DIA: Jurnal Ilmiah Administrasi Publik
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IMPLEMENTATION DIGITALIZATION OF PUBLIC SERVICE IN WEST JAVA PROVINCE: A STUDY OF THE SAPAWARGA PROGRAM
Get PDFThis research was motivated by the technological development of the Industrial Revolution 4.0, which then gave rise to digitalization products. The digitalization process has also penetrated the public sector, so that the public's need for the presence of technology-based public services is increasing. This study is intended to analyze how the implementation process of digitizing public services, especially in West Java Province through the Sapawarga Jabar Super App program, which is seen from several success factors. The research design used in this study uses a descriptive method using a qualitative approach. Then the data collection technique used in this study is in the form of a literature study. While the data analysis technique in this study uses the data triangulation method. Then the process of presenting the data, carried out by filtering data that researchers consider important regarding how the implementation of the Sapawarga Jabar Super App program. Then finally, the conclusion on how the implementation of the Sapawarga Jabar Super App program in the context of digitizing public services in West Java Province. While the analysis of the results and discussion in this study is focused on analyzing data reviewed from the factors of Digital Leadership, Culture, and ICT Infrastructure
BEST PRACTICE OF SMART GOVERNANCE INNOVATION IN IMPROVING THE QUALITY OF PUBLIC SERVICES IN BADUNG REGENCY
Get PDFPenelitian ini bertujuan untuk mengetahui transformasi pelayanan publik dan bentuk inovasi digital dalam peningkatan kualitas pelayanan publik di Mal Pelayanan Publik Badung. Penelitian ini merupakan jenis penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data menggunakan dokumentasi dari website, surat kabar, dan jurnal yang relevan dengan penelitian. Analisis data pada penelitian ini juga menggunakan fitur Concept Map pada NVIVO12 Plus. Temuan penelitian ini menunjukkan bahwa bentuk pelayanan publik di Kabupaten Badung lebih mengutamakan model birokrasi pemerintahan yang inovatif karena proses pelayanan kepada masyarakat yang semula menggunakan kertas telah berubah dengan memanfaatkan teknologi digital. Terbentuknya Mal Pelayanan Publik Badung yang dianalisis menggunakan teori tata kelola inovatif secara riil, meningkatkan kualitas dan kuantitas pelayanan publik. Hal ini terlihat dari 29 instansi yang bekerja dan berafiliasi dengan Pemerintah, swasta, BUMN/BUMD, serta memiliki 12 fasilitas yang memadai. Pendirian Mall Pelayanan Publik juga mempengaruhi jumlah pengunjung yang datang setiap harinya karena berbagai pelayanan dalam satu tempat dapat dilayani dengan mudah dan cepat
THE EFFECTIVENESS OF DIGITAL SERVICE POLICIES IN THE FORM OF ELECTRONIC SIGNATURES AT THE CIVIL POPULATION AND REGISTRY OFFICE IN SURABAYA CITY
Get PDFElectronic signatures are one of the innovations in the improvement program of the Civil Registry and Population Office. Electronic signatures aim to streamline the process of verifying population documents without the need to visit in person and have face-to-face interactions. However, the community still questions the validity regarding the implementation of electronic signatures. The purpose of the study is to identify and analyze aspects that hinder and support, as well as to identify and analyze the Effectiveness of Digital Service Policies in the Form of Electronic Signatures at the Civil Registry and Population Office in Surabaya City. The research method used is descriptive qualitative with an inductive approach. Data collection techniques are carried out through interviews, observations, and documentation. In conducting interviews, the researcher analyzes the level of effectiveness using several indicators such as productivity level, flexibility level, effectiveness level, search for excellent human resources, job satisfaction of human resources, and supporting and inhibiting aspects. The research results indicate that digital services at the Civil Registry and Population Office, in the form of electronic signatures, have been implemented successfully. However, it still requires improvement in some obstacles, including several indicators, such as a lack of education and specific training for employees involved in the implementation of digital service policies, as well as a shortage of skilled human resources in handling network issues and unstable servers. Efforts made to overcome the existing obstacles include involving employees in training or technical guidance and repairing networks and servers experiencing disruptions. The researcher suggests the need for improvement in terms of education and specific training for employees involved in the implementation of digital service policies. Additionally, there is a need for dedicated human resources with a focus on network and server maintenance
THE QUALITY OF SERVICE IN DIVORCE CASES AT THE SUKABUMI RELIGIOUS COURT
