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An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia
No full textThis study investigated the relationships among justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction, and customer behavioural outcomes (trust, word of mouth, repurchase intention, and loyalty). This study adopted a cross-sectional survey approach and data were collected through a survey of 303 students of Open University Malaysia in Malaysia who experienced service failure and service recovery. The framework was tested via partial least square structural equation modelling, and the results revealed a significant relationship between justice dimensions and service recovery satisfaction in terms of procedural and interpersonal justice. Service recovery satisfaction had a significant effect on all customer behavioural outcomes investigated. University image did not have a moderating effect on the relationship between justice dimensions and service recovery satisfaction. Theoretical and practical implications of the study are discussed in this paper. (Abstract by authors
Accreditation of Prior Experiential Learning (APEL), (2020) Pengkreditan pembelajaran berasaskan Pengalaman Terdahulu bagi tujuan Penganugerahan Kredit (APEL-C) - Portfolio 100% - SAMPEL 6
Get PDFSampel nombor 6 - Pengkreditan pembelajaran berasaskan Pengalaman Terdahulu bagi tujuan Penganugerahan Kredit (APEL-C) bagi program pengajian Bachelor of Nursing with Honours. Kod kursus bagi APEL-C - MPU3412 - Khidmat Masyaraka
Suruhanjaya Pilihanraya dalam Sistem Pilihan Raya Malaysia yang Lebih Adil, Bersih, Dan Sistematik: Strategi Dan Penyelesaian
Get PDFPilihan raya merupakan instrumen penting yang menandakan sebuah negara mengamalkan demokrasi dan digunakan oleh rakyat untuk memilih wakil rakyat dengan cara mengundi dan secara tidak langsung memilih parti yang akan membentuk kerajaan. Dalam konteks negara membangun seperti Malaysia, persoalan pilihan raya yang adil, bersih, dan sistematik sering diutarakan kerana sebelum PRU 14, Malaysia tidak pernah menukar parti pemerintahnya. SPR merupakan agensi kerajaan yang bertanggungjawab menjalankan pilihan raya di Malaysia yang bertanggungjawab membuat kajian dan persempadanan, menjalankan urusan pendaftaran pemilih, dan menjalankan pilihan raya umum dan pilihan raya kecil. Kajian ini dilakukan bertujuan untuk menilai peranan, dan strategi sedia ada yang dilaksanakan oleh SPR dalam mencapai pilihanraya yang adil,bersih dan sistematik. Bagi memastikan tujuan kajian dicapai, kajian ini menggariskan dua objektif utama bagi memandu kajian iaitu; meneliti strategi SPR dalam membentuk sistem pilihan raya yang adil, bersih, dan sistematik; dan, mencadangkan penyelesaian terhadap masalah-masalah dan isu-isu yang timbul. Kajian ini menggunakan pendekatan kualitatif di mana data yang diperoleh adalah daripada dua sumber utama iaitu kajian dokumen dan kajian perpustakaan di mana kedua-dua sumber ini dilihat memadai bagi mencapai objektif kajian. Dapatan kajian ini menunjukkan strategi yang digunakan oleh SPR adalah dengan mengguna pakai undang-undang dan peraturan dan menetapkan elemen-elemen penting yang perlu diikuti dalam menjalankan pilihan raya. Selain daripada itu, dapatan kajian turut mendapati bahawa SPR sedang dalam perancangan untuk melakukan reformasi terhadap badan SPR. Bahagian akhir kajian ini turut memberi cadangan yang boleh diambil kira dalam membantu SPR mencari penyelesaian terhadap masalah-masalah dan isu-isu yang timbul. (Abstract by author
Online Learning Participation in an Asynchronous Environment: A Case Study in an Online and Distance Learning University in Malaysia
No full textLearner participation is related to communication and interaction skills. This
study intended to identify the types of online interactions which occurred in a
selected first-year compulsory course and determine the relationship of online
interaction with course achievement. A sample of 116 learners were randomly
selected from the Introduction to Communication course offered to first-year
undergraduates at an open and distance learning university in Malaysia. Data
were extracted from online interaction reports, learners’ assessment records,
and a set of questionnaires filled by 20 respondents. The findings show that
interaction during online participation is primarily learner-instructor and learnercontent whilst learner-learner interaction is lacking. No pattern is found in the
learners’ online participation and course assessment scores. Appropriate
construction of online roles and an understanding of how communities of online
learners develop have been discerned from this research. These are important
in sustaining discussion forums in online learning. Monitoring students’
participation and patterns of participation could help instructors identify and
develop strategies to ensure successful course completion by the learners. (Abstract by authors
Enhancing the Achievement of Subject-Verb Agreement Among the Year 5 Students Using Word Bricks Game
No full textThe purpose of this study is to investigate the achievement of Subject-Verb
Agreement among Malaysian students of year 5 using the Word Bricks Game
and the students’ perception towards learning Subject-Verb Agreement using
Word Bricks Game. Subject-Verb Agreement is unavoidably necessary for
mastering English language which is taught as a second language in Malaysia.
