JOURNAL OF BUSINESS STUDIES AND MANAGEMENT REVIEW
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BOOK REVIEW OF POWER IN ORGANIZATIONS BY JEFFREY PFEFFER
Full text linkThis book initiated “new wave†organizational studies that begin to edit, prune, apply, and synthesize what we have to see what we do not have yet, what we have too much of, and what we agree on as the basics. What makes this assessment plausible is the fact that Pfeffer has shown that the several perspectives now dotting the field can converge more strongly on a problem than mere lists of properties can. Pfeffer applies multiple perspectives simultaneously to a durable puzzle in organizations and shows not only that power is less puzzling than we thought but also that all perspectives we are currently working with have something to say about how that puzzle can be untangled most meaningfully. In doing so, Pfeffer has made a major contribution in the form of an important book
DEVELOPMENT STRATEGY FOR QUALITY CHARACTER THROUGH STANDARDIZATION OF SMEs (Case Study In Culinary SMEs)
Full text linke importance of the role of SMEs in the regional, national, and global economy as well as the industrial era 4.0, which requires business actors to continue to be able to innovate, It needs encouragement from various groups, including academics, on how to make conceptualizations that can be used as material for policies or decisions for business actors or stakeholders. Along with the growing awareness of SMEs about competitiveness because they are facing the millennial era, this is an opportunity for researchers to present conceptual strategies so that they can be useful for SMEs. The problems in this study are that there is no concept that describes internal and external conditions, and the quality of SME products is inconsistent for markets that enjoy them. The purpose of this research is to build a concept of character development strategy for product quality that is always maintained so that it can become competitive in the business. The method in this study employs a qualitative approach, with tools such as Internal Factor Evaluation, External Factor Evaluation, SWOT Analysis, and problem solving using one of the standardization tools used. The results of this study show that clear work steps will make it easier for SMEs players to provide consistency in the taste that characterizes the products being markete
THE ROLE OF BRAND IMAGE MEDIATION ON CONSUMER INTEREST IN CHOOSING UMRAH AND HAJJ SERVICES IN THE NEW NORMAL ERA
Full text linkLately, there has been a growing interest in undertaking sustainable global tourism destinations particularly to Saudi Arabia. The benefits can be maximized if the government is successful in attracting present pilgrims and influencing their future intentions to visit the country as tourists through service providers in Muslim countries. Therefore, the purpose of this study is to measure the interest buying of pilgrims for the holy land based on the influence of E-WOM, Price, and Brand Image through the mediation model at PT Andalas Jaya Wisata in the New Normal Era. With a purposive technique with two criteria, it is planned to distribute 99 online questionnaires and direct interviews, then analyze the data with the help of Smart PLS. the results of this study show E-WOM variable on Interest Buying variable has not an effect and Price variable on Interest Buying variable has not an effect
Peran Variabel Kepercayaan dan Pengaruhnya Terhadap Loyalitas Konsumen Jasa Telekomuniasi GSM
No full textThis study explores the impact of brand experience, service quality, customer satisfaction, and trust on customer loyalty within the mobile telecommunications sector in Batam City. The participants of this research were residents of Batam who utilized cellular telecommunications services. Data was collected through an online questionnaire via Google Forms, targeting 300 respondents who were customers of mobile telecommunications services. The data analysis revealed several key findings: 1. A significant positive relationship exists between brand experience and customer loyalty. 2. Service quality is strongly linked to customer satisfaction. 3. There is a notable connection between brand experience and customer trust. 4. Customer satisfaction significantly influences customer loyalty.5. Service quality indirectly affects customer loyalty through customer satisfaction. 6. Interestingly, the study found no direct significant relationship between trust and loyalty, nor between brand experience and loyalty when mediated by trust. These results suggest that while brand experience, trust, and customer satisfaction are important factors influencing loyalty, trust does not directly contribute to building customer loyalty, nor does brand experience impact loyalty through trust. Moreover, maintaining high service quality is emphasized as a fundamental requirement for telecommunications service providers. This research provides valuable insights into the dynamics of customer loyalty in the mobile telecommunications context, offering practical implications for businesses in this industry aiming to enhance their customer retention strategies.Penelitian ini bertujuan untuk menguji pengaruh pengalaman merek, kualitas pelayanan, kepuasan, dan kepercayaan terhadap loyalitas konsumen jasa telekomunikasi di Batam. Subjek penelitian ini adalah masyarakat Batam yang menggunakan layanan telekomunikasi. Studi ini menggunakan data kuesioner yang dikumpulkan melalui googleform dan didistribusikan pada 300 responden.