Get PDFThe purpose of this research is to determine the quality of divorce case services at the Sukabumi Religious Court, and to find out what are the driving and inhibiting factors in providing divorce case services at the Sukabumi Religious Court. The research approach used in this research is a qualitative approach. The unit of analysis in this research is the one-stop Integrated Service function. The data collection techniques used was observation, interview, and documentation. This research uses data triangulation in testing data validity or data validation. The data analysis techniques used are data reduction, data presentation, and conclusion drawing. The study highlights noteworthy improvements in the operations of the Sukabumi Religious Court, which encompass upgraded complaints desks and waiting room facilities, indicative of heightened accessibility. Demonstrating empathy awareness, measures have been taken to comprehend applicants' socio-economic conditions. Service reliability is bolstered through monthly evaluations and the provision of clear procedural information. The court's prompt resolution of complaints underscores its commendable responsiveness. Moreover, endeavours to uphold privacy and professionalism contribute to fostering confidence in the court's proceedings
EVALUATION OF THE FUNCTION OF DPRD LEGISLATION IN THE PROCESS OF FORMING REGIONAL REGULATIONS IN THE CITY OF SUKABUMI: Study of the Regional People's Representative Council of Sukabumi City
Get PDFThe Regional People's Representative Council (DPRD) as an element of government is explained in Law Number 23 of 2014, which stipulates that the DPRD and Regional Government have maximum autonomy within the framework of the Unitary State of the Republic of Indonesia. Articles 149 and 150 states that the DPRD has three main functions: legislation, budget, and supervision. The legislative function includes the creation of Regional Regulations (Perda) through DPRD initiatives or proposals, which are then discussed and approved or rejected. Sukabumi City Propemperda has targets and work plans in drafting regional regulations to create regional regulations that are productive and beneficial for the progress of the city. However, of the expected 59 Propemperda targets, only 37 were successfully realized. Of the 37 Propemperda that were passed as regional regulations, only 2 of them came from DPRD initiatives. This research aims to evaluate the function of DPRD legislation in the process of forming regional regulations in the City of Sukabumi, using William N. Dunn's (2003) public policy evaluation theoretical framework, which includes effectiveness, efficiency, adequacy, alignment, responsiveness, and accuracy. The research method used is descriptive qualitative, with data collection techniques in the form of semi-structured interviews, observation, and documentation studies. Data analysis was carried out based on the Miles and Huberman approach. The research results show that there are still many targets that have not been achieved each year, and the implementation of regional regulations is not always by the expected goals. The advice given is the need for commitment from the council and local government to implement regional regulations optimall
EFFECTIVENESS OF THE NATIONAL PUBLIC SERVICE COMPLAINT MANAGEMENT SYSTEM SERVICE PROGRAM (E-LAPOR SP4N) IN THE DEPARTMENT OF COMMUNICATIONS, INFORMATICS AND ENGLISHMENT IN SUKABUMI DISTRICT
Get PDFIn an effort to realize digital technology-based good governance, for public complaint management services related to government performance, the Communication, Information and Signage Office of Sukabumi District launched the E-LAPOR SP4N service program, as one of the public service innovations. The purpose of this study was to determine the effectiveness of the National Public Service Complaint Management System Service Program (E-Lapor SP4N) in responding to and following up on complaints from the public at the Communication, Information and Signage Office of Sukabumi Regency. This research uses qualitative research methods with a descriptive approach to observe individuals or a number of people who will become informants in the phenomenon of research problems. The data collection techniques used were observation, interviews, and documents. Data validation used in this research is source triangulation, technique triangulation, and time triangulation. The results showed that the Communication, Informatics and Standardization Office of Sukabumi Regency successfully implemented the E-Lapor SP4N application strongly. Continuous socialization, training and evaluation efforts were made to ensure understanding and effectiveness of the application. Despite facing resource and budget constraints, the app has successfully increased community participation in the oversight of development and public services. The agency followed clear SOPs in handling complaints, achieving timely resolution despite challenges in responsiveness and budget limitations. The implementation of E-Lapor has had a positive impact with significant improvements in the handling of public complaints, opening up more transparent and participatory access for the community in submitting complaints and aspirations related to public services
