimento das IES no sentido de incentivar a criação de associações de alumni, pois elas propiciam oportunidades de networking e manutenção do contato entre IES e alumni ou alumni entre si. Uma associação que busque adesão e participação de seus alumni deve investir no desenvolvimento de portal atrativo, contemplando informações que despertem o interesse do público-alvo. Esta pesquisa se propõe a analisar o portal de associações de alumni de universidades bem avaliadas, por meio de benchmarking e de um processo inovador denominado SCAMPER. Ao final, apresenta-se a um protótipo de portal de egresso que atenda as atuais necessidades do mercado.A common concern in institutions of higher education is to keep its former students involved with academic activities. It is a consensus that one of the most valuable assets of universities is their alumni, given that their accomplishments ensure more exposure for the university. In recent years, universities have encouraged a movement toward the establishment of alumni associations, as they provide networking opportunities and contact between the university and the alumni or among the alumni. An association that seeks membership and participation of its alumni should invest in the development of an attractive portal. In this sense, this research aims to analyze the portal of alumni associations of well-ranked universities, using a benchmarking process and a creative technique called SCAMPER. We also present a portal prototype that meets the current needs of the market
The future of audit
Get PDFThe purpose of this study is to discuss the current state and future of auditing. Expert consensus is used as a basis to examine the current state of auditing and generate modifications both needed and likely to occur in the audit profession. This study contributes to the literature by using the Delphi method to develop predictions as to the direction of the audit industry and discuss the implications associated with these predictions. If auditors can better understand where the profession stands and where it is headed, then they can better prepare for the future. Some predictions emerging from this study relative to future audit practices include increasing automation of audit procedures, more predictive financial statements, continuous auditing of financial statements and transactions, and an increasingly global perspective regarding audit activities
Technological innovation projects: proposal for an integrative model between project management and knowledge management in a customer-supplier perspective
Get PDFNa área financeira, as empresas no Brasil têm aumentado seus investimentos em automação para enfrentar a forte concorrência, oferecer novos produtos e serviços e reduzir custos operacionais. Essas empresas estão concentrando seus esforços nas competências essenciais e, por isso, muitas vezes não têm o conhecimento interno para a implementação de novos projetos, especialmente aqueles que trazem inovação tecnológica. Por esta razão, é utilizado o processo de terceirização ou subcontratação para ajudar na implementação desses projetos. A unidade de análise deste estudo é o projeto e o objeto do estudo analisar o processo de transferência de conhecimento de um fornecedor para um cliente durante o período de duração do projeto envolvendo novas tecnologias. A principal motivação deste trabalho foi a de tratar da obtenção e retenção de novos conhecimentos relacionados a projetos que são elaborados pelas empresas clientes. Foi elaborado um estudo de casos múltiplos de três empresas do setor financeiro que compram novas tecnologias e dois fornecedores de Tecnologia da Informação. Como resultado prático um modelo de gestão de transferência de conhecimentos e de manutenção do conhecimento nas empresas clientes foi proposto e incorporado na gestão de projetos.In face of strong competition, companies in Brazil have increased their financial investments in automation, offering new products and services and reducing operating costs. These companies are focusing their efforts on core competencies and, therefore, they often lack the internal expertise to implement new projects, especially those that bring technological innovation. For this reason, we use the processes of outsourcing or subcontracting to help implement such projects. The unit of analysis in this study is the project and the object of the study to analyze the process of knowledge transfer from a provider to a customer during the duration of the project, which involves new technologies. The main motivation of this work is to address the acquisition and retention of new knowledge related to projects designed for business customers. We have developed a study of three cases of multiple financial firms that buy new technologies and two suppliers of information technology. As a practical result, a management model of knowledge transfer and retention of knowledge in client companies is proposed and incorporated into project management
Avaliação dos sistemas de controle gerencial em instituição de ensino superior com o performance management and control
