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The Perceived Cultural Barriers To Effective Communication Towards Patient Among Non-Saudi Registered Nurses Of A Public Hospital, The Kingdom of Saudi Arabia
No full textIn the Kingdom of Saudi Arabia (KSA) health care setting effective communication is a central to the provision of compassionate and high-quality nursing care. The aim of the survey is to study the perceived cultural barriers to effective communication towards patient and knowledge towards culture working environment among non-Saudi registered nurses in a hospital in KSA. Methodology: This is cross-sectional survey conducted from January 2017 to Jun 2018 thorough self-administration questionnaire. The questionnaire was distributed to 150 nurses that randomly selected from medical and surgical fields and received feedback with total number 135 nurses. Results: Most of the respondents were female 125 (92.6%) between 26 to 30 years. In terms of years of experience, 49 (36.3%) had five to ten years of experience, and the rest 89 (65.9%) had no previous working experience in Saudi. The findings displayed that physical and mental tiredness for 55 (40.7%). The second ranked respondents strongly agreed that cultural communication barriers come from hard nursing tasks 45 (33.3%), heavy nursing workload 46 (34.1%) and followed by lack of information and skills in communication for which 50 (37.0%). Conclusion: The respondents considering communication barriers are related to personal and social characteristics, job specification, clinical situation of patients and environmental factors. There are significant results regarding the knowledge towards culture working environment in terms of nurses' perception, cultural norms and culture on life activities.(Abstract bu authors
Faktor-faktor Mempengaruhi dan Hubungannya dalam Penglibatan Wanita Muda dalam Persatuan atau Organisasi Bukan Kerajaan (NGO) di Daerah Kota Setar: Strategi dan Penyelesaian
Get PDFPenduduk di Malaysia telah mencecah lebih daripada 30 juta orang dan lebih kurang 6 Juta daripada jumlah tersebut merupakan golongan wanita muda yang berumur di antara 18 tahun hingga 40 tahun. Dalam tempoh rancangan Malaysia ke-9, kerajaan telah mengambil langkah untuk menyemak semula Dasar Wanita Negara dengan memberi keutamaan kepada isu-isu berkaitan dengan peluang, cabaran dan keperluan semasa dan masa hadapan wanita muda. Penambahbaikan dan strategi harus dibuat untuk mengarusperdanakan kesamarataan gender di setiap sektor. Penglibatan wanita muda amat penting dalam persatuan atau organisasi bukan kerajaan (NGO) dan ia adalah salah satu matlamat penting untuk memperkasakan wanita dalam pembangunan negara. Penyertaan wanita muda dilihat sebagai satu bahagian yang dapat menyempurnakan lagi usaha pembangunan negara. Secara umumnya kajian ini bertujuan untuk mengenalpasti faktor-faktor mempengaruhi dan hubungannya dengan penglibatan wanita muda dalam persatuan atau organisasi bukan kerajaan (NGO) di daerah Kota Setar. Kajian ini dilakukan untuk mendapat beberapa strategi yang boleh diketengahkan untuk mempengaruhi golongan wanita muda untuk lebih berminat dalam menyertai aktiviti berpersatuan atau organisai bukan kerajaan (NGO). Kajian ini turut melihat akan dapat menghasilkan maklumat yang tepat untuk melihat tahap penglibatan wanita muda dalam berpersatuan sebagai landasan yang amat berguna kepada Persatuan-persatuan Belia atau Organisasi Bukan Kerajaan (NGO) untuk memperbaiki tahap penglibatan berkenaan. Hasil daripada dapatan kajian ini memberi gambaran yang sebenar serta faktor-faktor mempengaruhi dan hubungannya dalam penglibatan wanita muda dalam persatuan atau badan bukan kerajaan (NGO) di daerah Kota Setar. (Abstract by author
Pengkreditan pembelajaran berasaskan Pengalaman Terdahulu bagi tujuan Penganugerahan Kredit (APEL-C) - Portfolio 100%
Get PDFSampel Pengkreditan pembelajaran berasaskan Pengalaman Terdahulu (APEL) bagi tujuan Penganugerahan Kredit (APEL-C) bagi program pengajian Bachelor of Nursing with Honours. Kod kursus bagi APEL-C MPU3412 - Khidmat Masyaraka
Selidik kecekapan Google Suite dalam sistem pendidikan Malaysia
Get PDFThis project is about a study on researching the efficiency of Google Suite in the Malaysian
education system. Google Suite is one of the popular methods used in the Malaysian education
system. Google Suite is also known as one of the new teaching tools in the dynamics of use. The
objective of the study is to identify the attitude of students, gender, location and attitude
relationship with the use of Google Suite in SJKC in Seremban District. This study is quantitative
in nature with awareness of boring questionnaires. The findings of the study were used with the
SPSS Program. The mean value indicates that the attitude of year 5 students in the use of Google
Suite is low. Researchers would like to suggest that a study on students' attitudes towards Google
Suite be conducted in all schools in Malaysia. (Abstract by author
Occupational Safety and Health Leadership and Performance in Malaysian Industries
