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The Effects Of Digital Maturity And Financial Performance On Stock Return: Evidence From Indonesian Tech Public Companies
Full text linkAs part of the digital technology trend, many companies disclose their digital activity to measure the firm’s digital maturity to welcome new wave of datadriven digital technologies. In Indonesia, the technology sector has significant growth. Although digital technology trends are new, the technology sector is categorized as a good performer, measured by the vast stock return. Therefore, this study uses technology companies that have a high digital maturity index recorded from 2016 to 2020 with a total sample of 10 companies. Digital maturity measurement using textual quantification method or text query in the annual report. The number of digital activities mentioned is quantified using a tercilebased to avoid noise. Panel data regression is used with a Common Effect Model as well as the robustness test. The results show that digital maturity and profitability, as measured by Return-on-Asset (ROA), have no significant effect on stock returns. On the other hand, Sales Growth has a significant positive effect on stock returns. Therefore, investors and managers can consider aspects of sales growth to get a good stock return performance in technology companies. However, sales growth is susceptible to the company’s external factors, so managers must focus on variables that affect sales growth.Keywords: Technology Companies, Digital Maturity, Profitability, Sales Growth, Stock Retur
The effects of human resource practices on agility and distribution support competencies (an empirical study of logistics service provider in Indonesia)
No full textIndonesia logistics industry has the greatest potential in the world, with over 200 million people, a huge number of trade agreements, growing e-commerce, and rising citizen purchasing power. This industry, however, has been hindered by a shortage of both quality and quantity of human resources employed in the sectors. To explore the effect of human resource practices have on logistics and supply chain competencies in Indonesia, this paper investigates the relationship between recruitment and selection, training and development, and reward management with the logistics and supply chain competencies of agility and distribution support. Data responses from 61 logistics service providers to a survey in 2022 were tested using hierarchical multiple regression analysis, which revealed recruitment and selection, as well as reward management only found to have a significant positive effect on agility competency. Whereas, training development has a significant positive effect only with distribution support. These results bring new insights that, in the Indonesian logistics sector, individual reward management can facilitate the development of agility, although it is considered a team-based competency. This highlights that LSP service levels in Indonesia are still based on individual effort, requiring effective and engaging individual reward management rather than team-based reward management.Keywords: human resource management practices; logistics and supply chain competencies; Indonesia logistics industr
Customer’s Cybersecurity Awareness in Indonesian Online Clothing Micro, Small and Medium Enterprises
Full text linkIn the current technological era, almost every business operation and transaction are conducted through cyberspace, including micro, small and medium enterprises (MSME). However, MSMEs pose the greatest vulnerability to cyber-attacks due to their limitation in both awareness and resources. Multiple research found that people significantly affect cybersecurity more than the technical aspect. Thus, making cybersecurity awareness vital for every business, especially MSMEs. Currently, most cybersecurity awareness research is focused on the perspective of MSMEs and their owners. Limited cybersecurity awareness research assesses MSMEs in Indonesia, especially in the online clothing sector. This research will contribute to assessing cybersecurity awareness from MSME customers’ perspective and aims to recommend Indonesian online clothing MSME environment to raise cybersecurity awareness. The researcher used a survey and a semi-structured interview to assess the overall cybersecurity awareness of Indonesian online clothing MSME customers. The semi-structured interview also explored respondents’ opinions on raising cybersecurity awareness in the Indonesian online clothing MSME. The result shows a variety of levels of cybersecurity awareness among respondents. Correlation tests were conducted and found several aspects that were affecting respondents’ cybersecurity awareness. The interview results also support the findings in the survey whilst also contributing to providing recommendations to raise cybersecurity awareness.Keywords: Customers, Cybersecurity, Cybersecurity Awareness, Cyber-attack, MSM
Improving Acceptance Of Iposyandu Application In Community Health Workers: Service Science Perspective
Full text linkMaternal and Child health data report by Community health workers (CHW) is still using paper manually. Consequently, it creates delays in policymaking and implementation. Therefore, the iPosyandu application as developed presenting as a digital health platform in helping CHW store the data online. Despite the benefits of iPosyandu, CHW is still reluctant to use this application. Hence, this study aims to analyze the strategies that can be used to improve the acceptance of the iPosyandu in CHW based on a service science perspective. Service science of value co-creation was chosen as a strategy to create a model of CHW acceptance. By conducting focus group discussions, this study engages the participation of CHW and other relevant stakeholders to explore and develop the strategic processes. The result found the need for government policy support for digitalization in CHW and develop the platform, both in platform regulations and application readiness. After all, digitization in CHW can make stakeholders easier to monitor and more responsive to formulate health policies.Keywords: Community health worker (CHW), iPosyandu, Service Science, Digitalizatio
Customer Journey and Marketing Strategy for Smart Pharmacy in Indonesia
Full text linkNew company models use digitization to shift customer expectations to respond to the changing market. However, smart pharmacy has not been established in Indonesia. The buyer persona identifies who buys the company’s products, and the customer journey collects all the prospects and actions customers take with a business. This study use interview, observation, and benchmarking as its methodology. The data sources from the methodology, namely data from the interviews of the pharmacy customers and the pharmacy business owners, observations, and benchmarking then used to determine the customer journey and the ideal buyer persona. The results of this study show that to develop a customer-based experience strategy for smart pharmacy in Indonesia with the data from the buyer persona and customer journey. Based on this study, the customer journey should be split into two paths, the customer journey of buying online and offline, based on the customers’ needs. The customer journey was designed with the implementation plans in such a way with three primary considerations: must solve customer problems and pain points, have not been implemented or different from other pharmacies in Indonesia, and must focus on relevant technologies for establishing smart pharmacies in Indonesia.Keywords: Buyer Persona, Customer Journey, Pharmaceutical Industry, Smart Pharmacy, Technolog
