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Investigasi Penentu Loyalitas Nasabah Terhadap Adopsi Mobile Banking: Bukti Empiris Aplikasi Brimo di Surabaya
Get PDFBank Rakyat Indonesia (BRI) is a clear example of a bank that has utilized information technology as an
additional service provided to improve customer experience in online transactions via the internet, namely through
mobile banking applications. The implementation of mobile banking is a form of Bank BRI's commitment in providing
good quality electronic services, and can be felt and assessed by customers who have used it. This assessment can
then affect their level of satisfaction. Based on this, it then encourages researchers to examine the effect of e-service
quality of mobile banking offered by Bank BRI on the satisfaction and loyalty of mobile banking users. This
assessment can then affect their level of satisfaction. Based on this, it then encourages researchers to examine the
effect of the quality of mobile banking electronic services (e-service quality) offered by Bank BRI on the satisfaction
and loyalty of mobile banking users. This study is intended to analyze the effect of electronic service quality on
customer satisfaction and its impact on customer loyalty. The questionnaire items used were 25 items. Data collection
was carried out by distributing questionnaires to BRI Bank customers using the BRimo mobile banking application
with a sample of 155 people determined by the nonprobability sampling method with purposive sampling techniques.
The analysis technique used is Structural Equation Modeling Partial Least Square (SEM-PLS) with WarpPLS 8.0
application. The results obtained in this study are: (1) The relationship between e-service quality has a positive and
significant effect on customer satisfaction. (2) The relationship of e-service quality has a positive and significant
effect on customer loyalty. (3) Customer satisfaction relationship has a positive and significant effect on customer
loyalty
Pengaruh Gaya Kepemimpinan Partisipatif, Motivasi, Dan Lingkungan Kerja Terhadap Kinerja Karyawan Milenial Di Banyuwangi
Get PDFThis research is a case study research conducted in 2022. The purpose of this study is to assess whether participatory leadership, motivation and work environment have a positive effect on the performance of millennial employees in Banyuwangi. Millennial employees in Banyuwangi are employees of the younger generation with ages from 20 to 28 years. To obtain data, this study used a questionnaire technique with a 5-point Likert scale. The data analysis technique used in this study is a descriptive analysis using Warp Partial Least Square (PLS) analysis. The results of research and data processing show that participatory leadership, motivation and work environment have a positive effect on the performance of Millennial employees in Banyuwangi.
Keywords: Participatory Leadership; Motivation; Work environment; Employee performance
Strategi Pemasaran Wi-Fi ICONNET pada PT Indonesia Comnets Plus Surabaya
Get PDFIn the development of an increasingly modern and increasingly advanced era, each individual is required to have speed in obtaining information. Accessing the internet network, information technology, and communication will accelerate the search for information. In accessing information and communication technology, internet services are needed, one of which is Wi-Fi. There are many internet service providers in Indonesia. This study aims to determine the marketing strategy for Wi-Fi ICONNET at PT Indonesia Comnets Plus (PLN Icon Plus) Surabaya. The research method used is descriptive research method with a qualitative approach. In this study, data collection methods were derived from three sources, namely observation, interviews, and documentation. The marketing strategy carried out by PLN Icon Plus Surabaya is push marketing which works with various parties, these parties are vendors, village officials, freelancers, marketers, PLN people, or setting up open booths at certain events. Another pull marketing strategy is conducting digital marketing, namely optimizing marketing strategies on search engines using the Search Engine Optimization (SEO) system, websites, online advertising, and social media
Pengaruh Role Stress, Job Burnout, Dan Peran Moderasi Career Calling Terhadap Job Performance Karyawan Swasta Di Surabaya
Get PDFThis study aims to examine the effect of Role Stress, Job Burnout, and the moderating role of Career Calling on the Job Performance of Private Employees in Surabaya. The sample consists of 100 respondents using the Slovin formula and has the characteristics of a vulnerable age of 18-60 years and has at least one year of service. This sampling technique uses purposive sampling. Analysis using Structural Equating Modeling (SEM) on Partial Least Square (PLS) and data collection using a hardcopy questionnaire. The results of this study indicate that Role Stress has a significant negative effect on Job Burnout, Job Burnout has a non-significant negative effect on Job Performance, Role Stress has an insignificant negative effect on Job Performance, Career Calling does not significantly moderate the effect of Role Stress on Job Burnout, Career Calling as a whole not significantly moderate the effect of Role Stress on Job Performance.
