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Healthcare workers’ satisfaction on sbar tool for handover in a private hospital
Get PDFNursing handover is indispensable and functions as information exchange, care
continuity, and fundamental to safe and quality patient care. Healthcare workers
conduct shift handover in a background of chaotic, frequent interruptions, within
limited timeframe. Healthcare workers’ satisfaction on shift handover directly and
indirectly affects the patient’s safety and standards of care. Aims: To explore
satisfaction on the SBAR tool for handover among healthcare workers in a private
hospital. Design: A descriptive cross-sectional study. Setting: A private, multispecialty
hospital (84-bed capacity). Population and Sample: Purposive sample
(n = 89) of nurses and PCAs working in all the departments participated with voluntary
participation and anonymity ensured, at 72% response rate. Data Collection:
Anonymous self-administered questionnaire (Handover Evaluation Scale) with
14-item of 7-point Likert-type scale were returned within a one-week timeframe. Data
Analysis: Descriptive statistics on demographics with frequency, percentage, mean and
standard deviations. Statistical (inferential) analyses were run on HES responses and
correlation with demographic variables. Narrative comments to open-ended questions
were analysed qualitatively by summarising key themes. Results: Healthcare workers
are found to be satisfied with SBAR for handover, with total score of 71.64 (SD = 8.81)
in the range of 14-98. Associations are discovered between certain demographics and
respondents’ satisfaction. Key strengths and limitations of SBAR, and suggestions for
improvements are collected and all the above discussed pertaining to implications.
Conclusion: Healthcare workers are satisfied with the use of SBAR for handover. There
are associations between demographics with SBAR satisfaction. Key strengths,
limitations, and suggestions for improvement in relation to SBAR are discussed. (Abstract by authors
Team-Based Learning : A Design - Based Research for Business Education in a Private University in Sarawak
Get PDFTeam-Based Learning (TBL) is a student-centred learning approach that is effective to
improve students’ learning outcomes, knowledge, and higher-order thinking skills by pro-
moting active learning in teams, which are strongly required for business education. There is evidence of improved student learning with TBL, but research on the strategies to im-
prove business student learning with the implementation of TBL and descriptions on how does TBL affect learning outcomes among business students are still ambiguous. There-
fore, this study was designed to gain knowledge and understanding of the implementation
of TBL in business education in a private university in Sarawak. The purpose of this design-based research is to design and develop a TBL learning environment for business students in higher education and evaluate the approach to examine the students’ percep-
tion towards TBL and teamwork. Specifically, this study determined the instructional needs of the business students and examined the elements and strategies to improve the TBL activities for business students based on their instructional needs. Finally, the TBL approach was evaluated to determine the students’ perception towards TBL and whether
TBL could improve learning outcomes. This study is divided into three phases that are derived from the KEMP’s Model. The three phases are the needs analysis phase, the de-
sign and development phase, and the implementation and evaluation phases. Mixed meth-
ods were used for data collection among thirty business students and two instructors from a private university in Sarawak. The data collected from the interviews in the needs analysis phase intended to investigate the current instructional issues faced by six
business students and two instructors. The findings from the needs analysis and data
collected from the semi-structured interviews and an online survey during the design and
development phase provided an overview of the elements and strategies needed for the design of the TBL environment from both students and instructors’ perspectives. Finally,
data was collected from thirty students during pre and post-implementation surveys using
the Evaluation of Team-Based Learning Questionnaire during the evaluation phase. The results of this study found that the current instructional issues faced by the business stu-
dents are lack of interactivity, lack of learning skills, insufficient practical exposure, and
personal efforts issues. The findings also indicate that TBL activities can be improved
based on the four phases of TBL, namely Pre-Class Preparation, Individual Readiness Assurance Process (I-RAP) Test, Team Readiness Assurance Process (T-RAP) Test, and
Application Exercises. There was no significant difference (p>0.05) found in the students’
perception towards TBL and teamwork after the implementation of the learning approach.
