Jurnal Manajemen dan Pemasaran Jasa
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286 research outputs found
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Intention to use online meeting applications during Covid-19 pandemic: A Technology Acceptance Model perspective
Full text linkThis research aims to add to the repertoire on the knowledge of perceived risk effect on the intention to use online meeting applications during the COVID-19 pandemic. Data were obtained from 186 respondents using the questionnaire instrument, which had been tested, for validity and reliability. The obtained data were analyzed using the Structural Equation Model. Based on the data testing, it was found that all hypotheses in this research were accepted. Therefore, the intention to use online meeting applications was most affected by perceived ease of use comparing to perceived risk. The results showed that developingcompanies increased perceived ease of use, hence the technology is easily accepted by consumers.
The impact of hedonic and utilitarian dimension in mobile service banking quality towards relationship quality
Full text linkService quality is vital for retail banking institutions nowadays to have a competitive advantage against their competitors. One of the ways was developing a mobile banking application. By relying on the mobile banking application, the banking institutions would serve their existing customers better and attract new potential customers. The purpose of this research was to investigate the effect of mobile banking service quality empirically in terms of the utilitarian and hedonic dimensions on the relationship quality variables, namely commitment, trust, and satisfaction. The research focused on 220 respondents from university students in Indonesia who are at least 17 years old and using a mobile banking application on their smartphones. The method for collecting data is based on convenience sampling. The Structural Modelling Equation was also used to analyze the data result. The findings show that trust significantly and positively influences commitment/satisfaction. Furthermore, the dimensions of mobile \u27banking. Service quality (Security/ Privacy, Practicality, Design/Aesthetics, and Enjoyment) has a low-moderate effect on relationship qualitative variables (Trust, Satisfaction, and Commitment). The dimensions of mobile banking service quality positively influence the relationship quality, except PPracticalitydoes not affect Commitment, Design/Aesthetics does not influence trust, and enjoyment does not influence commitment
Quality and image: The role of satisfaction and trust as intervening variables on loyalty of customer’s internet service providers
Full text linkMany factors can affect customer loyalty that some of them are service quality and corporate image. There are two objectives of this study. First, this study explains service quality and corporate image effects as antecedents for customer satisfaction, trust, and loyalty. Second, this study investigates the role of customer satisfaction and trust in mediating the service quality and corporate image effects on customer loyalty in the context of ISP customers. By using the purposive sampling technique, this study researched 270 ISP customers. The sample of data was statistically analyzed with the Structural Equation Modeling (SEM) and the Confirmatory Factor Analysis (CFA). This study confirmed that customer satisfaction, customer trust, and loyalty were directly affected by service quality and corporate image. Customer satisfaction and customer trust influenced customer loyalty significantly. The role of customer satisfaction and customer trust indirectly in mediating service quality and corporate image effects on customer loyalty was also confirmed by partial mediation. This study concludes by arguing that it needs to pay attention to service quality and the company’s good name levels to maintain customer loyalty
Emotional labor as the underlying mechanism in the relationship between emotional stability and affective commitment: A study in the hospitality industry
Full text linkThis study aims to examine the mediating effects of emotional labor variables, namely emotive effort and dissonance resulting from deep and surface acting strategies, which are based on the relationship between emotional stability and affective commitment. 249 data were obtained from the hospitality industry in major cities in Indonesia and were analyzed using a mediation technique. The results showed that emotive effort mediated the relationship between emotional stability and affective commitment. Furthermore, it was also shown that emotive dissonance did not mediate the relationship between emotional stability and affective commitment
The relationship between entrepreneurial passion, entrepreneurial self efficacy, and entrepreneurial intention in housewives context
Full text linkThis study examined the relationship between entrepreneurial passion, entrepreneurial self-efficacy, and entrepreneurial intention. This hypothesis proposes that entrepreneurial passion positively affects entrepreneurial intention. Furthermore, this study also hypothesizes that entrepreneurial emphasizing on entrepreneurial intention is mediated by entrepreneur self-efficacy. The present study takes a sample from housewives who run businesses in Banyumas. This study uses a convenience method for choosing 236 housewives who run businesses. This method is chosen because there is no sampling frame in this population. The results show that Entrepreneurial passion positively influences entrepreneurial intention. Entrepreneurial self-efficacy mediates the relationship between entrepreneurial passion and entrepreneurial intention.
