MIX: JURNAL ILMIAH MANAJEMEN
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The Influence of Tourist Satisfaction against the Intention to Revisit of the Indonesian Tourist to Malaysia
Full text linkObjective: The objective of this study is to examine the destination image and return intention perceived value directly and indirectly through the Indonesian tourist satisfaction in Malaysia.Methodology: This study is using survey research tools and a quantitative research methodology. A multivariate technique for comparing exogenous and endogenous variables is SmartPls 4.1.0.1. Indonesian visitors participated in the survey, of which 136 respondents used travel services in Malaysia.Findings: The first hypothesis (H1) is accepted since the path coefficient value (β) = 0.424, the significance value (-0.000) is less than 0.05, and the t value is 2.289 < t table = 1.97. Similarly, as the ∆ value of 0.00 is less than 0.05, the hypothesis tests H2, H3, and H4 are approved. However, hypothesis H5 is not significant. The mediation hypothesis (H6) is supported by a
The Dynamics of Turnover Intentions: Emotional Intelligence, Thriving at Work, and Career Adaptability in an Indonesian Banking Sector
Full text linkObjectives: The research focuses on the high turnover intention ratio in the East Java banking sector. The aim is to explore the role of emotional intelligence (EI) in reducing employee turnover by considering thriving at work (TW) and career adaptability (CA). This research highlights the importance of emotional intelligence and its positive effects through training programs to reduce Turnover Intentions (TOI).Methodology: This research used an explanatory quantitative method involving 105 frontline employees. The sample used a saturated sampling method. Data was collected through questionnaires distributed to all frontliners, with 103 questionnaires returned. The data were analyzed using the SEM-PLS method.Finding: The result found that EI does not directly influence frontline employees' desire for TOI. Nonetheless, employees with high levels of EI tend to thrive more at work, reducing their desire for TOI. The ability to develop and adapt in the work environment can be a more significant factor in reducing TOI.Conclusion: EI is important in reducing the TOI of Bank frontline employees. Employees with high EI can better develop and adapt to a stressful work environment, reducing TOI and increasing well-being and commitment to self-development
Escalating the Tourist Revisit Intention on the Heritage Destination with the Memorable Tourism Experiences
Full text linkObjectives: The objective of this research is to investigate the tourists' revisit intention at heritage destinations by testing memorable tourism experiences, destination image, and tourist satisfaction as predictors.Methodology: The heritage destination studied was the Borobudur temple involving a sample of 330 tourists taken using a convenience sampling technique. Data were processed and analyzed using SEM-AMOS.Finding: The results of this research prove that not all components of memorable experience are proven to be significant on destination image, satisfaction, and revisit intention. Destination image can be predicted by the variable’s novelty, local culture, meaningfulness, involvement, and knowledge, while hedonism is not significant. Satisfaction can be predicted by hedonism, novelty, refreshment, meaningfulness, knowledge, and destination image, while local culture and involvement are not significant. Revisit intention is predicted by novelty, local culture, involvement, knowledge, and satisfaction, while hedonism, refreshment, meaningfulness, and destination image are not significant.Conclusion: findings from this research show that local culture is the dominant variable in determining destination image, and novelty is the antecedent that has the greatest influence on satisfaction and revisit intention at heritage destinations.
