Journal of Information Systems and Technology Management
Not a member yet
436 research outputs found
Sort by
Benefits of the marketing information system in the clothing retail business
Get PDFThis paper has the purpose of being familiarized with the benefits of the marketing information system in companies that operate in the retail business. A field research was done in a major clothing retailer, by means of a case study that consisted of interviews with two employees of the company, one from the top management and one from the marketing area, based on a semi-structured script , in addition to a documental analysis. The results indicate that information and its systematization possess great importance for the development of competitiveness, contributing to the development of the operations and to the promotion of new business opportunities, as provided by the pertinent literature
Convergence in information and communication technology (ICT) using patent analysis
Get PDFSince the 1990s, information and communication technology (ICT) has been perceived as the critical technology for economic development, and the ICT industry itself has been growing exceptionally fast. Moreover, technology convergence in ICT has received particular attention. ICT innovations diffuse into existing products and thus come to form a new integral part of the goods. This is an exploratory research to examine technology convergence of the supply side as a firm level in the ICT sector using International Patent Classification (IPC) of 43,636 sample patents from 1995 to 2008. This study finds a degree of merger and relationships between different technology domains through the association rule mining of patent co-classification. This type of analysis helps companies to take strategies under the environment of technological trajectory change
Method for measuring the alignment between information technology strategic planning and actions of information technology governance
Get PDFThe purpose of this research is to present a method for measuring the degree of alignment between Strategic Planning and Information Technology Management practices and Information Technology Governance. A survey of IT governance maturity at the High Courts and the Supreme Court was carried out in order to reach this aim. The Attribute Table of the COBIT 4.1 was used both as a model for maturity analysis as for the degree of alignment of IT strategic plans of these bodies with the IT Strategic Planning established by the National Judiciary Council (CNJ). It was assessed the maturity of thirty four processes, according to six attributes, in the four COBIT domains. The proposed method, named COMPLAN-GTI, allows the linking of the guidelines of the strategic planning to the COBIT processes. The field research above mentioned shows that the alignment between the planning established by the CNJ and those established by the High Courts and Supreme Court is around 68%, leading to the conclusion that the policies and actions established by the National Council of Justice for the Judiciary are being followed. The application of the method is also used to confirm whether the management practices and the IT Governance are consistent with the strategic plan established by the organization. It was observed in the research carried out in the Courts that the average convergence between PETIs and management practices and Governance lies around 70%, leading to the conclusion that the strategic plans exerted influence on the action planning of these organizations
CREDIT ANALYSIS USING DATA MINING: APPLICATION IN THE CASE OF A CREDIT UNION
No full textThe search for efficiency in the cooperative credit sector has led cooperatives to adopt new technology and managerial knowhow. Among the tools that facilitate efficiency, data mining has stood out in recent years as a sophisticated methodology to search for knowledge that is “hidden” in organizations\u27 databases. The process of granting credit is one of the central functions of a credit union; therefore, the use of instruments that support that process is desirable and may become a key factor in credit management. The steps undertaken by the present case study to perform the knowledge discovery process were data selection, data pre-processing and cleanup, data transformation, data mining, and the interpretation and evaluation of results. The results were evaluated through cross-validation of ten sets, repeated in ten simulations. The goal of this study is to develop models to analyze the capacity of a credit union\u27s members to settle their commitments, using a decision tree—C4.5 algorithm and an artificial neural network—multilayer perceptron algorithm. It is concluded that for the problem at hand, the models have statistically similar results and may aid in a cooperative\u27s decision-making process
Discovering citizens reaction toward e-government: factors in e-government adoption
Get PDFE-government has been considered as one approach for changing the face of government in the eyes of the citizenry. Therefore, citizens’ socialization in relation to their engagement with e-government should be explored. This study argues that citizens played a significant role in determining the success of an e-government project in the Middle Eastern country of Jordan. This paper aims to provide insight and evaluation into the factors that could influence e-government’s effective functioning in the Jordanian social community through its interaction with citizens. The study collected data from 356 Jordanian citizens via a survey, to ascertain their understanding of 10 factors that may influence their intention to use e-government services. To investigate the adoption of e-government services in depth, two departments in Jordan were selected: the Jordanian Government’s Income and Sales Tax Department (ISTD) and its Driver and Vehicle Licenses Department (DVDL). The factor analysis technique was used to identify the main factors related to e-government services’ adoption. The results indicated that trust in the internet, website design, religious beliefs, internet and computer skill confidence, word of mouth, resistance to change, perceived usefulness, relative advantage and complexity are the main factors that should be considered when addressing the topic of e-government services’ adoption in Jordan. This study is different from most existing studies on e-government adoption as it empirically investigated the impact of word of mouth (WOM), wasta (favoritism), and resistance to change on e-government adoption. This study highlights the importance of considering the social cohesion of the Jordanian community when exploring factors related to e-government adoption
Medición de usabilidad de trámites públicos en línea en Chile: un caso de estudio en gobierno electrónico
Get PDFLa posibilidad de realizar cada vez más trámites públicos en línea (TPL) supone una vital ayuda a los usuarios y una disminución en los recursos que el gobierno debe invertir en acercarse a éstos. No obstante, el uso de herramientas digitales por parte de los usuarios parece dificultado por una serie de variables donde la usabilidad de los sistemas juega un rol preponderante. Esta investigación presenta una evaluación de la usabilidad de 60 TPLs en Chile a partir de la metodología de evaluación heurística, y propone mejoras a partir de un diagnóstico objetivo. Esta evaluación muestra 3 problemas principales en el servicio de TPLs en Chile: (1) los usuarios no sienten control en las acciones que realizan, (2) el sitio genera incertidumbre, (3) no se guía a los usuarios al realizar tareas relevantes. Ésto demuestra que la usabilidad es una variable importante al momento de explicar los problemas de masificación de los servicios en línea de gobierno electrónico, y que intervenciones en este sentido pueden hacerlos más eficientes tanto en Chile como otros países hispanoparlantes.The possibility of conducting public online transactions means an important help to users and a reduction of governmental resources. However, the usage of the digital channel can get obstructed by different variables where the usability of the service plays an important role. This research presents a usability evaluation of 60 online services offered by the Chilean government. Following a heuristic evaluation model, we conducted a diagnosis and propose lines of improvement to the problems detected. The evaluation showed that the online services do not offer enough control to users, the services cause uncertainty while interacting with them, and there is not enough guidance to users during relevant steps of the interaction. The evaluation shows that usability is an important variable when explaining the difficulties of public online services spreading between users and it suggests that interventions in this sense could make more efficient the digital channel within the e-government context