Jurnal Manajemen Pendidikan
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HUBUNGAN ANTARA KUALITAS PELAYANAN DAN TANGGUNG JAWAB DENGAN KEPUASAN PELANGGAN FAKULTAS ILMU SOSIAL UNJ
Get PDFThis study aims to determines the relationship between service quality and responsibility with customer satisfaction in Faculty of Social Sciences UNJ. The research was conducted using survey method with the correlational approach. In this research, student in Faculty of Social Sciences, State University of Jakarta was chosen as the unit of analysis with a sample size of 249 people who are determined by simple random sampling technique.
The results show: First, There is a relationship between service quality with student satisfaction; Second, There is a relationship between with customer satisfaction. Third, There is a relationship between service quality and responsibilities with customer satisfaction. Further to improve student satisfaction, the administrative staff should consider the availability of adequate facilities and infrastructure, provide excellent service to students, and understand the needs of students
PENGARUH BUDAYA ORGANISASI, GAYA KEPEMIMPINAN, DAN KEPUASAN KERJA TERHADAP KOMITMEN ORGANISASI
Get PDFThe objective of this research is to study the organizational culture, leadership style, and job satisfaction influence on the deans organizational commitment by private university in North Sumatera province. In this research, 90 samples were selected simple random sampling and data has been analysis by path analysis. The research findings are: (1)organizational culture has a direct effect on job satisfaction, (2) leadership style,has a direct effect on job satisfaction, (3) job satisfaction has a direct effect on organizational commitment, (4) organizational culture has a direct effect on organizational commitment, and (5) leadership style has a direct effect on organizational commitment. Efforts to improve organizational commitment can be done by creating conducive conditions in the workplace, employer-oriented leadership style to the task and the empowerment of subordinates, as well as increase job satisfaction by providing recognition, rewards and incentives, the results of this study can be considered for the next research
PENGARUH PERILAKU KEPEMIMPINAN, KEMAMPUAN KOGNITIF, DAN KEPUASAN KERJA, TERHADAP KINERJA KARYAWAN
Get PDFThe objective of this research is to find out the effects of Leadership behavior, and employee’s Cognitive ability, on employee’s Job satisfaction and Performance, and direct effect of employee’s Job Satisfaction on employee’s Performance. The Yogyakarta Agency of Drug and Food Control (BPOM) permitted the research to be carried out at its Yogyakarta Branch (Balai Besar Pengawas Obat dan Makanan DIY), in 2010, with a sample size of 55 employees selected randomly out of total population of 112. Data obtained were analyzed by Path analysis, after the variables placed in a correlation matrix. The results showed that 1) Leadership behavior had both direct effect on employee’s Job satisfaction, and Performance, 2) Employee’s Cognitive ability had a direct effect on employee’s Performance, but had no effect on employee’s Job Satisfaction 3) Employee’s Job Satisfaction had no effect on employee’s Performance. The results of this research showed that Leadership behavior and Cognitive ability were the most important determinants that could be used to improve employee’s Job satisfaction, and Performance, through education and training program
IMPLEMENTASI KEBIJAKAN PENYELENGGARAAN PENDIDIKAN NASIONAL PADA PENYELENGGARAAN PENDIDIKAN TENAGA KESEHATAN PROGRAM D-III KEPERAWATAN DI PROPINSI DKI JAKARTA
Get PDFThe objective of this research is to analyze the implementation of national education policy in the nursing education D-III program in Jakarta Province. The evaluation was based on the implementation of the National Education Systems No. 20 year 2003. The research was conducted at the Akademi keperawatan province in Jakarta. It was using policy analysis method. The sample of this research were 7 person of Akademi Keperawatan, Pusdiknakes and Kopertis 3 that was selected randomly. NVIVO version 8 was used to analyze the data collected.
The research findings are: (1) most of the nursing educations were Diploma III vocational educations; (2) the ownership status of nursing academies was in the hand of private; (3) the management of diploma III nursing education owned by public was mostly executed by the Department of Health through the Center of Health National Education and Agency for Health of the Jakarta Province; (4) three duty university was not yet implemented completely as a mandatory reference for the institutions and lecturers.
Based on these findings, it could be concluded that --- the implementation of National Education Systems No. 20 year 2003 in performing nursing education diploma III was not carried out well. This was happened because of the involving parties were not able to cooperate effectively and efficiently. Transitional management by the Department of Health, in this case the Center of Health National Education and Agency for Health of the Jakarta Province was not implemented thoroughly. Thereby, the implementation of the National Education Law No. 20 year 2003 could be in jeopardy simply because of its inappropriate execution
HUBUNGAN DESAIN KERJA DAN DISIPLIN DENGAN PRODUKTIVITAS PEGAWAI DIREKTORAT JENDERAL PENDIDIKAN NONFORMAL DAN INFORMAL
Get PDFThis research aims to determine the relationship: (1) job design with productivity; (2) discipline with productivity; and (3) the relation between job design and discipline with productivity.The research method using survey by correlation approach. This research used as a sample of 80 employees, and 20 employees for testing, and selected based on a simple random technique (simple random sampling). The study was conducted at Directorate General of Non-formal and Informal Education.Technique data collecting was using the instrument in the form of questionnaire. This instrument is calibrated with the test item validity and reliability coefficients. To test the validity of using Pearson Product Moment correlation, while the reliability coefficient is calculated using the formula of Cronbach Alpha.
