Jurnal Manajemen Bisnis Transportasi dan Logistik
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Consumer Trust In A Web-Based Tracking System At A Jakarta Logistics Company
Full text linkThis study aims to analyze the relationship between service quality, consumer experience and consumer satisfaction through consumer trust. The population in this study is JNE consumer and the sample size collected was 150 respondents. The sample selection was carried out nonprobability through a questionnaire. Data analysis using the Partial Least Squares (PLS) method. The results of this study indicate that (1) consumer trust has a significant and positive influence on consumer satisfaction. (2) Service quality has a significant and positive influence on consumer trust. (3) service quality has a significant and positive influence on consumer satisfaction. (4) consumer experience has a significant and positive influence on consumer trust. (5) consumer experience has a significant and positive influence on consumer trust. (6) consumer experience has a significant and positive influence on consumer satisfaction. (7) service quality has a significant and positive influence on consumer satisfaction
Analysis Of The Influence Between Service Quality And Promotion On Customer Loyalty Of PT. Pelni Passenger Ships
Full text linkPT. Pelayaran Nasional Indonesia (PELNI) is a State-Owned Enterprise in the shipping sector, which is the largest in Indonesia. The number of PELNI passengers in recent years has fluctuated due to competition from other transportation modes that offer better services. The aim of this research is to determine the relationship between service quality and promotion on the customer loyalty of PT. PELNI's passenger ships. The research object is passengers who use PT. PELNI's passenger ship services with a random sample of 105 respondents. The research results show that improving service quality and promotion individually will increase customer loyalty because they have a strong relationship, but not as much as when improving service quality and promotion together because they have a very strong relationship
The Influence Of Service Quality, Facilities And Marine Safety On Customer Satisfaction KM Kelud PT Pelni
Full text linkSea transportation plays a pivotal role in Indonesia's economic growth and national integration. PT Pelayaran Nasional Indonesia (PELNI) is responsible for providing maritime transportation services to various regions throughout the country. As a public service enterprise, PELNI is dedicated to ensuring the provision of reliable and affordable sea transportation services. Furthermore, economic shifts have an impact on PELNI, necessitating a competitive stance and the ability to navigate the current competitive landscape. This study aims to analyze the effect of service quality, facilities, and shipping safety on passenger satisfaction on KM Kelud in PT PELNI sea transportation. The study employs a descriptive quantitative research method with a population of passengers on the KM Kelud PT PELNI ship, comprising a total of 3,865 individuals, with a sample size of 100 respondents. The data collection technique employs a questionnaire that has been validated for reliability and tested for validity. The analytical tool used is SEM PLS 4.0 (Structural Equation Model - Partial Least Square). The findings indicated that service quality, facilities, and shipping safety had a favorable impact on passenger satisfaction on the KM Kelud
Calculation Of Aircraft Emission Reduction During The Taxi-Out Phase With The Implementation Of Single Engine Operation At Kertajati Airport
Full text linkThe aviation sector is estimated to contribute about 2% of total CO2 emissions due to human activities. Increased aviation activity at Kertajati Airport has the potential to increase aircraft gas emissions, making the evaluation of emission reduction strategies very important. The main focus of this research is to analyze the effectiveness of single-engine taxi operations during the taxi-out phase in reducing emissions. Using a hybrid approach that combines Advanced Approach and Sophisticated Approach, this quantitative study examines emissions of Hydrocarbons (HC), Carbon Monoxide (CO), and Nitrogen Oxides (NOx). The analysis compares normal operations with single-engine taxi operations during the taxi-out phase. Research results show that in normal operations, total emissions during the taxi-out phase are HC: 22,328.55 grams, CO: 961,184.10 grams, and NOx: 193,381.07 grams. The implementation of single-engine taxi strategy significantly reduces emissions to HC: 6,841.11 grams, CO: 326,101.67 grams, and NOx: 63,002.80 grams. Key findings indicate substantial emission reductions: 69% for HC, 66% for CO, and 67% for NOx. These results demonstrate the effectiveness of single-engine taxi operations in mitigating the environmental impact of aircraft operations at Kertajati Airport. This study provides valuable insights for airport managers and aviation industry stakeholders in developing more environmentally friendly operational practices. The implementation of this strategy has the potential to significantly contribute to efforts in reducing the carbon footprint of the aviation sector, aligning with global commitments to mitigate climate change
The Effect of Timeliness, Shipping Rates and Security of Goods on Customer Satisfaction of PT JNE in East Jakarta