Get PDFEste estudo objetiva averiguar a estrutura e o funcionamento dos sistemas de controle gerencial para avaliação de desempenho em uma instituição de ensino superior privada. Para captar a estrutura e funcionamento dos Sistemas de Controle Gerencial (SCG) da IES utilizou-se o instrumento de pesquisa proposto por Ferreira e Otley (2006), denominado Performance Management and Control (PMC). Assim, um questionário com a estrutura PMC adaptada foi enviado aos 55 gestores responsáveis pelas ações estratégicas e planos estabelecidos na área de negócios da IES, obtendo-se 48 questionários respondidos. Também foram entrevistados quatro dos cinco diretores da escola de negócios da IES, além de pesquisa documental, para triangulação dos dados e validação dos resultados. Na análise dos dados utilizaram-se as técnicas de estatística descritiva e entropia da informação. Os resultados mostram que o nível geral dos SCG para avaliação de desempenho alcançou média 3,62 na escala, inferior à concordância parcial nos quesitos apresentados. Foram apontados alguns pontos fracos no sistema utilizado, bem como se denotou a necessidade de melhor alinhamento entre estratégia, desempenho e controle. Conclui-se que o questionário com a estrutura PMC adaptada conseguiu captar a estrutura e o funcionamento dos SCG para avaliação de desempenho na IES.This study aims to investigate the structure and operation of management control systems for performance evaluation in a private higher education institution (HEI). To capture the structure and operation of Management Control Systems (MCS) of the HEI, the survey instrument proposed by Ferreira and Otley was used (2006), called Performance Management and Control (PMC). Thus, an adapted PMC structure questionnaire was sent to 55 managers responsible for strategic actions and plans established in the business of the HEI, having 48 answered questionnaires. Also, four out of the five directors of the business school of the HEI were interviewed, besides the documentary research, for the triangulation of data and to validate the results. In data analysis, the techniques of descriptive statistics and information entropy were used. The results show that the overall level of performance evaluation for MCS reached a mean of 3.62 on the scale, less than partial agreement on the items presented. Some weaknesses were pointed out in the system used, and it was also denoted the need for better alignment among strategy, performance and control. It is concluded that the adapted PMC structure questionnaire managed to capture the structure and operation of MCS for performance evaluation in the HEI
EDITORIAL
No full textIt is well known that Journals play a significant role in the dissemination of knowledge as well as they support important discoveries. Although JISTEM does not publish special issues in selected research streams, the Editorial board, Editor and reviewers are always sensitive to determining when submissions are being innovative. That makes each edition a rich and relevant resource for academics as well as practitioners. If the research results of the published articles reach the right target, it is hard to know. But as Straub and Ang (2011) states: “The way assuredly not to examine this question (Is information systems research relevant to practice?) is by asking practitioners whether they read scholarly journals. They do not. Nor should they. Scholarly journals are written by scholars for scholars. In many cases, the scientific apparatus is so complicated and sophisticated that only a subset of scholars can fully appreciate specialist articles. But if scientific articles have merit for praxis then this knowledge can and should be shared. It is conceivable that the essential principles and implications of academic research can be communicated to practitioners by the best IS academics.
In this second issue, May – August of 2014, we are pleased to present a selection of 11 highly relevant articles plus the Report: Outcomes of the 11th CONTECSI USP.
The articles cover the following main topics:
• Decision Models
• User Testing Methods
• Fuzzy Multicriteria Approach
• Analytic Network for Selection of Integrated Management Systems (ERP)
• Information Technology Governance
• Internet on the Patient-Doctor Relationship
• Integrating Services
• BSC for Strategic Planning
• Credit Analysis Using Data Mining
• Performance Measurement of IT Governance
• Automated Text Clustering
• Continuous Auditing
• Outcomes of the 11th CONTECSI USP– International Conference on Information Systems And Technology Management – May 28 to 30, 2014
JISTEM maintains the high quality and visibility in both national and international sectors. In addition to authors from UK, Jordan and Spain, we also present Brazilian authors from Rio Grande do Sul, Minas Gerais, Sao Paulo, Goias and the Federal District.
We thank all authors and reviewers and wish you a pleasant reading.
* Straub, D. and Ang, S. (2001) MIS Quarterly Vol. 35 No. 1 pp. iii-xi/Marc