Jurnal Manajemen Indonesia
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Servant Leadership: Its Role on Organizational Citizenship Behavior through Job Satisfaction and Organizational Commitment
Full text linkThis research is based on the gaps and aims to recognize the relationship between servant leadership on organizational citizenship behavior and servant leadership on organizational citizenship behavior through job satisfaction and organizational commitment as mediation variables. There are research gaps between servant leadership and organizational citizenship behavior. The research confirms that servant leadership has no impact on organizational citizenship behavior. However, job satisfaction and organizational commitment are crucial and significant in that relationship. The research uses quantitative research with a purposive sampling technique. The population is employees in Surabaya, with 37 respondents as a sample. The data processing technique uses SmartPLS. The results indicate that servant leadership has no impact on organizational citizenship behavior. In addition, when mediated by job satisfaction and organizational commitment, servant leadership significantly impacts organizational citizenship behavior. Servant leadership itself has no significant impact on organizational citizenship behavior. However, the existence of other beneficial variables is necessary. Further research needs to get consistent results
The Effectiveness of The Use of E-Commerce and Digital Payment on Brand Awareness of Private Regional Drinking Water Companies (PDAM)
Full text linkCustomer satisfaction is the main focus of the company to increase Brand Awareness, influence company value, and achieve goals. This study aims to evaluate the effectiveness of E-commerce and Digital Payment on Brand Awareness and customer satisfaction at private PDAMs. Quantitative methods were used with a sample of 98 customers and multiple linear regression analysis. The results showed that E-commerce and Digital Payment partially positively affected Brand Awareness, with t values of 4.416 and 4.656, respectively (value > t table). Simultaneously, both factors have a positive effect on Brand Awareness, with a calculated f value of 29,979 (value> f table) and a significance level of 0.000. E-commerce and Digital Payment together contribute 38.7% to increasing Brand Awareness (R square 0.568), while the rest is influenced by other factors not included in this study. Keywords— Brand Awareness; E-commerce; Digital Payment; Customer Satisfactio
Macro Determinants on Non-Performing Loans of Indonesia Commercial Banks (Credit Risk Scenario)
Full text linkA stable financial system is significant for an economy. Commercial banks play a critical role in facilitating the flow of credit and boosting the productivity of businesses through investment funding. In addition to receiving deposits, commercial banks provide loans to customers, exposing them to credit risk in the form of non-performing loans (NPL). This study aims to analyze the determinants of NPL and stress-test macro variables in the Indonesian banking system. The findings of this study, which used a data panel (Stata 17) and the Monte Carlo Stressing test of the Value at Risk (VAR) approach by studying a sample of 43 Commercial Banks listed on the IDX from 2008.1 to 2023.4, are significant. The main findings are Non-Performing Loan lag -1 (NPLt-1), Loan Deposit Ratio (LDR), Interest rate (SBI) and inflation (INF), and the significance of Non-Performing Loan (NPL). The results of the NPL Stress Scenario based on the VaR approach with interest rate and inflation shock carried out are still much lower than based on the provisions of Bank Indonesia Regulation Number 06/10/PBI/2004 concerning the Health Level Assessment System for Commercial Banks, the NPL ratio is 5 percent. It can be concluded that the NPL condition of commercial banks in Indonesia from 2008 to 2023 is still below the specified limit to face serious credit problems. These significant findings can engage and interest the audience, particularly those involved in the Indonesian banking system and macro prudential policies, and provide them with valuable insights.
