Jurnal Manajemen Bisnis Transportasi dan Logistik
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Upaya Peningkatan Kinerja Tenaga Kerja Bongkar Muat di Pelabuhan Marunda Jakarta Utara
Full text linkThe purpose of this research is to find out and analyze the suitability of loading and unloading performance in Marunda Port with existing regulation, human resource competence in using the equipment as well as condition of port facility used to load and unload at Marunda Port. Using qualitative approach with descriptive analysis, data was collected through documentation study method and in-depth interview, then analyzed. The result of the analysis shows that the conformity of loading and unloading performance in Marunda Port with the existing regulation is not optimal because of internal factors of TKBM and external factors of TKBM. While the competence of human resources in using the equipment in Port Marunda is not suitable to produce smoothness, speed and safety performance of loading and unloading goods from and to the ship docked at Marunda Port. Other resultshows that Marunda Port facilities and infrastructures still require improvements in order to obtain smoothness, speed and safety in the loading and unloading of goods from and ship at Marunda Port
Response Time, Sarana dan Prasarana Pergudangan dan Diklat Search And Rescue (SAR) Terhadap Efektivitas Kerja Misi Operasi SAR di Badan SAR Nasional
Full text linkThe study was conducted at Badan SAR Nasional using quantitative method, with the number of samples taken based on Slovin formula as many as 40 people. The study used linear regression analysis, simple, partial or simultaneous correlation and path analysis. The results conclude that there is influence of Quality Relation Response Time Service, Facilities & Infrastructure Warehousing and Training Search And Rescue (Sar) to Work Effectiveness SAR Operations Mission In Badan SAR Nasional
KUALITAS LAYANAN DAN KEPUASAN PELANGGAN AKTIVITAS FREEHAND EXPORT PADA FREIGHT FORWARDER
Full text linkThe aim of this study is to analyze the correlation between freehand export service and customer satisfaction. Questionnaires were used to collect the data. The data was analysed using simple linear regression, coefficient correlation, coefficient determinant, and hypothesis test with T-test. The study was conducted in one of international freight forwarder companies. There were 76 participants as samples. The result of this study is that there is trig and positive relationship between freehand export service and customer service satisfaction which is shown on the coefficient relation of 0,785. Freehand export service has trig impact on customer satisfaction with coefficient value of 61.6%. T value is bigger than t-table. It is 10.9 > 1.66571. It means there is a significant correlation between freight forwarder and customer satisfaction
SALES CONTRIBUTION THROUGH MOBILE APPLICATION IN CGK-SIN ROUTE AT SINGAPORE AIRLINES LTD JAKARTA
Full text linkPassengers show great interest and comfort in using mobile devices to plan and book flights. By launching website and mobile application, Singapore Airlines will become a well-known brand in the society. More people will look for the airlines and use the app which is expected to increase their sales. The purpose of the research is to find out how Singapore Airlines mobile application will impact their ticket sales by doing comparative analysis and analyzing their Compound Annual Growth Rate (CAGR) of total tickets issued before and after they launch the mobile application. CAGR of tickets issued before Singapore Airlines mobile application launched is 0.51%, and 1.16% after they launched the mobile application. From comparative analysis, t-obs as -2.748 and t-table as 2.201 to -2.201 with correlation value 0.45. There is difference between total of ticket issued in Singapore Airlines in Jakarta office for Jakarta – Singapore route before and after Singapore Airlines mobile application launched with moderate level of correlation of mobile application impact to increasing of their ticket sales
Pengaruh Sistem Pencatatan Barang terhadap Kinerja Gudang pada PT. Hunter Douglas Indonesia di Cikarang
Full text linkPT. Hunter Douglas Indonesia is a foreign interior manufacture company that produces modern curtains/window covering and architectural products. The purpose of this study is to find out the effect of the stock opname system to warehouse performance of the company in Cikarang. The method used in this study was field and library research. The study used simple linear regression, coefficient correlation, coefficient determination, and hypothesis testing to analyse the data. The result shows that t-count (5,459) is more than t-table (1,701) which means that there is a significant correlation between neat stock opname system and the warehouse performance in the company. It is proven that the hyphothesis is correct.PT. Hunter Douglas Indonesia is a foreign interior manufacture company that producesmodern curtains/window covering and architectural products. The purpose of this study is tofind out the effect of the stock opname system to warehouse performance of the company inCikarang. The method used in this study was field and library research. The study usedsimple linear regression, coefficient correlation, coefficient determination, and hypothesistesting to analyse the data. The result shows that t-count (5,459) is more than t-table (1,701)which means that there is a significant correlation between neat stock opname system andthe warehouse performance in the company. It is proven that the hyphothesis is correct