No full textLeading and managing form the framework for skills and abilities that are necessary for an individual to drive team success. Occupational safety and health (OSH) Leadership modeled the organisational commitment in OSH and for the commitment to growth and sustained, it requires management support for employees OSH engagement. Both of the leadership and management support are addressed in the safety and health policy as stipulated in the Section 16 of Occupational Safety and Health Act 1994 to provide assurance on the OSH compliance as well as providing opportunity for employer to establish decent work through freedom from injury and ill health and provision of safe and healthy workplaces. The aim of this paper is to determine the influence of OSH management support in the relationship between OSH leadership and Safety Performance in Malaysian Industries in the context of organisational culture model. 300 responses who were OSH practitioners were collected from twelve different industries in Malaysia. Data were analysed using SPSS and AMOS. Results showed that having a leadership alone is not sufficient to improve OSH performance, it needs the mediation effect of OSH management support on OSH performances. (Abstract by authors
Hubungan antara Punca Stres Kerja dan Tahap Kemurungan dalam Kalangan Penjawat Awam Kumpulan Sokongan Hospital Miri
Get PDFKajian ini bertujuan untuk mengkaji hubungan antara punca stres kerja dan tahap kemurungan dalam kalangan penjawat awam kumpulan sokongan yang bertugas di Hospital Miri. Stres kerja sering terjadi apabila keperluan kerja tidak sepadan dengan kebolehan, sumber dan kehendak pekerja dalam organisasi. Ianya memberi kesan dan impak ke atas psikologi dan fisiologi manusia. Kajian berbentuk tinjauan survei kuantitatif ini merangkumi penyertaan 363 orang responden yang terdiri daripada kakitangan kumpulan perkhidmatan sokongan pelbagai penjawatan dari gred 1 hingga gred 40 antaranya Jururawat, Penolong Pegawai Perubatan, Penolong Pegawai Farmasi, Juru X-ray, Jururawat Masyarakat, Pembantu Perawatan Kesihatan, Pembantu Tadbir dan pelbagai lagi penjawatan perkhidmatan kumpulan sokongan. Alat kajian menggunakan borang soal selidik telah digunakan untuk mengukur tahap Stres dan Kemurungan yang merangkumi Penilaian Punca Stres Melalui Tanggapan Pekerja, Depression Anxiety and Stress Scales (DASS-21) dan Inventori Kemurungan Beck (BDI-II). Dapatan kajian ini telah dianalisis dengan menggunakan analisis statistik diskriptif Crosstabulation dan Kolerasi Pearson untuk menguji kesignifikan serta mengesahkan hubungan antara pemboleh ubah yang digunakan. Secara keseluruhannya faktor tidak cukup kakitangan untuk membuat tugasan merupakan tanggapan punca stres kerja yang paling tinggi iaitu 33.90% (n = 123) diikuti oleh suasana kerja yang tidak selesa 28.40% dan gaji yang tidak mencukupi 27%. Sejumlah 53.20% (n = 193) responden mengalami keterukan stres kerja yang sederhana manakala 8.50% (n = 31) pula berada pada tahap keterukan stres kerja yang tinggi dan selebihnya berada pada tahap rendah (n = 139). 5% daripada keseluruhan responden dalam kajian ini mengalami Tahap Kemurungan yang Teruk dan Sangat Teruk, 9.90% berada pada Tahap Anxieti yang Teruk dan Sangat Teruk manakala pekerja yang mengalami Tahap Stres Teruk dan Sangat Teruk pula ialah sebanyak 4.10%. Dapatan kajian ini telah mendapati terdapat hubungan korelasi positif yang kuat dan signifikan antara punca stres kerja dan tahap kemurungan penjawat awam kumpulan sokongan di Hospital Miri iaitu r = +0.413 (p = 0.000). Jika pekerja itu sendiri gagal untuk mengawal stres kerja mereka maka ini akan memberikan kesan psikologi yang tidak diingini sama ada kepada pekerja mahupun organisasi. Oleh itu punca stres kerja dan kesan psikologikal penjawat awam perlulah mendapat perhatian yang serius daripada majikan dan organisasi kerana ianya akan memberi impak dan kesan berpanjangan kepada perkhidmatan yang disediakan. Kerjasama dan sokongan semua pihak terutamanya antara rakan sekerja dan organisasi itu sendiri perlulah ditingkatkan untuk memastikan masalah ini dapat ditangani dengan lebih efisen. Diharap lebih banyak lagi kajian yang sedemikian akan dijalankan oleh pengkaji – pengkaji lain pada masa akan datang untuk mengenal pasti faktor punca stres kerja dan kesan psikologikal pekerja serta usaha meningkatkan lagi kepentingan kesihatan mental dalam sektor awam mahupun sektor swasta. (Abstract by author
Prevalence and factor associating medication error among registered nurses at Public Hospital Ipoh
Get PDFMedication administration is an important task performed daily by nurses and is one of the key aspects of safe patient care. Research indicates that when medication errors occur the concern is usually for the patients involved in the incident. However, making a medication administration error has a lasting effect on the nurse as well as the patient (Schelbred & Nord, 2007; Treiber & Jones, 2010). The objective of the study is to evaluate the prevalence and factor associate medication error among registered nurse at public hospital Ipoh. Method of the study is quantitative study in carry out the research from the questionnaires. This study has conducted two types of statistics namely descriptive and inferential. Data collected from N = 80 respondents from two clinical areas; medical and surgical ward. The data collected through this questionnaire was analysed with the help of