Jurnal Manajemen dan Kewirausahaan
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BANKING SERVICE ORIENTATION MODEL IN STRATEGIC HRM AND SYSTEM DYNAMICS PERSPECTIVE
Full text linkThis paper seeks to explore a model of banking service orientation in strategic human resource management and system dynamic perspective, theoretically. As a scientific effort to develop a study of strategic human resource management. So far, the relationship between elements in strategic human resource management perspective as a system is only analyzed linearly. This article is the result of a literature study. An analysis is done narratively, to answer research problems. Research finding in the form of banking service-orientation model in strategic human resource management and system dynamic perspective, that illustrates the interaction between marketing differentiation strategy, commitment-based human resource system, service-oriented role behaviors to achieve banking performance
THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING
Full text linkThe purpose of the research is to examine the impact of Total Quality Management (TQM) implementation on Service Quality, the effect of Service Quality on Customer Engagement and Customer Loyalty in banking industry. The other objective of the research also to examine the effect of Customer Engagement on Customer Loyalty. This research was conducted in East Java Province which involved 209 State Owned Enterprises (SOE) bank customer’s as respondents. All variables are measured by Likert scale from bank customer perspectives. By Partial Least Square SEM analysis, the research found that TQM practices has positive effect on Service Quality, Service Quality has positive effect on Customer Engagement and Customer Loyalty and Customer engagement has positive effect on Customer Loyalty. The implication of this research is that SOE banks should implement TQM well so that it has a positive impact on service quality
STUDENT LEADERSHIP IN SCHOOL: INTERNALIZATION OF ENTREPRENEURIAL COMPETENCE AND CHARACTER
Full text linkThis paper aims to find the effort of internalizing competence and entrepreneurial character of student in Satya Wacana Christian Elementary School and Juniour High School. The method used is a qualitative study through interview, observation and documentation, using data analysis from Spradley by analyzing of domain and its semanctical relation. The results showed that the internalization of entrepreneurial competence and character had been applied through leadership activities so as to form the character and leadership skills of students. This study has implications for the school\u27s efforts to give full attention for students to play a role in leadership activities and to provide support through a curriculum that supports the internalization of entrepreneurial competence and character. Keywords: Entrepreneurial competence, Entrepreneurial character, Entrepreneurship education, Student leadership, Elementary levels
THE ETHICAL DEVELOPMENT OF AGRITOURISM IN PROTECTED TERRITORY PELAGA BADUNG BALI, INDONESIA
Full text linkThis research is a basic research that confirms the ethics of sustainable tourism planning with the research objective of the establishment of ethics of developing agritourism in the boundaries of protected forest. The quantitative method is uses as primarily approach involving 230 respondents, and 32 informants as supplementary approach. The conclusions are the ethical development of agritourism in protected area in the case study of Pelaga Village ideally able to present open natural beauty, cultural-friendly, environmentally friendly, and conserve a unique tourist attraction, provide public facilities, telecommunication, restaurants, and market centers for agriproducts, the availability of transportation to the location, and provide public facilitie
CLUSTER ANALYSIS OF FINANCIAL BEHAVIORS AND PREFERENCES AMONG THE BOTTOM OF THE PYRAMID GROUP
Full text linkThis study investigates the financial behavior and preferences of the bottom of the pyramid (BOP) group, and thus, contributes to the financial inclusion demand-side literature. A survey of 100 households was conducted. A cluster analysis was used to analyze the data and portray the characteristics of the BOP. Further analysis was conducted using chi-square and ANOVA tests. The results reveal three sub-groups within the BOP which consists of the very low, low, and medium. Financial behaviors are found to be indifferent among the sub-groups, except for savings allocations and financial planning. Households with a better economic condition are found to have a higher attention to use banking services. The financial literacy category indicates different attitudes in conducting long-term financial planning and service preferences. This result implies that financial literacy and adequate financial products are beneficial towards the financial inclusion of the BOP group
APOLOGY AND COMPENSATION STRATEGY ON CUSTOMER FORGIVENESS AND NEGATIVE WORD OF MOUTH
Full text linkThe service provider could not totally guarantee the service process without any failure at all. This study aims to measure the influence of service recovery strategy towards customer forgiveness and negative word-of-mouth (WOM) as the effect of service failure. The service recovery strategy is performed in three types of vignette: apology, compensation, and apology-compensation. Vignette was given to 94 participants who have encountered service of airline. The result of ANOVA shows that apology compensation achieves the highest score relates to forgiveness. The interesting result of this study shows that even the customers forgive the service provider due to the service failure they did, this cannot diminish the intention of negative WOM. This study offers an implication to the company in order to pay attention regarding the compensation and the spread of negative WOM to the other customer