Keywords—Commercial Banks; Non-Performing Loan; Value at RiskSistem keuangan yang sehat sangat penting bagi perekonomian suatu negara. Lembaga keuangan khususnya Bank Komersial tidak hanya memfasilitasi aliran kredit dalam perekonomian, tetapi juga meningkatkan produktivitas unit bisnis melalui pendanaan investasi. Selain menerima simpanan, bank umum juga memberikan pinjaman kepada nasabah sehingga menimbulkan resiko kredit dalam bentuk Non-Performing Loan (NPL). Penelitian ini bertujuan menganalisis factor penentu NPLserta melakukan stress testing variable makro pada sistem perbankan di Indonesia. Penelitian menggunakan pendekatan data panel (Stata 17) dan Value at Risk dengan Monte Carlo Stress Test pada 43 sampel Bank Umum yang terdaftar di Bursa Efek Indonesia selama periode 2008.1 hingga 2003.4. Berdasarkan hasil olah, Non-Performing Loan pada periode sebelumnya (NPL-1), Loan to Deposit Ratio (LDR), suku bunga (SBI) dan Inflasi (INF) berpengaruh signifikan terhadap Non-Performing Loan (NPL). Sementara itu, hasil skenario stress test NPL berdasarkan pendekatan VaR dengan shock suku bunga dan inflasi menunjukkan kondisi yang masih lebih rendah dibandingkan denan ketentuan Bank Indonesia berdasarkan peraturan nomor 06/10/PBI/2004 tentang Sistem Penilaian Tingkat Kesehatan Bank Umum dengan rasio NPL sebesar 5 persen. Sehingga dapat disimpulkan kondisi NPL Bank Umum di Indonesia selama periode 2008 hingga 2023 masih berada dibawah batas yang ditentukan untuk menghadapi permasalahan kredit yang serius. Temuan ini diharapkan dapat menarik perhatian pembaca dan memberikan wawasan khususnya bagi pengambil keputusan dalam sistem perbankan Indonesia dan kebijakan makroprudensial.
Kata kunci— Bank Komersial; Non-Performing Loan; Value at Ris
Factors Affecting Personal Attitude of Undergraduate Agricultural Students to Start a Business: The Moderating Role of Family Business Status
Full text linkThis study investigates the relationship between access to resources, subjective norms sociocultural forces; and the personal attitude of undergraduate agricultural students towards establishing a business. This relationship was looked at from a family-business status viewpoint. Data was collected from students of the six universities in South Africa registered for various agricultural programmes. Data analysis was computed using SPSS version 29. The study confirmed that subjective norms and sociocultural forces predict personal attitude towards starting a business, but not access to resources. The moderating role of family business status was not statistically significant for all factors. However, undergraduate agricultural students' access to resources and family business status relationships from families not owning a business were statistically significant. A significant relationship was also found between subjective norms and the family business status of agricultural students. The entrepreneurial syllabus should expose students to these extrinsic factors, as this shapes their attitude towards engaging in entrepreneurship. A positive personal attitude will likely lead to business establishment. Farming and entrepreneurship can address youth unemployment, employment creation, economic growth, and fighting poverty. Entrepreneurship is influenced by access to resources; however, agricultural students aren't finding it significant. Therefore, entrepreneurial education is essential for students to gain knowledge of this important business start-up factor
sistem manajemen kinerja: literature review dan agenda untuk penelitian selanjutnya
No full textThis study aims to determine the development of research related to designing an organization's performance management system. This study conducts a literature review on papers that have been published and are available in the Google Scholar and Proquest database with a time span of January 2012 to December 2022. Keywords such as performance management, design performance management, and performance management system were used. The results of this research use 10 papers that are considered capable of explaining methods for designing performance management systems. Keywords— Performance management system; Performance management; Approach; Literature revie
Effect of Technology Towards Performance Through Work Stress in Land Agency Riau Island