statistical program for social science (SPSS) version 24.0. The data were statistically treated using mean, standard deviation and one-way ANOVA test. Based on the key findings of the study, it found out the element related to 'preparing and administering' (mean=4.88) was the highest prevalence compared to other elements. This study also found that management factor (mean = 3.55; SD = 4.914) was the main factor contributing to the incident of medication error at the study location followed by environmental factor (mean = 3.53; SD = 4.231) and human characteristic factor with mean score = 3.51 (SD = 4.237). While one-way ANOVA test showed that the difference in marital status of the respondents was significant with the causative factor of medication error with the value is (p=0.027). In conclusion, this review paper summarizes the preventive measures of medication errors made by nurses. As it is obvious, there is a plenty of factors that need to be applied in the hospital to succeed low medication error rate. To improve nurses‘ knowledge of how individual factors, contribute to errors and help them develop effective strategies to prevent errors occurring, it is important that institutions reward and encourage leaders who demonstrate characteristics of mindfulness on all levels. (Abstract by author
Total Productive Maintenance (TPM) approach to improve Overall Equipment Efficiency (OEE) in Robert Bosch Automotive Steering Sdn. Bhd
Get PDFThe manufacturing industries especially in an automotive manufacturing industry has gone
through significant changes in last decade where the competition has increased dramatically.
So, good maintenance is fundamental for productive manufacturing system by implementing
Total Productive Maintenance (TPM) as an alternative approach for the equipment maintenance
in order to achieve zero breakdowns and zero defect. By TPM approach, it able to keep the
current plant and equipment at its higher productive level through cooperation of all areas of
organization. In order to ensure the effectiveness of the TPM implementation, the overall
equipment effectiveness is a core element as a tool to measure as well as to improve the
productivity of manufacturing organization. The aim of this report is to study an approach of
Total Production Maintenance by implementing TPM 4 Pillar Model to improve Overall
Equipment Efficiency (OEE) in Robert Bosch Automotive Steering Sdn. Bhd. In this study one
machine has been selected as a case study to identify and analyse the implementation of TPM
using TPM 4 Pillars Model to ensure that machine always in optimum condition and ready for
operation. This study will involve in identification of main problem that need to be eliminated,
effectiveness of implementation of autonomous maintenance and planned maintenance to
reduce unplanned breakdown as well as seek any opportunities of improvement of that machine
and targeting to exceed the target set of OEE which is 97.5%. 3 months breakdown and OEE
data have been collected for further analysis and come up with the summary of finding to ensure
that implementation of TPM 4 Pillars Model is success for this plant. (Abstract by author
Family Functioning and Attachment among Young Adults in Western and Non-Western Societies
No full textFamily functioning (FF) is associated with patterns of adults’ close relationship attachment, which works differently in western and non-western societies. In this study, the relationship between FF and attachment (A), as well as the difference in relationship between FF and A across western and non-western societies were examined. A total of 600 young adults (294 males, 306 females) were recruited from western and non-western societies through the SurveyCircle and social media and communication applications. The data was analyzed using PLS-SEM and multigroup analysis, and the results showed that in western and non-western societies, family adaptability and cohesion were significantly associated with anxiety, close, and depend attachments. Unexpectedly, higher family adaptability was associated with higher anxiety attachment. The associations among family adaptability and cohesion with anxiety
Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia
No full textResearchers and practitioners in higher education often pay less attention to service recovery compared to service quality or customer satisfaction particularly in the context of open and distance learning (ODL) in Malaysia. More importantly, the outcomes of service recovery satisfaction are often given less emphasis by the ODL institutions and often focused on delivering services with the approach of getting it right the first time. Service failure is inevitable and when the service delivery fails at some point, the whole process will be disrupted, and the students will be dissatisfied. This is where service recovery through justice dimensions play its part. In this study, the relationship between justice dimensions (procedural, distribution, interpersonal and informational justice), service recovery satisfaction, and behavioural outcomes are being explored and the moderating effects of corporate image in the Malaysian ODL context are also being looked at and examined in this study. (Abstract by authors