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ICE2019 Conference Proceedings : Education for the 21st century
No full textThe International Conference on Education (ICE 2019) provided an excellent platform for
knowledge sharing and networking to explore new opportunities, latest developments and
current issues in education.
The conference focused on innovation and technology in education, assessment in the 21st
century and access to education and lifelong learning
Achieving service excellence through mystery shopping
Get PDFTo stay at the forefront of the education industry, OUM stays motivated and strong
with a refreshed and revived #DareToDream motto. Over the past few years, we have
realised our goal and made it happened through various reengineering developments
either structurally, technologically or physically to remain fit for purpose for the future.
However, in this age where there is intense competition in the education industry, to
function like before is no longer sufficient and appropriate. Thus, OUM takes a step
back and proactively makes an effort to ‘understand and listen to the voice of the
students’ through Mystery Shopping. This paper will present the results of the mystery
shopper programme conducted at OUM. For this pioneer project, the research team has
selected at random OUM students to serve as mystery shoppers since they are familiar
with the academic environment and their expectations may be more in line than an
outside shopper. The measurement instrument consists of 50 items based on five
constructs. The questionnaire was developed based on a six-point Likert scale from
Strongly Disagree to Strongly Agree and followed by open-ended questions for
shoppers to give comments and suggestions. Data analysis showed that the average
mean score for the five categories are in the range of 4.77–5.01. Although results are
on the high side for most items, there are some items in each of the five constructs
which require attention. Mystery shopping is an accurate and efficient and effective
method to gain in-depth knowledge of customers’ satisfaction and it should be part of
the university’s strategic activity. (Abstract by authors
Why ODL is an alternative for visually impaired learners in 21st century
Get PDFOpen and distance learning (ODL) as “a way of providing learning opportunities that
is characterised by the separation of teacher and learner in time and or place; …the use
of a variety of media… [For] two-way communications that allow learners and tutors
to interact; [and] the possibility of occasional face to face meetings between tutor and
learners (COL’s; 2009). Today, ODL allows learners to access instruction and learning
materials including those with disabilities. With regard to this new era of learning
approach, it raised several significant questions as to why visually impaired learners
choose to pursue their study in ODL institution, does ODL accommodate visually
impaired learners’ for higher education particularly in the 21st century? This is a
qualitative study which in-depth interviews being done on 10 visual impaired graduates
either with low vision or totally blind who were studying in OUM, to find out why they
chose ODL University to pursue their study. Besides, this study is also meant to detect
what is their main difficulties and needs in the ODL environment. The finding indicated
that ODL is an alternative for visually impaired to pursue their higher degree although
they had face some accessibilities issues. (Abstract by author
Determinants of The Intention in Becoming an Online Enterpreneur Among Online Distance Learning Students in Malaysia
Get PDFThis study is aiming to evaluate of entrepreneurial
education, self-efficacy and social influence
on attitude and direct effect of attitude on
intention to become online entrepreneur
among students in online distance learning
(ODL) higher institutions in Malaysia. The
Structural Equation Model (SEM) technique was
employed to analyse the casual relationships
among entrepreneurial education, self-efficacy,
social influence, attitude and intention. Partial
Least Square (PLS) procedure was used to
analyse the developed model by assessing the
data obtained from a questionnaire survey that
produced 272 usable questionnaires. The results
showed that entrepreneurial education, selfefficacy and social influence have a positive and
significant influence on attitude and attitude
has a positive and significant influence on
intention among students in Malaysian ODL
tertiary institutions. The results suggest that
ODL institutions should give greater emphasis
on strengthening entrepreneurial education,
self-efficacy, social influence, attitude to ensure
their ODL students have strong intention to
become online entrepreneur
High dependency of underprivileged Muslim on Zakat assistance in the state of Selangor
Get PDFThis paper aims to explore the high dependency of underprivileged Muslims on zakat assistance in the state of Selangor. By the end of the year 2019, Selangor is one of the most prosperous states in Malaysia, distribution of zakat assistance is expected to reach to more than 50,000 families in the category of poor and needy 'asnaf fakir and miskin'. Over one billion Ringgit Malaysia is being allocated by the state zakat corporation. However, over the years the trend of number recipients of zakat is ever increasing. This paper also looks into issues related to the management of collection and distribution of zakat and also the reasons behind the increasing trend. Knowledge of underprivileged Muslim is of concern especially on the ability to raise themselves above poverty and not continuously seeking alms from zakat. Their religious belief takes an unprecedented stand that their dependence as their birth right as Muslim. On top of these issues, a situational factor which is deemed important is also being investigated. Twenty-five (25) respondents were interviewed among the 'asnaf fakir and miskin'. The finding indicated that the most important reason for the increasing number of underprivileged Muslim in Selangor is due to the situational factor. The increase in the cost of living standard is also the reason for the increase of alms seekers from zakat. From this study, it was found the Lembaga Zakat Selangor as the sole body in managing zakat collection and distribution have carried out their duty in a responsible manner but can further elevate their management effectiveness to a more highly systematic manner to be one of the best zakat managing body in the world. (Abstract by authors
Kesediaan Remaja Hamil Luar Nikah terhadap Program Kerohanian di Pusat Perlindungan Wanita
Get PDFPenubuhan institusi perlindungan wanita di Malaysia adalah sebagai tanda sokongan terhadap usaha pemulihan yang