Hasil dari pengolahan data membuktikan ada hubungan signifikan antara pengalaman merek dan loyalitas, kualitas pelayanan dan kepuasan, pengalaman merek dan kepercayaan, kepuasan terhadap loyalitas, kualitas pelayanan terhadap loyalitas melalui kepuasan sebagai mediasi. Penelitian ini juga membuktikan hubungan tidak signifikan antara kepercayaan dan loyalitas, dan pengalaman merek terhadap loyalitas melalui kepercayaan sebagai mediasi.
Temuan menarik yang diperoleh dari studi ini adalah perusahaan layanan GSM harus mengelola pengalaman merek, kualitas pelayanan, kepuasan dan kepercayaan dari konsumennya. Pengalaman terhadap merek bisa dipahami sebagai upaya untuk memberikan layanan yang berbeda, untuk mengubah persepsi konsumen dan pada akhirnya mampu mempertahankan konsumen. Selain itu, layanan yang berkualitas juga menjadi keharusan bagi perusahaan layanan GSM
VALUE CREATION IN E-BUSINESS: A STUDY OF TWO B-TO-B COMPANIES
Full text linkThe current study analyzes the study of Amit and Zott (2001) using the nowadays business practices in two B-to-B companies. The companies utilize value constellations strategies in conducting their business. They re-create values for their business customers. The study intends to find new sources of value creation not discovered in Amit and Zott (2001). Amit and Zott (2001) argue that the sources of value creation in e-business are efficiency, complementarities, lock-in, and novelty. The research uses in-depth interview as a tool in qualitative methodology. Two interviews were conducted on the executives from two e-business companies providing services to other companies in the value chain. After analyzing the data, it was found that, there are two new sources of value creation in e-business, which are the value of information and digital ecosystem. The new findings in this research could be due to the focus of Amit and Zott (2001) on B-to-C customers and the absence of fully-fledged digital ecosystem seen in today’s digital platforms. Penelitian ini menganalisis penelitian Amit dan Zott (2001) dengan menggunakan praktik bisnis saat ini di dua perusahaan B-to-B. Perusahaan menggunakan strategi konstelasi nilai dalam menjalankan bisnisnya. Mereka menciptakan kembali nilai bagi pelanggan bisnis mereka. Penelitian ini bertujuan untuk menemukan sumber penciptaan nilai baru yang tidak ditemukan dalam Amit dan Zott (2001). Amit dan Zott (2001) berpendapat bahwa sumber penciptaan nilai dalam e-bisnis adalah efisiensi, complementarities, lock-in, dan kebaruan. Penelitian ini menggunakan wawancara mendalam sebagai alat dalam metodologi kualitatif. Dua wawancara dilakukan terhadap eksekutif dari dua perusahaan e-bisnis yang menyediakan layanan kepada perusahaan lain dalam rantai nilai. Setelah menganalisis data, ditemukan bahwa terdapat dua sumber penciptaan nilai baru dalam e-bisnis, yaitu nilai informasi dan ekosistem digital. Temuan baru dalam penelitian ini mungkin disebabkan oleh fokus Amit dan Zott (2001) pada pelanggan B-to-C dan tidak adanya ekosistem digital yang lengkap seperti yang terlihat pada platform digital saat ini
ENTREPRENEURIAL MOTIVATION AND ITS IMPACT ON MOMPRENEUR BUSINESS PERFORMANCE (STUDY ON SONGKET AND BATIK WOMEN ENTREPRENEURS IN JAMBI CITY)
Full text linkWomen entrepreneurs have become a rapidly growing phenomenon in the last decade. In the province of Jambi, the development of the MSME sector has also continued to increase, as has the case in the city of Jambi. Female MSMEs are dominated by housewives and those who already have children are also known as "Mompreneurs". The motivation of women entrepreneurs to enter into the world of business or to become entrepreneurs is not only because of business activities that might be in accordance with their hobbies but also because of the family's economic conditions which require them to be able to find additional income.This research is an empirical study by examining the impact of Mompreneur entrepreneurial motivation on business performance.