GOVERNANCE OF INSTITUTIONAL WASTE MANAGEMENT IN JEMBER REGENCY: Pakusari Landfill Case Study
Get PDFWaste management at the Pakusari Final Disposal Site (TPA) in Jember Regency has yet to find a conducive waste management. This study aims to analyze the institutional governance model of waste management in Jember Regency through an institutional perspective framework according to Pavan et.al 2016. Through a case study at Pakusari TPA which is the largest TPA and accommodates the most waste, namely 17 sub-districts out of 31 sub-districts that scattered in Jember Regency but also experiencing various problems such as over capacity, rejection by the surrounding community and the behavior of the surrounding community who are still ignorant of the awareness of the importance of managing waste properly and maintaining the habit of disposing of waste in the river. Using a qualitative approach this research tries to provide an overview of how the institutional design of Pakusari TPA is in exercising its authority in solving waste problems in Jember district
CAPABILITIES OF THE SERVICE OF MANPOWER AND TRANSMIGRATION IN REDUCING THE UNEMPLOYMENT RATE IN SUKABUMI DISTRICT
Get PDFThis research is entitled "Capability of the Department of Manpower and Transmigration in Reducing Unemployment in Sukabumi Regency". This study aims to determine the capability of the Manpower and Transmigration Office in reducing unemployment in Sukabumi District. The method used in this research is descriptive qualitative method. The theory used in this study uses Kumalasari's theory (2014: 48) there are 4 dimensions of institutional, human resources, financial and technical. Data collection techniques in this study are observation, interviews and documentation studies. The informants in this study were employees of the Sukabumi Regency Manpower and Transmigration Office. The results in this study indicate that the Sukabumi Regency Manpower and Transmigration Office has not been said to be capable in the program to reduce the number of unemployed in Sukabumi Regency. Of the four indicators used, there are two indicators that have not been carried out optimally, namely the human resources indicator, financial indicators
IMPLEMENTATION PF POVERTY REDUCTION BASED ON ENTERPRISE EMPOWERMENT SMALL AND MEDIUM ENTERPRISES (MSMEs) IN SUKABUMI CITY
Get PDFThe title of this research is "Implementation of Poverty Reduction Based on the Empowerment of Micro, Small and Medium Enterprises (MSMEs/UMKM) in Sukabumi City". This study aims to determine the implementation of poverty alleviation based on MSME empowerment in Sukabumi City. This research is motivated by the problem of not optimal implementation of the UMKM empowerment program carried out by the Office of Cooperatives, Small and Medium Enterprises, Trade and Industry of Sukabumi City against poverty in Sukabumi City. The theory used to measure and find out how successful the MSME empowerment program is is the policy implementation theory written by Van Meter and Van Horn (1975). The research method was carried out using descriptive qualitative methods. With data collection techniques include observation, interviews, and documentation. The results of this study indicate that the implementation of MSME empowerment in Sukabumi City is good, but there are still several aspects that need to be ad dressed
SMART CARD PROGRAM EFFECTIVENESS IN AN EFFORT TO REDUCE THE SCHOOL DROPOUT RATE IN SUKABUMI CITY: (Case Study of Sukabumi State Middle School)
Get PDFThis study aims to determine the implementation of the Smart Card program carried out by the Sukabumi City Education and Culture Office. This research uses qualitative research methods with a case study approach consisting of 5 informants who are divided into two groups of program implementer informants and target program implementer informants, data collection techniques using observation, interviews, and documentation techniques, then data analysis using a flow model, and data validation using source triangulation and technical triangulation. This research uses Duncan's theory of effectiveness in Steers (53: 1985). The results of this study indicate that the implementation of the Smart Card program is right on target, because it is in accordance with the original objectives made, namely for students who are lacking in economic terms and are not registered as KIP recipients. Achieving this goal makes students who experience economic limitations still able to go to school because getting an education is a right in accordance with the 1945 basic law. The integrity of this Smart Card program is where the Sukabumi City Education and Culture Office is optimal in conducting socialization to junior high schools in Sukabumi City and then the school also conducts socialization to student guardians and students who are the target of the smart card program, and the communication process from the school to the Sukabumi City local government is well established so that it can implement this program every year. In the process of planning this smart card, where the identification to the implementation of the distribution of Smart Cards is in accordance with the objectives and implementation and technical guidelines of the program