Seed Round Fundraising on Financing Early-stage Startups in Indonesia
Full text linkEarly-stage startup growth has become the main focus of Indonesia’s government in driving economic growth through the digital business adoption. However, running out of cash or failing to raise new capital is still considered as the main obstacle for early-stage startups in growing and maintaining their business in the market. The difficulties faced by earlystage startup founders due to the lack of financial projections and misvaluing their business in convincing potential investors to get funding. This study focuses on early-stage startups getting funded through seed round investment as getting funded by financial institutions is not an option due to the intangible assets early-stage startups have. Moreover, the objective of this study is to examine the parameters of loans, credit, and funding in organizational and institutional settings. The study was conducted by interviewing startup founders who have gone through and successfully secured seed investment. The result of the analysis shows eight indicators influence investors in determining their investment. By optimizing these indicators, it is expected that early-stage startups become easier in obtaining funding especially in setting the best optimal amount of money to fundraise for their business sustainability.Keywords: Early-stage startups, seed round investment, investor
A Proposed Scheme for Supplier Certification Program for Non-Private Company
Full text linkSupply and supplier management are essential for the sustainable success of a company. The company is more dependent on its suppliers, so effective supplier control is necessary. One of the methods used to control suppliers is through supplier certification and supplier audits. Non-private companies are responsible for providing services to society, so the continuity of material supply from reliable suppliers is crucial to the company’s ability to meet customer needs and expectations. This study proposes a supplier certification scheme through supplier audits for non-private companies, particularly those in the public sector services. Literature on suppliers, supplier management, audit, supplier audit, supplier certification, and public procurement are reviewed to develop the proposed scheme. The proposed scheme for non-private companies is developed based on supplier life cycle management, capability and performance of suppliers, and collaboration and building relationships principles. The supplier certification scheme consists of capability audits, follow-through audits, improvement programs and performance evaluation.Keywords: Supplier, Supplier Management, Supplier Certification, Supplier Audit, Non-private Compan
Reduce Unplanned Shutdown on Surface Facilities of Oil and Gas Plant Process
Full text linkThe purpose of this study is to assess the impact of equipment condition monitoring and asset management based on historical data management on reducing unplanned shutdowns and improving plant reliability to meet company expectations and maintain the safety of upstream oil and gas business installations. The scope of research is limited to the application of condition monitoring analysis methods, big data management and the concept of operation on turbomachinery in surface facilities in maintenance activities in upstream oil and gas business. The research approach is carried out quantitatively and qualitatively. The quantitative approach uses references to experience in employment in the field of maintenance of surface facilities, the use of turbomachinery equipment operating data including organizational and human capital influence in upstream oil and gas industries. The utilization of library reviews on Statistical Quality Control is used to facilitate the realization of the purpose of this research. Condition monitoring is an innovation in the field of equipment maintenance and is the basis for the formation of predictive maintenance methods. The study is to ensure that big data analysis is the main capital to reduce unplanned plant shutdown in the oil and gas industry.Keywords: Oil and Gas shortfall, Surface Facilities, Preventive Maintenance, Predictive Maintenance, CMIMS (Computerized Maintenance Inspection Management System), Unplanned shutdown, Turbo-compressor, Obsolescence, spare parts, Availability, Reliability, Artificial Intelligent, Statistical Quality Control, Six Sigma, innovation and design thinking, Knowledge Managemen
Detecting Insider Attack from Behavioral and Organizational Approach
Full text linkWith alteration in many activities to digital procedures comes vulnerability. Cyber-attack risk keeps increasing for individuals and businesses. One of the attacks that could occur inside companies or organizations is an “Insider Attack”. Due to the complexity of human factors, this issue is mainly dealt with and discussed in previous studies through a technical approach. This research aims to find the correlation between the possibility of insider attacks with behavioural and organizational factors. To evaluate the difference in practice between different business sectors in Indonesia. The data were collected through semi-structured interviews with people from diverse work backgrounds conducted online. The interview was recorded and transcribed manually. The data analysis was done using tables to help the coding and correlating variable process. This research is supposed to determine the most impactful factor based on people’s views. Possible gaps were found between theories and what happened in the practice of the company or organization. This research outcome intends to give information to future research and serve as a reference to businesses and organizations about current development and gaps in a business environment.Keywords: Digitalization Risk, Cyber Security, Cyber attack, Insider Attack, Behavioural and Organizational Factors, Gaps, Prediction, Prevention
Analyzing Customer Intention to Continuously Use Starbucks Indonesia as a Branded Mobile Food Ordering App
Full text linkThe use of mobile food ordering apps has given rise to several comparisons of experience, levels of satisfaction, and the intention to use them continuously for customers in Indonesia. This research aims to identify factors that influence customers’ continuous usage intention on branded mobile food ordering app, with Starbucks Indonesia as the research object that will be tested in this research. A quantitative approach using an online survey was conducted with 89 respondents that have experienced using Starbucks Indonesia mobile app within the last one month. Several hypotheses that are accepted include performance expectancy, effort expectancy, and hedonic motivation towards e-satisfaction; e-satisfaction towards habit; as well as facilitating conditions, price value, and habit towards continuous usage intention. Starbucks Indonesia is suggested to improve its application performance from the technological aspects and ease of access, expand the scope of mobile order and delivery service, improve customer service performance, as well as provide more attractive offers to increase customer satisfaction and the intention to continually use the app.Keywords: Branded Mobile Food Ordering Apps, Continuous Usage Intention, Starbucks Indonesi