There was also no significant relationship (p>0.05) between the students’ perception to-
wards TBL and their learning outcomes. However, the students’ perception towards TBL and teamwork were good. This would indicate that the business students positively per-
ceived TBL, and their test scores seemed to have improved with the implementation of
TBL. Further studies could be conducted to determine whether TBL was effective for
different courses in business education as well as in other subject areas. (Abstract by Author
Understanding purchase intention of university students towards skin care products
No full textThe purpose of this paper is to examine the factors which will contribute to consumers’ purchase intention on skin care products. Four factors, namely, brand awareness, brand association, perceived quality and brand loyalty, were included in this study
Tahap pengetahuan di kalangan ibu antenatal mengenai penjagaan luka episiotomi di salah satu klinik kerajaan di daerah Tangkak
Get PDFLatar Belakang: Episiotomi adalah prosedur pembedahan yang biasa dialami oleh
wanita di seluruh dunia bagi memudahkan proses kelahiran bayi dan mempercepatkan
penyembuhan luka. Walau bagaimanapun, ia mempunyai beberapa komplikasi yang
merangkumi kesakitan perineal, jangkitan asimetri, pendarahan, tempoh masa
penyembuhan yang panjang dan lanjutan hirisan (Higuera, 2016). Oleh itu, adalah
penting untuk ibu antenatal mempunyai pengetahuan dan pemahaman mengenai
penjagaan luka episiotomi dan mencegah komplikasi selepas bersalin. Kajian ini
bertujuan untuk menilai tahap pengetahuan mengenai penjagaan luka episiotomi di
kalangan ibu antenatal di salah satu klinik kerajaan di daerah Tangkak.
Kaedah: Kajian kuantitatif dijalankan ke atas tiga puluh orang responden yang telah di
pilih melalui kaedah “purposive sampling” terdiri daripada ibu antenatal terutama
primigravida, gravida dua dan tiga serta ibu yang mempunyai sejarah kelahiran
menggunakan vacuum atau forceps. Data dikumpul dan dianalisis dengan menggunakan
diskriptif dan inferensial melalui Statistical Package Social Science (SPSS) versi 22.0.
Keputusan: Hasil kajian menunjukkan bahawa majoriti responden (96.6%) mempunyai
pengetahuan yang sangat baik mengenai penjagaan luka episiotomi. Di samping itu,
mereka juga sangat bersetuju bahawa pentingnya untuk melakukan penjagaan perineum
(96.1%), melakukan senaman (84.54%) dan amalan pemakanan seimbang (70.6%)
semasa postnatal sebagai faktor yang akan mempengaruhi penyembuhan luka
episiotomi. Tidak terdapat perbezaan yang signifikan (uji korelasi Spearman Rho;
p-value .029) dalam memberi kesan pada penyembuhan luka episiotomi semasa tempoh
posnatal antara bilangan pariti dan amalan pemakanan. Oleh itu, hipotesis diterima.
Kesimpulan: Semua ibu antenatal mempunyai pengetahuan yang sangat baik (96.6%)
tentang kepentingan penjagaan luka episiotomi dan faktor-faktor yang mempengaruhi
penyembuhan luka semasa tempoh posnatal. (Abstract by author
Learning kits as online learning guidelines in Master of Early Childhood education programme
Get PDFThe master degree programme in early childhood education is a postgraduate degree
programme in Open University Malaysia (OUM) designed for adult students wishing
to further their studies in early childhood online. The learning kit was organised to
become a guide and companion to students learning adventure in this programme. Thus
this paper discusses the use of learning kit as online learning guideline for students
enrolled in the Master of Early Childhood Education (MECHE) programme in OUM.
This paper will also describe how learning kit can be used to assist online students in
their studies for one semester. In this study, a total of 20 students from MECHE
programme were selected purposively. Quantitative data was taken from questionnaires
and qualitative data was taken through interviews and open ended questions. The data
was analysed using the thematic analysis. The result showed that the students found the
learning kit easily accessible and helpful in guiding them to study in this course. (Abstract by authors
Students engagement in Open University Malaysia Graduate Centre (OUM GC): Does information seeking behaviour plays a role?
Get PDFThe objective of this study is to examine the relationships between Information Seeking
Behaviour (ISB) and engagement of students in Open University Malaysia Graduate
Centre (OUM GC). A literature review was undertaken to develop the instrument.