The debtor-attributes information and the probability of performing loans in the microfinance sector
Full text linkBased on the recent evidence of the high rate of non-performing loans in Indonesia’s microfinance sector, there is a need to formulate a mechanism that could control such credit risk. This study attempts to identify the pivotal determinant factorsresponsible for performing loans. In particular, this research proposes demand-side factors, such as debtor-attributes information, as critical for ensuring installment payments. Using unique data from microfinance in Central Java, it employs logistic regression analysis to prove that debtors’ age and type of collateral significantly affect loan performance. This paper further shows that other variables, such as the payment period and the interest rate, also substantially affect credit risk. These findings have empirical and practical significance. For practical purposes, this research develops the new perspective that debtor-specific information, particularly on their behavioral aspects, requires more in-depth review. This insight may be useful for developing new credit-analyzing tools to alleviate severe non-performing loans. Empirically, this research improves the study of antecedent variables that influence performing loans
How to encourage lecturer performance in research through servant leadership, organizational commitment, and tacit knowledge sharing
Full text linkThe purpose of the present study was to analyze the role of servant leadership, organizational commitment, and tacit knowledge sharing in enhancing research performance. To this end, a survey of 400 randomly recruiting private university lecturers was conducted. The data were analyzed by using SEM covariant. The analysis result showed that leadership that tends to exhibit service and sacrifice towards its subordinate improved organizational commitment, particularly in the continuance and normative dimensions. Tacit knowledge sharing was found to promote the affective dimension of lecturers\u27 corporate responsibility to research performance. Tacit knowledge sharing plays a mediating role between servant leadership and commitment organization and research performance. It was found to determine the research performance. The present study calls for knowledge management for tacit knowledge sharing to improve performance from a theoretical perspective. This can be done by focusing on tacit knowledge sharing about research, especially concerning research methodology and practical method development. From a practical standpoint, the study calls for extending and developing a structured tacit knowledge sharing supported by sharing culture among the lecturers
The impact of culinary tourism on tourist satisfaction and destination loyalty: Padang city, West Sumatra context
Full text linkThe objective of this study to identify the impact of culinary tourism on tourist satisfaction and destination loyalty. Respondents in this study are the tourists in Padang city, West Sumatra. The study utilized primary data which is obtained through the questionnaire. The respondents were selected by convenience sampling method. The number of respondents is 384 determined by using Lemeshow formula. Data were analyzed by Path Analysis. The result show that culinary tourism has a positive and significant effect both on destination loyalty and tourist satisfaction. Tourist satisfaction has a positive and significant effect on destination loyalty. Culinary tourism is one of the effective tools to increase tourism. Tourist satisfaction will be achieved with components of culinary tourism. Tourist satisfaction even though insufficient category, it will be able to increase loyalty
Risk and trust using mHealth application
Full text linkSince the COVID-19 pandemic, the increase in active users of the mHealth application as a doctor’s teleconsultation transaction, drug purchases, and other test services, especially the COVID-19 test service on a drive-thru basis, has increased significantly. The trend of health app user behavior indicates the importance of health. To reveal this phenomenon, the approach used is descriptive-quantitative with SEM-PLS analysis method using SmartPLS software. This finding is to make an important contribution for stakeholders that the main consideration factors for consumers intending to use mHealth application are risk and trust. The consequences for high risk are not proportional to the trust in the application, but when the trust as a mediator can lead to a positive attitude from consumers on the risk that will be accepted as a concrete action to use it. In the end, consumers’ strong trust reflects their behavior towards their intention to use the mHealth application
Examining the causal relationship of entrepreneurial ecosystem and process: New contribution from an emerging economy
Full text linkExisting literature on entrepreneurial ecosystems mostly ignores empirical research on the causal relationship between entrepreneurial ecosystems and their outputs. Therefore, this study examined the causal relationship of the entrepreneurial ecosystem on opportunity recognition, exploitation, and venture growth as its ecosystem outputs. This is quantitative research with the survey method. The study population is startup actors in Indonesia, consisting of owners, chief executive officers, and managers. The accidental sampling method with rigid screening questions was applied and questionnaires were distributed online through social media and messaging apps. The questionnaire was prepared using the Multi-dimensional Entrepreneurial Ecosystem Scale (MEES) to determine the ecosystem construct. Data were analyzed using the Structural Equation Modeling (SEM) techniques in the AMOS application. The result showed that the entrepreneurial ecosystem significantly affects opportunity recognition, exploitation, and venture growth. This fills the gap in this research and helps decision-makers in facilitating a better entrepreneurial ecosystem