DIA: Jurnal Ilmiah Administrasi Publik
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THE INFLUENCE OF TAX KNOWLEDGE AND TAX FAIRNESS ON VOLUNTARY TAX COMPLIANCE OF MOTOR VEHICLE TAXPAYERS IN DKI JAKARTA
Full text linkThis study aims to analyze the effect of tax knowledge and perceptions of tax fairness on voluntary tax compliance among motor vehicle taxpayers in DKI Jakarta. The background of this study is based on the phenomenon of an increase in the number of motor vehicles that is not fully accompanied by an increase in compliance with Motor Vehicle Tax (PKB) payments, as reflected in high tax receivables and the dominance of vehicles with passive status. This study uses a quantitative approach with an explanatory survey design. Primary data were collected through the distribution of Likert scale questionnaires to motor vehicle taxpayers selected using purposive sampling techniques. Data analysis was performed using multiple linear regression to test the partial and simultaneous effects between variables. The results of the study are expected to show that tax knowledge and perceptions of tax fairness have a positive and significant effect on voluntary tax compliance. These findings are expected to contribute theoretically to the development of tax compliance literature and provide practical recommendations for local governments in formulating policies that encourage sustainable tax compliance
IMPLEMENTATION OF FOOD RESERVE REGULATION IN SUMENEP DISTRICT
Full text linkThis study evaluates the implementation of regional regulations on food reserves in Sumenep Regency to strengthen local food security. The regulation aims to manage food reserves, stabilize supply, and address potential food crises caused by natural disasters or price fluctuations. This research examines the application of the policy and factors influencing its success or failure. A descriptive qualitative method was employed, collecting data through in-depth interviews with local government officials, farmers, and beneficiaries. Field observations and document analysis complemented the interviews. The findings reveal that while the regulation was implemented to enhance food security, challenges remain, including budget constraints due to COVID-19 and Foot-and-Mouth Disease, limited inter-agency coordination, and low community participation. Technical issues, such as inadequate storage and distribution facilities, further hinder implementation. However, positive factors include government commitment, human resource development, and active community and private sector involvement. The study recommends improving stakeholder collaboration and strengthening monitoring and evaluation systems to ensure effective and sustainable food reserve policies in the future
EVALUATION OF PUBLIC SERVICE PERFORMANCE AND PUBLIC SATISFACTION AT THE NATIONAL LAND AGENCY SURABAYA
Full text linkThis study aims to evaluate public service performance and community satisfaction at the National Land Agency (BPN) Surabaya, using the theoretical framework proposed by Dwiyanto in his book Reformasi Administrasi Publik (Public Administration Reform). Five key performance indicators—productivity, service quality, responsiveness, responsibility, and accountability—are used as the basis for analyzing the extent to which BPN Surabaya meets the needs and expectations of the community. This qualitative study employs data collection methods such as in-depth interviews, community satisfaction surveys, and document analysis. The findings indicate that productivity at BPN Surabaya needs improvement, as data from 2023 shows that 26.6% of land certification applications experienced delays beyond the targeted completion time. In terms of service quality, 72% of the respondents felt that the waiting room facilities were inadequate, significantly hindering user comfort. Responsiveness also requires attention, with 68% of the respondents reporting slow or inaccurate responses to inquiries or complaints. Regarding responsibility, 62% of the respondents stated that information related to procedures and requirements was unclear, highlighting the need for better internal supervision. Furthermore, accountability also needs enhancement, with only 60% of the respondents believing that information about costs and procedures was transparent, and 55% indicating that the complaint mechanisms were ineffective
EFFECTIVENESS MODEL OF MUNCAR PORT PUBLIC SERVICES: ANALYSIS OF PUBLIC SERVICE QUALITY