Face-to-face data collection method was adopted. A total of 89 respondents from
convenient sampling was analysed to answer the research hypotheses. A factor analysis
was performed on the independent variable to manage the items and discover new
constructs as a way to contribute to the area of study. The Kaiser Meyer Olkin figure
is reported to be 0.77, indicating validity of the model. Cronbach Alpha for all variables
are reported to be above 0.70, indicating reliability. There is a relationship between
information seeking behaviour and student engagement as designated in the regression
model. This paper will also give more information to ODL universities which can help
them in their decision making process and ability to allocate resources. (Abstract by authors
Modelling the underpinning factors of word of mouth (WOM) intentions of students in an ODL institution
No full textThe purpose of this research is to examine the impact of the predictors – quality of
service, students perceived satisfaction, and university image on word of mouth
(WOM) intention in an open distance learning (ODL) institution. Understanding the
expectation of customers is an important component in the marketing kit. Competitive
market among educational institution lead educational institutions to think of ways to
improve the marketing strategy. The paper also investigates the mediating effect of
university image and student perceived satisfaction on WOM intentions of students on
the institution. Online survey questionnaires were distributed to 1012 students who are
studying at an ODL institution. The sample is selected from the various learning centres
and selection is based on the number of semesters these students have been studying at
the institution. For the purpose of the research the sample are those who have completed
six semesters of study at the institution. The items in the questionnaire were developed
using existing constructs. The findings showed that student perceived satisfaction;
quality services and university image have a positive and significant impact on word
of mouth intention at p 0.05. This study establishes the fact that the quality of services
provided, the image of the university and how students feel about the services are
predictors of word of mouth intention of students about the university. (Abstract by authors
Determinants of Green Practices Adoption Behaviours Amongst Airline Passengers in Malaysia
Get PDFPrevious studies on green practices in airline industry have been devoted to observing
efforts to reduce cost, drivers influencing environmental commitment and passenger
perceptions of the green image associated with airlines. Scant research exists on
addressing airline passenger’s attitude and behaviour towards green practices adoption.
Therefore, passenger’s attitude towards green practices adoption and the relationship to
green practices adoption behaviour is worthy for empirical studies. Furthermore,
Theory of Planned Behaviour (TPB) has yet been employed to investigate green
practices adoption in airline industry. TPB was thus employed as a theoretical
underpinning in this study and was modified by adding two independent constructs of
perceived consumer effectiveness and perceived sacrifice. This study attempts to
investigate the influence of TPB components on voluntary green practices adoption
amongst airline passengers in Malaysia. Furthermore, this study aims to investigate the
distinct contribution of perceived consumer effectiveness and perceived sacrifice on
green practices adoption behaviour. Subsequently, a model will be proposed to explain
green practices adoption behaviour. This study employed intercept survey to collect
data. Self-administered questionnaires were distributed to respondents who have
travelled by air and have flown from or to Kuala Lumpur International Airport or Kuala
Lumpur International Airport 2 in the past 12 months. A total sample size of 400 was
determined by employing convenience sampling. 400 questionnaires had been
distributed and 379 were deemed usable. Results obtained from data screening
indicated that missing data, outlier and normality were not substantial problems for the
collected data. Besides, validity, reliability and unidimensionality had been established
for this study. Results of hypotheses testing indicated that two hypotheses were not
supported. Perceived behavioural control and perceived consumer effectiveness were
found not to influence green practices adoption behaviour. Findings of this study are
expected to enable effective and efficient implementation of green practices. Successful
implementation of green practices subsequently helps airline companies, government
and policymakers to reduce wastes, costs and minimize negative impacts to the
environment. (Abstract by Author
Acceptance and usage, social influences, instructor’s presence and performance among learners in an ODL institution
Get PDFOpen Distance Learning (ODL) has been implemented in Malaysia for several decades to widen access to education while enriching the quality of learner's experience. Building from previous literature, this article aims to examine the relationship between independent variables of learner acceptance and usage of e-learning and instructor presence and learner performance, as the dependent variable, while social influences act as the mediation variable among learners in a distance learning (ODL) environment. Working adults enrolled for business programmes in one of the ODL institutions in Malaysia were surveyed. A total of 148 participants completed a survey questionnaire measuring their responses on the said variables. The study found that there was a positive relationship between the two independent constructs and learner performance. Social influences fully mediated between the independent and dependent variables. This indicates that peer influence is important during the learning process and the delivery of the teaching will enhance the learner’s competencies and knowledge. These findings indicate that these variables can be included in ODL learning environment. However, other constructs should also be explored. Suggestions and recommendations on the strength and influence of these variables to working adults are discussed and their applicability in other cultures and ODL institutions are elaborated upon. (Abstract by authors