Keyword: Role Stress, Job Burnout, Career Calling, Job Performanc
Manajemen Penghimpunan Dan Pengelolaan Dana Zakat (Studi Kasus Yayasan Dana Sosial Al-Falah Surabaya)
Get PDFThe focus of the problem examined in this study is the management of collection and management of zakat funds at the amil zakat institution, the Al-Falah Social Fund Foundation (YDSF) Surabaya. The purpose of this research is to describe the management of the collection and management of zakat funds, the supporting and inhibiting factors and the strategies used in empowering mustahik at the Al-Falah Social Fund Foundation (YDSF) Surabaya ami Zakat institution. Qualitative data obtained from interviews, documentation and observation. Fundraising methods used are direct and indirect fundraising. The object of this research is the Surabaya Al-Falah Social Fund Foundation with the Director of the Social and Humane Department and the Head of the Collection Division. The method used in this study is a qualitative method with a case study analysis technique in the form of data collected and will be elaborated with a systematic description to find out the management of zakat funds in empowering mustahik at the A-Falah Social Fund Foundation, Surabaya. The results of this study indicate that the fundraising carried out by the Al-Falah Social Fund Foundation is by identifying potential donors, safeguarding donor services. Donor care management is carried out by visiting donors and providing up to date information about the institution's programs or activities. The supporting factors for this fundraising are a good utilization program, the ability to distribute the program and the presence of a solid team
Pengaruh Sistem Dan Karakteristik Tenaga Penjualan Terhadap Efektivitas Penjualan Di Pt. Prima Global Sukses
Get PDFThis study aims to examine and analyze the variables of the manager's control system, sales area design, selling experience, relationship quality, and selling competence directly affect sales force performance and effectiveness, and how salesperson performance variables affect sales effectiveness. Salesperson performance variable serves as a mediator in this study. The entire sales force of 50 people at PT Prima Global Sukses, a company located in the city of Makassar, was used as the research sample. The analysis technique used is the Structural Equation Model (SEM) and the analytical tool used is WarpPLS 7.0. The primary data of this research was collected through a questionnaire. The results of this study found that sales competence, relationship quality, control systems used by sales managers, and sales area design have a positive and significant effect on salesperson performance. Sales effectiveness is positively and significantly influenced by salesperson performance and selling competence. Sales territory design, selling competence, and relationship quality all influence sales effectiveness through salesperson performance
Intensi Dan Perilaku Menggunakan Mobile Banking Dengan Pendekatan Model Utaut Dan Peran Persepsi Kepercayaan, Persepsi Resiko Serta Persepsi Keamanan
Get PDFThis thesis is entitled "Intention and Behavior Using Mobile Banking Using the UTAUT Model Approach and the Role of Trust Perceptions, Risk Perceptions and Security Perceptions". Setting up a mobile banking application is not easy. There are many things that need to be considered, including expectations of its performance by users, whether the mobile banking that will be used is suitable for all customers in running their business, the impact on its use, experience in using it. The goal that researchers want to achieve is to test and analyze the influence of performance expectations, effort expectations, social influences, facilitating conditions, on intention and interest in using. Perceived security, perceived trust, perceived risk, intention and interest in using influence usage behavior.