Full text linkBureaucratic fragmentation in licensing poses a direct threat to the livelihoods of vulnerable fishermen at Muncar Port. A One-Stop Integrated Service (PTSP) model was implemented in 2021 to resolve this fragmentation. This study aims to quantitatively measure the effectiveness of this PTSP model from the user (fishermen) perspective. The research employed a quantitative descriptive design, surveying 30 fishermen selected via accidental sampling. Data was collected using a questionnaire structured on the five SERVQUAL dimensions (Tangibles, Reliability, Responsiveness, Assurance, Empathy) and analyzed using descriptive statistics. The findings indicate the model is only "fairly effective". While Reliability for simple administrative tasks is functional, the service is undermined by highly polarized Tangibles (good office aesthetics vs. poor functional access). Furthermore, results show significant deficits in Responsiveness (linked to technology adoption barriers), Assurance (lack of multi-jurisdictional staff competency), and Empathy (a "striking failure" in complaint handling). The study concludes that the PTSP achieves only moderate effectiveness, operating as a "technically proficient 'permit factory'" that remains fundamentally misaligned with its vulnerable user base and fails in the critical human dimensions of service
GOVERNMENT GOODS/SERVICES PROCUREMENT IN THE UNIT KERJA PENGADAAN BARANG/JASA (UKPBJ) OF THE SEKRETARIAT DAERAH PROVINSI KALIMANTAN SELATAN
Full text linkThis study aims to analyze the sustainable procurement process of goods/services at the planning stage, preparation for supplier selection, and implementation of supplier selection at the Goods/Services Procurement Work Unit (UKPBJ) of the South Kalimantan Provincial Secretariat, as well as to identify obstacles and strategies for overcoming them. The research uses a descriptive qualitative approach with data collection techniques through in-depth interviews, observation, and documentation. Informants consisted of 21 procurement actors and 9 key informants, including PA/KPA, PPK, Selection Working Group, providers, and practitioners. Data analysis was carried out through data reduction, data presentation, and triangulation of sources and methods. The results of the study show that at the planning stage, there are still obstacles in the form of needs identification that is not fully supported by valid data, inaccurate timing of utilization, and budget changes. At the selection preparation stage, weaknesses were found in the preparation of technical specifications, HPS that was not supported by up-to-date data, and the practice of copying and pasting contract designs. During the selection implementation stage, obstacles included the validity of supplier qualification documents, intervention by certain parties, differences in perception among working groups, and limitations in human resources and systems. Resolution strategies were implemented through strengthening document reviews, improving human resource competencies, improving coordination, optimizing SIRUP and SPSE, and applying the principles of transparency, accountability, and sustainability. in accordance with Presidential Regulation No. 46 of 2025
INFLUENCE OF INFORMATION TECHNOLOGY AND EMPLOYEE ENGAGEMENT ON PERFORMANCE: A CASE STUDY AT THE MAGELANG BRANCH OF BPJS KETENAGAKERJAAN
Full text linkStudy these done for identify and analyze influence technology information and engagement employee to performance employees at the BPJS Ketenagakerjaan Magelang Branch. The data source is primary data obtained from distribution questionnaire to 30 respondents, and sources secondary based on journals, books, research previously, as well as literature others. Research this use method quantitative with data collection through sample fed up with make all over population become sample data supported by tools help statistical program SPSS version 30. Research results show if in a way partial (t-test), technology information and engagement employee influential in a way positive to performance employees. In simultaneous (F-test), variable technology information and engagement employee in a way together influential in a way significant to performance employees at the BPJS Ketenagakerjaan Magelang Branch. The R Square value shows 58.2% variation figure explained by variables technology information, engagement employees and performance employees. As for the rest 41.8 % is explained by other variables outside the model that are not investigated in this study
COMMUNITY PARTICIPATION IN FAMILY PLANNING (KB) PROGRAM FOR YOUNG COUPLES IN SIDOARJO REGENCY
Full text linkOne way to reduce the birth rate is community participation in family planning (KB) programs. To control population growth and improve family welfare, this program is very important. By actively participating, people better understand the importance of family planning (KB) programs and are better able to take advantage of the services provided by the government. The purpose of this study was to determine the type of community participation shown by young couples in running family planning (KB) programs, what factors hinder community participation in family planning (KB) programs, and how to increase community participation in family planning (KB) programs. in the Sidoarjo area. Qualitative methods are used. Information is gathered through interviews and documentation. Data analysis involves data reduction, data submission, and conclusions. The results of research and discussion showed that young couples in Sidoarjo Regency were quite active in participating in family planning (KB) programs. Factors that hinder community participation include cultural factors, partner beliefs, and health factors. Therefore, it is necessary to increase community participation to be more active in participating in family planning programs. About how important family planning (KB) programs are for society, especially young couples, because it gives them more time to prepare for the future of their familie