LIFESTYLE AND CONSUMER PREFERENCES IN CHOOSING LOCAL OR FOREIGN BRANDS: A STUDY OF CONSUMER BEHAVIOR IN SURAKARTA – INDONESIA
Full text linkThis study discusses the relationship between lifestyle and individual preferences in choosing local or foreign brands. The sample consisted of 250 people, taken randomly through surveys in several public places in Surakarta - Indonesia, including the department stores, traditional markets, or other public areas, where many people were there and were willing to become research participants. Furthermore, the collected data is processed using factor analysis to reduce lifestyle dimensions, and logistic regression analysis is used to explain the relationship between lifestyle dimensions and preferences in choosing a local brand or foreign brand, in this case represented by Wong Solo Grilled Chicken (WSGC) or Kentucky Fried Chicken (KFC).The test results indicate 13 dimensions of lifestyle, and only 5 dimensions are significantly related to brand preference: (1) individuals who have a fashion consciousness lifestyle tend to choose KFC rather than WSGC, (2) individuals with health consciousness lifestyles tend to choose WSGC rather than KFC, (3) individuals with leadership lifestyles tend choosing KFC rather than WSGC, (4) individuals with attentiveness lifestyle tend to choose WSGC rather than KFC, and (5) individuals with extroversion lifestyles tend to choose KFC rather than WSGC. This study also discusses the implications of studies related to the contribution of theory, practitioners, and possibilities for future studie
FACTORS AFFECTING RETURN ON ASSETS OF US TECHNOLOGY AND FINANCIAL CORPORATIONS
Full text linkThe research studies the relationship between eight firm-specific factors on the profitability of U.S. technology and financial firms. The study used multiple linear panel regression models, namely, ordinary least squares (OLS), fixed effects (FE) and random effects (RE) models. Empirical findings show that return on equity ratio is negatively related with return on assets (ROA), while return on sales ratio has positive relationship with profitability for both technology and financial firms. On one hand, current ratio has a positive relationship with the profitability of the financial firms, while there is negative relationship for technology firms. Lastly, size has positive relationship with the profitability for technology firms. This study provides renewed perspectives in creating suitable strategies to controlling factors that maximizes profitability for both US publicly-listed technology and financial companies
THE INTENDED USE OF FUNDS AND IPOs MARKET PERFORMANCE IN INDONESIAN CAPITAL MARKET
Full text linkSpecific information on the IPO prospectus can affect the stock\u27s market performance, both the initial returns and the long-term performance. The disclosure of the purpose of IPO proceeds to: acquisition, investment, group financing, debt repayment and working capital, as a specific form of information is indicated to affect both initial return and long-term stock returns. We conducted a test of 148 IPOs on the Indonesia Stock Exchange in the period 2006–2013. Data analysis was performed using OLS and probit regression. The test results show that there is a negative relationship between the intention of the acquisition and debt repayment with underpricing. The results also show that IPOs with the purpose of the debt repayment is positively related to the long-term market performance. The age of the company has a negative effect on IPOs with the purpose of acquisition and debt repayment, while the size of the company proxied by total assets is positively related to the intentions of group financing and debt repaymen
FINANCIAL KNOWLEDGE, FINANCIAL WELLBEING, AND ONLINE SHOPPING ADDICTION AMONG YOUNG INDONESIANS
Full text linkWith the recent booming of e–commerce business in Indonesia, it is essential to conduct further studies on online shopping behavior of Indonesians. Past studies on online shopping addiction emphasize only psychological factors and overlook financial factors. To fill this research gap, this study aims to examine the association and effect of financial knowledge and financial wellbeing on online shopping addiction. The Bergen Shopping Addiction Scale (BSAS) was adopted to assess online shopping addiction whilst financial knowledge and financial wellbeing scales from Australian Unity were used to measure the other two research variables. Data was collected through an online survey of 230 young Indonesians. To analyze the data, Pearson correlation and multiple regression techniques were implemented. Outcomes of this study revealed that most respondents had medium and high levels of financial knowledge and financial wellbeing. Interestingly, addictive respondents showed high financial knowledge and financial wellbeing. Financial knowledge and financial wellbeing were positively related to online shopping addiction. Financial wellbeing was a better predictor because it might be possible that individuals with positive feelings on their financial conditions were more comfortable in increasing their online spending behavior. The results of this study provide insights for future studies and e–commerce owners.Keywords: Online shopping addiction, financial knowledge, financial wellbeing