Policy & Governance Review
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Government Communication Strategies in Time of Pandemic: Comparative Study between South Korea and Indonesia
Full text linkThe COVID-19 pandemic is a multi-faceted crisis with a very high public health risk. The more difficult the pandemic, the greater emphasis must be placed on effective government communications. It will play a major role in responding to the pandemic successfully. Meanwhile, ineffective government communication has resulted in widespread public uncertainty and major blunders in reacting to escalating health dangers have had potentially devastating health and social consequences for society, as well as protracted the outbreak. This paper conducts an empirical and comparative analysis of the determinants of government communication strategies in responding to the COVID-19 pandemic in Korea and Indonesia. It aims to explain the success of Korean public communication compared to Indonesia. This study uses a literature review along with a case study using comparable variables. The determining factors used are initial conditions, institutional capacity, transparency, effective coordination, and collaboration between stakeholders. Evidence shows that Korea is better off across all determinants. The lessons from the experience of government communication strategies in responding to the pandemic in these two countries can be used to teach other countries what to do and not to do in government communication services in the midst of a pandemic situation
Performance Evaluation of Public Service Mall (Mall Pelayanan Publik) in Indonesia using the Balanced Scorecard
Full text linkThe provision of public services in various regions in Indonesia began to be integrated into the public service mall (PSM) or Mall Pelayanan Publik (MPP), an expansion of the Office of Investment and One-Stop Integrated Services (DPMPTSP). The evaluation of public services showed a significant increase in the public service achievement index (Kemenpan RB, 2021). However, this evaluation was based on the perspective of the public as service users, whilst other crucial perspectives, namely internal processes, employee learning, and growth, and finance, are yet to be considered. For the comprehensive performance evaluation, a Balanced Scorecard (BSC) was employed in this study. This study aims to measure the performances of 11 MPP using the scorecard, in which the scores can be used as a basis for improvement and reinforcement of MPP in the future. By using a mix method approach, the results found that two aspects, finance and employee learning and growth, experience the lowest score. Meanwhile, two other dimensions (service quality and internal processes) obtained optimum results. These findings bring a main recommendation to revisit the nomenclature of MPP: expected to adopt data and authority integration, improve management clarity, and enhance organization capacity and capability
An Exploration Respond of COVID-19 Policy through Social Media in Indonesia
Full text linkThis paper explores public responses through social media to the COVID-19 policy in Indonesia; public response to the COVID-19 policy shows that information about COVID-19 is sourced from crowd sources, thus creating misinformation on health information. To answer the research purpose, this research uses NodeXL to explore policy responses through social media Twitter; data collection was carried out from 3-25 July 2021. The result shows the public response to the COVID1-19 policy in Indonesia through topic distribution on social media Twitter. From these findings, 10 topics on social media became public responses to COVID-19 policies. This topic addresses the public's response to the COVID-19 condition in Indonesia and the policies taken by the government. We classify these topics based on the characteristics of public responses that indicate certain conditions such as vaccine policies, medical device crises, hoax information, collaboration, and political conditions. However, this research has limitations on access to the data taken. Therefore, further research can explore the function of social media in post-COVID-19 policies
Citizens’ Initiative to Cope with The Environmental Problem in Samarinda, Indonesia
Full text linkThis paper aims to examine the citizens’ initiative (CI) to save the Karang Mumus River in Samarinda, Indonesia, through a collective movement, namely GMSS SKM (Gerakan Memungut Sehelai Sampah Sungai Karang Mumus). The river has complicated problems that are mostly caused by human behavior, such as pollution and illegal dwelling. Drawing on the CLEAR (Can do, Like to, Enabled to, Ask to, and Responded to) framework, this research explores the effort of the movement to what extent it engages to save the river. Data in this research are collected at least in two ways, such as interviews and field observation. This research finds out that the local government seems powerless to tackle the river’s problems, therefore the voluntary movement emerges and takes some of the roles. The activists or volunteers use their own resources to run their activities (Can do). They set at least four programs to educate people and the impact will save the environment in the city (Like to). The movement is open for all citizens and communities to join in their activities (Enabled to). They mobilize the group members and publish their activities on social media to attract other citizens (Ask to). It works when some citizens and communities are willing to participate in the activities. The local government then supported the voluntary group by creating a small team of Hantu Banyu. However, some local government officials and local parliament members support the voluntary group individually rather than institutionally. On the other hand, institutional support comes from the central government agency in the city. Moreover, some support also comes from individuals, communities, and the private sector (Responded to)
Mapping Trends of Literature in Energy Policy in Indonesia: A Bibliometric Analysis
Full text linkEnergy policy recently became an issue that has been highlighted by various parties, including academics in Indonesia. This coincides with the signs of the climate crisis, and the environmental damage that is affected by energy management. Although, there have been many studies discussing it, so far, there has been no research showing the direction of energy policy in Indonesia. Thus, this paper aims to map the trends in the literature. Bibliometric analysis is used to map topics raised from various research article by looking at the most common keywords, and identifying the most cited and productive sources. Per the results, the discussion of renewable energy and related topics became the dominant issue in the mapping of this main topic from 2003 to 2021. Then Energy Policy Journal the most cited reference, and the Iop Conference Series: Earth and Environmental Science became the most productive source. The results of this study indicate indirectly, how far Indonesia's energy policy has developed periodically. Including how Indonesia amid various countries has been campaigning for renewable energy that pays attention to the environment. Besides, this research also provides future research agendas for others to examine energy policy in Indonesia from various perspectives that have not been studied previously
Implementation of Strategic Planning in Regional/ Municipal Governments, Obstacles and Challenges
Full text linkThis article discusses strategic planning implementation of the public sector within Indonesia’s hierarchical administration system. Many studies on public sector strategic planning have been carried out both at the national and local levels. However, the disclosure of various obstacles and challenges in the implementation of strategic planning at the local level is still partial and sectoral. A qualitative strategy was used to explain this phenomenon with participatory observation in 69 regency/municipalities as the main data collection method, in addition to document analysis and in-depth interviews. The key findings from this article are that many strategic planning documents are a mere formality, are not strategic, and are not referred to in executing development activities. The challenges in strategic planning implementation were identified as being poor information and data quality and quantity, weak bargaining position that regencies/municipalities have against higher tiered administration, limited capacity of mid-level managers, limited capacity of planners, formal engagement of stakeholders, and unconducive political environment. Improvement of the evaluation model based on the achievement of outcomes, reducing the ministry's sectoral ego, improving the capacity of evaluators and the need for the involvement of other parties such as credible universities will create a multiplier effect for all stakeholders