 
THE REACTION OF THE INDONESIAN CAPITAL MARKET TO THE INCREASING FUEL PRICES (BBM) IN INDONESIAN COMPOSITE INDEX (IHSG)
Full text linkThe purpose of this study was to test the capital market's reaction to the announcement of an increase in fuel prices on the composite stock price index through testing differences in returns and trading volume before and after the fuel price increase on September 3, 2022. This research uses an event study approach, the sample in this study is the stock price index. combination during the event period. The results of this study show that the capital market reacted to the fuel price hike event on September 3, 2022. There are differences in market returns and trading volume on the composite stock price index before and after the fuel price increase, which indicates that the fuel price increase has an influence on market movements capital in Indonesia, this is due to the significant increase in fuel prices at the time of the observation even
THE INFLUENCE OF HALAL AWARENESS, EWOM TOWARDS INTENTION TO BUY HALAL COSMETICS: THE ROLE OF MEDIATION ATTITUDE
Full text linkIndonesia is a country with the largest population of Muslims, so the use of halal products is an opportunity for halal product producers. This study aims to examine the effect of Halal Awareness and e-WOM on the intention to buy halal cosmetics and the role of mediation Attitude. The sample of this research is Muslim women in Batam City who know about halal cosmetics. The number of samples is 388 respondents and uses smart PLS for data analysis. The results of this study are halal awareness and e-WOM affect the Intention to buy halal cosmetics. Surprisingly from other research results, attitude acts as a mediation between halal awareness and e-WOM on the Intention to buy halal cosmetics
HOW TO ENGAGE EMPLOYEE: THE INFLUENCE OF LEADERSHIP AND TEAM WORK
Full text linkThe term employee engagement relates to the level of an employee's commitment and it is has a connection to an organization. Employee engagement has emerged as a critical driver of business success in today's competitive marketplace. The purpose of this research to determine the correlation of employee engagement with leadership and team work in multinational company in Batam. The factors used in this study are leadership (X1), team work (X2), motivation (X3) and employee engagement (Y). The analysis technique used is multiple linear regression and the type of research includes explanatory research with hypothesis testing from primary data obtained from questionnaires. The data tested using Smart PLS 3.0 and found that the leadership no significant effet to employee engagement but team work and motivation have significant effect to employee engagement
IMPROVING ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH ORGANIZATIONAL JUSTICE AND JOB SATISFACTION
Full text linkThis study examined how to improve organizational citizenship behavior (OCB), organizational justice, and job satisfaction. 85 employees of the Regional Finance Institution of Tanjung Jabung Regency, Jambi Province, were respondents in this study through the distribution of questionnaires. Hypothesis testing is carried out using smart PLS version 3.0. The findings showed a significant effect between organizational justice and job satisfaction, between Organizational justice and OCB, and between Job satisfaction and OCB. Thus, Job satisfaction only acts as a partial mediation. This finding indicates that organizational justice and job satisfaction can directly influence the increase in OCB without going through the mediator variables. Therefore, improving OCB can be done by directly enhancing the perception of organizational justice and directly improving job satisfaction