Determinant of Affective Commitment: Mediation and Moderation Mechanism of Job Satisfaction and Job Tenure
Full text linkObjectives: The objective of this study is to analyze the effect of followership in increasing affective commitment, complemented by a mediation mechanism using job satisfaction and moderating variable job tenure.Methodology: This study is using the quantitative research approach involving 131 employees from the service industry in East Java. Data retrieval using a convenience sampling technique. The instrument used is a questionnaire that is distributed online. Data analysis used SEM_PLS with Smartpls 3.0 application. Finding: The results found that followership can increase work satisfaction, and job satisfaction can directly affect commitment. Surprisingly, good followership had no direct effect on affective commitment. However, the followership mediation mechanism successfully increases affective commitment through job satisfaction. Finally, job tenure has succeeded in strengthening the role of followership in increasing affective commitment.Conclusion: These findings suggest that if a leader wants to increase employees' affective commitment using a followership attitude, they must pay attention to employee job satisfaction and tenure
The Antecedents of the Rural Bank Patronage in Indonesia
Full text linkObjectives: The objective of the studies is to test the causal models of rural banking patronage behavior are still under research and this study is also aimed at filling the empirical gap. This study operationalizes constructs that better reflect the characteristics and uniqueness of rural banking business processes.Methodology: Data collection was carried out directly by distributing questionnaires to consumers or customers of BPR BKK banks in Banyumas Regency, Purbalingga Regency, and Banjarnegara Regency. The number of samples in this study was determined by the purposive sampling method of as many as 373 people. The analysis tool used is Structural Equation Modeling (SEM) and processed using AMOS software.Finding: The findings of this study stated, among others, the following: (1) Relational benefits have a positive effect on business friendship (2) Relational benefits have a positive effect on brand intimacy (3) Business friendship mediates the effect of relational benefits on brand intimacy (4) Business friendship has a positive effect on brand intimacy (5) Brand intimacy has a positive effect on patronage intention.Conclusion: Customer loyalty to the bank greatly determines the sustainability of the bank's business, especially rural banks which generally have fewer resources than national banks. This study confirms the importance of bank management paying attention to five antecedent variables, namely relational benefits (symbiotic benefits, special treatment benefits, and confidence benefits), business friendships, and brand intimacy
Integrated Corporate Governance Moderates Determinants On Economic Performance
Full text linkObjectives: This study aims to examine the effect of corporate social responsibility and competitive advantage on economic performance in addition to using integrated corporate governance as a moderating variable. Thus, this study also aims to determine whether integrated corporate governance strengthens or weakens the relationship.Methodology: The research method used is moderated regression analysis (MRA). Data used in this research is secondary data from IDX. In addition, this study tested the classical assumptions and tested the accuracy of the model to find out which model was the most appropriate. The number of samples used in this study was 201 samples from the annual year 2020-2022.Finding: The results show that CSR does not affect economic performance, competitive advantage has a positive effect on economic performance, CG strengthens the influence of CSR on economic performance and CG strengthens the influence of competitive advantage on economic performance.Conclusion: Governance is an important factor in company performance because it can moderate the relationship between competitive advantage and CSR with performance. This research indicates the importance of competitive advantage to improve company performance. This is supported by the RBV theory which states to make good use of company resources. Also, governance could become quasi-moderation because it could become a moderator variable and could influence an independent variable.Novelty: This research uses different measurements of integrated corporate governance measurement. ICG measurement in this research is using developed POJK no 2/POJK 05/2014 indicators
Female Lecturers' Psychological Well-being and Performance are Impacted by Work-family Conflict and Self-efficacy
Full text linkObjectives: This study aims to examine the influence of work-family conflict (WFC) and self-efficacy on the psychological well-being and performance of female lecturers in Bandung. It also explores the mediating role of psychological well-being in these relationships to provide a comprehensive understanding of how these factors interact to affect the productivity of female lecturers.Methodology: This quantitative study used a survey and Structural Equation Modeling (SEM) via SmartPLS 4 to examine relationships between WFC, self-efficacy, psychological well-being, and performance. WFC and self-efficacy were the exogenous variables, psychological well-being was the mediator, and performance was the endogenous variable. A sample of 140 married female lecturers from West Java and Banten with at least three years of experience was selected using purposive and accidental sampling.Findings: Work-family conflict (WFC) negatively affects both psychological well-being and performance, while self-efficacy positively influences both. Psychological well-being significantly enhances performance and partially mediates the effects of WFC and self-efficacy on performance, with mediation effects of 32.27% and 26.67%, respectively.Conclusion: This research highlights the importance of addressing work-family conflict and fostering self-efficacy to enhance psychological well-being and performance among female lecturers. Institutions can improve lecturer performance by supporting mental health initiatives and helping lecturers manage WFC. Additionally, increasing self-efficacy through confidence-building programs can contribute significantly to both psychological well-being and productivity. This study fills gaps in previous research by offering a nuanced understanding of the mediating role of psychological well-being in the academic context, particularly for female lecturers balancing work and family responsibilitie