The design of this research is quantitative research. The population in this research is customers using Jconnect Mobile Bank Jatim Kangean Branch, the number of which in the final period of 2022 is 2,728 customers. The sample used in this research was purposive random sampling using the Slovin formula, totaling 349 customers. The data collection method is by distributing questionnaires. Research hypothesis testing was carried out using a Structural Equation Modeling (SEM) approach using PLS (Partial Least Square) with SmartPLS software version 3.0. The results of this research are that Performance Expectations, Business Expectations, Social Influence and Facilitating Conditions have a positive and significant effect on Intention and Interest in Using. Perception of Security, Perception of Trustworthiness have a Significant Positive Influence on Using Behavior. Risk Perception has a Negative and Significant Influence on Using Behavior
Implementasi Standard Operasional Prosedure Penanganan Keluhan Pelanggan Handling Complaint di PT. Global Infra Internet di Surabaya
Get PDFHandling customer complaints quickly and effectively is a critical
component of customer service management. The purpose of this study is to
see how the Standard Operating Procedure (SOP) is applied in handling
customer complaints with the Service Level Agreement (SLA) established
by PT. Global Infra Internet by 98% and how it impacts on customer
satisfaction and company performance. Using a descriptive approach that
presents data in a narrative structure. The data used in this study are
primary data obtained directly from interviews with several informants.
Data that has been obtained then reduced and simplified to be presented in
this study. The results showed the Total SLA (SERVICE LEVEL
AGREEMENT) at PT. Global Infra Internet is ninetynine point ninety one
percent (99.91%), meaning an increase in SLA from 98% to 99% indicates
that the company has succeeded in increasing its success rate in fulfilling
service agreements (Service Level Agreements) with customers. This means
that the company successfully fulfills 99% of all customer service requests
according to the terms of the SL
Perancangan Akuntansi Simpan Pinjam dengan Aplikasi Berbasis Website pada KUD Mina Usaha Jaya di Kabupaten Tuban
Get PDFKUD Mina Usaha Jaya is one of the cooperatives in Tuban City and has a savings and loan business unit. The activities of the savings and loan unit in this cooperative still use manual accounting recording methods, which lead to the risk of losing records, recording errors, and lack of supervision. This will later have an impact on the preparation of financial statements in the Annual Members Meeting to be delayed. This study uses a website-based savings and loan application that aims to assist the management of KUD Mina Usaha Jaya in carrying out recording activities, especially savings and loan transactions. Cooperative managers can input data related to members, loans, installments, savings which are data that support the preparation of financial statements. The research on accounting design of savings and loans with website-based applications at KUD Mina Usaha Jaya shows positive results, the management feels helped because the website-based savings and loan application can produce financial statements faster and more accurately than manual recording systems. KUD Mina Usaha Jaya plans to use and develop this website-based savings and loan application further
Evaluasi Sistem Pengendalian Internal Atas Transaksi Piutang Dagang Pada PT Gading Puri Perkasa Surabaya
Get PDFPT Gading Puri Perkasa is a distributor company engaged in the field of
Consumer Goods which has been established since 1998. PT Gading Puri Perkasa
was founded by Mr. Halim Junaidi with a focus on distributing goods in the
Surabaya area. With 25 years of experience, PT Gading Puri Perkasa has now
distributed goods outside the Surabaya area and even outside Java Island. The
problem at PT Gading Puri Perkasa lies in the internal control system for trade
receivables transactions which is still weak, giving rise to the risk of errors and
fraud in the company's operations. This study aims to determine whether the
application of a control system for trade receivables transactions at PT Gading Puri
Perkasa is in accordance with the procedures set by the company. The research
method used is descriptive analysis, with data collection techniques using
observation, documentation, and interviews. The results of the study show that PT
Gading Puri Perkasa in carrying out the internal control system is not in accordance
with the existing procedures, the procedures have been explained and divided for
each function with their respective duties which must be separated from one another
in carrying out their duties. In practice, there is dual duty in the billing function
performed by the sales function, this does not reflect a healthy practice within the
company
Keywoard: Internal Control System, Accounts Receivable, PT Gading Puri
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