Students who study English at a young age with simple and correct systems
would be successful communicators in the future. Students can only interact
efficiently in restricted circumstances if they do not learn Subject-Verb
Agreement. Furthermore, Subject-Verb Agreement is regarded as a vital
component of the study of language and ideas. Subject-Verb Agreement, in
reality, aids humans in analysing and describing their words. Word Bricks Game
was used to enhance the achievement of Subject-Verb Agreement since
students who used games to learn felt more inspired and excited about their
work. Qualitative research design is used in this study. The participants
comprised of 40 students from a primary school in Kuala Lumpur. Observation
and interview were used as the methods for data collection. Findings include
the interview responses from the year 5 students and opinions shared by some
English teachers, and researchers’ observations of the learning process of
Subject-Verb Agreement using Word Bricks Game. The findings showed that
year 5 students have positive perceptions towards the learning of Subject-Verb
Agreement using Word Bricks Game. They also have high-level of acquisition
of Subject-Verb Agreement using Word Bricks Game in the learning process. In
addition, English teachers shared their opinions on the important criteria of the
games which should be considered before teaching Subject-Verb Agreement. (Abstract by authors
Validation of Humanitarian Love Scale (HLS) through Exploratory and Confirmatory Factor Analysis
No full text- Measuring love for humanity is an important step for developing a loving, caring and peaceful
community. However, there is a gap between a valid and reliable instrument to measure the love of humanity in
Malaysia. This study aims to validate the Humanitarian Love Scale (HLS) by using exploratory and
confirmatory analysis with a sample of 500 volunteers. The HLS is a set of questionnaires that has 50 items with
10 domains. It were namely Altruism, Philanthropy, Caring, Tolerance, Shared Values, Love of Kindness, Moderation, Obeying Law, Empathy and Social Responsibility. Two steps of analysis have been done through
Exploratory Analysis (EFA) and followed by Confirmatory Factor Analysis (CFA). The analysis was using SPSS
and Amos version 22.0. The Cronbach's alpha coef icient for subscale ranging from 0.660 to 0.818 and overall
scale 0.888. Finally, after the confirmatory process through CFA, there are only 29 items were chosen as an
HLS Instrument, with 9 new domains, excluding Moderation. The study found that HLS was a reliable and valid
scale to measure the love of humanity based on the domains measured. This study supports the conceptual
framework and provides practical implication in the field of social psychology and psychological testing. (Abstract by authors
Stress And Coping Strategies During Clinical Practices Among Degree Nursing Students of a Private Institution
No full textNursing students undergoing training in nursing faculty seem to have a higher potential to cope with stress and challenges. This study is to determine stress and coping strategies during clinical practices among degree nursing students of a private institution. Methodology: Descriptive, cross-sectional design in assessing students’ stress and sources of stress as well as identify the coping strategies used by students. Total of 122 undergraduate nursing students participated in this research study by using self-reported questionnaire. Results: Majority were female, ages between 31 to 40 years, from semester 4 and with working of experience between 11 to 20 years. Most frequent types of stress found among these students were during taking care of patients are lack of experience and ability in providing nursing care and in making judgment. The lack of knowledge regarding the possible ways to help patients with physio-physio-social concerns and concern about not being trusted or accepted by patients or patients’ family. Coping behaviours indicates a statistically significant difference between all the coping behaviours between male and female respondents. Discussion: High level of stress can affect the physical, psychological health of the individual. This may also affect the cognitive process involving memories, recall of knowledge and attention. (Abstract by authors