"I Won't Buy This Product Again": The Boycott Determinants on Loyalty Using Animosity Model Approach
Full text linkObjectives: The paper investigates the correlation between McDonald's consumption and protest actions in Indonesia, with a particular focus on customer loyalty, customer ethnocentrism, consumer efficacy, and war animosity.Methodology: This research used the animosity model technique and a sample of around 200 respondents, determined by purposive sampling methods. Data were analyzed using the PLS-SEM method with the help of SmartPLS 3.0 software.Finding: The research demonstrates that customer ethnocentrism, consumer efficacy, and war animosity have a positive impact on boycotts, however, boycotts have an important negative effect on loyalty.Conclusion: The research analyzes the viewpoints of McDonald's customers about the CEO's position on governmental interference in a foreign country, with a particular focus on the issue surrounding the company's product. Certain customers express their dissatisfaction, while others engage in a boycott of McDonald's to compel changes in company policies. The study is conducted in Aceh, a place renowned for its strong religious convictions, with a specific emphasis on the local responses to McDonald's conduct
Environmentally Responsible Behavior: The Roles of Personal Norms, Perceived Value, and Destination Social Responsibility
Full text linkObjective: The objective of the study is to analyze the factors that shape tourists' environmentally responsible behavior. The proposed research model integrates norm activation theory, stakeholder theory, and a utilitarian perspective. From the norm activation theory perspective, two variables, namely awareness of consequences and ascribed responsibility, are included in the model as antecedents of personal norms. Destination social responsibility, as a stakeholder effort to promote environmental protection, can strengthen the influence of personal norms on environmentally responsible behavior. Furthermore, the utilitarian perspective in the form of perceived value, which is the benefit that tourists obtain from traveling to a destination, is also a moderating influence of personal norms on environmentally responsible behavior. Methodology: This study involved 255 respondents who had visited Yogyakarta. Data were processed using Smart-PLS to determine the relationships between variables. Finding: The results show that awareness of consequences and ascribed responsibility are factors in forming personal norms. Personal norms have a positive influence on environmentally responsible behavior. Furthermore, the data supported the role of perceived value as a moderator. However, destination social responsibility does not moderate the influence of personal norms on environmentally responsible behavior. Conclusion: The study concludes that the norms activation theory holds that personal norms are antecedents to environmentally responsible behavior. Personal norms’s influence on environmentally responsible behavior is strengthened by perceived value
Engaging Millennials: Role of Quality of Work Life, Psychological Safety, Psychological Capital, and Inclusive Leadership (A Study of 3-5 star Hotel Employees in Yogyakarta City)
Full text linkObjectives: The millennial generation dominates the workforce in Indonesia, earning the title of "fleas" or the "hopping generation" due to the high intensity of job changes. The purpose of this study is to develop an integrative model for engaging millennials in the workplace that incorporates individual resources (psychological capital), and resources derived from the workplace (inclusive leadership, quality of work life, and psychological safety).Methodology: This study used a quantitative approach. The research sample comprises 152 hospitality employees working in 3-5-star hotels in Yogyakarta city. The data was collected using a purposive sampling technique. A questionnaire was distributed to the research sample and was then analyzed using the PLS-SEM technique.Finding: Inclusive leadership and psychological capital exert a positive and significant effect on the quality of work life. The quality of work life also has a positive and significant effect on work engagement; and it acts as a mediator between inclusive leadership and work engagement, as well as between psychological capital and work engagement. However, psychological safety does not enhance the effect of inclusive leadership on the quality of life or the effect of psychological capital on work engagement. Therefore, organizations must strive to fulfill the employees' quality of work life to maximize the psychological capital and the application of inclusive leadership within the organization, thereby fostering work engagement in the workplace.Conclusion: The results of this study indicate that the quality of work life plays a pivotal role in work engagement and inclusive leadership has a positive impact on the quality of life among the millennial generation employee