Full text linkMany factor believed to be affecting job performance like Technology, Organizational Support, Individual Characteristics, Individual Adaptability. But what if those factor are mediating by another factor, like work stress?. This study used the quantitative Method with Analysis Tool using AMOS version 24. The population in this study were all state civil servants in the Regional Office of the National Land Agency and the Land office in Riau Islands Province, totaling 266 people and sampling technique by using Slovin and got 160 people. The result showed that Technology negatively influence work stress, Organizational support positively influence work stress, no significant influence of individual characteristics toward work stress, Individual adaptability positively work stress, Work stress has a significant positive direct influence on employee performance, Technology shows a significant positive direct influence on performance, there is no significant direct influence between organizational support and performance, Individual characteristics have a significant negative direct influence on performance, there is no significant direct influence between individual adaptability and employee performance. For mediating testing, work stress does not mediate the influence of technology on employee performance or individual characteristics on employee performance; rather, it fully mediates the influence of organizational support on performance and individual adaptability on employee performance. Square Multiple Correlation for Work Stress = 100% and Performance = 68,3%. This research indicates that work stress at a certain level will greatly improve various aspects of employee performance and give new insight into the positive impact of work stress.Banyak faktor yang diyakini mempengaruhi prestasi kerja seperti Teknologi, Dukungan Organisasi, Karakteristik Individu, Kemampuan Beradaptasi Individu. Namun bagaimana jika faktor tersebut dimediasi oleh faktor lain, seperti stres kerja?. Penelitian ini menggunakan Metode kuantitatif dengan Alat Analisis menggunakan AMOS versi 24. Populasi dalam penelitian ini adalah seluruh pegawai negeri sipil di Kantor Wilayah Badan Pertanahan Nasional dan Kantor Pertanahan Provinsi Kepulauan Riau yang berjumlah 266 orang dan teknik pengambilan sampel dengan menggunakan Slovin dan mendapat 160 orang. Hasil penelitian menunjukkan bahwa Teknologi berpengaruh negatif terhadap stres kerja, Dukungan organisasi berpengaruh positif terhadap stres kerja, karakteristik individu tidak berpengaruh signifikan terhadap stres kerja, Kemampuan beradaptasi individu berpengaruh positif terhadap stres kerja, Stres kerja berpengaruh langsung positif signifikan terhadap kinerja karyawan, Teknologi berpengaruh positif signifikan pengaruh langsung terhadap kinerja, tidak terdapat pengaruh langsung yang signifikan antara dukungan organisasi terhadap kinerja, Karakteristik individu mempunyai pengaruh langsung negatif yang signifikan terhadap kinerja, tidak terdapat pengaruh langsung yang signifikan antara kemampuan beradaptasi individu terhadap kinerja pegawai. Untuk pengujian mediasi, stres kerja tidak memediasi pengaruh teknologi terhadap kinerja karyawan atau karakteristik individu terhadap kinerja karyawan; melainkan sepenuhnya memediasi pengaruh dukungan organisasi terhadap kinerja dan kemampuan beradaptasi individu terhadap kinerja karyawan. Korelasi Berganda Kuadrat untuk Stres Kerja = 100% dan Kinerja = 68,3%. Penelitian ini menunjukkan bahwa stres kerja pada tingkat tertentu akan sangat meningkatkan berbagai aspek kinerja karyawan dan memberikan wawasan baru mengenai dampak positif stres kerja
Employees’ Work Quality: The Role of Work Comfort and Completeness of Company Facilities
Full text linkViewed in this world, humans were the most important aspect of a company, and humans had an important role in advancing and improving the company. Therefore, it was necessary to see how much comfort and facilities factors can affect the employees’ work quality. This study was conducted to see whether or not there was an influence of work comfort and completeness of company facilities on employees’ work quality, with work motivation as the intervening variable. This research used quantitative research, which involved 148 respondents. Data processing in this study used SmartPLS. From the results of data processing from respondents' answers, it concluded that (1) Work comfort had a significant positive effect on work motivation, (2) Work comfort had no significant effect on employees’ work quality, (3) Company facilities completeness had a positive significant effect on work motivation, (4) Completeness of company facilities had no significant effect on employees’ work quality (5) Work motivation had a significant positive effect on employees’ work quality, (6) Work motivation did not mediate significantly the relationship between work comfort on work quality, and (7) Work motivation did not mediate significantly the relationship between completeness of company facilities on work quality. In order to enhance the employees’ work quality, the company management should consider using something other than the work comfort and the completeness of working facilities to increase employees' work motivation as the Two Factors Motivation Theory of Frederick Herzberg. Keywords— Work Comfort; Completeness of Company Facilities; Employees’ Work Quality; Work Motivatio
