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Pengukuran Kualitas Jasa Bengkel Sepeda Motor SM di Kota Padang dengan Metode Servqual
Get PDFThis paper is concerned with the measurement of customer satisfaction a motorcycle repair shop in the city of Padang on the quality of service received by the SERVQUAL method. The method was developed in the 1980s by Zeithaml, Parasuraman & Berry used a questionnaire to measure quality of service. With this, it is known how big the gap (gap) that exists between perceptions and expectations of customers of a service company. Method of quantitatively measuring the quality of this service, contains dimensions such as tangibles (physical facilities and personnel), responsiveness (responsiveness), realibility (reliability), assurance (security) and empathy (empathy). The purpose of the use of the SERVQUAL dimensions is to make program improvements in the control of service-oriented to customer satisfaction, as one of the company's strategy to empower Total Quality Service. From the analysis of 84 samples without weighting the data of interest can be concluded that there is a gap between perception with expectations in every dimension. The sequence starts from the dimensions of each dimension with the largest gap is tangible dimension, followed by the dimensions of assurance, reliability, empathy and responsiveness of the last dimension. The average total gap of each dimension is equal to -0.8664. This suggests that the quality of service expected by customers has not been achieved. From the analysis of the value obtained by the dimensional weight of the interests of tangible (physical facilities and personnel) should get the greatest attention to be fixed
Analisis Sistem Rantai Pasok Pt. Semen Gresik (Persero) Tbk
Get PDFThe cement industry is an industry that requires a supply chain system is structured and well organized, it is influenced by several things, namely the level of demand for raw materials (raw material), resources, production processes, scheduling, transportation, supplier, allocation, distributors, retailers, product until they reach the consumer. This paper discusses the supply chain system on PT. Semen Gresik ranging from an overview of the company, Aggregate planning, process and production scheduling and logistics of PT Semen Gresik and supply chain management to pursue the relationship and coordination between the processes of other firms in the business pipelines, ranging from suppliers to give priority to current customers as well goods between the company, since most upstream to most downstream. The decision to determine the transportation used to distribute the products is very important. Selection of transport strategy used to obtain the type of transport that provides a fast time in the distribution is done by comparing the transport strategy transport using trucks and trains. Stages of the bidding process conducted by the company Semen Gresik to the winning vendor specified delivery of bidder list, create request for quotation, quotation maintain vendor, price comparison, process purchase order, payments, and evaluation
Sistem Rantai Pasok Pupuk Area
No full textPT. Pupuk Kaltim is biggest manure manufacturer in Indonesia, where its market area covering entire Sulawesi, Bali, some of Kalimantan East Java, Papua, Japan, Taiwan, India, and Australia. Main produced product of PT Pupuk Kaltim is based fertilizer. To meet the demand, PT Kaltim produce up to 2,3 million tons per year.Identifiaction process of supply chain done by accesing company website of PT Kaltim. Then it is outlined each step of supply chain from aggregate planning, production process, suppliers selection, quality mangement, warehousing, performance measure and used transportation unit. From that criteria would visible supply chain of based-fertilizer in PT Pupuk Kaltim. By having long and wide supply chain, PT Pupuk Kaltim still have bullwhip effect because of inacurate in forecasting cause over-stock or out of stock in many production period. In quality, PT Kaltim had got ISO 9001, ISO 14001 and ISO 17025 certification in production management and sea-port
Model Proses Adopsi Teknologi di AgroIndustri Lada dengan Fuzzy Inference System
Get PDFTechnology, as one component of agroindustry development system, has a strategic role. It can only be realized if new technology is difussed and adopted. Adoption of technology in the processing of white pepper is still very low. It is therefore necessary to study with the aim to develop a model of agroindustry technology adoption process, and to formulate strategic policy for its acceleration. Model of measuring and predicting user acceptance of new technology is adopted from Unified Theory of Acceptance and Use of Technology (UTAUT) model. Mapping and prediction model technology adoption rates are expressed as a form of usage behavior. The model consists of two parts sub models namely intention to use sub models and support facilities sub model. To deal with vagueness in analysis of technology adoption, fuzzy inference system is used on mapping and level prediction of technology adoption
Sistem Rantai Pasok Produk Obat-Obatan
Get PDFPT. Bayer Indonesia is a global enterprise with core competencies in health, nutrition and high-tech materials. As the core company operations, PT. Bayer Indonesia produces and markets various drugs and over-the-counter, as well as products for the agricultural industry. One of the products produced by this company are Aspirin and Calcium D Redoxon (CDR) Fortos. Material and information flows along the value-added chain becomes more dynamic. Supply Chain Management (SCM) is a method, tool, or approach to management. Demand management of PT. Bayer Indonesia is to capture information related to forecasting (forecasting), order entry, orderpromising, branch warehouse requirements. Forecasting methods used by these companies is a method of MRP (Material Requirement Planning). Supplier selection mechanism is performed by PT Bayer Indonesia is by selecting suppliers, supplier evaluation, supplier optimization, and material ordering and payment
Analisis Perhitungan Biaya Penambangan Batu Silika Pada Departemen Tambang PT Semen Padang