The results showed that: first, there were positive relationship between job design with productivity; secondly, there is a positive relationship between discipline with productivity; thirdly, there is a positive relationship between job design and discipline together with employees productivity. The implication of this research is an effort in improving the productivity of employees can be done through job design and discipline
PENGARUH RETURN ON INVESTMENT OF HUMAN CAPITAL (ROIHC), EFEKTIFITAS TERHADAP KINERJA ORGANISASI STUDI KASUS PADA PT TGU TIRTATAMA JAKARTA
Get PDFoai:jurnalunj.journal.unj.ac.id:article/1800The purpose of research is to determine the effect of Return On Investment of Human Capital (ROIHC), Effectifity with Performance Organization. A survey was conducted at the PT TGU Tirtatama once of entreprises who distibution activity. The research concludes that there are as follow : (1) there is direct effect of the ROIHC on performance organization, (2) there is direct effect of the effectivity on performance organization , (3) Moreover there is direct effect between the ROI of human capital, effectivity perception with the performance organization. Therefore, the performance organization can be improved by enhancing through the ROI of human capital and effectivity
PENGARUH PERILAKU PEMIMPIN, KARAKTERISTIK TUGAS DAN HARAPAN BAWAHAN TERHADAP KEPUASAN ATAS KEPEMIMPINAN DI LINGKUNGAN DINAS PENDIDIKAN KABUPATEN DONGGALA SULAWESI
Get PDFSubordinates’ satisfaction to the leadership in an organization is assumed to be affected by the leaders’ behavior, the task characteristics and their expectancies. The study reported here aimed to examine how the three variables actually affected the subordinates’ satisfaction to the leadership in the office of education of the Donggala Regency, Central Sulawesi, and also how they affected each other. The causal study was conducted in the form of a survey to the employees in the Donggala Regency in their capacities as subordinates. The sample consisted of 97 employees, randomly selected from the overall number of employees of 129. The data of each variable were collected separately with a questionnaire. A path technique was employed to analyze the data with the SPSS technique. Result show direct effects of the leaders’ behaviors and the characteristics of the tasks on the subordinates’ expectancies, direct effects of subordinates’ expectancies on their satisfaction to the leadership style, but indirect effects of the leaders’ behaviors and the task characteristics on the subordinates’ satisfaction to the leadership through their expectancies. These findings suggest that the variables of leaders’ behaviors’ task characteristics, and subordinates’ expectancies are important determinants of satisfaction to the leaderhips. Improvement in the satisfaction to the leadership style my be therefore be expected by improved behaviors of the leaders, characteristics of the tasks and the subordinates’ expectancies
PENGAMBILAN KEPUTUSAN KEPALA SEKOLAH DALAM RANGKA PEMBERDAYAAN TENAGA PENDIDIK DI SEKOLAH POLISI NEGARA JAMBI
Get PDFThis research performed at Police National Academy in Jambi on year 2009. This research aims to determine; (1) Decision making that were taken by principal in order to empower educators; (2) The level of rationality in decision making by principal in order to empower educators; and (3) Relation between desicion making by principal in order to empower educators at Police National Academy in Jambi. This research included 30 respondent and using Descriptive Methode. Sampling Methode performed by using Stratified random sampling. Data analyzing technique using Descriptive statistic. Decision making that performed by principal at Police National Academy in Jambi in order to empowering educators had improve their motivation, competency, independence, confidence, and team work. Based on finding research, to improve empowerment for educators can be achieved by determining accurate decision that taken by principal
KOMITMEN ORGANISASI STUDI KAUSAL MOTIVASI BERPRESTASI DAN KEPUASAN KERJA TERHADAP KOMITMEN ORGANISASI DOSEN DI UNIVERSITAS MUHAMMADIYAH (UMMI) KOTA SUKABUMI
Get PDFThis study aims to solve existing problems at the University The problem that occurs is thought to still lower organizational commitment lecturer at the University of Muhammadiyah Sukabumi caused by the low achievement motivation factors and job satisfaction among faculty. Therefore, the causal approach and method of the survey are expected to increase the degree of organizational commitment of the lecturers at the University of Muhammadiyah Sukabumi. This research was conducted diUniversitas Muhammadiyah Sukabumi for three months, from May 2010 until July 2010. The research concludes the research hypothesis is accepted and implies: (1) there is a significant direct effect on organizational commitment, achievement motivation, (2) the existence of a significant direct effect of job satisfaction lecturer on organizational commitment, (3) there is a significant direct effect on achievement motivation job satisfaction; increase in the degree of organizational commitment and positive impact on university lecturers.
 
PERSEPSI GURU TERHADAP SUPERVISI OLEH KEPALA SEKOLAH DAN KETERKAITANNYA DENGAN KINERJA GURU SMPN 99 JAKARTA
Get PDFThe objective of this study is to find out the relationship between teacher perception to supervision by headmaster and performance of the teachers in SMP 99 Jakarta. This research is done at SMPN 99 Jakarta for three months since June until August 2009. Method of the research are quantitative method. Target population are 57 and samples are 30 respondents by using simple random sampling. Questionnaire is used to collecting data. This research bring into the conclusion that are relationship between teacher perception to supervision by headmaster and performance of the teachers, in other words the performance of those teachers might be influenced by their supervision.