Jurnal Manajemen Bisnis Transportasi dan Logistik
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Evaluasi Kinerja Layanan Angkutan Umum Pengguna Program OK-OTrip
Full text linkThe OK-OTrip program is an integrated public transportation system program launched by the DKI Jakarta Provincial Government that applies low fares with the aim of attracting people to use public transportation more in travel activities. This study aims to see whether the performance of the program is good enough or not, so that in the future steps and policies can be taken that can improve the performance of the program. Public transport service performance subject for the evaluation is from output part, performance assessment conducted toward users instead of operator side. Data is obtained via static & dynamic surveys as well as interviews with Route OK-3 passengers during observation days. Refer to Directorate General of Land Transportation service standard, the analysis result shows service performance of public transport in OK-OTrip Program for South Jakarta region OK-3 Route is quite satisfactory. %. Based on public perceptions of the waiting time, travel time, value of fare, convenience, driver behavior, comfort, safety and cleanliness of the Route OK-3 fleet, it concluded that the quality of public transport services OK-3 Route is very good.The main reason for using OK-3 is due to cheap tariff. According to the research result of OK-OTrip program intention and purpose re conversion of the society favour to use mass-public transport, it is deems successfull as results shown that 83% of respondends owned private vehicle
Pengaruh Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan JNE Pusat di Tomang Jakarta Barat
Full text linkLogistics services are fast-growing services due to the flow of information and goods, as well as higher consumption needs. This is also due to the development of the e-commerce business and people's desire to make transactions more practical and economical. PT. Tiki Jalur Nugraha Ekakurir (JNE), located in Tomang, West Jakarta, is a logistics service company that provides services for domestic and international goods delivery. JNE is always committed to providing the best service to achieve integrity and satisfying quality for its customers. This study aims to analyze the effect of service quality and price on customer satisfaction at JNE Pusat. The research method is quantitative, using a questionnaire distributed to 109 respondents who are JNE Pusat customers. The data is processed using SPSS 29, with instrument testing using validity and reliability tests. The methods of data analysis used are simple linear regression, multiple linear regression, t-test, f-test, and the coefficient of determination.The results of this study indicate that service quality and price have a positive and significant effect on customer satisfaction, with a determination coefficient of 58%. This means that 42% of customer satisfaction is influenced by other factors
Peranan Transportasi Multimoda dan National Logistic Ecosystem (NLE) dalam Meningkatkan Daya Saing Logistik Nasional
Full text linkMulti-modal transport is an important component of the logistics system, since freight transport will be more efficient if it is carried out in a single document. The use of multimodal transportation is still less in demand by logistics businesses, because fewer assets owned by companies or entrepreneurs will cause costs for entrepreneurs. In the delivery of consumer goods require cheaper shipping costs, while on the part of the sender of the goods the necessary costs are means of transport and a short time, for that delivery rates based on volumetric goods. The problem of research is that there is over load, distribution inefficiency and there is no logistics platform from upstream to downstream. Research methods with qualitative descriptive approach, secondary data collection techniques obtained from various sources, and data analysis used is SWOT analysis
Minat Pengembangan Kompetensi Pelaut Indonesia
Full text linkThis research aims at analyzing the effect of person job fit, working environment and job satisfaction simultaneously toward seafarers’ willingness in improving competencies. Quantitative approach is used in this research with purposive sampling in data collection. It has 380 BP3IP Jakarta’s graduates year 2016 to 2019 as the sample. Data analysis used is structural equation model (SEM) with Statistical Package for Social Science (SPSS) program, 22nd version and PLS for Structural Equation Modelling (SEM). The result shows that there is a significant effect of person job fit, working environment, and job satisfaction simultaneously toward seafarers’ willingness in improving competencies
Tingkat Efektifitas Dan Efisiensi Terhadap Kebutuhan Pelanggan Pengguna Jasa Light Rail Transit
Full text linkThe purpose of this study is to determine and analyze the level of effectiveness and efficiency of LRT services using path analysis. Calculations and data processing were carried out using SPSS ver 26 with primary data types taken from respondents using the LRT route. Data collection was done by distributing a list questions via google form to 105 respondents. This study uses the Ordinary Least Square regression model which produces research findings that customer needs are not able to mediate the effect of the level of effectiveness and efficiency on the demand for LRT services, or it can be said that the level of effectiveness and efficiency has a direct positive and significant effect on the demand for services. LRT without going through customer requirements. This can be due to the fact that LRT Transportation users because there are still many other transportation options that have advantages over LRT, such as punctuality and the use of more practical transportation.