No full textCement manufacturing is consisting of four components that are limestone with the percent composition of 70%, iron sand 10%, silica 10%, and clay 10%. Source of major raw materials for cement production in PT Semen Padang are limestone and silica. The mining process is involving various costs such as direct costs, indirect costs, overhead costs, etc. Therefore, cost calculations needed to determine the selling price of produced silica. In calculating the cost of production considered various aspects, such as operating costs, material costs, labor costs. So that, it can determine cost of goods production. The research objective is calculating cost of goods manufacturing the silica. Benefit of the research for PT Semen Padang is describing cost of goods production in determining cost of goods sold. Cost of goods production that resulted for silica mining is IDR 58.000 per ton, while internal price of silica is IDR 53.851 per ton. Research result is show that there is difference between results based on Full costing method with current price. This shows that several other factors is necessary considered in calculating the cost of goods production
Analisis Sistem Rantai Pasok PT. Semen Padang
Get PDFSupply Chain Management is a concept or mechanism to increase the total productivity of companiesin the supply chain through optimization of the time, location and quantity of material flow from rawmaterials into semi-finished products and finished products. Supply Chain Management is not onlyabout the relationship with the supplier but also the link between the company and consumers. Tofind out the value of the company supply chain performance within a certain time, we need a draftmodel of supply chain performance measurement in which the design will be implemented at thecompany. By knowing the value of supply kunerja chainnya the company can improve theeffectiveness and productivity of the organization to achieve organizational goals is to win thecompetition, and increase corporate profits
Sistem Rantai Pasok Industri Minuman Softdrink
Get PDFThis paper discussed the supply chain management solutions at PT Coca Cola Bottling Indonesia withan evaluation of supply chain management of Coca Cola, where supply chain management is aconcept or mechanism to increase the total productivity of companies in the supply chain throughoptimization of the time, location and quantity of flow materials from raw materials into semi-finishedproducts and finished products. Supply Chain Management is not only about the relationship with thesupplier but also the link between the company and consumers. By knowing the value of theperformance of supply chainnya the company can improve the effectiveness and productivity of theorganization to achieve organizational goals is to win the competition, and increase corporate profits.In such measurements should be made an integrated framework and must comply with theconditions of the studied companies
Analisis Penyimpanan dan Pengeluaran Bahan Curah PT. Semen Padang
Get PDFInventory are assets of a company. If the inventory control of a company is not good then the company will incur a loss, if a company's inventory control both the Performance Management will benefit. Inventory control is one of them can be done by looking at inventory turnover (ITO). Since inventory is a very important thing to do design a model that can be used as an alternative to using the approach Economic Production Quantity (EPQ). Inventory control can be done in a way determine the number of requests a year to do the calculations for the current conditions in the ITO. then performed 12 period ahead forecasting using linear, quadratic, exponential, cyclical, and cyclical trends, the Standard Error of Estimate (SEE) the smallest of each method obtained the number of requests made after that period 12 calculations Economic Production Quantity (EPQ ) to get the optimum amount of inventory as well as ITO calculations performed for the optimum amount of inventory.Based on calculations obtained ITO current state of the low of 0.010, while the ITO using EPQ is 0.230. Concluded that the inventory control for coal by using the method of generating EPQ inventory turnover is better than the methods currently used by the company
Simulasi Pelayanan Teller Di Bank BRI Unit Pasar Baru, Padang
Get PDFBank BRI Unit Pasar Baru merupakan unit yang baru didirikan beberapa bulan belakangan ini. BRI unit ini melayani berbagai transaksi perbankan, diantaranya menabung, penarikan uang, peminjaman bahkan melakukan transfer baik sesama bank BRI maupun ke beberapa bank yang lain. Bank ini didirikan karena banyak nasabah yang berada di sekitar Pasar Baru yang biasanya melakukan transaksi ke BRI Unit Bandar Buat sekarang sudah dapat dilakukan di BRI Unit Pasar Baru. Ini merupakan salah satu langkah dari BRI untuk meningkatkan kualitas pelayanannya kepada masyarakat. Dalam melakukan kegiatan transaksinya bank ini mempunyai dua teller. Kedua teller ini melayani semua jenis transaksi, sehingga teller harus memahami masing-masing sistem dalam setiap jenis transaksi. Berdasarkan keterangan diatas, Hal ini merupakan masalah yang menarik untuk dibahas karena sistem yang ada pada bank ini masih melakukan penyesuaian dalam operasinya dikarenakan bank ini merupakan unit baru dari Bank BRI. Setiap hari bank ini melayani banyak nasabah untuk melakukan transaksi yang berbeda-beda. Jumlah nasabah yang melakukan transaksi tertentu tidak sama setiap harinya, kadang-kadang pada hari tertentu jumlah nasabah yang menabung tinggi, misalnya pada awal bulan dan begitu juga sebaliknya. Oleh karena itu, keadaan yang dinamis seperti ini perlu dilakukan simulasi sistem agar probabilitas atau kemungkinan dari sistem pada setiap harinya dapat ditentukan. Hasil yang diperoleh dari simulasi yang dilakukan Bank BRI Unit Pasar Baru Padang adalah jumlah teller yang dimiliki sekarang yaitu sebanyak 2 teller cukup untuk melayani nasabah Bank BRI untuk wilayah Pasar Baru dan sekitarnya. Hal ini dikarenakan jumlah nasabah yang datang perhari rata-rata 13-14 nasabah, sehingga utilitas masing-masing teller adalah 0.204 pada teller 1 dan 0.221 pada teller 2