dijalankan oleh pihak bertanggungjawab bagi membantu golongan remaja bermasalah. Secara umumnya, setiap institusi
perlindungan beroperasi menggunakan modul tersendiri yang telah dibangunkan secara khusus oleh pihak-pihak yang
berkepakaran, berpengalaman dan berautoriti. Matlamat utama pembinaan modul tersebut adalah bertujuan membangun
dan memulihkan akhlak remaja bermasalah yang mendapatkan perlindungan di institusi tersebut. Ringkasnya, kandungan
modul yang dihasilkan bersifat menyeluruh dan seimbang merangkumi aspek pembangunan jasmani, emosi, rohani dan
intelek. Berdasarkan kajian lepas, penekanan terhadap aspek kerohanian dikenal pasti berupaya membantu remaja
bermasalah dalam dalam proses pemulihan. Namun begitu, sejauh manakah mereka bersedia terhadap pengisian
kerohanian yang dijalankan dalam proses pemulihan jati diri setelah meninggalkan pusat perlindungan kelak? Justeru,
kajian ini dijalankan bagi mengenal pasti kesediaan remaja hamil luar nikah terhadap pengisian kerohanian di pusat
perlindungan wanita terpilih. Kajian ini menggunakan pendekatan kualitatif dengan kaedah kajian kes. Dua teknik utama
dalam proses pengumpulan data digunakan iaitu pemerhatian dan temu bual terhadap remaja hamil luar nikah di dua
buah pusat perlindungan wanita terpilih iaitu Baitul Ehsan dan Asrama Bahagia. Seterusnya, dapatan kajian dianalisis
secara tematik mengikut soalan yang telah disediakan terhadap sebarang isu yang timbul. Kajian mendapati remaja
yang telah ditempatkan di pusat ini menunjukkan reaksi positif dan menerima setiap pengisian yang dijalankan dengan
berlapang dada. Selain itu, majoriti daripada mereka juga didapati bersetuju dengan isi kandungan modul kerohanian
yang disampaikan seterusnya bersedia untuk berubah ke arah yang lebih baik daripada sebelumnya. Kesediaan remaja
ini penting sebagai kayu ukur dalam membantu penambahbaikan modul yang lebih berkualiti pada masa hadapan
Evaluation of master’s project course learning Outcomes at Open University of Malaysia
Get PDFLearning outcomes are statements on what learners should know, understand
and be able to do upon successful completion of a course. Achievement of
learning outcomes is an important criterion for a programme to be accredited by
the Malaysian Qualifications Agency. Evidence from teaching and learning
evaluation needs to demonstrate that the learning outcomes have been
achieved. The purpose of this study is to evaluate the learning outcomes of a
final year master’s project according to the course learning outcomes and
learning domains determined by the Malaysian Qualifications Agency. This
evaluation is carried out by analysing the feedback provided by supervisors and
learners. The survey which was administered for postgraduate learners in the
academic session of 2018, measured to what extent the completion of the
course met the learning outcomes and fulfilled the learning domain skills
stipulated. To strengthen the evidence, the results obtained from the master’s
project report awarded by supervisors and reviewers were compared according
to chapters, programme and learning outcomes. The findings were discussed
to highlight concerns, strengths and weaknesses based on the evaluation.
Several recommendations for continuous improvement and support were
proposed to improve the quality of the course and achievement of the learning
outcomes. [ABSTRACT FROM AUTHORS
Evaluation of final year master’s project course learning outcomes in open university Malaysia
Get PDFLearning outcomes are statements on what students should know, understand and can
do upon successful completion of a course. Achievement of the learning outcomes is
an important criterion for a programme to be awarded with an accreditation
qualification by Malaysian Qualifications Agency (MQA). Evidence from teaching and
learning evaluation needs to be justified to demonstrate that the learning outcomes have
been achieved. In line with this direction, the purpose of this study is to evaluate the
learning outcomes of final year master’s project according to course learning outcome
and learning domain determined by MQA. This evaluation is carried out by analysing
supervisor’s feedback on their supervised student and student feedback themselves.
The survey instruments were administered for postgraduate learners in the academic
session of 2018, measuring to what extent that course completion has met the learning
outcomes and fulfil the learning domain skills required. To strengthen the evidence,
result obtained from master’s project report awarded by supervisors and reviewers were
compared according to report chapters, programme and learning outcomes perceived.
The findings were discussed to highlight the concern, strength and weakness from the
evaluation made. Several recommendations for continuous improvement and support
were proposed to influence the quality of the course and achievement of the learning
outcomes
The learning styles amongst lifelong learners in Sekolah Pondok according to KOLB learning style inventory (KLSI) in Penang, Malaysia
Get PDFLifelong learning and experiential learning, two separate terms but relatively having
the same meaning. The nature of the learners in lifelong learning is well received as
enjoying the journey towards the pursuit of knowledge for both personal and
professional purposes. Experiential learning involves experiences in the learning
process supported by reflection. At OUM, most of the learners are working adults.
Lifelong learning is well connected with experiential learning regarding the learning
process. This study intends to observe the views of lifelong learners from the
perspective of experiential learning by Kolb (2017). The study aims to determine the
types of learning styles practiced by lifelong learners in Sekolah Pondok Sg. Bakap,
Seberang Prai. The views from the lifelong learners in Sekolah Pondok Pondok Tuan
Guru Haji Yusoff, Sg. Bakap, Seberang Prai are gathered and fit in the Nine Learning
Styles of the Kolb Learning Style Inventory Version 4.0 (KLSI 4.0). Qualitative
approaches are used by triangulation techniques to ensure that the information obtained
is more accurate, valid and reliable, then measured through the determiners adapted
from Kolb & Kolb (2017). The findings based on the qualitative data shows that the
learning styles have fulfilled most of the KLSI, some of the evidence seems to be
unique due to the nature of the programme. It enables us to understand the process of
learning and their unique method of learning. By strengthening the realisation of how
they learn will create insights on the level of metacognitive control of their learning
process, hence will enable us to create the rubric as a guide in designing the lesson on
online learning at OUM. (Abstract by authors