The Effect of Facility and Quality of Service on Passenger Satisfaction at Terminal 3 Airport Soekarno Hatta on The Covid-19 Pandemic
Full text linkThe purpose of this study was to determine the effect on facilities and service quality on passenger satisfaction during the Covid-19 pandemic. The population of thus research is passengers at Terminal 3 Soekarno Hatta International Airport. The method used in this research is quantitative method with data analysis technique using validity test, reliability test, multiple linear regression test, multiple correlation coefficient test, multiple determination coefficient test, Classical Assumptions, namely multicollinearity test, T test and F test. The result of data processing in this study, facilities and service quality have a positive and significant effect partially or simultaneously, It means that passengers are satisfied with the facilities and service quality at Terminal 3 Soekarno Hatta International Airport
Pengaruh Citra Merek dan Kualitas Layanan Terhadap Kepuasan Pelanggan Kargo dan Dampaknya atas Loyalitas Pelanggan Pada PT Citilink Indonesia
Full text linkEffort to maintain and increase customer loyalty, companies must pay attention to the brand image that is built, ensure consistent, and focus on overall customer satisfaction. Thus, the company can obtain long-term benefits from loyal customers and has the potential for sustainable business growth in the cargo industry. This study aims to analyze whether there is an influence of brand image, service quality, and customer satisfaction on customer loyalty on Citilink Indonesia Cargo customers using a quantitative method, with research samples taken based on the Slovin formula. This research provides important insights for cargo companies in developing effective marketing strategies. Uses technical analysis of the Structural Equation Model (SEM). The results of the study concluded that there was no direct effect of brand image on customer loyalty. There is a direct effect of service quality on customer satisfaction. There is a direct effect of brand image on customer loyalty. There is no direct effect of customer satisfaction on customer loyalty. There is no evidence that brand image indirectly affects customer loyalty through customer satisfaction. There is an influence of service quality indirectly affecting customer loyalty through customer satisfaction
Intservqual Model di Stasiun Perpindahan Selama Masa Pandemik Covid-19
No full textAn interchange station or transfer station is a train station for more than one route that allows passengers to move from one route to another without leaving the station by paying a one-way fare. The purpose of this study was to determine the level of internal service capability in the organization in the field of internal customer service at the crossing station between front-line staff and support staff during the covid 19 pandemic. The research method used was a quantitative method with an analysis of internal quality measurements using the Intservqual model and measurements based on there is a gap between the service expected by internal customers (employees of other departments) and the service they actually receive. The sample used is accidental sampling of 105 support staff and 23 front line staff. The results of the study show that there is a gap that is still in a negative position, meaning that based on each dimension of the two gaps, it is still necessary to improve internal services between front-line staff and support staff
The Effect of Perceived Quality and Brand Image on Sriwijaya Air Ticket Purchase Decisions Periods January – July 2022
Full text linkAirlines in Indonesia compete each other to attract people's attention to use their services. The purpose of this study to analyze the effect of perceived quality and brand image on the purchase decision of Sriwijaya Air airline tickets for the period January - July 2022. This study uses quantitative methods. The sampling technique used is simple random sampling with 120 respondents and the data were processed using SPSS version 26. Data were analyzed by validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple regression analysis, coefficient of determination test (R2), t test, and F test. Based on the results of the analysis and discussion for perceived quality and brand image on purchase decision, the t test shows that tcount > ttable which states that the perceived quality and brand image has a positive and significant effect on purchase desicion for Sriwijaya Air airline tickets. F test show that the value of Fcount > Ftable partially perceived quality and brand image has a positive and significant effect on the purchase desicion for Sriwijaya Air tickets
Pengaruh Transportasi Umum Terhadap Perkembangan Antar Wilayah Administrasi di Jakarta
Full text linkPublic transportation plays an important role in the economic growth of a city by increasing people's mobility, distributing goods and services, and encouraging investment. One of the cities with the best public transportation in Indonesia is Jakarta. This study aims to analyze the effect of public transportation on people's mobility and the economy between administrative areas in Jakarta. The research method uses descriptive qualitative analysis using secondary data from the Central Statistics Agency (BPS) and Ministry Relationship Directorate General Railways. The research focuses on the transportation and warehousing sector by using GDP as an indicator of economic growth. Research results show high mobility in Jakarta has an impact on economic and sector growth transportation contribute to GRDP. Public transportation such as Transjakarta and Commuter Line Trains are the main choices in transportation mobility for Jakarta residents who reflect awareness of continuity, reduce traffic congestion and contribute to the development economy besides That Transportation common in Jakarta facilitates delivery of goods and services. Efficient transportation development and integration carried out by the Jakarta government is key in supporting economic growth and mobility of people, goods and services in Jakarta