Jurnal Manajemen Bisnis Transportasi dan Logistik
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Influence of Product Packaging Quality and Delivery Time on Consumer Satisfaction PT J&T Express Agent DKI Jakarta East Jakarta Region
Full text linkThis study aims to determine the effect of product packaging quality and delivery time on the consumer satisfaction of PT. J&T Express agent DKI Jakarta in the East Jakarta area. The population in this study is 300,000 consumers of J&T agent DKI Jakarta in the East Jakarta area, with a sample of 100 consumers based on the Slovin formula and use the random sampling. This study uses primary data with data collection methods through questionnaires distributed to 100 respondents. Data analysis technique using multiple linear regression analysis and using the SPSS version 26.0 program. The results show that the quality of packaging has a positive and significant effect on consumer satisfaction, with a regression coefficient 0.405 and a significant value of 0.000. Ontime delivery has a positive and significant effect on consumer satisfaction with a regression coefficient value of 0.437 and a significant 0.000
Effect of Unloading Equipment Rubber Tyred Gantry Crane on Productivity of Unloading PT Port of Indonesia II Port Panjang Lampung
Full text linkPanjang port is one of the ports under the management of PT. Pelabuhan Indonesia II with the main activity of serving port services and national logistics. With the reduction of loading and unloading equipment for rubber tyred gantry cranes, port productivity has decreased. This study aims to determine the effect of loading and unloading equipment rubber tyred gantry crane on loading and unloading productivity using quantitative research methods using primary data sources. The results of data processing prove that there is an effect of the number of loading and unloading equipment of rubber tyred gantry crane on loading and unloading productivity
Efektivitas Pengelolaan Kapal Latih
Full text linkThe function of the training ship is as a place for education, training, demonstration and simulation at sea and as a laboratory for educational and teaching activities that develop and improve knowledge, skills, understanding and experience as well as attitudes on board. The aims of the research is to find out whether the management of the training vessel, study case on board KL MH Thamrin, is effective and efficient according to its function, and also to find out whether the management of the training vessel is optimal for human resource development under the Sea Transportation Human Resources Development, as well as to find out the legal and regulatory aspects that support implementation of training activities as a practical learning for cadets. The research’s method is qualitative descriptive. The results showed that the level of effectiveness of the management of the training vessel was effective in the purpose of familiarizing the cadets before carrying out marine practices on commercial vessels. However, there needs to be consistency in the duration of the training implementation. Guidelines for the implementation of training on training ships have not been implemented optimally. There needs to be assignments for lecturers/instructors on board. Programs and training on training ships have not been fully accommodated in the education and training curriculum
Niat Membeli dan Kepercayaan Pelanggan Online Marketplace
Full text linkThis research is to determine the factors that influence the purchase intention of customers or potential customers that mediated by trust in online marketplaces during the COVID-19 pandemic and entering the digital era 4.0. This study used quantitative descriptive method by distributing questionnaires to respondents. The sample used was 306 respondents. This research uses path analysis techniques with the Structural Equation Model (SEM) Partial Least Square (PLS) method with the help of SmartPLS software. The results of the direct influence hypothesis test show a significant and positive influence on each latent variable except for the results of the hypothesis test of the effect of ease on trust which has a direct but not significant and positive influence. While in the indirect influence test, latent variables have a significant and positive indirect influence, except for the indirect influence of convenience on purchase intention mediated by customer or prospective customer confidence. Thus, marketplace application business people are expected to improve digital marketing services, especially in the ease of using applications so that they can increase purchase intent that further makes transactions on marketplace applications.