Analysis of Cross-Cultural Understanding on Leadership Style: A Case Study of Thai and Indonesian Cultures on PT ‘Tomyum’ Tbk
Full text linkCompanies around the world have expanded their business overseas through globalization that eases the restrictions for the movement of resources between countries. These companies who operate their businesses overseas faces challenges to help them achieve their objectives. The skill needed for these challenges is called cross-cultural understanding and if the leaders who dealt with diverse cultures fail to implement it, conflict might occur. Thus, having a good cross-cultural understanding is useful to minimize unintended conflict and applying the right cross-cultural leadership style is also necessary. PT ‘Tomyum’ Tbk. is an animal feed company based in Jakarta who employed people from Indonesia and Thailand. This research aims to find out which leadership style the company implements by using the GLOBE study’s cross-cultural leadership style and the GLOBE study’s nine cultural dimensions, also the coping mechanism that company’s leaders use to deal with the cultural differences within the company. This research is a single case research using a qualitative method with in-depth interviews conducted towards the employees of PT ‘Tomyum’ Tbk. to collect the data. The findings of this research suggest that the company is implementing the team-oriented leadership style by having good in-group collectivism values and uncertainty avoidance and lack no cultural dimensions overall. The company also has the same goal as their employees and the Thai manager also learns how to speak Bahasa Indonesia to minimize communication problems when dealing with his subordinates.Perusahaan di seluruh dunia telah memperluas bisnis mereka ke luar negeri melalui globalisasi yang memudahkan pembatasan pergerakan sumber daya antar negara. Perusahaan-perusahaan yang mengoperasikan bisnis mereka di luar negeri menghadapi tantangan untuk membantu mereka mencapai tujuan mereka. Keterampilan yang dibutuhkan untuk menghadapi tantangan ini disebut pemahaman lintas budaya, dan jika para pemimpin yang berurusan dengan beragam budaya gagal mengimplementasikannya, konflik dapat terjadi. Dengan demikian, memiliki pemahaman lintas budaya yang baik berguna untuk meminimalkan konflik yang tidak diinginkan dan menerapkan gaya kepemimpinan lintas budaya yang tepat juga diperlukan. PT ‘Tomyum’ Tbk. adalah perusahaan pakan ternak yang berbasis di Jakarta yang mempekerjakan orang-orang dari Indonesia dan Thailand. Penelitian ini bertujuan untuk mengetahui gaya kepemimpinan yang diterapkan perusahaan dengan menggunakan gaya kepemimpinan lintas budaya studi GLOBE dan sembilan dimensi budaya studi GLOBE, serta mekanisme koping yang digunakan pemimpin perusahaan untuk menghadapi perbedaan budaya di dalam perusahaan. Penelitian ini merupakan penelitian studi kasus dengan menggunakan metode kualitatif dengan wawancara mendalam yang dilakukan terhadap karyawan PT ‘Tomyum’ Tbk. untuk mengumpulkan data. Temuan dari penelitian ini menunjukkan bahwa perusahaan menerapkan gaya kepemimpinan berorientasi tim dengan memiliki nilai kolektivisme dalam kelompok yang baik dan penghindaran ketidakpastian dan tidak memiliki dimensi budaya secara keseluruhan. Perusahaan juga memiliki tujuan yang sama dengan karyawannya dan manajer Thailand juga belajar bagaimana berbicara Bahasa Indonesia untuk meminimalkan masalah komunikasi ketika berhadapan dengan bawahannya
The Nexus Between Green HRM Practices And Organizational Sustainability Performance: Evidence From Indonesia
Full text linkGreen Human Resource Management (GHRM) is an management approach that pursues to integrate environmental perspective into conventional human resource activities. This approach is characterized by a systematic and scheduled synchronization with the organization’s environmental priorities, which is viewed as providing a balanced perspective that aligns employees with the organization’s environmental policy. Introducing, enforcing, and embracing systemic changes among employees is one of the most important GHRM objectives, as green-based activities are frequently difficult to implement. GHRM practices serve a crucial role in the context of organizational sustainable development in achieving sustainability objectives. Prior research has evaluated GHRM as a unidimensional or second-order construct consisting of three or four dimensions. However, the current study extends previous research by identifying six categories of GHRM practices and empirically evaluating the impact of each of these elements on corporate sustainability. The study collected data from 347 HR directors working in Indonesian organizations and analyzed the data using SmartPLS 3.2.8. The findings revealed that three out of the six GHRM