THE EFFECTIVENESS OF THE PRIORITY VILLAGE PROGRAM FOR STUNTING PREVENTION IN CISAAT SUB- DISTRICT, SUKABUMI REGENCY
Full text linkThis study aims to examine the effectiveness of the priority village program for preventing stunting in Cisaat Sub-District, Sukabumi Regency. The urgency of this study is driven by the lack of public awareness about the importance of avoiding stunting, inefficiencies in aid distribution, and the shortage of posyandu (integrated health service posts) supervisors to regularly monitor the growth of toddlers. The research method used is descriptive qualitative with a snowball sampling technique and six informants. The result of this research is that the priority village program for stunting prevention has not been maximally implemented, due to the inability to conduct examinations by stunting experts, lack of human resources, inadequate facilities and infrastructure, and low public understanding of the importance of stunting prevention. The study recommends the need for training and capacity building for health workers, ensuring the availability of facilities and infrastructure, increasing the number of human resources for comprehensive and effective monitoring, and enhancing communication and coordination among all parties. Innovative approaches in community outreach are also required to raise awareness about the importance of stunting prevention
PROBLEMS OF IMPLEMENTING GOVERNMENT POLICY REGARDING E-COMMERCE TRANSACTIONS WITH SOCIAL MEDIA PLATFORMS THROUGH MINISTER OF TRADE REGULATION NUMBER 31 OF 2023
No full textThis research aims to deepen our theoretical understanding of buying and selling activities through online platforms, specifically e-commerce. From a practical perspective, Indonesia lacks comprehensive laws and regulations concerning electronic transactions. This research will involve a qualitative approach centered on a literature review that examines books, literature, notes and reports relevant to the research problem. Researchers can access and utilize data directly without conducting fieldwork by leveraging existing library resources. The Peraturan Menteri Perdagangan Nomor 31 Tahun 2023 was enacted in response to concerns raised by local MSMEs about a decline in their business turnover due to the presence of TikTok Shop, a social-commerce platform. The government needs to continue to monitor and evaluate the implementation of this regulation and understand the impact between business actors and the government so that it becomes an effective tool to encourage growth and innovation in Indonesian digital trade. The contents of the Peraturan Menteri Perdagangan Nomor 31 Tahun 2023 concerning prohibiting TikTok Shop and other social media only from operating as online shop services are clear
FINANCIAL GOVERNANCE OF BOGOR DISTRICT LOCAL GOVERNMENT IN THE PERSPECTIVE OF PUBLIC ACCOUNTABILITY AND PUBLIC CHOICE THEORY: -
Full text linkTo discuss and analyze the financial management of the local government of Bogor Regency using the concept of public accountability and public choice theory is the purpose of this paper. Furthermore, this writing is to see how the local government of Bogor Regency can be accountable in the process of managing its regional finances which is expected to be more efficient and effective so that the administration of government can be carried out properly (good governance). Qualitative descriptive research methods are used in this study, by applying Mueller's theory of public choice and Ellwood's concept of public accountability which includes; legal accountability and honesty, managerial accountability, program accountability, policy accountability and financial accountability. The results of the study show that the Bogor Regency Regional Government has mostly implemented legal accountability and honesty, managerial, programmatic, policy and financial systems. Financial management is carried out by adhering to the provisions of applicable regulations and prioritizing the principles of transparency and integrity through various mechanisms such as training, job rotation, online application on the website and periodic financial reporting. However, there are still a number of obstacles, especially related to the limitations of human resources (HR) and budgets, policy changes and obstacles, which affect the implementation of policies and optimal financial management