ASURANSI MIKRO UNTUK MODA TRANSPORTASI OJEK OJEK
Full text linkThis study aimed at finding out “Ojek’s” drivers’ knowledge about micro insurance and their interest in becoming the customers. The study used 60 “Ojek’s” drivers as respondents. It was conducted in several areas of Jakarta and Bekasi from October 2017 to January 2018.. The data were collected through questionnaires and analyzed using descriptive statistics. The conclusion obtained is most of “Ojek’s” drivers in the study sites already knew about micro insurance but only few of them who are interested in becoming the insurance customers
STANDAR OPERASIONAL PROSEDUR DAN PELAKSANAAN FLIGHT FOLLOWING DI PERUSAHAAN PENERBANGAN
Full text linkThe purpose of this study is to analyze and to overcome the pilot’s performance discrepancy. It is also aimed to make the performance in accordance with the notice of flight following, to analyze and to optimize the radio HF signal, which is used in flight following and monitoring. This is a Quantitative Research. The data collection method used Field and Library research. Kartesius analysis was used to measure the conformity of the operational standard procedure towards the flight following implementation. The result of the X variable (Conformity Performance) shows the average computation of the assessment factors of Performance Conformity (X variable). The standard value achieved is 3.15. The result of the Y variable (Interest Quality) shows the average computation of the assessment factors of Interest Quality (Y variable), which is 3.44. Furthermore, the congruency level of X and Y variables are 91.07%. Therefore, it is concluded that the level of congruency between the conformity performance and the interest has achieved a satisfactory interpretation value
FAKTOR – FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN TIKET PESAWAT PADA ONLINE TRAVEL AGENT
Full text linkThe study aims to investigate factors that affect customers’ decision in buying an aircraft ticket by online travel agent. Due to the technological change, especially the use of internet, aircraft companies developed online system for tickets purchasing method. Passengers are able to buy tickets through online. The data of this study was taken from scheduled domestic airline passengers in Java Island especially in four big cities, such as Jakarta, Bandung, Yogyakarta, and Solo. There were 327 passengers as samples. The study was conducted from June to August 2017. Qualitative approach with T test was used as a method. The result shows that price, easiness, and comfort have positive significant impact toward customers’ trust. Price and easy access have positive impact of customers’ decision while comfort does not give significant impact of customers’ decision in the variable of customers’ decision making
STRATEGI PT. KIA MARINDO JUSEMA JAKARTA DALAM MENANGANI KESIAPAN CREW PADA KAPAL BENDERA KOREA SELATAN
Full text linkThe purpose of the study is to figure out the internal and external factors related to the strength and weaknes in preparing the crew. The method used was field and library research by observing, interviewing, and spreading questionnaire. SWOT analysis was used to analyse the data. The internal factor of PT. Kia Marindo Jusema Jakarta has more strength than the weakness factor. The dominant strength lies in professional human resource service of 0.67. The weakness is found in the lack of the crew document of 0.24. The external factor of the company has more opportunity than threat. The most dominant opportunity factor is the increasing need of crew ship of 0.76 while the most dominant threat factor is the lack of qualified crew needed by the company of 0.31. The steps taken to minimize the internal weakness and face the external threat are by building cooperation with crew ship certified institution approved by Indonesia ministry of transportation to deal with the lack of certified crew document and expanding cooperation with sailor / crew ship communities and private shipping academy in Indonesia to deal with the lack of certified crew ship
ANALYSIS OF RELATIONS BETWEEN VENDOR MANAGEMENT AND SERVICE QUALITY OF AGENTS A SURVEY OF PT. SYNERGY FIRST LOGISTICS AT TANGERANG 2016
Full text link This study was aimed at measuring the performance of the Agents and Vendors. To find out whether it is appropriate or not with the lead time the study was using Service Level Agreement based on delivery of goods. The problems of this research were How the implementation of Vendor Management at PT. Synergy First Logistics was, How the quality of service of the Agent was and What the influence of Vendor Management with service quality Agent was. To solve the problems, the researchers were using two methods. Data collection methods through Field Research and Library Research. This research used quantitative analysis to explain the phenomena of the influence between Vendor Management and Service Quality of Agent by collecting numerical data that are analysed using mathematic methods. Based on the result, the correlation shows that vendor management and service quality has a relationship value of 0.708 with significant level 000 that means there is a significant correlation between the two variables