Pembangunan berasaskan web sistem kebenaran keluar pegawai jabatan ketua pengarah tanah dan galian persekutuan (JIOS)
Get PDFThis research aims to develop an office application system for an Office Exit Permission
System is a system which being developed to manage officer exemption applications at
the Federal Director General of Lands and Mines Department (JKPTG) based on the
website. The purpose of this system is to ease JKPTG management to review
application records,support and approve office applications online by reducing the use
of manual filling outforms on paper. Officers need to request online the permission to
leave the office duringworking hours in accordance with the general order 5 Chapter G
- and must comply with the working hours of civil servants.This system is to facilitate
the administration and efficiency of the Department to monitor the movement
frequency of the officer leaving the premises during working hours. Officers will
apply directly to the supervising officer for immediate support and approval. Once
approval supported and approved, the applicant able to leave the office and key in the
time on the officer tap. Applicant are allowed to leave the office for a period of four
(4) hours according to the time of exit. Applicants will re-confirm attendance after
leaving the office. The advantages of the system are saving on printing reports and
making application status search easier. The method developed in the application is
using the System Development Life Cycle (SDLC) methodology which is the
Waterfall Model. The development methodology is selected from the analysis result
and definition of service requirements, limitations. The objectives of the system are
determined through consultation with the user. This methodology has a planning
phase, a system analysis phase, a system design phase, an implementation phase, and a
maintenance phase. [Abstract by author]
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Sistem Kebenaran Keluar Pegawai (JIOS) adalah sebuah sistem yang dibangunkan
untuk menguruskan permohonan keluar pegawai di Jabatan Ketua Pengarah Tanah dan
Galian Persekutuan (JKPTG) yang berasaskan web. Tujuan sistem ini dibangunkan
adalah untuk memudahkan pihak pengurusan JKPTG menyemak rekod permohonan,
menyokong dan meluluskan permohonan pegawai secara atas talian berbanding
penggunaan mengisi borang atas kertas. Pegawai perlu memohon secara atas talian
untuk kebenaran keluar pejabat pada masa bekerja selaras dengan perintah AM 5 Bab
G – Mematuhi Waktu Bekerja pejawat awam. Sistem ini juga dapat memudahkan
pentadbiran jabatan untuk memantau kekerapan pergerakan keluar pegawai yang keluar
sewaktu bekerja. Pegawai akan memohon secara terus kepada pegawai penyelia untuk
mendapatkan sokongan dan kelulusan dengan cepat. Setelah mendapat sokongan dan
kelulusan, maka pemohon boleh meninggalkan pejabat serta memasukkan data masa
keluar pada kad perakam waktu pegawai. Pemohon dibenarkan keluar selama tempoh
empat (4) jam mengikut masa keluar yang dibenarkan. Pemohon akan mengesahkan
semula kehadiran setelah meninggalkan pejabat. Sistem ini mempunyai kelebihan
untuk mencetak laporan, membuat carian status permohonan dengan mudah. Kaedah
aplikasi yang dibangunkan adalah metodologi System Development Life Cycle (SDLC)
iaitu Model Air Terjun. Pembangunan metodologi ini dipilih dari hasil analisis dan
definisi pensyaratan pelayanan, batasan dan tujuan sistem ditentukan melalui konsultasi
dengan pengguna. Metodologi ini mempunyai fasa perancangan, fasa analisis sistem,
fasa rekabentuk sistem, fasa pelaksanaan, dan fasa penyelenggaraan. [Abstrak oleh penulis
Accreditation of Prior Experiential Learning (APEL), (2020) Pengkreditan pembelajaran berasaskan Pengalaman Terdahulu bagi tujuan Penganugerahan Kredit (APEL-C) - SAMPLE 3
Get PDFSampel NOMBOR 3 - Pengkreditan pembelajaran berasaskan Pengalaman Terdahulu bagi tujuan Penganugerahan Kredit (APEL-C) bagi program pengajian Diploma Pendidikan Awal Kanak-kanak. Kod kursus bagi APEL-C MPU2412 - Kokurikulu