activities were significantly related to organizational sustainability performance. The study offers theoretical and practical implications for potential researchers and HR managers, particularly in the Indonesian context.Manajemen Sumber Daya Manusia Ramah Lingkungan (GHRM) adalah pendekatan manajemen yang berupaya mengintegrasikan pertimbangan lingkungan ke dalam aktivitas sumber daya manusia konvensional. Pendekatan ini ditandai dengan sinkronisasi yang sistematis dan terjadwal dengan prioritas lingkungan organisasi, yang dipandang memberikan perspektif seimbang yang menyelaraskan karyawan dengan kebijakan lingkungan hidup organisasi. Memperkenalkan, menegakkan, dan menerima perubahan sistemik di kalangan karyawan adalah salah satu tujuan GHRM yang paling penting, karena aktivitas berbasis lingkungan seringkali sulit diterapkan. Praktik GHRM mempunyai peran penting dalam konteks pembangunan berkelanjutan organisasi dalam mencapai tujuan keberlanjutan. Penelitian sebelumnya telah mengevaluasi GHRM sebagai konstruksi unidimensi atau orde kedua yang terdiri dari tiga atau empat dimensi. Namun, penelitian ini memperluas penelitian sebelumnya dengan mengidentifikasi enam kategori praktik GHRM dan secara empiris mengevaluasi dampak masing-masing elemen tersebut terhadap keberlanjutan perusahaan. Studi ini mengumpulkan data dari 347 direktur SDM yang bekerja di organisasi di Indonesia dan menganalisis data menggunakan SmartPLS 3.2.8. Temuannya mengungkapkan bahwa tiga dari enam kegiatan GHRM berhubungan secara signifikan dengan kinerja keberlanjutan organisasi. Studi ini menawarkan implikasi teoritis dan praktis bagi calon peneliti dan manajer SDM, khususnya dalam konteks Indonesia
Analisis Perbandingan Pengaruh Komunikasi Budaya dan Komunikasi Antarpribadi terhadap Niat Mengunjungi Event Kembali
No full textThis study explores the impact of regional cultural dynamics on event engagement and revisit intentions in Indonesia, focusing on differences between Java and Non-Java regions. Using Multigroup Analysis in Partial Least Squares Structural Equation Modeling (MGA-PLS), the study compares how differences in regional culture affect consumer behavior, going beyond the usual focus on differences in race. Results indicate no significant differences in the influence of cultural dynamics on event engagement between these regions, highlighting a uniform effect of cultural factors on consumer behavior towards events. Mediation analysis shows that event engagement significantly mediates the relationships between cultural characteristics such as interpersonal communication, social hierarchy, collective decision-making, and revisit intentions. Furthermore, factors like individual autonomy and social rituals directly impact revisit intentions, emphasizing their crucial roles in shaping consumer decisions at events. These findings suggest that despite regional cultural nuances, their overall impact on consumer behavior remains consistent across different settings. This research provides valuable insights into the complex interplay between culture and consumer behavior in Indonesia’s diverse socio-cultural landscape, offering practical implications for event organizers to develop universally appealing yet culturally attuned engagement strategies.Studi ini mengeksplorasi dampak dinamika budaya regional terhadap keterlibatan dalam acara dan niat untuk berkunjung kembali di Indonesia, dengan fokus pada perbedaan antara wilayah Jawa dan Non-Jawa. Dengan menggunakan Analisis Multigrup dalam Pemodelan Persamaan Struktural Kuadrat Terkecil Sebagian (MGA-PLS), studi ini membandingkan bagaimana perbedaan dalam budaya regional memengaruhi perilaku konsumen, melampaui fokus biasa pada perbedaan ras. Hasilnya menunjukkan tidak ada perbedaan signifikan dalam pengaruh dinamika budaya pada keterlibatan dalam acara antara wilayah-wilayah ini, yang menyoroti efek seragam faktor budaya pada perilaku konsumen terhadap acara. Analisis mediasi menunjukkan bahwa keterlibatan dalam acara secara signifikan memediasi hubungan antara karakteristik budaya seperti komunikasi interpersonal, hierarki sosial, pengambilan keputusan kolektif, dan niat untuk berkunjung kembali. Lebih jauh lagi, faktor-faktor seperti otonomi individu dan ritual sosial secara langsung memengaruhi niat untuk berkunjung kembali, yang menekankan peran penting mereka dalam membentuk keputusan konsumen di acara-acara. Temuan-temuan ini menunjukkan bahwa meskipun ada nuansa budaya regional, dampak keseluruhannya pada perilaku konsumen tetap konsisten di berbagai latar. Penelitian ini memberikan wawasan berharga mengenai interaksi kompleks antara budaya dan perilaku konsumen dalam lanskap sosial budaya Indonesia yang beragam, menawarkan implikasi praktis bagi penyelenggara acara untuk mengembangkan strategi keterlibatan yang menarik secara universal namun selaras dengan buday