Full text linkThis study was conducted at PT JNE East Jakarta to examine the impact of timeliness (X1), shipping rates (X2), and security of goods (X3) on customer satisfaction (Y). The research sampled 130 customers using probability sampling techniques. Data were collected through observations, literature reviews, and questionnaires. Analytical methods included validity and reliability tests, classical assumption tests, and hypothesis testing using SPSS 26 software. The F-test results indicated a calculated F value of 137.742, exceeding the F table value, thus rejecting Ho and accepting Ha. This demonstrates that timeliness, shipping rates, and goods security significantly affect customer satisfaction at PT JNE East Jakarta. Furthermore, the R square value of 76.6% signifies that these factors contribute substantially to customer satisfaction, while the remaining 23.4% is influenced by other factors not covered in this study
Marketing Strategy for Offshore Support Vessels (OSVs) in Indonesia
Full text linkThis research explores the marketing strategies and operational improvements of PT. Pertamina Trans Kontinental (PTK) in Indonesia's offshore support vessels industry using a qualitative method for in-depth analysis. The study focuses on product differentiation, flexible pricing, and digital marketing, demonstrating how these strategies enhance PTK's competitive edge. A SWOT analysis identifies PTK's strengths, weaknesses, opportunities, and threats, offering valuable insights for industry practitioners. However, the research is limited to PTK and the Indonesian offshore support vessels market, potentially not fully capturing the dynamics of non-captive markets or other regions. Future studies should expand the scope to include external variables and address the challenges of technology implementation and market changes, ensuring the long-term relevance of the findings
Analysis of The Quality of Loading and Unloading Services To Customer Satisfaction at PT Jakarta International Container Terminal Year (2021)
Full text linkPT Jakarta International Container Terminal (Persero) is a State-Owned Enterprise (BUMN) engaged in port services to uphold the smooth flow of marine vessels. One of the strategies that can uphold success in business is that the company can provide optimal service quality, to be able to win the competition which in the end will get maximum profit. Pt. Jakarta International Container Terminal is a large port, in addition to serving freight transportation, it also serves container loading and unloading
The Impact of Physical Distribution Service Quality, Price and Brand Image on JNE Customer Satisfaction
Full text linkThe rapid increase in online business has resulted in greater expanded delivery services that ease consumers to deliver goods. Due to the large number of delivery service companies, competition is getting tougher. Therefore, companies need to satisfy their customers. This study aims to determine the influence of physical distribution service quality, price, and brand image on customer satisfaction with JNE courier service. This study employed a convenience sampling method for collecting data from 124 respondents who had used the courier service surveyed to test three hypothesized relationships among the constructs of physical distribution service quality, price, and brand image on customer satisfaction using variance-based structural equation modeling (PLS-SEM). The findings of this study showed that physical distribution service quality, price, and brand image have a positive effect on customer satisfaction
Pemilihan Metode Perbaikan Flexible Pavement Untuk Meningkatkan Efektifitas Manajemen Pemeliharaan Perkerasan Bandar Udara Juanda
Full text linkJuanda International Airport is in the second place with the most number of passenger movements from the airport managed by PT. Angkasa Pura I. This causes the quality of the pavement on movement areas at the airport's airside facilities at Juanda International Airport, to experience a decrease in quality. Periodic maintenance through routine inspections needs to be carried out. The most common type of block cracking damage found. This damage will be repaired with the most effective repair method based on the assessment factor. The methods evaluated are fog sealing, patching, and overlay. In terms of duration, cost, and work preparation, fog sealing has the lowest value. However, the durability of repair results is also very short. Patching the second position with the value of cost and duration of work is not cheap but not too expensive. This method is an effective method when considering the urgency of damage in the field. The most effective method with the highest score considering the existing pavement conditions and daily aircraft traffic is overlay. Makes a larger investment with longer work duration than other methods, but can refresh flexible pavements with up to 10 years after repair life
Analysis Logistics Information Systems And Waiting Line Methods On Lion Parcel Customer Satisfaction
Full text linkThis study assesses customer satisfaction with Lion Parcel during the 2020-2021 COVID-19 period, noting a substantial surge in orders during the pandemic and peak seasons. The research explores the potential of a Logistics Information System as a broader communication network for companies to send and receive information. Additionally, it employs the Waiting Line Method to address customer queue service issues. The study, involving 100 respondents categorized by gender, age, and occupation, utilizes quantitative methods with SmartPLS version 4.0. The analysis reveals that the Average Variance Extracted (AVE) values for the Logistics Information System (X1), Waiting Line Method (X2), and Customer Satisfaction (Y) exceed the 0.5 threshold, with values of 0.693, 0.625, and 0.829, respectively. The R-Square value of 0.711 suggests that all exogenous latent constructs collectively influence Customer Satisfaction (Y) by 71% in this study and 29% were influenced by other factor