The Impact of Service Quality and Price Perception on Repurchase Intention at PT Nankai AGL
Full text linkFreight forwarding service users' repurchase intentions are influenced by service quality factors and price perceptions in the international market. This study aims to investigate the influential factors in forming customers repurchase intentions at PT Nankai AGL, focusing on the relationship between service quality and price perceptions. Using a quantitative research design, this research collected survey data from 56 samples of PT Nankai AGL customers from 2022 to 2023. The tool used to assist the research is the Partial Least Square Structual Equation Modeling (PLS-SEM) method. This research hypothesizes that service quality and price perception have a significant effect on customer repurchase intentions. Based on the research results, it was found that the price perception variable (X2) had a significant effect on repurchase intention (Y) at PT Nankai AGL, while the service quality variable (X1) had no significant effect, either positively or negatively, on repurchase intention (Y)
Improving Supply Chain Performance with Green Warehouse, Logistics and Green Supply Chain Management
Full text linkThe research aims to determine the effect of Green Warehouse, Logistics, and Green Supply Chain Management on Supply Chain Performance. The method used is quantitative, by share questionnaires to 100 respondents. Smart PLS software was used to evaluate the collected data. This research shows that implementing Green Warehouse significantly improves green supply chain management. This study found that the most dominant green warehouse is minimizing warehouse waste and ensuring waste disposal is managed appropriately. Logistics activities support efficiency and synergy in minimizing transportation pollution from the warehouse in shipping goods to consumers. Green Supply Chain Management (GSCM) helps improve supply chain performance by implementing environmentally friendly activities, encompassing aspects such as product design, procurement and choice of materials, production process, and ultimate delivery of the final product to customers
The Impact of Brand Image, Quality of Service on Consumer Purchase Behavior for Airlines in Indonesia
Full text linkBrand Image and Service Quality are two important concepts in the airline industry that are major in shaping passenger perception and experience. Brand Image is the image or perception owned by an airline in the eyes of consumers or passengers. At the same time, Service Quality shows the extent to which the airline can meet or exceed passenger expectations regarding services provided. This study aims to determine the relationship between service quality and Brand Image in Purchasing Decisions. The study's findings have important implications for airlines in Indonesia as it highlights the importance of maintaining a positive brand image and improving service quality to retain and attract more customers. This research can also guide the aviation industry to improve passenger experience and sustainable business growth. This study used Quantitative methods and Statistical Package for the Social Sciences (SPSS) version 26 to process data from 132 respondents who filled out the questionnaire we distributed. The study reveals that both Brand Image and Service Quality significantly influence Purchasing Decision
The Role of Trust As a Mediating The Influence of Reverse Logistics on Customer Satisfaction at Shopee Indonesia
Full text linkThis study aims to determine the role of trust in mediating the influence of reverse logistics on customer satisfaction at Shopee Indonesia. The analysis technique used in this study is a descriptive research of quantitative analysis with data analysis techniques using Path Analysis. Data collection was carried out by distributing questionnaires through google forms to 100 respondents. Data testing includes validity tests, reliability tests and path analysis. The results showed that reverse logistics analysis has a significant influence on customer satisfaction. However, trust has not mediated significantly between the effect of reverse logistics on customer satisfactio
Swot Strategy For (Business Process) Handling Claim Irregularity In Warehouse
Full text linkConsignee receive cargo from shipper through services from warehouses. Some irregularities are occured during cargo handling in warehouse. This research’s aim to find the best alternative operational strategy in overcoming either to eliminate or minimize the claim irregularity and improve cargo handling in warehouse. SWOT analysis Methodology was applied to analyze the Strength, Weaknesses, Opportunity, and Threats . This research use literature review and secondary data of irregularities at PT Aerojasa in 2021. The result shows each score of the highest weight of strength is 0,74, for weakness is 0,58, for Threat is 0,74 while for Opportunity is 0,75. Those result positioned the Aerojasa on aggressive strategy quadrant at Space Matrix. The average score on IFE Matrix is 4,3 and of EFE Matrix is 4,16 ,those inteesection show the vertical integration Operation or service strategy on Internal External Matrix
Pengaruh Brand Image dan E-Service Quality Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen Online Travel Agent Tiket.com
Full text linkOnline travel agents are increasingly in demand in line with the needs of society in the digital era who tend to want everything to be done practically. Purchasing decisions taken by consumers is an important factor in maintaining the existence of the company. This study aims to discuss how brand image and e-service quality influence consumer purchasing decisions through consumer satisfaction as an intervening variable at the online travel agent tiket.com using the Partial Least Square (PLS) research method with a total of 210 respondents. Based on the results of data processing, it can be concluded that brand image has a positive and significant influence on consumer satisfaction. E-service quality has a positive and significant influence on customer satisfaction, the better the quality of online services provided by the company, the higher the level of customer satisfaction and previous consumer transactions have an effect on subsequent consumer purchasing decisions, on the brand image variable, namely ticket reputation ticket.com among the public, in the e-service quality variable, namely the products offered by tiket.com are incomplete when compared to online travel agents